1201 Airport Road , Jacksonville, FLORIDA, UNITED STATES OF AMERICA
This place is beyond terrible! We called ahead (weeks before our trip) to make sure that they would have the ability to transport 40 people to the cruise terminal. I was informed that they had 6 shuttles and transportation would not be a problem. They would be able to transport our group with no problem. However when we arrived to park they had 2 shuttles running and when I asked about more shuttles, I was told that they never use all 6 shuttles at once and that the person that I talked to on the phone (Vicky) would have never told me that. While waiting for the shuttle to pick us up we were in a line and instead of picking people up in the order they arrived, they would randomly go around and pick up people not in the actual line. After an hour of waiting we asked the manager and she was far from helpful! Making all kind of excuses as to why others were being picked up first even though we had waited for an hour. While we were waiting the shuttle driver went speeding past us going much faster than he should have been driving in such a tight enclosed space. He nearly hit 2 of the children waiting in line. When the father of the children approached the driver to confront him about his reckless driving he laughed in the man’s face. Although you may save a few dollars by parking here, your trip will start of on the wrong foot! The drivers are unsafe and the staff will lie to you! It was so bad that we asked to speak with the owner, the manager gave us a number to call and contact the owner, when we tried the number given to us, the person on the phone told us that they were not associated with Wally Park... seriously who gives out a fake number?!
Go ahead and go here. Its worth it. I've done the expensive parking garages plenty. My wife made me try this. Turns out this is just as fast, maybe faster. Maybe faster when you factor in driving, paying, looking for a spot, the long walk in. Here just pull in wherever, unload and go to the pickup station which are everywhere. It seems like a shuttle comes every few minutes. Its really fast. Getting back is easy too. Just make sure you write fown where you are parked! Yep been there done that.
The worst off-site parking service in Orlando. I use this service once a month for the past two years. Shuttle service has progressively gotten worse over the past year. Today, I waited for 35 minutes after notifying them of my arrival. In the meantime, every other competing service had shuttles come and go 3-4 times. I called their office at 20 minute and 30 minute marks and the staff assured me a shuttle was coming although they sounded like they could not have cared less. I finally took a cab to WallyPark to retrieve my car ($13 with tip.) The WallyPark manager appeared not to believe me. "We have four shuttles running," he said. He then made a big deal of giving me a coupon for 3 days of free parking to make up for it. Sorry, pal - I won't be using your free pass, because I am NEVER going back to WallyPark again! Going to Fast Park or Parking Spot - both had plenty of shuttles running.
Seems convenient, but a tad annoyed that I paid for Valet parking, but when we got here, they just made us self park. Here's a tip. Don't pay to valet park with this place unless you just like giving away your money. Also, while it technically is covered parking, its kind of not. More like a big carport. And it doesn't look like there's much for security. No cameras anywhere. If you're parking for a cruise, you have to go all the way to the far back of the parking area. There are no trashcans, no bathrooms, etc. It is what it is I guess. I may have to edit it depending on the actual shuttle to the port. We'll see.
Very very impressed with the whole service. Price was reasonable, will look for. Groupon next time!! Staff were extremely friendly and helpful. I selected the park & valet option. On return to the parking lot my vehicle was ready and cleaned to a very good standard. Definitely going back.....