Not up to Marriott standards!! Up to now I have never had a bad experience at a Marriott property. Appears they had either taken some other hotel chains property and executed and poor conversion or have not kept the property up. No available outlets close to the bed. My room issued had not been cleaned, the list goes on. Very disappointing. On a positive note, breakfast was good and front desk was friendly and on point.
I booked this hotel specifically for the free airport shuttle. I needed a room the night before my flight and the night my flight returned. As I check in I ask what how often the shuttle runs. The front desk associate told me I needed to reserve in advance but the shuttle was full from 6am-10am. I said my flight leaves at 9:45am and it is international. He checked and worked me in for the 6am shuttle. He said to just call when I return and they will send the shuttle. Get back from my trip and call, I'm told they wont have a shuttle driver until 11pm, but if I can find my own way to the hotel they will give me points. If I'm paying for a ride I would've stayed at a much nicer hotel. The staff was friendly, the rooms were old and lack updating that I see in most marriott hotels. So if you just need a place to sleep and you don't mind having to supply your own transportation to the airport you would be fine here. Otherwise stay somewhere else.
No clean towels and overcharged my stay.
The first room I was assigned there was soap and residue in the bathtub and the faucet was broken. The lady at the front desk was nice and moved me to another room. The second room was fine but had a massive stain on the couch.
In the morning the breakfast was decent but there was not enough space to sit and they kept running out of everything and nothing was replaced. The second night we stayed, housekeeping made our beds. When we woke up to take a shower we realized that there were no towels. I had hung my towel up to be environmental but there were no towels. I walked down to the front desk and the man told me that there were no clean towels, scoffed at me and walked away. HOW AM I SUPPOSE TO TAKE A SHOWER WITHOUT TOWELS?!? Again the breakfast was fine but kept running out of food with no place to sit and eat.
When I went to check out I gave the guy at the front desk the keys and I asked for my receipt. He said it had been e-mailed to me and walked away. When I got home I realized that they charged me the incorrect rate for my stay. They charged me almost $80 more for the clean room that I was moved to. Unacceptable. I am never staying at a SpringHill Suites ever again.
When I arrived at the airport, I called about the shuttle. I was informed the shuttle driver was out and I should take a taxi or uber to the hotel. They would either reduce my bill by $15 or give me 2500 points. Since I was using points for the room, I requested the points. When I returned home I checked for my points. After 5 days, I called the hotel and left a message on the manager's phone detailing what happened and asked her to return my call. It's now 2 days later and the points have not been added and my call has not been returned.
The manager called me today, apologized, and credited me with the points. Everything else about the hotel was excellent for an airport hotel.
Staff was really great and friendly. Breakfast was awesome. The food was fresh daily. Anything you need he service desk provided. Loved this place minus the smell on the fifth floor. Trash needed to be taken out. Weekend staff was low when I arrived Sunday.