Our plane was delayed and we weren’t able to get into Charlotte airport until 2:30 am the day after we were supposed to arrive. I called the number and asked if shuttle was still available to their hotel. Manager said “Yes!” How grateful we were that they accepted our reservation a day late and they even picked us up via shuttle at 2:30 am!!! I would definitely stay again!!! Thank you .
Mary-Ann McGriff
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Older style hotel, basic, but clean, and the people who worked there were very nice and helpful. A bit noisy since my room faced the freeway. Way better than I expected for the price.
Ashley Szyszkowski
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This was the perfect price and location for our one night stay after going to a show at the PNC Music Stadium. The rooms were clean with a fridge and microwave. There’s a free breakfast too. The only thing I’d change is the pool hours. Pool opens at 10:30 am and closes at 8:30pm. It would have been nice to have a swim before checking out at 11am. Otherwise, it was a wonderful stay.
Laurie Fambro
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Very clean and felt safe there. It was close to where we needed to be for a family funeral and family gathering.
The night manager was very accommodating as my reservation was not made as I had trusted the call centre to handle. They had a room available! He too a picture of my information I had with the call center to discuss with his boss. Breakfast was good and serving area clean. Over all a good place to stay.
Jose Cano
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Excellent stay at this Quality Inn. My wife and I had a long layover and decided to stay at this hotel for the night. They offered a free shuttle from the airport to the hotel, and back! Good customer service. Didn’t get a chance to try the free breakfast because we left too early in the morning. Room was nice and had everything you need for a quick stay. We even used the fitness center which enhanced our stayed since we weren’t planning on using this amenity at first. The only suggestion I would make is to improve the mattress of room 205. Other than that, this place was perfect for the price, very affordable in comparison to other options. Thanks!
Jon Winder
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I'm adjusting my review. I was frustrated they had a 50 dollar hold on my credit card, since the room was paid for up front by my employer. But now I understand the protocol. Other than the somewhat offensive things the front desk employee said in regards to the hold, the guy who was working there the next day was very nice and professional. I made a call a couple days ago to check on the status of the hold, in terms of whether or not they could check the system to see if my room was left in good enough condition to receive the hold back. The person I talked to on the phone was very rude and kept repeating the same thing over and over again rather than simply answering my question if whether or not the status of the hold was deemed as approved for the refund, I didn't mind it being a week or longer to get it back. I just wanted to know if In their system it stated the status of the hold was approved for refund. I got the refund back, in which I really appreciate. There is a very large language barrier in terms of communication. Its very hard to understand what is being said due to the accent. Other than that the room was very good for the price. Hopefully someone who questions about their refund being returned can read this to provide some relief that they kept their word.
Leanne S
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I stayed here for about 5 hours during an over night layover. Great experience! check in was prompt despite the line of ppl that came from the same flight. There are small snacks for purchase. At check in, I booked my super early morning airport shuttle for check out. The room was clean, bed was comfortable, and provided all I needed! the shuttle was a wonderful service! I called upon arriving to pick up area at airport, and waited maybe 20 minutes for shuttle. I left before breakfast, but there was a convenient coffee maker in the room. Shuttle was prompt.
Would def recommend!
Melissa Burns-Johnson
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My husband and I had been traveling all day and got to the hotel just after midnight. I’ll be honest, based on the price point, I had super low expectations. However, I was blown away - in a good way! To start with, when we entered the room, a soft light was already on and the heater had been turned set to 72. Our room was super spacious with a great sized bathroom and lots of lights. The floor was faux hardwood - so no icky/germy carpet anywhere! The hot water for showers was pleasingly hot with great water pressure. And the bed was the most comfortable I’ve slept on in months!!! It was super fluffy and had plenty of warmth. Everything was clean.
Heidi Coretz
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For the price, this is a good find. The airport transportation came quickly. You do need to call them, but I was told that in advance. The property appears older, but everything was very tidy and clean. The bed was comfy too. They staff is very efficient. The breakfast is fine. Hard boiled eggs, yogurts, apples, bread, sweet rolls, oatmeal packets, and waffles, teas and coffees. Rooms have refrigerators, microwaves and coffee/tea maker with all the supplies. Adjacent to a Cracker Barrel. It is a good value and convenient place to stay.
Barry Simmons Sr
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Great location to airport, trip parking available, good rates and clean well-kept rooms. Staff very friendly and helpful as well as housekeeping staff. Departed in a hurry to get back home and forgot to get sport coat, pants and shirt left in closet. Housekeeping turned the clothes in to front desk and they did a fabulous job of getting them back to me via fedex...kudos to a great facility and staff. I strongly recommend! I'll stay there again when I need to fly out of Charlotte.
Andrew Hatcher
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This place surprised me. Room was nice, a bit on the older side. AC worked. Ice machine was working great. Only issue is the comforter on one of the beds had a burn mark from maybe a cigarette or something.
If im in the area again ill definitely come back. Front desk staff were super friendly
Jackie Claire Leslie
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From the time my friend and I checked in we were treated with such hospitality. The staff put us in a room convenient to the lobby seeing we were two senior gals traveling alone. I needed a shuttle ride to the airport at 0400 in the morning, the shuttle driver offered coffee while I waited 5 minutes until it was time. I was very tired an left my cell phone on the seat. My friend was still in the room. My shuttle driver was very thoughtful and brought my phone to her. I am very greatful for the excellent service, and kindness from this hotel staff.
Cheri Penny
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With the exception of the ac everything was great.
We arrived at this convenient location without a reservation and registered for 2 days stay. The men at the desk were friendly and professional.
We were pleasantly surprised to find our room nicely decorated, not too busy and far from drab. The bedding was clean and crisp.
The tub and toilet were isolated from the rest of the bathroom and very clean.
It was quiet and peaceful.
We required an additional night of lodging which did not cause a problem and did not require a room change.
The room was not new however there wasn't anything that would cause us to think it was unsanitary or unsafe. We were in the area for business, not a spa getaway.
There were multiple places to eat that were within walking distance of the hotel.
I would stay here again.
Felice Willis
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This place is THE SPOT to book if you’re flying in/out of Charlotte. Airport is literally about 6 min away and free shuttle! Includes a decent breakfast. Great price.
The room was clean. Lots of pillows. Good AC. Decent bed.
I wish the shower/toilet room was a bit bigger… kinda claustrophobic in there!!!
But overall, this was a good deal!
We’d recommend this hotel.
Jewel Brock
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This place was a lifesaver! After being completely screwed over by our airline, Quality Inn and Suites was a complete breath of fresh air! The beds were incredibly comfortable, UberEATS deliverslate, they have 24-hour free shuttle service to and from the airport, the drivers were so sweet and funny and totally knew how to lift your spirits and the staff was more than accommodating! Everybody that works there truly seems like they care about the people that come through and do everything they can to make your stay as pleasant as possible. I definitely recommend this cozy hotel to anyone who has had a hard day like us! Five stars for sure.
Trint Jones
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The room is pretty good for the price. I'm on crutches so they put me on the ground floor so I'm thankful for that! What I'm not thankful for is paying for the room in advance, in full, and then showing up to check in and having a $50 hold put on my credit card without being told! The room is paid in full and you have my information so why the need to put a hold on people's money! That's $50 less I now have for my vacation since I was told I'll see it back in 3-4 business days after I check out!
Paul Dominic Martin
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I’ve stayed here quite consistently and I would say the staff is very friendly, and the van times are easy to schedule. They are quick to address issues in the rooms and make changes to best accommodate their customers.
Holly Mungal
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Desk clerk was amazing. Took care of our needs after being stranded with no luggage after our cancelled flight. Restaurant conveniently located 100’ across the the parking lot and efficient shuttle bus to the airport. Room was clean and spacious. Even though we only spent one night, we left before the included breakfast was served but coffee was available 24hrs. Will definitely recommend this hotel.
I
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From the outside it may not look as appealing, but once you step into the premises it all changes. The place is well maintained and my room seemed to have been recently upgraded. Room was very clean, bed was super comfortable, linen was clean and fresh and overall I had a great stay.
If you need a stay and shuttle nearby Charlotte Airport, it is arguably the best value option you can get around. Also you get continental breakfast which was good and I'd dare to say above average for hotels of similar range.
Also, kudos to the Head Manager who went above and beyond to fetch a piece of correspondence I was sent that had been mistakenly misplaced. Great customer service is always highly appreciated!
The current average ranking of 3.7 stars does not reflect the current reality of the hotel. I'll definitely be back.
Matthew Towery
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Honestly, is not bad for what you're paying for. Keep in mind it is less than 10 minutes from the airport. The check-in clerk was very kind. Shuttle service was very good going out. Haven't returned yet but hopefully no issues will arise. The other people staying are kind as well.
Tracy Nowlin
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Bathroom was kinda small but had enough room for hygiene and makeup. Beds were comfy but that is personal preference. Had some stains on the comforter but is expected since it was white. The mini fridge did a great job. Only issue was the breakfast had only waffles but luckily there was a Cracker Barrel across the hotel. There was lots of noise one night because of people but of course that can happen.
Harriette Landon
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I booked 3 rooms for my family group of 5 for our weekend trip to Carowinds. The hotel is clean, quiet and reasonably priced. The desk clerk welcomed us with a smile and was very courteous and professional. I recommend this hotel when visiting Queen City.
Bennie Miller
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The location is perfect like 15-20 minutes from a lot of food or cheap gas and concert hall. The room was just ok for the price, only thing the bathroom could've be bigger and the mattress was uncomfortable. The staff was nice but the cleaning crew came too early everyday like 8-9 waking me up when we've been on vacation trying to enjoy our night and it wasn't check out time. TVs are small and need updating.
P Hillman
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The room was spacious and clean. The bed was comfortable as were the pillows.
Walk next door to Crackle Barrell for a good meal.
I requested a shuttle back to the airport at 4am. The driver was right on time and dropped us off 10 minutes later.
What could be improved: people behind the hotel smoking pot. It was hard to sleep with all the noise from the nearby interstate.
Shuttle from the airport took 22 minutes to show after I called.
Charlie Welch
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Once again, I pleasantly leave a 5 star review. I stay here due to my work, and I always feel at "home!"
Friendly and welcoming front desk staff and most importantly ... to me ... an one-time hotel shuttle to the airport. All of the van drivers are courteous and professional.
Everyone at this hotel makes me feel as if I am part of their family. That is a huge bonus when you work out of town.
John M
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Flight got canceled and a bunch of us needed a room last minute. Shawn that works front desk at night was a dream. He was professional and had so much patience. He was the only one working that night and he handled a crowd of tired, hungry humans with so much grace. The room was clean and comfortable. They also have a shuttle from the airport and back which is such a convenience. Will stay again if I find myself in Charlotte.
Harris
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Amazing location if you’re visiting Charlotte. Near the airport and right off the highway. Seems like they’ve recently renovated the rooms. Customer service was amazing. I’m surprised at how nice the rooms were for the price.
I didn’t have any issues the other reviews mentioned.
Brittany Reed
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The hotels looks like it was recently painted, but it looked better than expected. It was in a good location, we felt safe, we were allowed to check in early, the beds were comfortable, and the room and bathroom was spacious and clean. The only complaints I have is the room keys required to access the pool didn't work, the bedding needs replaced due to a few stains and they felt dirty, and the breakfast could use improvement. Overall, it was a good stay, a great price, and we would stay again.
Arty Hoff
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Exactly as expected in an airport hotel in a major city. Soft beds if that's your thing. Room was clean. Plumbing was older. The area a bit busy and a little noisy. Great location for flights and plenty of restaurants nearby. The pool was small and kind of full so I didn't go for a swim, but its there. Front desk was friendly enough and housekeeping was as well. I would look to book here again due to close proximity of the airport.
LOVE FIRST
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I stay her often cause I travel to Charlotte a lot. The staff here is amazingly kind to me. Everyone is very nice. Rooms are clean beds are comfortable. Pool is clean. Never had to wait long on the hotel airport shuttle van. Thank you! Darla
Li
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Front desk staff was super helpful, got me a room by the elevator making moving my luggage very easy. They were also very helpful when I locked myself out!
The room was very clean, very comfortable bed and I was able to get a very good night's sleep. Plenty of towels for my shower the next morning, appreciated having a mini fridge. Would definitely stay here again
Jesusgirl 4life
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Since I arrived late Saturday night on 4/10/2021 the staff and people have been so kind, courteous and helpful. The hotel is clean, quiet and it's right next door to Cracker Barrel. I highly recommend this place.
Brittney Lightner
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Staff went above and beyond to accommodate me in my travels during an unfortunate delayed flight. Shuttle to and from airport system is flawless and the staff even offered to drive me to the store near by. Room was clean and efficient for my needs. Cold air, tv worked, hot water, and continental breakfast was very appreciated with a good spread of options. Great location and super close to the airport. Would stay again.
julie burke
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Room was clean a comfortable. We had to leave at 5 for the airport. No breakfast until 6. Some muffins and coffee would have been nice.
Mary Allen
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Nice rooms and the beds best sleep I've had in a long time. Amenities are great close to restaurants also. And would like to give a special thank you to maid staff and front desk.
Lauren Denise
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The rooms were sold out on third party websites and I was a stay over, and I forgot to rebook for the next day. I went down stairs and they accommodated me through the hotel and extended my stay. When they didn’t have too! So thank y’all for that kindness! And the rooms are remodeled with good Wi-Fi.
Pamela Smitson
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The room was clean and spacious! Have not entitled any bugs, A/C work, outlets worked. TV was a little spotty now and again on the reception, beds are comfy, got a king with four pillows. We travel throughout the US, transporting boats and stay in many hotels, which we are diamond members with Quality Inn.
We have stayed here many moons ago and this was a treat compared to the last two nights in different hotels!!!!!!!
BUT, we got a smoking room on the third floor and yes, we would definitely stay here again!!!
Very nice hotel 😊
Ebony Mixson
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I love staying here. The staff is so friendly. The breakfast is good but if you can add some meat like bacon or sausage it would be better. Every time I come to Charlotte, I always stay there the location is great it's not too far from the airport and the free shuttle service is excellent. They will pick you up and take you back when its time to go to the airport. Thank you so much and see you next time I'm in Charlotte. ❤️❤️❤️❤️❤️
Richard Geer
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Everything went well with our stay at the Quality Inn and Suites. The room was clean and the decor was modern looking. The bed was comfortable and there was a nice size TV. The one thing I felt a little concerned about was the front door. It locked fine, but it was not a tight fit and their was about a quarter inch gap where light was coming in. The building is a little older. I could see it was freshly painted inside, however. The bathroom was nice looking at the sink area. The bathtub was a plastic standard tub and the water pressure was very weak. The staff was friendly and helpful. Overall, it was a nice experience!
Noreen Atkatz
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Great ;very accommodating . Close to restaurants, Charlotte airport and terrific shuttle service. Very nice staff.
Sue Green
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The shuttle to and from the airport was quick and convenient. The room was quiet, clean, and the bed and pillows were comfortable. Breakfast was adequate. There was no pepper for the eggs, only salt. (We were there 1 week ago and there was only 1 packet of pepper at that time.) When we asked about it at this visit, the attendant told us they had no pepper. The hairdryer in my room didn't work, but the front desk provided another one quickly. There is a Cracker Barrel right next door. I would stay here again. It is a very good value for the price I paid
Laura-David Crisp
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Rooms are clean and good. They do need updating but for the price can’t complain. Breakfast is simple but sufficient.
Shuttle service is sooo convenient to airport and the driver schedule is flexible. Front desk service professional and prompt. Overall good value in my book
Y K
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Room 121 was great. Clean and large with no clutter. A second luggage rack would be handy. The bed was comfy. The shuttle from the airport was quick and cheerful. Excellent value for $.
John Cortright
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Outstanding value, you can’t beat price/ convenience. It is basic, but you get more for the $ here. Place is clean and staff was friendly enough. Breakfast was adequate and the shuttle picked us up from airport, nothing to complain about really. Next time we are in Charlotte we will likely come here again. Location is good for bus going uptown.
Ashley McCuen
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We stayed just one night on a road trip. The hotel seems a little rundown but it was a pleasant experience. Clean rooms, comfy beds, and breakfast in the morning. They had the basics and on the day we were there the hot food was biscuits and gravy. Would stay again.
Mary Lovrien
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Front desk staff, very professional, very courteous (Marva)… the shuttle service is great… they put a lot of money in this hotel updating the rooms. I’ve had a few hiccups rooms however, if they know about it, they’ll fix it… great customer service.
Timothy Salizzoni
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This seemed like the best cheap option for hotels in the area. It fully met my expectations and I would not hesitate to stay here again. The rooms were newly remodeled, clean, and the area was quiet.
Erin Cline
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Check in was super easy and fast. We got to the room, and it was clean and stocked with the essential hotel coffee and toiletries. The bed was comfortable. The mini fridge was bigger than the typical.
The shower room, however, was small but manageable considering it's just a place to sleep and relax.
And for a good meal, Cracker Barrel is just a 1 minute walk.
Thank you for the great stay!
Cecile Braun-Jones
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Perfect for a one night stay close to the airport. Can't beat the price, free shuttle. Clean room, nothing fancy.
Not much around to eat but options about 10min away by cab
Wayne Pleasants
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The a/c was great, the continental breakfast was also good; waffle maker too. Need stronger coffee for us black coffee purists. The huge plastic shield in front of the lobby clerk made it very hard to hear, and with his accent, this old southern boy found it hard to hear and understand. However, the female clerk made it a little easier the next morning. Hotel is old, rooms are old, but clean enough for my wife, so I’m good with that. Plane noise could be a problem for day sleepers but we got 7 hrs of sleep at night. Best part of the stay was the convenient shuttle and Wayne, our driver. What a gentleman!! He provided a step stool for my wife, who is slightly handicapped, and he was a delight to talk to during our short ride to the airport. All in all, we’d stay here again. Total price, with all taxes was $98 for two beds. Thanks Wayne!!
AshleyK (HeyItsAshleyK)
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Hotel room was actually really nice & a good value for the price. Room was really clean & beds were comfortable. Also is a Very Convenient Location that was very close to the Charlotte airport and many food areas. Gentleman that checked us in at the front desk was very friendly & helpful. I recommend this hotel especially for short stays.
magali morales
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I had a great experience at the Quality Inn & Suites Airport. The space was clean, the prices were very reasonable, and there was plenty of parking. The front desk staff was helpful and understanding, which made the stay even more enjoyable. Overall, a comfortable and convenient place to stay.
Tameka Jones
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My family and I traveled from upstate NY and had the opportunity to stay at this hotel. First let me say in the customer service aspect, from housekeeping, to front desk receptionist, to the breakfast attendees, to management was always nothing less than 5 stars!!! The staff always went above and beyond for my family and I, breakfast is served everyday promptly, it’s always someone around for questions or if you need anything. Housekeeping comes around everyday to make sure you don’t need anything or services!!! I have a son with a tramautic brain injury, he’s able to be alone but requires supervision most of the time, he had a incident and management was very respectful and understanding when I explained the situation. I will definitely recommend to all my family and friends. Thank you very much Quality Inn Airport Charlotte for accommodating my family and I!!!
Scott Boerke
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Rooms were clean with coffee maker and tea bags. Breakfast offered sweet rolls, bagels. Cream cheese, PB and jelly packets, several kinds yogurt, cold cereals, waffle maker, juice machine, coffees, milk, etc. The airport shuttle went flawlessly both from and to the airport.
Sidney Barnes
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The staff was lovely and got me in early! I felt comfortable and happy and was grateful for the extra security measures in the room (dead bolt and U-bolt). The pool was "closed" for maintenance that clearly was not being done and I saw people swimming in there anyways so I was confused by that. The pool area was very pretty, though! SO I read in there for a while and was very comfortable.
My room's floors were super dirty which is really my only complaint. I walked around outside barefoot and my feet were still clean - but there was some sort of coating on the floor that turned my feet black. So I used a rag to kind of wipe everything up.
Great stay especially for a last-minute booking.
J Silva
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I’ve been staying at this hotel when I’m in town for 4 years now. The staff is absolutely wonderful. The front desk agents Maya and Christin will always great you with a smile. Jose the shuttle driver is always on time and willing to lend a hand with your luggage. General manager Shaun and his team know hospitality and know it well. The hotels itself is on the older side but it’s is always clean and comfortable. Couldn’t recommend it enough.
SASQUATCH
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Super nice and clean. The font desk lady's are really sweet as well as the shuddle driver. Theu offer a free ride to Charlotte airport
Inti CFC
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Really liked my stay here. Shuttle service from the airport is top notch. Cleans rooms with air conditioning. Location close to airport and downtown. The only Con i could think of is that there breakfast could be better. Usually hotels serve eggs and hash brown etc. but, theirs is very basic.
Paul Hong
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I stayed at the airport all night to board a plane that was repeatedly delayed and finally got canceled. I booked the hotel in the morning knowing that the check-in time was 3 in the afternoon. The receptionist was very friendly and allowed me to check in as soon as 9 in the morning when a room became available. Thank you so much since I needed to rest so badly as I had stayed up all night! The hotel rate is relatively inexpensive, but it is clean and recently remodeled. There are a few nice restaurants nearby within walking distance. All in all, from location to facility to service, the hotel is a great value.
Midnight Hoaty
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This was entirely adequate for my stay. I used the park and fly option, and spent the night at the end of my trip. The shuttle was timely and the driver was courteous and helpful. The included breakfast was fine, but didn't have the same offerings as more expensive chains do.
thedon dawson
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For the $ no complaints here. It was clean, no noise complaints and we were on the 1st floor. Convenient location. Felt safe.
Shout out to front desk clerk Maya! Super friendly and helpful!
If I could find a complaint it would be the pillows are half the size of normal ones but still fluffy.
bpk enterprises (pfnman)
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Rooms tired but clean, mattress too soft for our liking, cracker barrel next door was clean and food was above par for the chain. Shuttle service to the airport on time and pleasant. Continental breakfast offered but no hot items or fruit, yogurt options as yet. Staff is masked and super pleasant and personable. Stay and fly option very reasonable.
Darlene Stephenson
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I enjoy my stay every time I’m in town…. Had one issue but it was taken care of right then… beds are comfortable rooms are remodeled looks nice in the inside… staff are very friendly
Renee Darling
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On our way home our flight was canceled. We were stranded due to the weather and had to stay overnight in NC. We found the hotel and had a shuttle pick us up. The front desk gentleman was friendly, professional and explained everything in detail to include how to schedule the shuttle back to the airport. Due to the canceled flight, a lot of folks showed up. This didn’t rattle him and treated everyone as though they were the only ones there. The room was clean and comfortable.
Bobbi Doyle
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I needed a room last minute and only for the night as my flight was canceled at Charlotte Airport. Quality in was priced just right for what I needed. I was expecting an outdated, low quality room based on the low cost I paid. Nope! The room was newly updated, clean, easily accessible, and check in was a breeze even with a busy lobby! I'd definitely stay here again!
Patrick V
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The comfort of the bed was great. The room looked nice and clean. The cleaning service was ok. It didn't appear to be a full clean though. It was more like a quick making of the bed and replacing bath towels. The location of the property seems to be in a not so great area for someone unfamiliar with the area. Police were using their bullhorn during a traffic stop that seemed to be outside the hotel our first night. The second night had people running up and down the stairs and being loud throughout the night.
Over all though it was a decent stay. Especially the comfort of the bed and the appearance of the room. It would be nice if they had more than one USB charging port in the room though.
Angela Thompson
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Bed is very comfortable, room clean. The cleaner they use left an odd smell. BIG bug in the room, but sure if it was a beetle or a roach...
Barbara Meints
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Due to a flight cancellation/ rebooking we called for the free shuttle and stayed the night. The man at the front desk was very nice when we checked in as was the man at the front desk in the morning. I give a huge shout out to Marvin, awesome man. Thanks for everything you did and always keep that pleasant attitude. Kept the breakfast items stocked and fixed the handle on our door too. Beds were comfy, shower was good water pressure and room was clean. Shuttle service was great and fast as well. Pool looks nice but didn't get to use it since we didn't have our luggage. There's a Cracker Barrel right next door and a convenience store next to that. Thanks for a pleasant stay after a very hectic day at the airports.
Rudy Calderon
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This is a nice small place. The room was nice, clean, and small. The biggest issue was the breakfast and the layout of the breakfast items. Breakfast was very limited, very continental. But, there is a Cracker Barrel next door.
Jamahl Smith
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Friendly staff! Room was clean and it was a 🚬room #336 They we’re fixing the 🏊🏾♂️ Pool but will stay again to relax and enjoy the pool. Hotel was quiet and front desk accommodated me with all my needs! ☀️✈️ 👍🏾
nylo05
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This Quality Inn is alright if you get the discounted price. had to stay here overnight for a canceled flight, the room was okay for what it cost. Dont like the hardwood floors in the rooms, room was a good size. and the property was quiet through the night (or maybe im a hard sleeper). Bed and covers we're clean and bug free. A lack of food available after late hours, thankfully the waffle house across the street is always open. airport shuttle is great. I can't bring myself to give five stars due to attempt at weekend over pricing and lack of breakfast options (elevator 50/50 works) . If you need a recharge or a night flight layover then this place is good to stay.
Patrick Frazier
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I had a wonderful stay here at this hotel. Excellent Customer Service and Extremely safe location. 5 Stars 10 out of 10 I’d definitely comeback and stay at this location any day. An my bed and pillows were very soft. Highly recommended if you want a nice quiet and peaceful place to stay.
Tameka Jones
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My family and I traveled from upstate NY and had the opportunity to stay at this hotel. First let me say in the customer service aspect, from housekeeping, to front desk receptionist, to the breakfast attendees, to management was always nothing less than 5 stars!!! The staff always went above and beyond for my family and I, breakfast is served everyday promptly, it’s always someone around for questions or if you need anything. Housekeeping comes around everyday to make sure you don’t need anything or services!!! I have a son with a tramautic brain injury, he’s able to be alone but requires supervision most of the time, he had a incident and management was very respectful and understanding when I explained the situation. I will definitely recommend to all my family and friends. Thank you very much Quality Inn Airport Charlotte for accommodating my family and I!!!
UPDATE…..
My family and I stayed with the Quality Inn for a second time and once again we are impressed! Great customer service as always, helpful and friendly staff. Thanks again!
Ryan Wolland
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Nice location very close to the airport. Free shuttle service was easy to schedule and prompt to pick up at airport. Room was clean and nice and cool when we arrived on a hot night. They are not providing breakfast, which is the main reason that I only give it 4 stars, but they do have some options for purchase at the front desk and a cracker barrel next door if you have time for that.
Vincent Slusser
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AC/Heat works well (slight noise but I could still sleep through it when it kicked in), slight paint drops on the floor here and there, the laminate floor was not completely tacked/glued down. Remodeling was a little more than acceptable. The king size bed was really nice and comfortable with a white down comforter. Worked well with my last minute flight change to California.
Andres Glass
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Rooms: Rooms were very cozy and clean, the pillows were very comfortable. The floor is wood, which means I didn't have to worry about a dirty carpet, but also was cold due to cold weather. The shower tub blasted hot water immediately, so there was no wait for warm water. However, if you want to take a soak, you'll have to clog the drain with a towel or plug to prevent it from draining. Room had all the commodities, TV, coffee machine, complimentary internet, hair dryer and mirrors.
Service: Everyone was phenomenal, excellent customer service. Needed help in getting family that were arriving from the airport, they have a shuttle that goes back and forth for airport pickups to their hotel.
Location: There is a cracker barrel directly across from the hotel, which I ate at twice. There are other options, such as a decent gas station across, a buffet across the interception and I believe there were even more things. Didn't have much time to do that much exploring, but there were apparently enough interesting things in the immediate vicinity.
Michael Ryan
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Newly renovated nice place. Been staying here for years. Shuttle service is a major plus.
Armando Saliba
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It was easy to make a reservation. The staff was friendly and their was free transportation from the airport. The driver was friendly. The room was basic but fine for an overnight stay due to a missed flight. The continental breakfast was basic and mediocre, but I was more focused on making my flight so it was sufficient.
sunny fairweather
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Clean Property. Will not rent rooms to anyone from 28208 even if they moved & haven't changed their address yet. Charges $150 cash deposit if paying cash. Amenities offered are available as advertised. Rooms clean, well stocked, with complimentary coffee & maker single cup size. Staff welcoming & pool clean & sparkling. Quality is as Quality Does.
Jeff Geenen
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Clean, simple, convenient. Don’t judge this book by the ones around it. For the money, it’s a great value. The hotel staff is friendly and helpful. Breakfast is simple but it’s free and does the job. Definitely would recommend for a night or 2.
Kathryn Farrell
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The room was very clean and spacious. No signs of any "unwanted critters." The shuttle driver to and from the airport was so nice and friendly, and on time! The hotel staff was lovely and accommodating, from the front desk to the maintenance workers. I will be choosing this hotel again next time I'm in the Charlotte area.
Marsha Rodney
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Clean and comfortable bed, and most of all the front desk young lady was so very nice, kind, and very professional. She made it easy for my stay with her beautiful infectious smile! Kudos
tyler myers
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The front desk associate was beyond great. He was very respectful and quickly got us what we needed. The room was nicer than we expected. The only issue we had was that the shower was clogged in room 329. Would stay again if in the area.
Maci Pomranke
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My flight got delayed so I was stuck in Charlotte overnight, thus I ended up here. I had to wait about 45 minutes for the shuttle to pick me up but the shuttle overall was easy and nice to take me back to the airport in the morning; I was a 29 year old woman by myself. I went to the gas station next door which seemed a bit sketchy (i also was there around midnight) and I kinda wish I had a room on the second floor to feel safer but overall felt ok; rooms are nothing fancy but were pretty clean and bed was comfortable for my short night rest! Overall it was a good balance of affordable/cheap and decent place to stay without major issues/concerns! Front desk guy was nice too.
Malesa Balzer
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I had a very pleasant stay! The hotel was clean and organized. Our room was clean, spacious for a double bed room. Beds were comfortable. The continental breakfast was very good. Had an assortment of pastries, cereal and waffle maker. I stayed here twice within the same week. Convince to the airport is awesome! Only 6 minutes away and offers a free shuttle. Staff was very nice and helpful.
Vickie Odom
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Stayed here several times. Always friendly staff n excellent location to airport. I had dead battery today n staff helped me jump off car n made sure it was ok for me to drive home which was 2 hours away. Enjoyed the breakfast this morning too. Rooms are always clean n comfortable beds. Will continue to use this hotel in future!!
rose whitaker
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I arrived in the dark and left in the dark so I didn’t get a chance to walk about but I will say I enjoyed my renovated room. It was clean the bed was great. I could hear some neighbors but it didn’t last long. The check in guy was efficient. Love a hotel that has airport shuttle service. I would stay there again
Clyde P Riddlesbrood
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Had a good visit here. They were very nice to work with. I had a longer trailer and they accommodated me by finding a good spot for me to park. Had a nice breakfast too that i did not expect. All around good value for the price!
Laura McCollam
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Bed was nice and comfortable. Everything was clean, with an exception to the floor. It desperately needed to be mopped because clearly something had been spilled by the beds. Staff at check-in was nice.
Debi Vaught-Thelin
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Solid 3-star hotel. I gave it one more due to the staff. Super-helpful, even with my phone acting up, my being lost, everything I had a problem with, they were extremely kind and helpful. Thanks, y'all. It was truly pleasant and you will see me again!
Filmon Berhe
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This hotel looks old from outside. It needs some improvement. But once inside, it's so clean and comfortable. Good customer service.
Stefani-Nicole Castro
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I say here everytime I'm in Charlotte! Located very close to the airport as well as a few food locations in walking distance. The hotel shuttle is a lifesaver. The staff is the best in the business! I always have clean room with a comfortable bed. Tell them I sent you!
Mary Eagle
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Excellent, in all ways served my needs and felt comfortable. My room was clean, quiet, and well appointed. Basic, which was what I needed, not bells nor whistles. A boon to park my car safely, wonderful to be shuttled to and picked up from airport. Friendly staff, decent continental breakfast before my 3 hr drive home. This Quality Inn will now be my go-to when using Charlotte's airport!
Robert Roach
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Very nice hotel. The receptionist is always very nice and friendly. The rooms are very clean and look amazing. The also offer a courtesy shuttle to CLT airport. The area is very sketchy, especially the gas station right by the hotel. But other than that it is very quite and peaceful at the hotel despite its location. I have stayed here several nights and would absolutely stay here again!!
Tragic Youngblood
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I do road construction so I travel a great deal of my life. While I have been in Charlotte NC for over a year and 3 months staying at the quality inn off billy graham on queen city Dr Charlotte NC. This is a great place to stay the staff has made me and my crew feel like we all was family and the housekeeping staff was amazing even though the pandemic
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