I wish I could give a 5 star review, but sadly my experience hasn’t been amazing given the fact I’ve been billed 2 more additional time for $75 after I stayed. I called right away when I noticed the first time and the person I talked to on the phone wasn’t able to give me a reason why I was billed, I wasn’t that upset and I moved on with my day knowing I got my refund. Two days later I get charged AGAIN! This time I’m a bit more irritated, but hey I’m not going to yell at the innocent person on the phone that had nothing to do with it. I’m just glad they were able to again help refund my money, but of course they couldn’t have an explanation of why I got charged for the second time.. Wasn’t even given a sorry for their continuous mistakes. I’m not going to talk trash on this hotel and tell you why you shouldn’t stay here, I’m sure I’m just part of the 1% of guests who have a bad a experience. I just will find another hotel next time.
Beautiful lobby and hotel. The employees were so kind and cheerful. We even did our family Christmas in the lobby and loved having a cozy decorated space. Very convenient to the airport.
Room and location were fine. Wifi was awful. Accounting charged two amounts that had nothing to do with the room that was already prepaid. One was charged at 2am. Wasted time at the front desk having them take it off. Pay careful attention to your credit card charges.
Wow...after a long day of travel issues, missed conections and the usual travel nightmares we are all too familiar with, Claire at your Irvine location stepped up and turned a nightmare into the best travel experience ever. She totally understood what my day was like and made check in a true pleasure. It was late i was exhausted and she made the trip worth it just by her excellent customer service. We would all have better travel with a few more Claires in the world. Sonesta should be honored by her presence.
Stayed a full week at this hotel. Check-in was very easy and staff friendly. Unfortunately the accounting department is either very incompetent or non existent. I was charged an amount on my credit card over and above the room rate. Trying to contact accounting I received a voicemail "mailbox full" so called the front desk and was kept on hold for 30 minutes. Still no response from them - would never stay here again even though the mattress was the most comfortable I have ever slept on.
Nice hotel, comfy beds, excellent service. The only negative was that the walls are so think you can hear everything going on next door. Otherwise, solid hotel near John Wayne Airport. If you’re looking to venture out they do have a shuttle that will take you within 3 miles.
Very rude staff. Outrageously priced and uncomfortable beds. Would not recommend to anyone. Falling asleep at the airport sitting up would be better.
First time staying at the Wyndham Hotel! Staff was friendly at Checkin. They answered all my questions in regards to my stay and parking! The room was just like I expected! The bed was very comfy and soft. Housekeeping was very nice and did a great job throughout the week I was there! I really liked staying in the area as it was centrally located to the places We needed to go!
This place is pretty nice and chic it's kept pretty clean the atmospheres pretty good. Of course the location makes it pretty pricey but you get what you pay for. They could work on the price some and make it little better for people I guess. Try telling that the corporate..lol.. it's got a good location with other shopping centers around it.
This Hotel is just ok. From the out side and from the pictures online it looks awesome, but once i stayed the night only thing that set it apart from a Holiday inn express is that it had a Decent restaurant. And staff was Cordial so that was good
Room was clean and the staff at the front desk and restaurant were really friendly and accomodating. It's only a 15-20 minute drive to Newport Beach and Downtown Disney District, in a nice, quiet area. I would stay again!
Awesome hotel, I really enjoyed staying here . The rooms are big, clean and the staff is always being friendly at least the few times I stayed there. Pretty good experience overall. Will keep on coming back ;)
Beautiful hotel, bar, and restaurant on site. Happy Hour from 3:00 until 6:00 pm. Note no food but $6 drinks. We had a corner room, really spacious. First time I ever saw a flat-screen TV mounted on the wall that was not in front of the bed, but a nice couch. The latest you could order breakfast to be delivered was 8:30 am. We passed on this option to sleep in a little longer. Wyndham always does a great job. We have been staying with them for many years now. Check them out, they are a class act.