By far the absolute worst hotel experience. I made a reservation hours before checking in and I was not able to get my room. I left to run errands and give them time to get it right. I called in route back to the hotel to ensure all was well. I was placed on hold for a long time. Fearing they still did not have my reservation, I went to another hotel to place hold a reservation. Only to end up at Holiday Inn. Ridiculous!
Our keys stopped working in the middle of our stay and forced to wait over thirty minutes for us to get our keys renewed. They didn’t offer any room service and the furniture was scraped up. Not my best experience but what else do you expect for $45. The weekday receptionist was nice though and there were no bugs.
Older but updated hotel. Beds are very comfortable. Heating and air conditioning work wonderfully. The shower always has hot water. These are things important to me because I work for airlines and only have about 6 hours to sleep between shifts. I would highly recommend this hotel in the Charlotte area. I have stayed at many but this is my go to now.
Got booted here from the airport overnight with a voucher from american. Asked for a room near the elevators because I am temporarily handicapped after a skiing accident. Boy did they give me a room near the elevators...the back ones...so I still had to walk the length of the hotel. Cockroach (alive) in the room and the bathroom was grimy. The next morning we were kicked off the airport shuttle for "not being on the list" ...and we were not aware that there was a list. Apparently everyone else that checked in with us were asked to give a time preference for the shuttle and we were the only ones that weren't. Got to spend some lovely time in the lobby instead taking in the cigarette smell. I'll sleep in the airport bathroom next time.
This is the most magnificent Wyndham hotel that I have had the pleasure of visiting during my New Years vacation. I was very impressed with the ambiance the the environment spirited. A warm feeling came over me from the time i stepped into the hotel and the professionalism of the staff was superb. Kudos to Ms. Spencer for keeping up a great facility with a fantastic staff. I now know where I will be spending my vacations in this area for now on. I highly recommend this Wyndham hotel to anyone looking for a special place with a great staff. 5 STARS across the board.
My American Airline flight was cancelled. So the airline gave the passengers vouchers for the hotel for the night. The shuttle is awful. It has been an hour with other hotel’s shuttles making multiple trips and I have yet to see a Wyndham shuttle come pick anybody up. Every time I called the receptionist keep saying the shuttle will be here soon but that was lie. There are currently 30 other people also waiting for this one shuttle that is taking forever to come in 40 degree weather.
I highly discouraged anybody from booking this hotel unless you have your transportation
Ms.Shorlanda Spencer great problem solver, and have seen her multitask like no other, she gets the job done.. And literally going over and beyond to make sure the hotel is ran correctly. Even though we are wearing mask the energy of a big smile greets you when both checking in and out. Definitely awesome anytime I'm in Charlotte this is my preferred to book.
Parking. Thanks for having parking available and transportation to & from the airport. My car was safe & secure, transportation was fast. I will definitely use your services again for my next trip!
Booked this room on trip.com so I was able to get a good rate. Room was clean and I slept pretty good.
Lobby appeared nice but the room was horrible. Sink cracked, commode cracked and seat falling off, door knobs were old and nasty, funky smell, no breakfast due to covid yet it was ok for maids to enter our room without our consent. The back door was securely locked during the day without a card reader but in the evening, during the night and early morning, it was wide open. Plus other issues.
Where do I begin, my flight was cancelled so I had to pick a hotel for the night. This one offered an on-site bar and restaurant and had decent reviews.
I called for the shuttle and was told 15/20 minutes - 50 minutes later I was picked up.
There was no bar/restaurant so they directed me to a Chile’s .5 miles away (it was raining and I obviously didn’t have a car).
I checked into my first room and there was a cockroach sitting on the wall above the bed. Needless to say, I changed rooms but let’s be honest - I didn’t sleep at all.
I would have been better off sleeping in the airport.
Great price, but had to adjust air condition settings several times, it was 90 plus degrees. Bed was very comfortable.
It was old, the bathroom looked like it wasn't cleaned properly. The toilet ran water continuously and what's worse it wouldn't flush :-(
It was a great experience considering the circumstances very clean environment well kept
My stay was fine. I stayed there over a week ago $150.00 deposit plus the $80. 00 cost of the room. I still haven't received my deposit and when I called to enquire about it someone answers hello this is Shalonda I asked was this Wydham Garden she said yes I proceeded to tell her my dilima she said I can call you back because I have customers in front of me and once I clear the lobby I will do so.... WHAT??? So I don't matter because I'm not trying to book a room I'm not a customer?? You could have placed me on hold and pretended that I mattered as a customer, future customer or former customer! Very dissatisfied with the way I was valued as a person and a patron of this hotel.
Rooms and location nice, however the front desk male staff day and evening shifts, are not the nicest people in the world
Checking in was a nightmare and the night time staff was so rude. I called to ask about shuttle we had been waiting for for 45 min and Shalonda told me he comes ever 15 min when I said I had been waiting 45 she hung up on me. Then the Man at the desk asked if we wanted a king bed when my husband and I were discussing it he yelled and said make up your mind Ill give you what you want just tell me. Then he answered the phone and told the person to stop calling the shuttle was on the way. Next morning is the only reason I give 2 stars guy at front desk was very polite and helpful and Van driver was on time. I will never stay here again unfortunately. I hate rude people.
First of all I had stayed in quite a few different nice places in my life!! But I have never met anybody as professional, caring, downright friendly as Shorlanda Spencer the director of sales at the front desk!! As far as the room and everything that goes along with it absolutely without question the nicest most professional ran establishment I've has ever stayed at!!!! If you stay one time here you'll stay here forever!!
Pretty nice place to stay. Staff was friendly and helpful. The rooms was clean and beds not hard.
Stayed here because this is where American Airlines put me up for the night. Lobby is nice, but the rooms were less than desirable. Hallways were dark and smelled of pot. The room looked like an attempt was made to update but with a $10 budget. I'm not familiar with the area, but there were several people who looked like they were homeless walking around looking for food or money.
So this wasnt the best hotel. We asked for room service did not get it elevators were dirty. Always hot in hallways. Had a pee smell. It worked for what we were doing but I would not stay again. Manager was great
Absolutely loved my stay here. The room was very clean the bed was extremely comfortable.. I'll definitely be going back when I travel again. Definitely recommend staying here
I have stayed here 3 times before and never had an problem with my stay until this weekend coming off the road. As an truck driver you want to sleep some where nice and quiet. The 1st room they put me in, the air conditioner sound like an loud motor. So I asked for another
room. No problems. I had no room service at all this weekend or today. I'm looking side ways now. My friend came to visit me and locked his keys in his car, we wastrying to get his doors open. Next thing we know, the black slim lady that works at the front desk calls the police on us for trying to get his keys out of his car. She says it was protocol. That some bull, you could've asked us first. So you all know, that this ends my stay never to return. Will not ever refer anyone to stay as well. I know that we are going through an critical crisis now, but we are here to help have money in your pocket. My fellow truck drivers enter at your own risk.
Very nice room. Pleasant customer service, pool closed, was outside & Winter. Good free Breakfast buffet. Also a Bristo Dinner menu. Good food, and bar.
Pet friendly. Always treats my Service Animal with kindness and respect. The rooms are beautiful and well stocked and the hotel and grounds are are always beautiful.
Staff was very friendly and accommodating! Our room was clean and had all that we needed for the night. I would highly recommend Wyndham Charlotte, NC. Airport.
I missed my flight so I decided to book a room. My shuttle bus driver from Sierra Leone West Africa was kind and courteous, and he had a great sense of humor. When I arrived, Vrund at the front desk was a huge help to me. He was patient and he worked with me when my credit card was having issues. They made my night smooth and simple. Would definitely recommend!
This hotel has very helpful front desk personnel and staff. The director of sales Shorlanda Spencer made a business trip much easier by expediting early check in . Rooms, common areas and bathrooms nice and clean.
I love this hotel this is the only hotel I stay in Charlotte. The hotel is very clean and provides a clean environment. Shorlanda Spencer is always so nice and welcoming when she checks you in. Always has a smile on her face and makes you feel welcome.
Great location , really pleasant stay, clean rooms , but the thing that makes this such a good place to stay are the staff. All of the people are incredibly helpful generous with their time and advice . We travelled with two six year olds and lot of luggage and they helped us . It is one of the nicest places we stayed in our trip to the States
Miss Shorlanda was absolutely outstanding! I am here on a last minute business trip and could not find a hotel that fits my needs! Miss Shorlanda was very patient with me and helped me book a reservation so that I wouldn’t have to go through the hassle! Great customer service! She has honestly made my day a lot better thank you to this amazing hotel staff!!
Clean place. Cozy. The owener had a nasty attitude as well as one of the workers when I was trying to inquire about a extra charge but overall it was a good stay
Rooms weren’t great but weren’t terrible. I was scared the elevator was going to break down every time I went in it. The breakfast was below average. Customer service was TERRIBLE. I included my experience below but the moral of the story is don’t stay at wyndham hotels. If you absolutely have to stay here, DO NOT park at the back of the building. My car was damaged and a car near us was broken into.
After checking out I noticed that the back of my car was dented and had paint marks on it. There is a camera on the building that points right in the direction of my car. I asked the front desk and was told I needed to call the following day when a manager was available to access the footage. I called the next day multiple times and was continuously told she was unavailable (not in yet, at lunch, in a meeting, etc). The last time I called, the woman working the front desk took my contact information and said the manager would give me a call back after she got out of her conference call. I never received a call back so the next day I began calling the front desk again only to be continuously told the manager was not available. I eventually asked for her email and reached out that way. I emailed her that morning and received a response about an hour later apologizing for the delay because she was out sick and that she’d look into it remotely from her phone. I was confused by this because I was told she was at lunch or in a conference call and would call me back after but she is stating that she was out sick. I did not receive any other update. I reached back out the following Monday and was told she’d go check the footage and let me know. Still no update so I emailed her again the next day to follow up. Yes, I am 7 days into trying to get an answer at this point. She finally responded that she reviewed the footage and was not able to see anything. Based on the extent of the damage, it would be pretty clear to see. Also, based on the customer service I experienced, I question if the footage was truly reviewed/how well it was reviewed. I reached out to Wyndham customer service and was told that this is an independently owned franchise and I should reach out to the property management team. They even provided the number... which was the same number I had been calling for the last 7 days. So now I am stuck at a dead end and just considering myself lucky that my car was only damaged and not broken into.
Stayed here when I missed my plane. The ladies that worked that evening are the reasons for the stars, they were awesome!! Overall the hotel was okay, could use a little tlc.
I give it two stars because the front desk woman was very quick and efficient when bombarded with cancelled flight customers. However, I saw a few roaches in the building. Also one of their vans broke down on the highway in which the other van had to pick up the passengers stranded on that vehicle. It took us about 10 minutes to locate the other van off the highway, all the while at least 8 passengers flight was at 7ish that morn.
Bad location. Dated rooms. Night desk staff appeared uninterested in job. Don't bother booking a suite as it is a joke! Old couch, one chair with tiny old table. Then a dated kitchen! Save your money.
- bedding is fine
- might need a little updating
- found 2 buggs in my room
- location is good
- staff not all friendly, some only
- no late check-out for anyone?? Since when?
- cold breakfast only, don't expect eggs and bacon, I thought this was America.
- would I come back? Maybe if this is the cheapest place around. With a similar price point, I'll give the other hotels around a shot...
- not bad, but far from great...
Could use a spruce up and thorough scrubbing. It was quiet and comfortable. Front desk staff was friendly and helpful.
Comfy bed with clean sheets and fluffy pillows. Speedy, if not friendly check in. None of the electrical outlets on the bedside lamps worked without shorting out. My phone died over night making me late to a conference and the coffee maker in the room wouldn't stay on to make coffee. Frustrating.
It's okay but beds could be more comfortable and also they're reservations Dept is totally screwed up they don't want to correct any mistakes or accidents made during scheduling your reservation. If you just happen to make a mistake Heaven help you!
Clean rooms....We had an issue when we checked in and the lady that checked us in was very rude and started to argue with us and told us to take our business else where. Didn't catch her name. After coming down that morning and specking with Tiffany at front desk she was pleasant and very helpful.
The staff is friendly and helpful. The food bar is limited but good. The Halls were frankly dirty but the room was clean and comfortable.
Stayed here after our flight home was delayed. The staff at the hotel were very friendly. The rooms were nice and clean and their shuttle bus driver was great! He drove us to a restaurant nearby and picked us up too. They made our unexpected stay pleasant.
Overall average hotel. Bed was comfortable. Room nice size. Had a safe. No towel bars in bathroom. Hallways needed a little cleaning, aging hotel. Breakfast was your normal waffle, eggs, instant oatmeal, nothing to write home about.
I wish I could put 0 stars because the service that my family received was awful. American airlines put us in for 2 rooms 5 guests with each room having 2 queen beds. 5 miles away from airport. Took forever to get picked up from the airport the hotel shuttle service said the driver is pulling right up. Three calls later each between 30 minutes and the desk stated 20 minutes and the shuttle will be there... almost 2 hours until the shuttle arrived. Got to the hotel, 2 rooms each had just one bed. Thank goodness they were able to correct the mistake. Flight left next day at midnight. We got kicked out of our rooms at noon.... no signs or notices given to guests when check out is. The only sign that's posted is at the front desk on the side of the wall that you don't even look at. Found a dead Cockroach between the doors on the elevator shaft, mold on the ceiling in the shower in one of the rooms.