Couldn't check in when I arrived just after midnight because they don't have front counter staff from midnight to 8am. No one available to answer my calls. Not even to their security line. They over booked and left a memo for all 3rd party reservation holders to contact said 3rd party provider for a refund. Additionally have a sign up stating they aren't accepting local ID guests.
Horrendous to have your hotel listed for allowed booking days in advance for you to sell the room or from under our feet. Shame.
All of the reviews are not lying. It is a filthy and shady motel. My son and I stayed her for two nights. We probably spent a total of 2 1/2 waking hours here which was fine. We just needed a place to sleep so I went cheap. Next time I'll pay a little extra to stay at the ones across the street. They looked better. This one should be raided. I saw some shady stuff in the little bit of time I was there. Cops could probably make an arrest a day if they would just ride by from time to time.
I would give negative stars if possible. Only giving 1 because I have to. This was by far the WORST hotel experience I’ve ever had. I booked months in advance to take my family on vacation to FL. When we arrived, the first thing noticed was that the lobby, which was supposed to have free breakfast and gym, wasn’t even open. Next thing noticed was the mounds of garbage heaping onto the ground, by the dumpster, that had clearly not been emptied for weeks, if not more. The pool, which was beautiful in the pictures, was 1/4 filled with black water, and had a dead animal floating in it. In the parking lot, there was clearly illegal activity happening right out in the open. Inside the room smelled like a dead body, dried blood was found on the table, along with mold in the shower, and an unknown substance splashed all over the walls and doors. When bringing these concerns to the front desk, I was quickly told that I could check out, but no refunds would be given, even though the place was grossly misrepresented online. I was then forced to shell out almost all of my vacation budget on the first night of vacation, to get my family out of there, and into somewhere safe, and sanitary. This business owner should lose their license, and this place should be condemned.
If You are not from around here..., Do NOT Go Here! Don't make reservations! This place is for the "Wrong Side Of The Road," & folks need to stay away. I know this for sure, I've been there with a friend. Just find another hotel, across Airport Center Drive. Better hotels over there.
This hotel is disgusting! The room smells like cigarettes, the microwave had baby roaches roaming around inside. The bathroom had no towels or rags, the blow dryer is missing and the surface of everything was dirty do not waste your money here.
Very disappointed that Hotels.com has this hotel on their site. The gentleman was nice enough at the front desk when I checked in. I reserved a king smoking and he said he had none available so I had to get a double even though I already paid on Hotels.com for a King. I go into the room and the room is the worst room I’ve ever stayed in it look like somebody died in the bathroom the beds have no top sheets I had a sleep with fitted sheets and the heater didn’t work. I called Hotels.com and they gave me a $25 credit for the next time. Hotels like this should not be able to charge 75 a night and with the name Wyndam thought it would be a lot better. Very disappointed
It was terrible experience. The worse overnight stay experience in all my life. We saw several cockroaches, the bathroom was very dirty, everything broken, towels dirty. We just closed the bathroom door and never opened again. Bathroom and shower was not useable. The beds, sheets, towels very dirty and not cleaned. There was very nasty smell from the room and this room was "non-smoking" room per their definition. We just had to spend the night until early morning to leave to airport. The room was worse than even third world countries motels. It was shameful for me as Gold member Wyndham member to be in this kind of place. My wife and I didn't sleep all night due to the dirtiness, lot of noise, not being able to use restroom, etc. This was worse experience of my whole life overnight stay experience.
Holes in ceiling,no phone,no towels,closed between 12mid to 8am need help contact security on the grounds😮. Clean up the place and saw drug deals. WE LEFT WITH THE QUICKNESS
No hot water in bathtub 1 towel for a queen room for 2 people, no washclothes..hand towels no bath mats..no room service. Called office for all bath linens they brought 1 floor mat and that's it..lol this place is a joke!
The employees are wonderful! But the place is definitely in need of some upgrades. I'm in a non smoking room, but my blankets are full of burn holes. The bed feels like the mattress hasn't been changed since the day they opened. But it's not the worst place I've stayed by far. The breakfast was also quite good for as cheap as the place was.
Only gave 1star as you can't give 0. By the third room and walking all around the huge lot several times we finally excepted our fate in room 238. No towels, only 2 ragged pillows for a king size bed, toilet running all night and sink clogged with hair. Actually felt bad for the guy up front getting my husband's anger but will never ever stay here again and will definitely tell anyone else considering a stay look else where. There are too many hotels in the area to settle for this POS. Will be requesting FULL refund in the morning!!
Didn't feel safe.
Only if you had no other choice. Was booked for a week, couldn't even last a night. Lobby nice and clean, the rooms however are another story.
The first room looked like it had dirt still present from 1997, and the air conditioner was in three pieces on the floor, it obviously didn't work. While I was waiting to get my key reflashed for the new room I noticed a roach running around the lobby. The second room has curtains that will not block the entire window and won't stay together, zero toilet paper, an ominous odor as if I shouldn't even ask myself what it is, and LITERALLY the worst "beds" I've ever seen. The room has two beds, one collapsed in on its self in a V shape, the other is like sleeping on a beanbag chair filled with styrofoam. I've never had such a horrible hotel before.
Room is not bad
But no towels light in n the restroom is out
And only thing front desk can do is say come pick up towels and light bulb from the office.
Mind u the room u got is forever away from the office but really I need to replace the bulb.
Am I getting paid to do there job lol
The young man named Chris at the front desk is the one and only good thing here. First I was given room 101, no TV, right in the middle of a drug deal in the parking lot.101 had a microwave and fridge.
Then I was given room 201. It Had a TV and fridge but no microwave.
This hotel should NOT carry the Wyndham name. The Wyndham
name was the reason i took a room here for the night. Chis made it tolerable. He went out of his way to assist me. I will not be back but Chris should receive kudos for the job he did.
You get what you pay for. Needed an immediate roof over my head, and for $50 I had a bed with a/c, so that's all that mattered. Probably would have picked somewhere else if I had time to do the research, but this was a quick fix.
Cold air and comfortable beds as king as your kit very tall.
Disnt have towels for shower. Definitely a drug den... first room had been broke into so had to get another
Very good priced daily and weekly rates for a cheap hotel stay. Friendly staff. On site laundry and pool.
Place was okay & easy to get to. Alot of stores around if you needs to go shopping. Including an gas station right by it
There was a lot of drug Addicts here but maids are cool not the safest place to stay but it was okay hotel was pretty clean though the only issue is the people around you in the other rooms I would recommend stay in your room at night
It was okay a few questionable quest and rooms where clean and modern but had a weird smell staff was nice though.
O gave it 4 stars because the customer service was grade A my only issue was the room. The a.c. didn't work there were unused condoms in one of the drawers n the room didn't appear very clean but the front desk person and the housekeeper were very polite and accommodating. I would book here again just not thru booking.com because that is where I realized how good the c.s. was because the front desk clerk had to make accomodatipn
DO NOT STAY HERE. While I understand this is a 2 star hotel, some standards should be met. The only reason why we stayed here is because we were traveling down south with our pets and needed a pet friendly hotel. Prior to Covid, I stayed in a hotel about 60+ nights/year. This was the worst hotel I've ever experienced. First, I was checked into someone else's room while they were sleeping. Once we got into an empty room, we had no towels and no toilet paper. The hotel was filthy. Dead bugs everywhere, crumbs of food in the nightstand and all over the floor... absolutely horrible. We never had a working room key. The best part of this hotel was how friendly the security guard was. We were just happy our cars were safe overnight. I've stayed in way nicer establishments for the price point.
I have been fighting this company since Feb 4th, 2020 for my refund. They have done nothing to take care of this matter. I was asked to show proof where my refund was not put back on my card, I did that. I was asked to call and speak to the manager at this location, I did that to no avail. Conveniently for them she was NEVER around. I was asked to E-mail my bank statements showing where I paid the $329.96 for the room, I did that.
Oh, but when I asked them for proof of what they claimed, for some reason nobody seems to be able to provide it.
Someone at this Travelodge took $196.00 of MY MONEY and put it in their pockets. Now they want to cry, we need more time... You have had PLENTY of time. I am going to my attorney, BBB, Social Media, the freaking news if I have too in order to get my money.
The ONLY reason you have 1 star from me is because you can't post without one. If it were left up to me, you'd get ZERO stars.
I would sleep in my car before staying here
This place is great for junkies to spend the night. filthy dirty and extremely rude staff. We received our room with dirty sheets and no towels 3 pillows for a family of 4. We went right back to the front desk and were told we would not be charged. We headed to another hotel that night.
Today we received our visa and Travel lodge charged us. I have tried calling and kept getting put on hold. just have to take it up with visa and dispute the charge.
Michael Shields Photography
Where do I start, rude staff ,cocky attitudes, rooms beds are broken down , you sink in the middle , ice machine located in a odd location. Will NEVER recommended to anyone I know. My advice ,DON'T WASTE YOUR MONEY, go to another place to bed down.
The lady at the front desk was super nice and understanding, but that is the only positive thing I have to say. The rooms were terrible. It reeked of mold, it was dirty, and just overall disgusting. There were several other people in the lobby waiting for refunds with similar complaints. We overheard someone even say someone was in their room. Do not stay here. The shuttle driver and the lady at the front desk of the hotel we ended up going to instead said to stay on the other side of the freeway. Seriously, don't spend your money here.
This property was very unkempt.The rugs were stained. The beds need replacing. The night staff were very rude. No towels in room. Had to search down housekeeper an hour after asked for towels. Dead and alive cockroaches in bathroom. Rusty dirty towel racks. Shower head falling apart. Broken room telephone with a USED BANDAID under the receiver. Was supposed to get a room with a king and got a room with 2 full that smelt. Will never stay again!! Customer of Room # 244
Bitten by bed bugs. Manager Ashanti Peoples is rude doesn't seem to care. Mr.K at the front desk is just a worse. Avoid this place at all cost!!! I have a video of the bed bugs on my mattress & pics of the bites on my back.
Lights didn't work, plugs didn't work, holes in the room doors and walls, the fan was falling off the ceiling, the beds were broken and disgusting, no water in one room, then switch rooms and no hot water, then had to switch to another room. It made our vacation miserable if I would have been able to get a refund I would have and I would have went somewhere else. The staff was friendly and knew the place was torn down and didn't work. The heaters didn't work in any of the rooms we had (4+ different rooms) so we were freezing all night. It was a horrible stay and I would not recommend it. Also, it is advertised that they offered breakfast however they do not. I have photos and videos all of proof of our rooms and how they were.
Good location. Many many options for restaurant dining within walking distance. Helpful, friendly staff. However, Housekeeping for extended stay is lacking in that they do not service my room on a daily basis and we clean ourselves, only ask that we get clean towels etc.
The owners/managers are friendly and helpful. There is an issue with housekeeping servicing our room as often as they should, daily. All around though the hotel is quiet which we appreciate with our young baby girl.
Mopar Luv'r & Constitutionalist
Checked in having requested a smoking room and given a non smoking room. Room 401 to be precise, issues -- black mold in tub area, no microwave, trip hazard at the transition between bedroom and bath, no handicap designated parking. Staff was ok but owner who was at the desk before we checked out and left our complaints, disappeared completely and left it to staff to deal with. As normal they are limited in their abilities to deal with this many items. AINT hanging around this place again EVER !!!!
Sonya and the other lady that worked with her(can’t remember the name) were very helpful, they moved us to another room right a way because we were not satisfied with it. They even had our names down packed. And they were very sweet to my 87 year old grandmother, and even got her extra blankets and pillows because she was cold. And they were very quick every time.
Horrible is all I can say! I will never stay here again! Had to reset our room keys every day! Run down house keepers for room service, fight for towels. Ants ate my leftovers and I had it fully covered. They were even in my luggage. Over it! Dont ever say here. Spend your money elsewhere .
The staff was first rate. Efficient, helpful and friendly, they rate 5 star. The hotel needs work. Our room needed a clean and a facelift, including finishing nails protruding from the broken trim on the headboard to the dirty corners and dead gecko on the floor. The coffee maker was broken and the element had a thick coating of spilled coffee. On the upside they were relatively inexpensive
This motel is very old and run down. Not a very pleasant feeling at all. The guest service team is adequate at most.
The rooms are awful and the beds are even worse. They crack and make all kinds of noises keeping others up in the room.
No towels in our first room. Tried to call down to guess services and the phone was broken. Got to the new room and at least we had 1 towels this time...
The front desk told us that it was a security risk for them to leave the building and that we'd have to come get more towels ourselves if we wanted some.
Bottom line is, If you're looking for a section 8 motel and you're okay with below average then this is the place for you.
I will not be staying here again. I urge you not as well. I'd take my business to another hotel/motel somewhere else.
A Google User
The first room was nasty not cleaned lots of mold no towels, wash cloths and smelled nasty. Was put in second room and the same. I made due because every where I called was book. After the first night no room service. Had to buy cleaning supplies and air freshener. Would not refund money could not speak to manager all of this after checking in for 15 min MN Would not recommend anyone staying here.You also pay 100.00 extra for paying with cash..
The place was terrible they get my hundred dollars cash deposit they kept my room rent and my $25 early check-in fee when there was no hot water in the room at all the room smelled like pot and when I asked them to change our rooms because you had no hot water I checked out for different rooms the first one she sent me to was occupied so that was fun opening that door and the next one was dirty the next one was a twin room with two beds instead of one king size and the fourth one was right next door in the same building that had no hot water when they could make me happy they asked me to leave all I wanted was a smoking room with a king-size bed and they couldn't accommodate. So they kept over $225 way to go Travelodge never again I didn't even want to give them one star but I had to give him something
Ana Lucia Vera
Stopped one night to rest while driving through. The room was not worth the price or the Wyndham name. I guess it is the airport closeness. It was dated, smelled, the blanket had cigarette holes in a non smoking room. I get some hotels can be unkept if cheap but for 80$ this was not worth it. Only thing that merited I gave two star was breakfast was included and the waffles were good.
They was really nice the price was right because of my discount but wouldn't pay the price if it wasn't with my discount the first room I had the toilet was broken and smelled moldy as well as the second room smelled moldy, it wasn't that cleaned to have housekeepers just standing around looking so as well as the maintenance man it's a lot to be cleaned outside I'm just saying...oh was scared to but my money in the soda machine it was wrapped up with tape and pieces of boxes like is was in a crime scene. We end up staying one night and then went to another hotel.
Good rate. Nice people. Room was ok, could be updated and cleaned a little better. Overall we were happy with the stay.
This place on Airport Road near the airport in Jacksonville is the most disgusting dirtiest not up to code or even out to standards for even being clumsy in the bathrooms from black mold cockroaches clogged sinks broken appliances from your refrigerator to the coffee maker the only thing that works where's the TV there was no telephone in the room whatsoever and had a sent of urine somewhere in the room! They said it breakfast from 6 a.m. to 9 you would expect it's be almost until 11 when you're getting ready to get out but I was afraid to even try that after seeing the Despicable and disgusting that I had to stay in because there was no other places to go
They brought us new towels everyday and touched up the room even though we were checked in for a week. Unlike other hotels we have stayed in. The front desk was excellent and allowed us to check in early. There was a few things that needed looked into but they were there in less than 5 min. I would not hesitate to reserve a room here again
After reading reviews we had 2nd thoughts about staying here during our Cruise, but we are so glad we stayed here. Our king size bed was so comfortable, our room was super clean. Breakfast area was decent lots of choices from hot breakfast items like waffles, biscuits & gravy to fruit, cereal, yogurt and hot coffee/tea. Hotel staff worked diligently refiling food and keeping the area clean. The hotel staff was wonderful so friendly and helpful. We did the park & cruise package and definitely would do it again, the hotel is close by everything and in a safe location.