They were amazing! I walked out of baggage claim and the bus arrived. It was raining in Austin on the day of my arrival. I had ordered a full car wash. They called and talked to me about it and that it just wasn't possible. When I arrived the car was washed and vacuumed. It was awesome!
Love it great staff and very convenient. Makes it easier to keep track of your receipts for business purposes. Just sign up for there online account. You will be able to scan the barcode from your phone browser to let you in. Whenever your ready to exit just scan that same barcode out and they will bill the credit card on file.
The only con is they don’t have an official app yet.
Angela and her team are incredible! Great service, above and beyond. I did self park and my EV almost died by the time I got back. They were super helpful to get me set up on a charger and on my way! Will definitely be back (and doing Valet!) next time. Thank you!
This was the second time we used them and they did an outstanding job, in a rush we left our car keys in one of their shuttles and didn't realize it until we arrived at our destination miles away, once I let them know they got back to me right away and had them waiting for us upon our return!! Orlando did a really great job of having everything organized and kudos to our drop off driver for turning them in right away.
This is the way to go for parking. Quick, easy and covered.
Update: take a picture of your parking ticket and parking spot number card. You can show this to the shuttle driver and when you're leaving if you lose the actual copies. This happened to us twice now.
Extremely convenient airport parking for a good price. The shuttle to the terminal was fast and the driver was very courteous and helpful. Make sure you hold onto your card with your parking spot! I misplaced mine, but the shuttle driver managed to find our car for us on our return. I'll definitely be using Park and Zoom as my default airport parking option going forward.
The service is good and fast , my driver Michael Guzman helped me with my bags , also he had a great smile and positive attitude. Keep the good service guys !!!
Everyone was so nice and helpful. The driver was very chill and nice. The gate guy was so helpful. My son got car sick and ruined our tag to pay and they helped me despite not having it. They also give military discounts with ID. The price is great too. We never park anywhere else.
CJ is the man. Shares a ton of good info and makes sure we get signed up for rewards and lets everyone know about the amenities.
Used Park&Zoom pretty religiously for a year or so and always get picked up quickly and everything goes very smooth with a reservation the day before.
i value the customer service from the shuttle drivers as well as the facility personnel. The shuttle is quick and worry free. I've departed and arrived at "unconventional times" and had no issues.
Park and zoom is such a synch to use. I recommend downloading the app. It’s very easy to use and if you have any issues when you get to the lot, there are always attendants there to help you figure it out.
This happened to me on my most recent visit. We arrived to pick up our vehicle at about 11:30pm, weary after a long day of travel. My code didn’t work for some reason and it was blazing hot, so naturally I was getting frustrated. The nice attendant rushed to my rescue, ice cold waters in hand! He directed me to drive over to the gatehouse to resolve my technical issue in a flash, and off we went. I wish I got your name kind sir, but whomever you are, thank you again for the cold water and keeping me calm.
There are many amenities to choose from, some of which being getting your vehicle detailed while you’re away, or a valet option if you’re really in a hurry.
I don’t understand how they run such a smooth system on the little that they charge you, but it’s worth every single penny.
Also, bring a few bucks to tip your Zoom driver. They do the heavy lifting and deserve some recognition. Be kind to them.
And lastly, they do not take same day reservations, so make your reservation at least a day or two ahead. You can, however, just drive up to the gatehouse and ask the attendant if there is parking availability. If they have it, it’s yours!
Enjoy Park and Zoom!
Quick in, quick park, quick shuttle. Great customer service at the gate. I'll be back. 12/10
Hello, I am Fed owner of Artbyfed, local artist here in Austin- but I don’t many many years In the business world.
I need to recognize James from Park&Zoom at Austin airport - I just got home and have never used park and zoom before and if all your drivers are like him this will be the most successful company I’ve seen from a customer service experience stand point.
7.45Pm @bergstrom International and James was the driver of vehicle T11803.
I just felt the need to recognize his light humor ( great tomato dad joke btw)
His willingness to help- he felt bad for not helping somebody load bags into their car.. what!? Who does that now a days !?? He’s AmaiZing. Also he stopped again and asked permission to go help.
Then he did the same with my bags-
What a guy!!!
If anybody sees this review, please recognize him accordingly! That’s operating with the most integrity possible.
Hope I get to see him again when I park with y’all-
Nice covered parking. Friendly staff. Fast service.
First time parker. Fast responses to couple of technical issues encountered while setting up membership. Parking, shuttle drop off and pick up were all professional.
What could possibly justify a five star rating for a parking lot? They get all the basic stuff right, and they're very courteous and helpful. Recommended!
I'm a frequent business traveler and always use Park and zoom. I've never had to wait more than 5 minutes to be picked up at my parking spot or to be picked up from the airport. It is always quick and reliable. I really appreciate all of the employees, especially CJ. He sure has a lot to say but he has shared really helpful information on ways which I can save money when I use Park and Zoom.
By far the best long-term parking at Austin Bergstrom. Excellent service and convenience. Be sure to make a reservation.
The best place to park under canopy prices reasonable. Easy axes to major highway.
Nice, friendly, courteous and great customer service. I drove up asked if they were full. A man, who I didn't catch his name helped me and said he had ONE. Said he'll send a lady to pick us up. It was me and my two daughters. Carina communicated where to meet them when we get back from our travel.
I tried another parking garage before this place and that lady was rude and mean, made me back up my car when she could've raised the arm guards to let me turn around. She didn't. It wasn't an easy driveway to back up out of onto IH 35.
So yes, I would come back to Park and Zoom without a doubt. This time with a reservation! Highly recommend this place of business especially to a mom of children. Thank you to the man at the entrance for your kind heart. And to Carina for the communication for letting me know what to do when we come back where to look for your shuttle.
Mr.Franklin was very helpful and went above and beyond! Definitely parking here again! Wish I could’ve given him a tip but I didn’t have any cash.
Easy to get to, Prompt friendly transport to and from ABA. Be sure and look for the 10% discount coupon online.
Convenient, easy, and affordable parking. The drivers are attentive and help you out. Highly recommend.
Great staff and location. I would use their services if they were reasonable.
A little pricey. But very convenient with covered parking. Getting to and from the airport was fast and convenient. Highly recommend this instead of airport parking that's a freaking mess anymore.
I’ve parked here several times and I’ve received premium service every time. Quick check-in, covered safe parking, pickup by my parking spot, luggage support, fast return service from the airport right back to my car, cheaper than an Uber and free cold water bottle by the pay station. Had Drew as my driver tonight and he was super friendly, funny, courteous and was the cherry on top of the great service. Highly recommended.
Regular lots were full but they were actually cheaper than regular lots - $11 per day and covered. They also give reminder cards but still took a pic of my parking spot number
The driver that pick us up now returning was excellent! We thought we lost the ticket, he helped us on the best way possible! (Was inside the car as the person oriented us when we got there).
Just to use the 10% discount when you download the app that was impossible to make it work on the payment machine at the exit.
First time using park and zoom and loved how quick they were going to and from airport!!! CJ was so friendly and informed us of all the perks of membership. Highly recommend!!!
Highly recommend this airport parking company and is the only one I use when traveling. Always make a reservation through their app, don't just show up since they may not have parking availability (made that mistake once). Wait times for shuttles are never longer than 5 to 10 minutes. Really impressed with their operational logistics so far.
We travel a lot and always choose Park and Zoom for our car storage.
CJ, the night driver, is incredible! He was so informative about the company and spoke so highly of the owner and business.
As a business owner, I know the value of a great employee and he really has a heart for his job. After a long flight, his positive perspective made the end of the night a little less stressful.
I travel 2-3 times a month for work and have always had a great experience. They have so many different services available! Everyone is so kind and helpful. A special shout out to CJ; I have had the pleasure of riding with him twice now and he is always super informative!
I rarely write reviews, but truly - this is the only place we use to park our car when we travel. They’re GREAT - are always available to pick us up when we land (even at 12:15am) and generally are just awesome. And there are little free water bottles when you leave to pay - they’re great.
My car is at Park and Zoom now and I must say that the experience as I dropped of my car was above and beyond. I have been very nervous to travel alone with my 8 month old baby. However, they made my airport experience A MILLION TIMES better with their Valet parking service. I arrived and the ladies welcomed me with a smile and they helped me get going. I put my baby and stuff down and I immediately had a Mini bus take me to the airport and the driver even helped me open my stroller. I read another review where someone shared that they had to wait in the mini bus for other people to be ready to go, but I saw someone who was not ready and the mini bus just left. This is a kid friendly place and I will leave my car with them moving forward. I’m very glad that I did my research and found them because I was beyond nervous with my previous experiences with AVÍA. Don’t get me wrong the airport parking is ok, but when you have baby awake windows, and NEED a good a reliable service this is the place to go to. I used the airport parking and other parking lots many times and this is been the best by far. I hope the return is as smooth as the arrival.
One piece of advice would be to reserve your spot online in advance as the parking lot was full when I arrived. I just pulled my reservation number and it was all great. Thanks for your 5 star service.
Will absolutely be using Park&Zoom again!
I was so nervous to leave my car in a parking lot and I came back to find my car perfectly unscathed. Every single employee I interacted with was super nice and helpful. The first shuttle I didn’t get her name but she was a really sweet Hispanic lady on Tuesday, Oct 17 and the shuttle back was CJ who was awesome. Shoutout to the guy working at the booth at the entrance too.
Free water, closed off and covered lot, they help you with their bags and pick you up really quickly. They have Apple Pay too!
Definitely recommend. 10/10 experience.
Park & Zoom is always my go to for parking at the airport and I always have a stress free experience with them. However, last night topped them all. CJ was my shuttle driver and from the moment I got on the bus, he sang the praises of Park & Zoom and was extremely knowledgeable and helpful. He even took the time to go through the app and membership process for new parkers. He explained the pay process and what to do if you have issues. He truly cares about the customer experience and it shows.
Quick easy and affordable. Right by the airport. Shuttle was waiting curbside when we got in late. Driver CJ had a great attitude and was super helpful with luggage and getting us enrolled with the app to save the 10% member discount! Thanks! He deserves a raise!
Did valet parking. No fuss, no muss. Left my car with the attendant when I pulled in, and they handled everything else. I boarded the shuttle and was at the airport in minutes. Coming back, I notified them I was on my way, and my car was waiting for me in perfect condition. Definitely using them again.
CJ has one of the best attitudes and customer service you can ask for. I had to take time to write a review. People are not as enthusiastic about their job as he is. I did not see him the last time I came through and thought he opened his own parking lot. He is on top of his game. This would be an employee I would want on my team.
We travel a lot and only use park and zoom because it’s so efficient in and out. In a way better than parking in the blue lot and walking. Highly recommend.
Reasonably priced parking at the airport with perks! The staff is very friendly and provide excellent customer service. We have never had to wait for a shuttle when arriving or departing from the terminal. Highly recommend!
Great service, they were really polite and prompt to take us to the terminal, no bad vibes here all good bives🙂
Great parking location, the shuttles are convenient and the drivers are courteous.
I have always been pleased with the Park and Zoom service. During my most recent return, my driver CJ let us know about the app and rewards program; for that I am grateful, the savings are generous. In addition to the exceptional customer service, CJ also radioed in a quick jump start for my dead Jeep. Don’t forget to tip your drivers!
Our driver CJ was very pleasant and helpful. You can tell that he really enjoys his job. We saved a ton of money using Park and Zoom. We will definitely use them again.
Awesome and smooth sailing process. The drivers are SUPER helpful, especially after a long trip, CJ was very knowledgeable, funny and even helped us get a discount when checking out. If you get him, you’ll definitely have your spirits lifted!! Parking is affordable, we paid $64 for 5 days and they offer all kinds of washing and detailing services. Only took about 3 minutes to get from parking spot to airport. Definitely using this again!!
Very affordable airport parking. Great service by the crew there to get you to and from the airport terminal, and I was able to get my truck cleaned and washed before I returned.
Wish they would do drop off/pick up at the South Terminal but they are always efficient and their buses are clean and comfortable
I have used park and zoom for years since they opened. It's always easy to park quickly and they get me out of the airport asap. Tonight my driver, CJ, went above and beyond by educating me on all the benefits I could receive from the company. I'm all the years, he was for sure the best driver!
I've been using Park and Zoom for a few years now and have been very pleased with the professional service and the courteous drivers (CJ, Adriana, etc.). The gate greeter even knows me by first name as does Adriana, which I love that service. CJ is very professional and outgoing and knows his job very well and takes it serious. You all need more drivers like him. I would normally give a 5-star rating, which you all rightfully deserve. However, one of your drivers, Brion, needs some remedial training or something of the like. The times that I've had him as a driver to and from the airport, he just sits there while I'm loading my stuff onto his shuttle. I have a suitcase and two tool cases, all weighing approximately 120 lbs. This last time (10 June 2023), I came back from a trip and loaded my bags onto his shuttle while he just sits there. A minute or so later around 1:00am, a couple comes to his shuttle and he immediately gets up and loads their suitcases onto his shuttle. I look around in disbelief and wonder why I wasn't given that same treatment. Not sure if it was the fact that the couple was wearing masks and I wasn't, but that's the only thing I could think of as to why he didn't load my bags on for me. I would prefer NOT to have him as a driver until he treats everyone with the same dignity and loyalty. Thank you all for your business and I will continue to be a loyal customer.
Great experience all the way around! Helpful people at entrance/exit gates, wonderful shuttle drivers, ( Michael Guzman).
I especially liked that the shuttle driver came directly to my car and upon my return (flight arrived after dark), made sure I was safely in my car before driving away. Will definitely use them again!
I have used their shuttle and car services many times. The workers are extremely friendly, the car detailing is some of the best I’ve seen in Austin and we never have to wait for a shuttle. The prices are extremely reasonable considering what you get and CJ, our driver, is always really helpful and informative.
I’m so appreciative of this service and recommend it to everyone!
Park and zoom saved the day today. The Austin airport long term parking was completely full (have never seen that happen before) and in a panic we pulled into park and zoom trying to find somewhere to park. They were so kind and allowed us to park in their lot even though we didn’t have a reservation.
From now on we will always be sure to make a reservation for park and zoom in advance and know we never need to worry about parking again.
Bonus points to ADRIANNA for expertly navigating the shuttle through the crazy traffic that the arrivals were causing!
Have always had good experiences parking here. Fast and convenient.
Great parking at AUS at a reasonable price and so close to the terminal. Best of all everyone that works there is courteous, friendly, and helpful.
Easy, breezy parking experience. The arrival was way better than the departure. I was initially concerned as a shuttle drove past as soon as I stepped out of the baggage claim area and located the pick up area. Luckily, there was another one right there. Marissa was at the curb basically waiting for me. She helped me with my bag and we waited the requisite amount of time (maybe 3 minutes) before we left for the lot. She pulled right up to my car and even put my bag into my trunk. She is fabulous - warm, pleasant and informative - just the type of employee one should have in customer service.
I am only taking off one star for the driver that took me to the terminal. Since this was my first time, I had no idea where the drop off point was. He drove all the way to the end and said Southwest Airlines. Nope, I was flying American. He said that *I* should have said something. How am I to know? He really should have asked me the airline I was flying. And then to get snarky with me? Unacceptable.
Thankfully, Marissa more than made up of for the initial bad experience. Without her, I probably would have gone to one of the many other parking lots in the area. But, I will return.
Wonderful first experience at Park & Zoom and our new favorite offsite parking option. Next time we will splurge for the car detail! Loved the water bottles at exit! Our driver, CJ, did a great job loading luggage and getting everyone quickly to their car. He was friendly, as well as very knowledgeable! Great end to a fabulous "Christmas Family Vacation" in Mexico!!
This is our second time parking with the park n zoom and it was exceptional service, yet again. They are literally standing outside of baggage claim waiting for you when you exit the airport, and they take you directly to your spot with no issues. I’ve honestly never had to wait for a pick up because their pick up rotation is so efficient. Our driver, CJ had the best personality and was so genuine with making sure we were happy customers. Plus the rates are amazing. Don’t forget to download the 10% off coupon from their website!
We always use park and zoom. It’s fast and convenient. Make sure to reserve ahead of time. Also, I’m not sure what they pay CJ as the driver but he is awesome, I’ve never had customer service on a parking shuttle before.
The best airport parking experience of my existence. Not only is it close by to the airport and affordable but the service is fantastic. From the moment you enter they tell you which rows to park in (no more endless guessing) and send a van to pick to pick you up at your car. Now walking 6 miles and waiting for a shuttle to hopefully come. Then they drop you off directly and everyone is so kind.
If you have a dog they even have Bark and Zoom boarding which sounds incredible. Will try it next time too!
Austin's Park and Zoom was very easy and the prices are lower than the normal.parking. The shuttles are constantly making rounds. They pick you up from and they take you right to your vehicle when you return.