Quality Inn & Suites (CLT)

Since I arrived late Saturday night on 4/10/2021 the staff and people have been so kind, courteous and helpful. The hotel is clean, quiet and it's right next door to Cracker Barrel. I highly recommend this place.

Front desk staff was super helpful, got me a room by the elevator making moving my luggage very easy. They were also very helpful when I locked myself out!

The room was very clean, very comfortable bed and I was able to get a very good night's sleep. Plenty of towels for my shower the next morning, appreciated having a mini fridge. Would definitely stay here again

The rooms are nice I'm just having probably out the rooms one room I was in the heat didn't work now I'm in another room and out the blue my toilet starts running so my stay was pretty good I'm just about to go and do some complaining because I really don't appreciate having to move rooms twice because of their issues so yes the stay was nice

I don't understand how they charge you $100 deposit if your a choice rewards member but no one else does. They checked me into a room that already smelled like smoke and it had roaches. Not happy at all. Choice rewards need to be stricter with their standards especially with foreigners because they just don't care. I will never book a room here again.

This place was a lifesaver! After being completely screwed over by our airline, Quality Inn and Suites was a complete breath of fresh air! The beds were incredibly comfortable, UberEATS deliverslate, they have 24-hour free shuttle service to and from the airport, the drivers were so sweet and funny and totally knew how to lift your spirits and the staff was more than accommodating! Everybody that works there truly seems like they care about the people that come through and do everything they can to make your stay as pleasant as possible. I definitely recommend this cozy hotel to anyone who has had a hard day like us! Five stars for sure.

It's nice enough for the price but the location is definitely sketchy. Also, the "non-smoking" room absolutely reeked of cigarettes. I was hoping I'd grow nose blind to it but I didn't & now, many hours later, my clothes still smell like cigarettes.

This hotel has a great location. Clean room. The beds were a little small than I expected. The sealing are with several damages and dark colors in several parts. Their van to ride to CLT airport inside has a lot of noises, and a big crash outside, do not looks and sounds good. Anyway... I called their front desk (11/06/2020 at 9:55pm) asking about what time they'll be serving breakfast. The answers? Oh my, an angry woman told me there are no breakfast services because of the covid-19... so, I replied, well this should be a problem and she immediately talked over me with a angry voice telling me that it is not her problem. I told her, when I booked the hotel, your website says free breakfast serving. She with a bad behavior reply again that this is not true. I asked her to calm down, and questioned her why so angry for a simple question and her continued angry, so, I said, unfortunately I can't talk with you ma'am, have a good night. NOW... how someone can work at front desk with this behavior? Terrible! I'm totally disappointed with this situation... Respect, good manners are important! Offering something that is not true is totally bad! What a reputation... I guess, Quality is only a part of your brand name, not your service!

This hotel has a great location. Clean room. The beds were a little small than I expected. The sealing are with several damages and dark colors in several parts. Their van to ride to CLT airport inside has a lot of noises, and a big crash outside, do not looks and sounds good. Anyway... I called their front desk (11/06/2020 at 9:55pm) asking about what time they'll be serving breakfast. The answers? Oh my, an angry woman told me there are no breakfast services because of the covid-19... so, I replied, well this should be a problem and she immediately talked over me with a angry voice telling me that it is not her problem. I told her, when I booked the hotel, your website says free breakfast serving. She with a bad behavior reply again that this is not true. I asked her to calm down, and questioned her why so angry for a simple question and her continued angry, so, I said, unfortunately I can't talk with you ma'am, have a good night. NOW... how someone can work at front desk with this behavior? Terrible! I'm totally disappointed with this situation... Respect, good manners are important! Offering something that is not true is totally bad! What a reputation... I guess, Quality is only a part of your brand name, not your service!