The associates at this company are timely and polite, helpful and generous. They make parking at their off site airport area easy, quick and provide peace of mind. There’s no other company I would trust bc they have everything you need for travels. I’ve never used their other services for car detailing /washing but I’m sure it’s quality also.
I have used Valet Connection for several years for my travel parking. This past weekend I had a reservation and thing were different for the worst. This time there were no places to park inside when I arrived early Friday morning. I was meet with rudeness when I went inside to inquire where to part because this was the first time I was faced with no parking space. The thrash can was overflowing. The lobby was shabby with peeling imitation leather on the sofa, just did not appear clean. I was also rudely informed that I did not book by reserveration directly but through a third party. In the pass you got on the shuttle that was available, this time I was informed to wait on the next one to go to my terminal. This was the longest I had to wait for a shuttle. It is apparent that management has changed for the worst. The service has gone from a 5 star facility to a NO star. Disappointed long term customer.
My car was safe and this place is a good bargain. However, I am giving only two stars because it is dirty - the bathrooms had locks not even screwed into the door properly. The place smelled like nicotine/smoke. Both service desk women were less than friendly. I asked if they needed my ticket and her response was “Well yeah. Duh”
Probably sticking to US park from now on.
I have used Valet Connection multiple times, when I’ve went on trips to store my vehicle. And I’ve never had any problems, other than the driver getting a little smart. Which I don’t really care about that part. But after this last trip, I will never use them to store a piece of lint or anything else. I had to wait for almost an hour, to get the shuttle back to my vehicle. They are rude, from the drivers to the attendant at the office. Next time I’ll look into the places that, seem to have more shuttles running. I really didn’t know much about the parking, so I took a chance on one of the first ones that I could find on my first use. That didn’t seem to have bad reviews in the beginning. But if I have to pay more to be treated better, the I will do so. I will never use Valet Connection again, and those that I referred. Who has used them, I will be telling them to discontinue their use as well.
I was the only one there when I arrived. I called the shuttle and was told 10-15 minutes. After waiting over 30. A shuttle arrived. They told me they were not going to my terminal. This is after they radioed dispatch to verify the call was for my terminal. The driver was flirting with a woman and instead took her to her terminal. I waited another 25 minutes for the same driver to return. The driver was a massive douche bag. He told me it was my fault for not arriving earlier.when I called them I was hung up as soon as I complained. They then would not answer and even blocked my phone number. Absolutely a terrible place.
The pick up service was horrible. When the plane landed, we rushed to our bags as our flight landed at 11:50 pm and we were anxious to get home. We were told to call when on the bridge to the pick up spot, which we did. We waited 15 minutes and noticed all the other shuttles going through. We called again and were rudely told that we needed to just wait. Come to find out, they did not send the shuttle until the slowest person on the flight that used their service was at the pick-up spot. It was a long walk from our gate to pick-up and the slowest person was 15 to 20 minutes after us. The shuttle was packed; they could have sent a shuttle and then had a shuttle return. It would have been more comfortable of a ride for everyone.
When we were finally picked up the driver was driving 15 miles over the speed limit while texting and talking on the phone with the phone in hand.
There were many safety issues with this service along with the lack of desire to provide good customer service. If I could rate it a zero stars, I would.
I used this business for the 1st time recently and was satisfied with the service. It was recommended to me by a friend. I booked my parking time on their website. Helpful info: When you arrive, 1st drive directly to the rear of the building and drive your vehicle into any open parking spot. Remember your license plate # before walking your luggage into the office behind automatic sliding glass doors. They check you in there and give you a ticket #. Best part is dropping off and picking up your vehicle inside the building. Weather in Michigan is not a factor here! Remember to call them for your return shuttle from the entry gate and have your ticket # ready to tell them. I called them after getting off the plane and I had just carry on luggage. I only waited about 10 minutes for the shuttle van (not a mini bus) at the shuttle area outside. I was not waiting alone at 12:00am. I will use this service next time.
First time I used this service and I was very impressed. You arrive and park in the parking garage and then they have a shuttle service to your airline. The host was great to deal with. When arriving back to Detroit we called the number for them and they pick you up in the shuttle and you arrive to their location and your vehicle is parked inside and ready for your departure
I was a VIP member for YEARS and used to love parking here. I just experienced the worst customer service ever! The lady on purpose canceled my parking which caused me to find new parking last minute. Do not go here. Others just told me they steal things including money from your car. This place has really lost its integrity and has gone way down in service.
Good: It is nice dropping your vehicle off and picking it up indoors
Bad: Pick up and drop off. It took 45 minutes from the time of entering the facility to the time we reached the airport and we almost missed our flight as a result. It took 1 hour to be picked up, receive our vehicle keys (to be able to leave the facility) from the time we picked up our baggage and called to confirm evening pickup before 10 PM. Not all travelers could fit into the pick up van and had to wait for the same van to return. Cost: beware of additional hidden and undisclosed fees. This provider added an additional $5 fee to the total cost at check out and payment over and above the total price given at check in and disclosed on the website. The manager Keyonce, indicated that the additional fee should have been disclosed but would not do anything about it. The time to debate the fee was not worth the cost.
If you prefer or need a quick drop off and pick up and do not like hidden fees, you should most definitely choose another parking provider.
First of all, your car will NOT be parked in a covered lot. So, please save yourself some money by choosing elsewhere who's at least honest about their business. Secondly, be aware that your car will be driven like a toy by the driver hitting at full throttle whenever there is a chance around corners. Contact me if you are not convinced by comment. I am more than willing to share my dash cam clips. I will not recommend this place to anyone.
If possible I will rate 0. The worst experience. I ordered the shuttle 5 min after arrived. We were 20 people group, the shuttle did not show up next 20 min, then I called them they said 5 min will be there and I have to stay outside to wait. Was a 20 degrees. The shuttle stop 200 feet away and picked up 5 people doesn't matter which request was first. Then I called again and they told me another will be on the way, we just missed, because nobody was there. So after 1 hour and 30 min almost frozen and 5 phone calls somebody came with another shuttle and picked up only half of us. The driver had absolutely non acceptable behavior. So after 2 hours we were in to the parking. I never will use again this parking. I do not recommend it.
My arrival flight came in on time. I called the number as instructed. They promised shuttles every 15 min. I walked promptly to the pickup point as instructed. Then I watched two different Valet Connection shuttles drive past us, without stopping! From the time I arrived at the pickup spot it was 45 minutes (and 4 phone calls) to make it to my car! Will never use them again.
Shuttle was 45 mins late, made me miss my flight even tho I showed up with time. Then proceeded to lose my keys in the same day when I went to go pick it up. This will be the last time I do service with them. Never had an issue prior to this experience, but definitely let a sour taste and never coming back. I’m going with other shuttle companies next time I fly out.
***DON'T DO IT SAVE YOURSELF SOMETIME * This is by far the worst place to park your vehicle. They were okay about a year ago but I would not recommend you using them at this present moment. I gave them a try 2x in roughly a month and waited over 1hr to get picked up when arriving back home. The customer service desks people at the desk is horrible also. I been trying to reach the manager as the voice-mail is full. Please do yourself a favor and don't do it!
I should’ve read the reviews before booking with this company. The drop off was OK although the cars were parked way over the line and crooked I’m scared that my car will be damaged when I go to get it. I’m glad I took pictures before end of the car next to me just in case. I’ve been sitting at the airport for 40 minutes now and no shuttle. I have called twice and they keep telling me five more minutes yet here I sit in the middle of winter at the Detroit airport waiting for a shuttle. The website says it runs every 5-10 minutes. The lady was very rude on the phone- Not worth it park somewhere else.
While the shuttle driver is friendly this is completely unacceptable.
Edit: car was damaged. They said it was dirty- I wiped dirt off and it was still there: the girl rolled her eyes at me and wouldn’t take a report. This place is a joke..
If you value your time, do not park here. I waited 31 minutes to be taken to the airport and have been waiting 35 to be picked up by the shuttle on my trip home. This place used to be great! I cannot believe the disrespect that I experienced when I called after 30 minutes to see where the shuttle was at. Also, I should note that their website says the shuttle runs every 5-10 minutes, which is absolutely false. When I brought that up to the employee, she said, “the website is wrong”. Do NOT park here.
US Park, Qwik Park, and Park n Go are much better options. If you use this company you will absolutely be waiting outside at the shuttle pickup spot for much longer than needed. Do yourself a favor and don’t use these guys.
Truly a terrible experience. We almost missed our flight leaving because the shuttle took 45 minutes to pick us up. Then coming back the woman answering the phone was incredibly rude and obviously hates her job, and they took 30 minutes to pick us up (other shuttle services had 3 or 4 by the time they arrived). The driver was constantly talking over the walkie-talkie with the other driver for both trips and on the way back the driver was calling out cars by make and model (we has to respond if it was ours?) and clicking buttons on the iPad while driving. Would suggest going with ANY other shuttle service.
Don't waste your time. It took them 45 minutes to get me to the terminal. Missed my flight. They didnt even offer to credit me for my prepaid parking. Employees were shouting at each other on their phone/radios in a foreign language. Merry Xmas. HERE IS THE RESERVATION # AS YOU REQUESTED
Reservation ID: 7621690
Worst experience ever!!! The driver was so rude and was 1hr late to pick us up. Tried to speak with the manager and she sent me on a wild goose chase of infinite phone forwarding to “connect me with the manager”. This business is awful. Save your money and your time. Don’t use them. Oh not to mention...they don’t follow CDC guidelines during covid and packed 14 people in a tiny shuttle.
Valet connections is always the best option for airport parking.
You can't beat the price and distance and reliable shuttle service. Trust me, I've tried
Parked here many times each time it gets worse. Will not use them anymore, the front desk only worries about money no customer service. The drivers have tips signs posted in all the busses. If you want to wait an hour then go on a tour of the other terminal and hotels to drop off other people this is the company for you!!
Great service, way better then the competition!
Never before have I parked, got out of my car then waited less than 5 minutes to be then shuttled to the airport....then after a week long vacation picked up from the airport within 5 minutes and driven back to the shuttle Depot. Not only that never before have I got out of the shuttle and they had my keys ready and my car within one second walking distance because they pulled it up while i was being shuttle back from the airport.. In my park experience with their competition- US Park had me walking over a half a mile in a huge parking lot to get my car myself. If you want convenience and nice people , please pick valet connections. The best advice I can provide is make sure you don't delete the text message they send you with the valet number because with that number they not only know where your car is but they know when you call them to get a ride from the airport that they can you get your car for you so it's ready when you get back otherwise there's some confusion with which reservation you are.... there's no reason to keep a receipt on you just don't lose the text message.
Horrible attitude of the driver has this business lose my business. We parked our car at a hotel for the weekend for our vacation. The hotel told us to call them when we hot our luggage. I did so. Front desk only told me to meet the valet connections driver in a white van at pickup location. We went there and loaded our stuff on the van. Driver takes everyone to their main lots and then looks at me and yells at me for not telling him that I was at the hotel and not his lot. Yelled loudly and embarrassingly confront of multiple other people. He then went on to chastise us the whole way back to the hotel and then got in my partner's face starting a screaming match between the 2 of them in the hotel parking lot. The absolute deplorable level of professionalism shown by this employee of valet connections has made me never want to stay at said hotel again and I also will never use valet connections services again.
Great parking experience! We had used Valet Connections several times and every time is an excellent experience. Definitely recommend!