Park 'n Jet

Park 'n Jet

Unavailable
1 2 3 4 5
Good
1.8 miles from SLC
2200 West North Temple , Salt Lake City, UT, US

Overview

4.3

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Address
2200 West North Temple , Salt Lake City, UT, US
Google Map
Park 'n Jet
1 2 3 4 5
Good
2200 West North Temple , Salt Lake City, UT, US

Amenities

Google Reviews

4.3
Good
1 2 3 4 5
(Based on 267 reviews)
Cameron Crayk
1 2 3 4 5
Terrible experience and horrible customer service.



My wife and I dropped our vehicle off on Tuesday morning June 29th and requested the detailing service that was offered by the company. We were gone for six full days and when we returned July 5th the car was not detailed or moved into a covered parking spot like we were told it would be. We would not have left our vehicle at the lot had we known the detailing would not have happened and would have taken an Uber to the airport instead seeing that it would have been much cheaper.



The owner of the detailing company agreed to pay for our parking since the detailing didn't take place but there is now a large crack across the top of the windshield that wasn't there when we dropped the car off (I assume caused by being left in the nearly 100 degree weather and blazing sun for 6 full days).



When I contacted Park N' Jet they basically told me to pound sand.



DO NOT LEAVE YOUR VEHICLE ON THIS LOT!!!!!
casey sumner
1 2 3 4 5
Don't expect to be picked up if you have a late flight past their normal hours. We had to take an Uber to pick up our car......

Note: This is a separate instance from the previous review there were no reported power outages.
Karen Bleazard
1 2 3 4 5
The staff here is always friendly. They are quick to help me with my luggage and always get me to the airport on time.
Stephanie Richards
1 2 3 4 5
Really professional/polite service, and shuttle came up even before I got out of my car handling lots of bags. Shuttle is so clean. Thank you for wonderful location and service and reasonable price, it’s about same as parking at the economy parking at the new airport.
Cameron McCullough
1 2 3 4 5
They say open 24 hours but are not. They don’t open until 4am and the person will not open the kiosk until 4am. She sat in her car until 4am and looked at the cars stack up.



If you are a 24 hour service…..,maybe practice what your business is modeled on.
Alex Hansen
1 2 3 4 5
We are standing outside waiting, have been for 15 minutes and the phone number to call isn’t working. It says “they can’t take your call now”. It’s been fine other than the fact that we can’t get back to our car…which means it’s been terrible.



We never got a hold of anyone and ended up waiting 30 minutes at the airport. Need to sort out the phone and get your shuttles out there on time. It’s frustrating to call and just get a message that the number isn’t working.



**Edit** Once we got back to the lot we found out about the power outage in the area. It wasn't their fault. Updating to 4 stars and will be happy to come back looking for a 5 star experience.
Michaelle Coombs
1 2 3 4 5
Park N'Jet is the ONLY way to go! ALWAYS friendly, prompt & professional service. We (& family) will continue to support this business!!!!
Ron R
1 2 3 4 5
We've used Park N Jet many times, but our last experience was quite stressful. The delays experienced there almost made us miss our flight. First we had to wait 15 minutes to get to the check-in window, then we had to wait half an hour for the shuttle. They definitely need to have more employees during busy travel weekends.
James Rodgers
1 2 3 4 5
We started our trip on February 23rd, arriving at the Mountain Lot belonging to Park N' Jet roughly about 1 pm. Our shuttle driver to the new SLC Airport was extraordinarily unhelpful and inconsiderate, and ignored ADA legal requirements.



I am disabled and had a wheelchair scheduled at the airport, but the shuttle driver refused to take us to the appropriate drop-off for wheelchair users.

>> I should note that we've been customers at Park N' Jet since 2010 -- with no complaints at all in almost 11 years



In this case, the shuttle driver seemed to decide that since I didn't get onto the shuttle from a wheelchair, I simply didn't need a wheelchair. He believed it was in his power to make such medical determinations. Despite several explanations and requests, he forced us to disembark at the "regular" dropoff point at the airport, forcing me to walk considerable distances through a parking garage and up in an elevator to even start walking into the terminal.

>> Indeed, we're not sure if he even knew where the correct wheelchair user dropoff point was.



I try not to whine about being 100% disabled per Medicare. I'm also a 90% disabled veteran.

>> I have State-issued Disabled/Handicapped plates or placards for all of our vehicles.

>> I don't need a wheelchair for most family life, but for long distances such as at airports, it is mandatory.



We had no choice but to disembark or risk missing our flight.



I was extremely surprised to learn Park N' Jet's shuttle drivers are (apparently) trained to diagnose medical disabilities on the fly, but apparently this one thinks he is.



Needless to say, Park N' Jet did not meet ADA legal requirements on this occasion.



Due to the extensive walking I had to do to get to a point where we could even call a wheelchair down from the normal curbside terminal wheelchair user drop point, my back, hip and SI joints all flared up greatly before I even got near our flight. I spent the rest of that day in considerable pain, and indeed am still suffering from that pain cycle flare-up ... 11 days later.



If it isn't crystal clear already, I am a very unhappy, extremely dissatisfied customer.

>> I can only pray that Park N' Jet's other disabled customers are not all treated with similar disregard.



A warning to other disabled wheelchair users at the SLC Airport: Speak to the Park N'Jet management BEFORE you get onto the shuttle buses, to confirm that they actually know where to take you and will actually do so.



UPDATE: I was contacted by the Park N Jet operations manager. She assured me that corrective training had been provided to all drivers. THE PROCESS: PnJ shuttles WILL take you to the 3rd level drop for disabled passengers, IF AND ONLY IF you identify yourself to the driver as "ADA disabled." Further, she has assured me that any future problems can be addressed in real-time by having the driver contact the dispatch office.



I have upgraded this rating to a 3, given the Ops Manager's apology and assurances.



We'll give them another chance when we next travel. However, I would still advise other disabled customers to allow themselves PLENTY of time margin when using the ParknJet in SLC, just in case there are miscommunications or miunderstandings by shuttle drivers.
Phoebe
1 2 3 4 5
I've used Park N Jet a few times and it was smooth everytime. The rates are reasonably priced and the kind lady at the gate got us priority parking, even though we didn't sign up for that. The shuttle was super fast, maybe too fast. We just parked and they're already waiting for us. Great experience overall.
James Rodgers
1 2 3 4 5
We started our trip on February 23rd, arriving at the Mountain Lot belonging to Park N' Jet roughly about 1 pm. Our shuttle driver to the new SLC Airport was extraordinarily unhelpful and inconsiderate, and ignored ADA legal requirements.



I am disabled and had a wheelchair scheduled at the airport, but the shuttle driver refused to take us to the appropriate drop-off for wheelchair users.

>> I should note that we've been customers at Park N' Jet since 2010 -- with no complaints at all in almost 11 years



In this case, the shuttle driver seemed to decide that since I didn't get onto the shuttle from a wheelchair, I simply didn't need a wheelchair. He believed it was in his power to make such medical determinations. Despite several explanations and requests, he forced us to disembark at the "regular" dropoff point at the airport, forcing me to walk considerable distances through a parking garage and up in an elevator to even start walking into the terminal.

>> Indeed, we're not sure if he even knew where the correct wheelchair user dropoff point was.



I try not to whine about being 100% disabled per Medicare. I'm also a 90% disabled veteran.

>> I have State-issued Disabled/Handicapped plates or placards for all of our vehicles.

>> I don't need a wheelchair for most family life, but for long distances such as at airports, it is mandatory.



We had no choice but to disembark or risk missing our flight.



I was extremely surprised to learn Park N' Jet's shuttle drivers are (apparently) trained to diagnose medical disabilities on the fly, but apparently this one thinks he is.



Needless to say, Park N' Jet did not meet ADA legal requirements on this occasion.



Due to the extensive walking I had to do to get to a point where we could even call a wheelchair down from the normal curbside terminal wheelchair user drop point, my back, hip and SI joints all flared up greatly before I even got near our flight. I spent the rest of that day in considerable pain, and indeed am still suffering from that pain cycle flare-up ... 11 days later.



If it isn't crystal clear already, I am a very unhappy, extremely dissatisfied customer.

>> I can only pray that Park N' Jet's other disabled customers are not all treated with similar disregard.



A warning to other disabled wheelchair users at the SLC Airport: Speak to the Park N'Jet management BEFORE you get onto the shuttle buses, to confirm that they actually know where to take you and will actually do so.
Michael Joe
1 2 3 4 5
They didn’t believe my car was parked there so driver called me a liar and drove me to the parking lot wanted me to show him my car. I showed him and he still didn’t believe it. Then he said “I don’t believe you but I’ll still take you to the airport” I said no and used my remote key to and beep my car. After showing him he said “oh yeah, there’s”.



Both booth lady and the driver were incredibly rude but they were very nice to other passengers. I was the only person with color not sure if that was the case maybe.
Megan LaCombe
1 2 3 4 5
Awful customer service. Ann Marie was very unprofessional and I ended up canceling my reservation. Don't waste your time calling. I wish I would of read more reviews first as I'm clearly not the first one to have a bad experience with said employee.
Ruperto Trevino Jr
1 2 3 4 5
My wife and I flown out of SLC for over 15 years and we always use them For the most part we have always had Great Service. We understand with Covid there hours have changed so we are choosing flights that work for both of us. Always friendly service
Zach Opie
1 2 3 4 5
Unfortunately I think it's time to try a new company. Cheap airport parking but you get what you pay for...Park N Jet shuttle service has been slower and slower the past few years but this last time was just too much. We waited over 25 mins for a shuttle to take us back to our car and once it arrived we had to literally push past people to get on since so many people showed up while we were waiting all for Park N Jet. Drive did apologize for wait but then let no joke 20 plus people onto a shuttle with only 10 seats during a pandemic...the worst or most annoying part if this whole ordeal was that about 7 Diamond parking shuttles and many other parking company shuttle passed and picked up customers while we sat there in 25 degree temps. One family waiting was so cold they got on another shuttle just to stay warm until Park N Jet finally arrived. I asked how many shuttles they had running total and they said two. Clearly you guys need more or to at least have more on call...
rachel Phillips
1 2 3 4 5
Learn how to be nice to your customers over the phone and not hang up on people. The only reason it’s not zero is because my driver was nice. Will not use again because of the way I was talked to. And I’m not the kind of person to normally leave reviews.
Chris Rasmussen
1 2 3 4 5
Nice and friendly. Great app. They have a windowscraper if needed. Close to airport. Only a few minutes wait for pick-up
Gary Wood
1 2 3 4 5
Good place to park. Well lit at night.
Sherry D
1 2 3 4 5
They advertise 24-hour pickup and delivery from the airport...don't count on it. Our flight was late and now here we sit with no transportation and nobody answering the phone at Park N Jet, in the middle of the night. Then when we finally got an Uber ride to the parking lot. Their stupid ticket taker would not work. Luckily our car was small enough to go around the gate. So much for security as well!! Would not recommend them.
Ryan Parker
1 2 3 4 5
At first I was happy with the check in service, unfortunately upon our return from our honeymoon our shuttle driver pulled up DID NOT STOP and drove off without picking us up and left us. I had to call the office and we waited several minutes in the heat until he returned. We will be looking elsewhere for future travels
Sara Stefano
1 2 3 4 5
Overall poor service with unprofessional staff and hours posted on their website are incorrect causing major headaches in our plans
Chris Yerkes
1 2 3 4 5
They advertise 24-hour pickup and delivery from the airport...don't count on it. Our flight was late and now here we sit with no transportation and nobody answering the phone at Park N Jet. Would not recommend them.
Micah Olson
1 2 3 4 5
I love the Park-n-Jet lots in Salt Lake. They are my go-to lot when I travel. I pre-pay, and generally save a little money. I have never had a long wait for a shuttle going to the airport, and VERY short wait times leaving the airport. They are close to the airport as well, so it is a short hop from the lot on the shuttle.
spookycrank .
1 2 3 4 5
Drivers are great and very helpful. I've used the car detail service many times and it is excellent. It is an amazing value and worth every penny. I will continue to use Park N' Jet when I travel.
Patti Blakemore
1 2 3 4 5
Great!! I was with my 5 kids and the staff was very helpful with loading my bags onto the bus. Very fast turnaround from the lot to the airport. Thank you!
Suraj Dagar
1 2 3 4 5
Cheap and nice parking place. I always park my car if I have to take a flight. They do also provide free pick and drop airport shuttle. If you need oil change they will do it for you. I feel pick up service can be improved a bit.
Jonathan Arrington
1 2 3 4 5
It not a bad place to park to catch a flight. The shuttle picks you up at your car and drops you right in front of the terminal. We have parked here for years and usual get the detial option. In the past it has been great this last time over the Christmas break we had them detail it and it was horrible. The stuff they used on the inside left a film on everything. I had to redo it when I got home. We also opted for the had wax. There was a black smudge on the passenger side that was there when we left that you could rub off with your fingers. It was still there when we got home. I won't ever have that service done again.
monabarf smith
1 2 3 4 5
Worst experience we've had in 10 yrs. The woman at checkout booth obviously thinks we work for her. Rude, demeaning, and demanding while trying to pay for our parking. She actually had the nerve to TELL my wife to put the pen in the pen holder on the clipboard. The only reason 2 stars instead of 1 (or none) would be the reasonable charge for parking for a week. We'll will def be trying Diamond next time.
Randle Likes
1 2 3 4 5
Always some of the best prices and most convenient parking lot for the Salt Lake City Airport. Extremely quick and efficient shuttle service.
Brandon Nolast
1 2 3 4 5
Went into the lot to get a car wash door would not come up after I paid.



I went back up to the front booth the older lady was incredibly rude and condescending.



The male coworker wanted to give me a car wash voucher she was rudely telling him no my card was charged for the car wash and she refused to refund my money even though the I paid with my card at the car wash.



I will not be back again I moved my cars over to the Parking Spot due to her actions.



Extremely disappointing my company's vehicles will not touch this lot ever again.
Caleb Peterson
1 2 3 4 5
We've loved park n jet! They have very fast and friendly service with some of the best rates at SLC airport.
Kyle Smith
1 2 3 4 5
CLASSIC BAIT and SWITCH. They advertise a certain price per day and when you leave they point out the fine print with additional “fees” that are applied each day. When I asked the guy working the kiosk what the additional charges are for he didn’t know how to answer and said he was relying on what the computer told him to charge. I also asked why they don’t advertise the total price so customer don’t get confused by the additional fees. The employee rudely told me to contact the owner to bring it up with them. This business preys on travelers that are in a hurry and don’t have time to read the fine print. This business is deceptive and dishonest.
Sean Healey
1 2 3 4 5
Used to be good. Competition has led to fewer drivers and MUCH longer waits at the airport. Lyft offer below is mentioned nowhere when you drop the car off, nor by the operator when you call. I counted 7 shuttles from the competition go by while waiting. Lastly, there is no hint of apology from the drivers or dispatch (or review cleanup crew here) when they leave you stranded at the airport.
Scott Farnes
1 2 3 4 5
I have used Park N' Jet for years and have been satisfied with their service. I was on a return flight about a month ago and again this last Sunday evening and the pick-up at the airport was 25-30 minutes each time. I kept seeing your competition vans drive by. We did not get service until I called the dispatch and they sent over a pick-up. When checking out the attendant stated they don't send a pick-up that late (11:30 pm) unless they have several people there to get and they receive a call. When we were originally taken to the airport we were given a card stating the pick-up was every 8-10 minutes, nothing about having to call for a ride. The attendant also stated she had record of two drivers that went to the airport during our wait and we didn't get on. We were at door 6 waiting for the ride and there were NO transportation to the Mountain lot during that time, we for sure would have gotten on if they were there; don't like to hang out at the airport that much. The Arch lot came by once during that time. The excuses of the person checking us out were degrading to my wife and I and that is why this review was posted.
Curtis Loine
1 2 3 4 5
My family and I came in the morning on August 2, 2018 and the 2 ladies in the lot were just very wonderful they offered us water and newspaper and our bus driver greg helped me and my husband & our kids with our luggage which was very kind of him. We recently parked our car here and it was a different staff at this time and it wasn’t the same as our first experience. The driver didn’t help with our bags or no water was offered this time. We had a whole bunch of smiles our first experience and this recent one felt like we had attitude thrown at us for absolutely no reason. 5 stars for the ladies and our bus driver who made the start of our day awesome.
connor brown
1 2 3 4 5
There was a miscommunication about my reservation and it didn't get logged for my rewards and what not but they corrected it pretty quickly. I only say 4* because it would have taken 2 second to fix on our way in if they had asked an additional question. Overall good experience though and very good price.
Tony H
1 2 3 4 5
Well, there is %10 coupon if you sign up for offers on the website, for 5 days you end up paying around $47, the con is that if you lose the ticket they give you when you arrive, they are not able to track how many days your vehicle was there, even if you make the reservation online and you have the email confirmation, then you’re in trouble. The car wash is ok, but they won’t give you a free complementary car wash ticket unless you ask for it. Also They advertise the shuttle driver will help you carry your luggage, but he did not, I had a long 12 hours flight, I was very exhausted and I had to put the luggage by myself because the young driver decided no to help me with that (2 big and 3 small luggages) Water? There was no bottle water available for us (This happened on 7/10/19 at 12:30am). But at least your car is safe though.
Bryan Terry
1 2 3 4 5
Great service and a free car wash!
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