I travel quite a bit. I have been awarded Platinum Elite for life from Marriott. I say this to give weight to my experience. I often use the same day dry cleaning service during my stays. You drop off your clothing in the morning before 8am and later that day your clothes are returned. It's expensive but for a high travel business person it's a needed service. I am in Salt Lake City a week a month for business and have for the last six years. I heard this hotel had been renovated and had a nice gym so in July I gave it a try. My first impression I was not impressed. The employees have not been trained well. I stayed for 5 nights. On my second night I dropped off my dry cleaning. I came back late that night to be told they had failed to call the dry cleaning service therefore my clothes were not ready. So early the next morning, I drove 15 minutes away to Target to get a shirt for the day. The staff apologized. I stayed for 9 nights in August and once again used the dry cleaning service. I came back to the hotel late again after a long day to be told they had once again failed to connect with the service provider. More apologies. Early the next morning I was back at Target to purchase another shirt. Why Target you may be asking…because nothing else is open that early to get a shirt that would be business appropriate. That brings me to September. I am staying 9 nights and dropped of my dry cleaning. I returned at 10pm after another long day and was told the manager, Michelle, who had taken my dry cleaning that morning at 7:30am had put my clothes in her office and failed to get it to the service provider. When I asked for the clothes back I was informed they were locked in the manager’s office. More apologies. I can’t believe it. This is my last stay at this hotel. They may have updated the paint and carpet but the management is still subpar. If you are a serious traveler I would not recommend this hotel.
Clean, very nice staff, food very good. Would have given 5 rating however, a birthday party at pool with approx.50 people went on from around 9 am to after 9pm so would not feel comfortable using pool. I told the front desk girl that 3-4 hrs would have been more appropriate
I’ve just recently started to stay at this location and everyone has been delightful until this evening July 16,2019. It was @ 8:19 pm and the young lady working the front desk was rude and very condescending.
I asked a few questions and she wasn’t interested in helping. All of the other ladies that I’ve dealt with at this location have always been friendly and more than helpful!!
This employee needs to be coached up or coached out!! Not a good first experience when dealing an individual like this at one of your hotels as a guest of yours!!
Beware of the staff here. Purchased breakfast and was charged one amount. Once I got statement they charged more. Called and the waitress added her on tip on there. Take God a had the original receipt showing what I signed and the correct amount. This place sucks never again will I stay there.
Have been waiting over an hour and a half for the airport shuttle. When he finally arrived, he would only take passengers with airline vouchers, even though we reserved four rooms months in advance. When asked if he would return for us, he deflected and said that he needed to take the people with airline vouchers. Haven't even seen the rooms, but we will never stay here again based on this experience alone.
Edit: upping to three stars. Hotel sent shuttles from other hotels to pick up extra passengers and rooms are quite nice. Still won't stay here again, but they did take steps to rectify.