Me and my fiance paid for two nights and just checked out as of yesterday. They allowed us to pay with cash and do a cash deposit. Then when me and my fiance came back again tonight to get another room the lady at the front desk said it was her decision if she wanted to take cash deposit or not in that she wasn't going to take cash tonight because she didn't feel like it. Even though me and my fiance had just barely paid with cash for a room the night prior with no issue. It was the lady with the service dog. We will not be coming back here again and we will not recommend this to any of our friends. That was the rudest customer service I have ever got. The night before was fine that's why we decided we were coming back this lady is seriously rude and needs to be fired
My husband & I stayed here for a couple weeks of February 2019 . It was ok the rooms were decent & the pet area had lots of space .. but someone broke into out room at about 5 in the morning thank God we had the dead bolt on .. because he would have made our day alright .. plus our German shepherd in the room helped but I would advise not to stay here if you have a family .. spending more money isn't always easy but you can't put a price on piece of mind !!!!
First and foremost the General Manager is by far the worst GM I have ever seen. I have been requesting to speak with the GM for 2 weeks now and the GM continues to dodge the problem. This is the only hotel I have ever been to that changes your rate after you reserve your room. My rate increased $60 and they refused to fix the issue. The reason for the increase was “someone told me wrong”. When I called Ramada Corporate they said they would fix the problem.... they never did and the GM of this hotel continues to get away with terrible service tactics.... staff was alright but they were simply lying through their teeth just like their GM has trained them. Room was old out dated smelt like a cigarette and had a hole in the wall. I thought $40 per night was a fair rate. Hot Tub was about 75 degrees felt like I was sitting in a like warm fish bowl. Breakfast was old terrible just avoid at all cost
We made reservations couple months ago and the rooms was terrible/nasty! We check in and they gave us a room and when we went inside the room, it had some nasty stains on the sheets. So they gave us another room and I requested something closer to the pool and so they did. We went to the next room and it had hair all over the bathroom floor & shower, also the sheets was wrinkled so bad. So we walk to the pool area and see how the pool was and it was CLOSED. The front desk never once said it was closed and there was trash all over the property and wall pouches everywhere. Even the front desk(employee)was very rude. Don’t let the pictures on the internet fool ya! There are giving Ramada Inn a bad name!
The hotel rooms were OK for the price. But let me say this, the staff is very rude. I went and paid my stay for my second day, and I told the guy at the front desk that I need to go to the bank so I can Pay the rest of what was owed because I was clearly told that the rate would be 80$ today And when I went to check in again, he told me it was more, saying that the rate fluctuates. Which I didn’t know rates could fluctuate in the amount of an hour. When I clearly called earlier in the day to ask for the rates. On top of that they came to my door to see if I was going to stay over and the guy open my door without knocking. I was in bed and undressed because I had just woke Up and I said hold on one second, and the housekeeper was yelling at me saying open the door. I finally go to pay and after that they were harassing me and knocking at my door for the next hour Because of their own miscommunication. Overall, I would not recommend staying here unless it is just for like a night. Other than that not worth it
DO NOT USE PARKING SERVICE!!! Gave them flight details in advanced when booking way ahead, called them when we touched down on the plane, flight landed 30 minutes earlier than we even planned for. Was told by Ramada/Parkway Parking there would be their by 11pm latest at 10:36pm. NOPE! Called at 11:30ish and was told they didn’t have a shuttle driver (suddenly?) and the front desk had no idea what was going on and she just got on shift?! We would have been stranded unless we created an Uber account, worst service ever!
I thought Ramada's were pretty safe for a nice stay. This one, Ramada should second guess if they want their name on this one. It was so late arriving otherwise, I would have gone somewhere else. Our key didn't work, the lady that checked us in was short and was not friendly. Our sink didn't want to drain, there was hair in our tub, mold on the walls and we had to hunt down an ice machine. The only on that worked was in the front lobby. The so called breakfast was not at all like the pictures. It was in a space of 5x10 and they used a bookshelf for counter space. It was not worth the money I spent at all!
Two-star prices for one-star services. Non-smoking areas were neither regulated or enforced, leading to smoke coming into our room through the AC unit multiple times - and calls to the office resulted in zero action. Mold/bugs/falling tiles in bathroom. Door to outside had a gap underneath it, and the door frame fell apart making it difficult to latch, and even close, the door. TV channels went in and out. No visible elevator to second floor. Parking lot littered with food, trash, and clothes. Although nothing happened, I did not feel safe sleeping there or leaving our belongings during the day. I cannot, in good conscience, recommend this place.
The hotel is run down. The fridge wasn't plugged in when we got there and there was mold in the bathroom. The walls and ceiling had holes and stains. But the sheets were clean and the customer service was amazing. The breakfast was good, the stereotypical continental. The in house Indian restaurant had awesome food.