1771 Airport Rd., Jacksonville, FL, USA
I would give them zero stars if I could. They left the car windows cracked and flooded the inside of the car. We were gone 9 days and who knows how many times it rained. The customer service is awful. They wouldn't even consider refunding us. Regardless of who left the windows cracked, they should have closed them. It is their responsibility. Do not park here!
This place is awful! Not only is the customer service the absolute worst, they also ruined the inside of my car! Finding this place was not easy at all. The shuttle took forever to come pick us up after getting there, so if you're in a rush to your flight don't count on them getting you there in time. The worst part is I handed the guy my keys to park it for 10 days while I was gone and the driver cracked the windows in my car before he parked it! It stormed the whole time I was gone and when I got back my car was soaked inside! When I told the owner he would not give me his insurance information! They wouldn't even give me a refund or offer to detail my car! They were the weirdest people in the world! I was trying to work with them to find a solution and he just closed his eyes and stood there. It was strange and awful. To top it all of they over charged my credit card! I was trying to go with them because they were cheap but you get what you pay for and thats not even true because they charge you more then they are even supposed to. I was speaking to a girl in line when waiting for my car and the same thing happened to her on her card. All in all, this place is a scam and a terrible business. I hope they shut down and save anyone else from this headache.
Sometimes I'm there at 5 or 6 am and have great service. I've never had a problem getting a ride when I return and if you're a return customer the discounts add up.
This is the worst possible place to park at the airport. I will NEVER park there again. It took 45 minutes for me to get from the airport to their lot after a flight due to poor communication between the driver and dispatcher. Also, their shuttles are VERY POORLY marked and they do not stop at Pole 1 as they are supposed to. I recommend avoiding them at any cost.
This is my go to airport parking! I've used Parking Club over 5 times now and have never had an issue. Employees are friendly, I feel safe leaving my car, and the shuttle is always fast.