This is a great hotel The staff is amazing and very accommodating to your needs. We have been staying at this hotel for 2 months. I have no complaints about this hotel and I would recommend this to anybody.
Rooms are great.
This is a great overall hotel based on quality, price, and customer service. Especially the front desk, Malyna is very courteous, polite, and sets a great example for how to treat customers. Thank you!
The Wyndham Hotel has comfortable beds and fairly spacious rooms. AC in the room was cold. Water in the bathroom was hot. Only gripe was the lack of a refrigerator.
So upsetting. I always come here often and this last time was disappointing. The room was dirty, no remote, and no ice bucket. My daughter got bit by something staying there one night. Front desk couldn’t get a name but so rude. I’m a healthcare worker and she charged me full price of parking. So disappointing. Please have your clean up crew actually do their job and clean thoroughly.
Best hotel in Orange County! The staff has the nicest customer service and front desk people, I mean everyone from Bill the manager , Maleena at front desk to Big Joe the building engineer! Beds are comfy, rooms are clean and the basketball ball court is the best!!! I recommend if you're ever in the OC you stay at the Sonesta!!!
Everything was awesome. The room, the staff, the vibes. I called asking about the pool being heated and a very nice gentleman by the name of Joe assisted me and let me know that the pool heater is going to be changed soon, just in time for my next visit. Love this place!
we stayed this hotel before 4 week.. Staffs are friendly ,room is clean ... staff and visitors weared masks... I recommend it.
Covid clean and sanitized. Speaking for myself the room I was in was so quiet I got some much needed rest and relaxation.
The rooms are clean and well maintained but the overall customer experience is wanting.
To top things off they charge 5.00 per bottle for their house bottled water on the room. There is no indication of this anywhere so it’s a surprise at check out. I’m staying elsewhere next conference.
Every time I’m in the area this is my go to hotel. They are clean, courteous, and great pricing for the service you get.
A very comfortable place! We had an excellent stay at your Hotel. We arrived at the train station and were pleased to know the hotel was only a few shorts blocks away. When we arrived, the receptionist greeted us politely. The place was also very beautiful and the staff was very helpful. What a nice hotel!
The staff at this hotel was very accommodating and polite. I have always stayed at this hotel and have never had a bad experience. The food was also great and worth giving every food a shot. Overall my experience in this hotel was an unforgettable moment and would definitely recommend other people to try it. Sure enough, I would love to return here. Thank you!
Nice and clean, new resort with a heated indoor pool and jacuzzi. The rooms are quite large and the beds as well as the bedding is so comfortable that once your in it you'll be asleep before your head hits the pillow! Quick check in wih the friendly staff and your at peace in aye matter of minutes.
Comfortable and a pleasant stay.
The guest rooms was large spacious and modern. The amenities in room was above average and shower caps, definitely a plus.
The staff are fantastic and were always asking how our stay was and making sure we had the best time possible. Will definitely be coming back. A TRUE GEM GUYS !
Claire is an amazing person. Helpful, accommodating and professional. Answered all our questions. And helped ease the process of checking in and out. God bless her soul. We will be back.
I wish I could give a 5 star review, but sadly my experience hasn’t been amazing given the fact I’ve been billed 2 more additional time for $75 after I stayed. I called right away when I noticed the first time and the person I talked to on the phone wasn’t able to give me a reason why I was billed, I wasn’t that upset and I moved on with my day knowing I got my refund. Two days later I get charged AGAIN! This time I’m a bit more irritated, but hey I’m not going to yell at the innocent person on the phone that had nothing to do with it. I’m just glad they were able to again help refund my money, but of course they couldn’t have an explanation of why I got charged for the second time.. Wasn’t even given a sorry for their continuous mistakes. I’m not going to talk trash on this hotel and tell you why you shouldn’t stay here, I’m sure I’m just part of the 1% of guests who have a bad a experience. I just will find another hotel next time.
Beautiful lobby and hotel. The employees were so kind and cheerful. We even did our family Christmas in the lobby and loved having a cozy decorated space. Very convenient to the airport.
Room and location were fine. Wifi was awful. Accounting charged two amounts that had nothing to do with the room that was already prepaid. One was charged at 2am. Wasted time at the front desk having them take it off. Pay careful attention to your credit card charges.
Wow...after a long day of travel issues, missed conections and the usual travel nightmares we are all too familiar with, Claire at your Irvine location stepped up and turned a nightmare into the best travel experience ever. She totally understood what my day was like and made check in a true pleasure. It was late i was exhausted and she made the trip worth it just by her excellent customer service. We would all have better travel with a few more Claires in the world. Sonesta should be honored by her presence.
Stayed a full week at this hotel. Check-in was very easy and staff friendly. Unfortunately the accounting department is either very incompetent or non existent. I was charged an amount on my credit card over and above the room rate. Trying to contact accounting I received a voicemail "mailbox full" so called the front desk and was kept on hold for 30 minutes. Still no response from them - would never stay here again even though the mattress was the most comfortable I have ever slept on.
Nice hotel, comfy beds, excellent service. The only negative was that the walls are so think you can hear everything going on next door. Otherwise, solid hotel near John Wayne Airport. If you’re looking to venture out they do have a shuttle that will take you within 3 miles.
Very rude staff. Outrageously priced and uncomfortable beds. Would not recommend to anyone. Falling asleep at the airport sitting up would be better.
First time staying at the Wyndham Hotel! Staff was friendly at Checkin. They answered all my questions in regards to my stay and parking! The room was just like I expected! The bed was very comfy and soft. Housekeeping was very nice and did a great job throughout the week I was there! I really liked staying in the area as it was centrally located to the places We needed to go!
This place is pretty nice and chic it's kept pretty clean the atmospheres pretty good. Of course the location makes it pretty pricey but you get what you pay for. They could work on the price some and make it little better for people I guess. Try telling that the corporate..lol.. it's got a good location with other shopping centers around it.
This Hotel is just ok. From the out side and from the pictures online it looks awesome, but once i stayed the night only thing that set it apart from a Holiday inn express is that it had a Decent restaurant. And staff was Cordial so that was good
Room was clean and the staff at the front desk and restaurant were really friendly and accomodating. It's only a 15-20 minute drive to Newport Beach and Downtown Disney District, in a nice, quiet area. I would stay again!
Awesome hotel, I really enjoyed staying here . The rooms are big, clean and the staff is always being friendly at least the few times I stayed there. Pretty good experience overall. Will keep on coming back ;)
Beautiful hotel, bar, and restaurant on site. Happy Hour from 3:00 until 6:00 pm. Note no food but $6 drinks. We had a corner room, really spacious. First time I ever saw a flat-screen TV mounted on the wall that was not in front of the bed, but a nice couch. The latest you could order breakfast to be delivered was 8:30 am. We passed on this option to sleep in a little longer. Wyndham always does a great job. We have been staying with them for many years now. Check them out, they are a class act.