Very nice hotel. I would have appreciated coffee in the lobby instead of a Starbucks.
Everything a Sheraton should be. Friendly staff, extremely clean and modern. Enjoyed my overnight stay.
The rooms are nice and the location is convenient! With that said, I had a less than enjoyable stay in September. I always travel through my company for work and we use the same provider each time with our company cc. 72 trips in the past 12 months without an issue. Last month I checked my personal cc and saw that the charges were applied to me. No big deal as I can call the hotel and sort it out. I called 3 separate times and was given 3 different answers and a promise to look into it and call back which never happened. So this week I had to travel back and so decided to book there again to ensure I spoke to someone face to face. The gm of the hotel half listened to me and then said that is not there job to inform me of the full charges . ( I should have been looking at the card reader ) when I gave them my cc for incidentals . I also was at fault for not getting the names of the 3 representatives that handled my inquiries. Then she said that if my stay was so unpleasant that I was more than welcome to cancel and book somewhere else. I felt as though if she was as assertive with her staff as she is with her guest then there would be less of poor communication and follow through. I'm thankful for the experience as it did teach me a valuable lesson on how some companies operate during these troubled times
First room had so much hair in the drain it was disgusting. Second room was just as bad. No kidding, all i wanted was a clean room. Third room was clean enough but went to the bathroom and NO TOILET PAPER ANYWHERE!
Very nice, however 5 stars was not given because rooms do not have microwaves! I assume this is because they want to encourage your business to purchase food at their hotel.
The front desk was very helpful and accommodated our request for extra linens and towels. I did not like that we were made to sign a waiver not to have a party if the rule was not enforced. I saw a large group of young adults come into the back door and they got on the elevator without masks. One of them clearly had marijuana in hand and smoked it in the building. I notified the front desk and I am not sure if or how it was handled. The party was on my floor and it was loud and the smell of smoke was annoying.
Let me start by saying the staff was very nice and helpful. The guy on duty when I checked in (8/23/20 after 8 pm) was super sweet and even gave me a laugh with our causal conversation. The hotel gave me a gift of free snacks and water. I got the Executive Suite (1 king size bed and 1 sofa bed). The suite was AMAZING! Everything was fresh and clean from top to bottom. The bed was very comfortable and soft and I slept like a angel. The room smelt refreshing and wasn't bright when you walk in. I love how when I turned the tv on, it greeted me personally and when I left it gave me a fare well. The TV had Netflix so I was able to login and watch movies. I couldn't hear any neighbors which was great for me and my guy. The shower was perfect! It was clean, got hot just how I like it and it had a massage shower head. They had plenty of rags, towels and even had bathrobes and slippers. Best hotel experience ever for me. I hope they keep up the great work and I will be visiting very soon.
It was the nicest place in Richmond l stayed at so far very clean new feeling
It looked nice but there were a lot of ants in the bed and on the nightstand beside me and in the bathroom on the towels
Not bad. Older property that had been renovated with a modern feel, and it is close to the airport. Clean and well maintained.
The staff can be a bit coarse and unrefined. Poor Bruce, one of the nice guys working the front desk on occasions, looked like he was either on medication or ready to quit.
The lounge was quite fantastic but the hotel does not seem to care when guests abuse their privileges with this nice feature - meaning one or two guests with status will take over the entire lounge with their large group of a few dozen folks most of whom weren't even guests of the hotel, hogging up everything and cleaning out the amenities. The rest of us paying guests did not get to use the lounge as a result.
Believe the hotel should be policing up these abusers and enforce their own policies.
These guys are awesome! I realized in getting to the airport that I had left my laptop in the room. I called and had my laptop in hand in less than 10 minutes! The room was well appointed and clean. Everything and more I would expect from a Sheraton.
Awesome! We stayed because we were looking for a place to park while on our trip. This newly renovated place is great! Friendly and helpful, although we didn't need any help because everything was perfect. Bruce at the desk was particularly nice.
Beautiful atmosphere. Brand new and contemporary rooms . But I didn't get my room cleaned for almost 48 hours even when I told the cleaning lady that I needed one. She promised to get her cleaning materials but she never came back.
I was just passing by.
New Remodeled Location !!! New “Starbucks” inside the market area opening on 12/20/2019. Hours are 5:30a-11a, Sunday-Saturday. Closest to the airport , express services, fresh travel vibe, with the most welcoming and friendly barista’s & staff. Great for first time and returning visitors of Richmond, VA .
PS: SPREAD THE GOOD NEWS
Stayed here right after the grand re opening. Whole hotel is remodeled now. Nice clean rooms, comfy bed, friendly staff, good food at the restaurant. Would come here again.
This place is going to be beautiful once done.
Great staff, very professional. They were able to book me in short notice and have a room ready early that same morning! Large rooms, large and very comfortable beds! I can't wait to see what this place looks like when they're done with all the construction!
Under construction but still a nice hotel. Clean. Coffee maker. Great bathroom.
They charged my credit card for food we didn't have at their restaurant. 3 days later and still waiting for the promised refund. The checkin guy Corey was rude and unhelpful. The pool was not heated and fyi breakfast was not complimentary unless you are a gold member. The beds are comfy but so is the Comfort Inns, pay less and stay elsewhere.
Hotel is under renovation there is no dining hall restaurant or bar available in addition there are no soda machines or ice machines available you have to go to the front desk and they will give you a cup of ice. The excuse was I'm sorry we're under renovation that's why we have no Coke machines or ice machines in my opinion that is no excuse for not having at least one Coke machine and one ice machine on the premises. The hotel clerk was very nice and very cooperative the room was clean and spacious. However one TV in the room did not work. That being said there are plenty of local restaurants within a 2-mile radius. I personally will not return to this hotel until after Renovations are complete sometime in November 2019
Had great customer service from representative named Shawn at front desk. I forgot my dental floss and they didn't have any at the front desk. Slightly disappointed I was about to walk away when Shawn called another hotel in the area. He great fully directed me to that hotel so that I could retrieve the dental floss that I required.