Awful customer service. Ann Marie was very unprofessional and I ended up canceling my reservation. Don't waste your time calling. I wish I would of read more reviews first as I'm clearly not the first one to have a bad experience with said employee.
My wife and I flown out of SLC for over 15 years and we always use them For the most part we have always had Great Service. We understand with Covid there hours have changed so we are choosing flights that work for both of us. Always friendly service
Unfortunately I think it's time to try a new company. Cheap airport parking but you get what you pay for...Park N Jet shuttle service has been slower and slower the past few years but this last time was just too much. We waited over 25 mins for a shuttle to take us back to our car and once it arrived we had to literally push past people to get on since so many people showed up while we were waiting all for Park N Jet. Drive did apologize for wait but then let no joke 20 plus people onto a shuttle with only 10 seats during a pandemic...the worst or most annoying part if this whole ordeal was that about 7 Diamond parking shuttles and many other parking company shuttle passed and picked up customers while we sat there in 25 degree temps. One family waiting was so cold they got on another shuttle just to stay warm until Park N Jet finally arrived. I asked how many shuttles they had running total and they said two. Clearly you guys need more or to at least have more on call...
Learn how to be nice to your customers over the phone and not hang up on people. The only reason it’s not zero is because my driver was nice. Will not use again because of the way I was talked to. And I’m not the kind of person to normally leave reviews.
Nice and friendly. Great app. They have a windowscraper if needed. Close to airport. Only a few minutes wait for pick-up
Good place to park. Well lit at night.
They advertise 24-hour pickup and delivery from the airport...don't count on it. Our flight was late and now here we sit with no transportation and nobody answering the phone at Park N Jet, in the middle of the night. Then when we finally got an Uber ride to the parking lot. Their stupid ticket taker would not work. Luckily our car was small enough to go around the gate. So much for security as well!! Would not recommend them.
At first I was happy with the check in service, unfortunately upon our return from our honeymoon our shuttle driver pulled up DID NOT STOP and drove off without picking us up and left us. I had to call the office and we waited several minutes in the heat until he returned. We will be looking elsewhere for future travels
Overall poor service with unprofessional staff and hours posted on their website are incorrect causing major headaches in our plans
They advertise 24-hour pickup and delivery from the airport...don't count on it. Our flight was late and now here we sit with no transportation and nobody answering the phone at Park N Jet. Would not recommend them.
I love the Park-n-Jet lots in Salt Lake. They are my go-to lot when I travel. I pre-pay, and generally save a little money. I have never had a long wait for a shuttle going to the airport, and VERY short wait times leaving the airport. They are close to the airport as well, so it is a short hop from the lot on the shuttle.
Drivers are great and very helpful. I've used the car detail service many times and it is excellent. It is an amazing value and worth every penny. I will continue to use Park N' Jet when I travel.
Great!! I was with my 5 kids and the staff was very helpful with loading my bags onto the bus. Very fast turnaround from the lot to the airport. Thank you!
Cheap and nice parking place. I always park my car if I have to take a flight. They do also provide free pick and drop airport shuttle. If you need oil change they will do it for you. I feel pick up service can be improved a bit.
It not a bad place to park to catch a flight. The shuttle picks you up at your car and drops you right in front of the terminal. We have parked here for years and usual get the detial option. In the past it has been great this last time over the Christmas break we had them detail it and it was horrible. The stuff they used on the inside left a film on everything. I had to redo it when I got home. We also opted for the had wax. There was a black smudge on the passenger side that was there when we left that you could rub off with your fingers. It was still there when we got home. I won't ever have that service done again.
Worst experience we've had in 10 yrs. The woman at checkout booth obviously thinks we work for her. Rude, demeaning, and demanding while trying to pay for our parking. She actually had the nerve to TELL my wife to put the pen in the pen holder on the clipboard. The only reason 2 stars instead of 1 (or none) would be the reasonable charge for parking for a week. We'll will def be trying Diamond next time.
Always some of the best prices and most convenient parking lot for the Salt Lake City Airport. Extremely quick and efficient shuttle service.
Went into the lot to get a car wash door would not come up after I paid.
I went back up to the front booth the older lady was incredibly rude and condescending.
The male coworker wanted to give me a car wash voucher she was rudely telling him no my card was charged for the car wash and she refused to refund my money even though the I paid with my card at the car wash.
I will not be back again I moved my cars over to the Parking Spot due to her actions.
Extremely disappointing my company's vehicles will not touch this lot ever again.
We've loved park n jet! They have very fast and friendly service with some of the best rates at SLC airport.
CLASSIC BAIT and SWITCH. They advertise a certain price per day and when you leave they point out the fine print with additional “fees” that are applied each day. When I asked the guy working the kiosk what the additional charges are for he didn’t know how to answer and said he was relying on what the computer told him to charge. I also asked why they don’t advertise the total price so customer don’t get confused by the additional fees. The employee rudely told me to contact the owner to bring it up with them. This business preys on travelers that are in a hurry and don’t have time to read the fine print. This business is deceptive and dishonest.
Used to be good. Competition has led to fewer drivers and MUCH longer waits at the airport. Lyft offer below is mentioned nowhere when you drop the car off, nor by the operator when you call. I counted 7 shuttles from the competition go by while waiting. Lastly, there is no hint of apology from the drivers or dispatch (or review cleanup crew here) when they leave you stranded at the airport.
I have used Park N' Jet for years and have been satisfied with their service. I was on a return flight about a month ago and again this last Sunday evening and the pick-up at the airport was 25-30 minutes each time. I kept seeing your competition vans drive by. We did not get service until I called the dispatch and they sent over a pick-up. When checking out the attendant stated they don't send a pick-up that late (11:30 pm) unless they have several people there to get and they receive a call. When we were originally taken to the airport we were given a card stating the pick-up was every 8-10 minutes, nothing about having to call for a ride. The attendant also stated she had record of two drivers that went to the airport during our wait and we didn't get on. We were at door 6 waiting for the ride and there were NO transportation to the Mountain lot during that time, we for sure would have gotten on if they were there; don't like to hang out at the airport that much. The Arch lot came by once during that time. The excuses of the person checking us out were degrading to my wife and I and that is why this review was posted.
My family and I came in the morning on August 2, 2018 and the 2 ladies in the lot were just very wonderful they offered us water and newspaper and our bus driver greg helped me and my husband & our kids with our luggage which was very kind of him. We recently parked our car here and it was a different staff at this time and it wasn’t the same as our first experience. The driver didn’t help with our bags or no water was offered this time. We had a whole bunch of smiles our first experience and this recent one felt like we had attitude thrown at us for absolutely no reason. 5 stars for the ladies and our bus driver who made the start of our day awesome.
There was a miscommunication about my reservation and it didn't get logged for my rewards and what not but they corrected it pretty quickly. I only say 4* because it would have taken 2 second to fix on our way in if they had asked an additional question. Overall good experience though and very good price.
Well, there is %10 coupon if you sign up for offers on the website, for 5 days you end up paying around $47, the con is that if you lose the ticket they give you when you arrive, they are not able to track how many days your vehicle was there, even if you make the reservation online and you have the email confirmation, then you’re in trouble. The car wash is ok, but they won’t give you a free complementary car wash ticket unless you ask for it. Also They advertise the shuttle driver will help you carry your luggage, but he did not, I had a long 12 hours flight, I was very exhausted and I had to put the luggage by myself because the young driver decided no to help me with that (2 big and 3 small luggages) Water? There was no bottle water available for us (This happened on 7/10/19 at 12:30am). But at least your car is safe though.
Great service and a free car wash!