Friendly staff, clean rooms with comfortable beds, good breakfast. Convenient to airport.
Great staff, restrooms clean, common areas clean. Comfortable beds. Rooms were good, not great but better than most other brands
Quite & clean hotel. Just the room did not have the remote for the ceiling fan. But front desk did offer you change the room. I do thick it would've been a good idea to have hand soap or detergent ok in the kitchenette area
James the night clerk was amazing, helpful, courteous and very professional. We had a small issue with our room and the young lady on duty was very helpful and accommodating (unfortunately I didn't get her name). Lovely stay.
It was an amazing stay. The food was great and same as the room. Right next to the airport so it was convenient, over all it was the best hotel in Charlotte.
Decent Spring Hill Suites property by the airport. The staff was helpful.
Hotel was clean and the staff member was friendly. The snack/convenience bar had little to nothing stocked. This would have been fine, but I could not find any vending machines at this location. Ice machine on my floor was not working.. Very close to the airport.
I found it to be a great experience, staff very professional and wonderful. My room very clean, hotel entry way well organized and super clean. I would stay here again in a heartbeat. Your surounded by many area for lunch or dinner, also close to airport.
PS Bed so comfortable.
Enjoy, I did.
The rooms aren't great, but it's a hotel airport so don't expect the Ritz. I have to applaud the service though - Maddie (the front deck manager during the evening) was absolutely incredible when dealing with a loud, rude, belligerent guest who would not stop yelling at her when she was trying to explain the Marriott had oversold the hotel (which is totally out of her control) and comped them a night at a different hotel (which honestly this guy should be happy about because he wasn't missing much here) and weren't charging them for anything. Maddie handled the situation was so much grace and poise.
Staff was really great and friendly. Breakfast was awesome. The food was fresh daily. Anything you need he service desk provided. Loved this place minus the smell on the fifth floor. Trash needed to be taken out. Weekend staff was low when I arrived Sunday.
When I arrived at the airport, I called about the shuttle. I was informed the shuttle driver was out and I should take a taxi or uber to the hotel. They would either reduce my bill by $15 or give me 2500 points. Since I was using points for the room, I requested the points. When I returned home I checked for my points. After 5 days, I called the hotel and left a message on the manager's phone detailing what happened and asked her to return my call. It's now 2 days later and the points have not been added and my call has not been returned.
The manager called me today, apologized, and credited me with the points. Everything else about the hotel was excellent for an airport hotel.
Our room was very comfortable and clean. Nice continental breakfast setup. Friendly staff and great location. The ONLY drawback is that this hotel sits right off the highway so you may get a lot of traffic noise at night.
Every time I stay here it's a great experience everyone is so helpfu and the rooms are superb. Ms.Tasha, Tia , and James are great people they really make sure you're taken care of what can I say the staff is absolutely amazing.
Loved the size of the room and loved James and his hospitality in meeting my needs to ensure I had a great stay.
Clean, basic hotel perfect for a business trip. Decent work out equipment and breaksfast. Location is not with in walking distance of any food establishments but Uber available to get around. Staff friendly and helpful. Will stay again.
The staff is top notch. James and Olivia were able to get me the room I needed at 530pm with no notice. They also recommended a great restaurant and took care of last minute requests.
Tasha greeted me when I arrived and was efficient. Recommended nice restaurant to get chicken salad. Stay went smooth, 7 min to CLT airport. Quick breakfast of sausage biscuit and yogurt. Great stay.
Angela was AWESOME! Everything was great. She is cool and made sure we were good on our trip the entire time and it was a party of 30!! Wonderful person. Thank you Angela ❤️
I was booked into the Baymont by American Airlines, when a 12 hour delay caused me to miss a connection. Upon arrival at the Baymont after midnight, I thought the hotel looked and felt really sketchy—and was afraid for my personal safety. I quickly decided to try this Marriott next door instead. Tia and Lasha at the front desk were exceptionally helpful and nice. The hotel is lovely: quiet, clean and comfortable. It will be the first place I book if ever staying in this area again.
Angela is the best, if you want good service come to her spot !
Very nice, clean hotel. Of course the only bad thing was due to Covid 19 the pool and hot tub were closed. Friendly and efficient staff. If I stay in Charlotte again, this will be my first choice.
The people here were wonderful!! Especially James! I wish he could have hung out with us! The rooms smell so nice!
Great location near the airport. Food and groceries nearby. Room had some interesting stains on the couch but everything else looked clean.
Ruth the night auditor is maybe the nicest night clerk I’ve ever had!
Staffs are really nice, rooms were clean, they have hot breakfast, and we will definitely coming back.
Our overall stay in early June 2021 was good. It's not the best place to stay but it's not the worst. They have free continental breakfast. Rooms are spacious and include a microwave and small fridge. They do Not run a shuttle on the weekends so you'll have to take Uber Lyft or a taxi.
I had a great experience at this hotel. Tia, the woman at the front desk was so helpful and she made me feel very safe after I had a bad experience at a different hotel nearby. She went out of her way to make sure I had made it to my room safely, I really appreciate what she did and that extra level of customer service. Beautiful hotel with clean rooms and excellent staff. Will defiantly stay here again next time I am in Charlotte.
Great hotel and great people! Service was outstanding and you felt like you were he with family.
I think I loved it more because of how amazing the staff was; helpful and thoughtful during a trying time. Traveling during a pandemic can be stressful and they made a lasting impression. If I have to return to Charlotte this year that's where I plan to stay if I need a hotel. I tried to include pictures of my room, which was very comfortable!
Clean room and great Customer Service.
Good service like the park and fly option