Awesome customer service experience. Process is easy and was taken to the airport in a very fast manner. Very courteous employees will definitely will be using this service again. Thank you
I would rate higher on past experiences. However, I got sick and had to cancel our week long trip. I was told to email them and they would take care of my refund. I was even willing to modify the reservation to use on another trip we have planned. I called this location twice and sent emails to the hime office. No one has gotten back to me even after this locations Representative assured me that the company would. And in their words “are extremely good at handling the refund within 24 hours”. It has been a week and no word from them.
I have edited my review to 5 stars! The Parking Spot has taken care of our situation and I am so relieved. One less thing to stress about with such crazy times.
Thank you to The Parking Spot Representatives for maintaining their high standards!
Easy access, one exit from airport.
The shuttle meets you at your car to load you and your luggage then returns you to your car and unloads you and your luggage.
This was our first time using off site and we will definitely use in the future.
Covered parking at a great daily rate. Shuttle picks you up at your car and brings you back to your car. Friendly staff. Will be parking their again for sure.
Great service. Fast and easy to book online and reliable ride to the airport!
I prefer to park here for extended times. They have covered parking. Quick shuttles. Great prices especially if you prebook online.
Great service. Fiendly and professional staff. Clean parking area and the shuttle van. Quick pick up and drop off. Easy to find the location.
Always a good experience, friendly and safe, quick pickup and drop offs. Pricing is very good and locations are convenient.
Great service. Drive up scan the QR code at the gate, park and get picked up right away. One of the best parking services in Austin.
Easy to park and get to and from airport.
Great customer service. Conveniently located close to the airport. Quick and easy drop-off and pick up. I will definitely use them again.
Pickup and drop off is always prompt. Parking is safe. Drivers are very kind and professional.
We always park at the Parking spot when traveling from Austin. Their process is very efficient and the rates are reasonable. Definitely recommend them for parking.
Can't say enough about how easy this was to park at the airport. It was fast and convenient and the driver was super friendly. Would recommend this place to anyone.
Easy booking-easy entry and exit. Loved the covered parking and shuttle experience!! Highly recommend!!
I have been using the Parking Spot for well over at least 10 years. I travel often for work and personal travel. I have no issues at all and they have been very easy to use. The staff are great and very courteous with helping with your luggage :-) .
Overall I loved the experience. This was my first time using airport parking. I’m glad I chose The Parking Spot West. I will use them anytime I travel form now on. GREAT customer service.Anytime you call them they answer all questions very professional. Even if you’re lost they will make sure you get to where you need to be. During Covid They take social distancing serious and the shuttle bus is absolutely the cleanest bus I’ve ever been on. They drop you off directly at your vehicle once they pick you up from the airport. The ONLY thing I don’t like is that they only pick you up from the main terminal. I didn’t like catching the ABia shuttle it was over crowded and not clean so I would have Rathered the services be direct dealings with them only.
The Parking Spot Austin is extremely convenient & never disappoints. The staff is always friendly & drivers are always on time.
Absolutely terrible. They have a "pay when you arrive" option spoken of in their policies that lets you make changes to reservations but when you go to apply for one of those reservations they only allow "pay now" reservations. Once you pay for a "pay now" reservation their policy says you can make changes to the dates and time of a "pay now" reservation as long as you pay the different in cost if there are any. When I went to make changes they cancelled and deleted all proof of my previous reservation and charged me the FULL amount for the "updated" reservation even though at check out it said I had a credit from my previous reservation that was being applied to the cost. I was only supposed to pay an additional 4$ and that is what the bill at check out said. I pressed confirmation with my total costs being $4. At the confirmation screen invoice they instead charged me the full $30 for a new reservation and completely cancelled with no refund my previous reservation. If that isn't some shady stuff I don't know what is.
Left my car there for 38 days. Not a single scratch. Very happy with my experience.
The ride to the airport was short and sweet. The ride back to our car was also short and sweet. We arrived after 10pm and the driver took us to our car without having to fill the van. We were the only passengers. The driver put our heavy suitcase into the trunk for us. It was kind and not expected
Always great service, but this occasion was better than most. I wasn't wearing my reading glasses when I asked the driver for change for a $20 bill. As he began to count out my change, he brought to my attention the fact that I had handed him a $50! What an honest guy!!! I wish I had gotten his name, but I just know it was early morning on January 16th! Thank you, Parking Spot, for having such great employees!
I use the Parking Spot for both business and personal travel. I absolutely love the valet service they offer! After any trip, I enjoy having my car running and ready at the exit!
Every time I have used the Parking Spot, they have truly impressed me with friendly and prompt service. They seem to always have the customers needs as their #1 priority. I am at the airport within a matter of 5-7 minutes. Great service!
Affordable, discounts available, clean, well mannered, efficient and effective. Plus, with it being just outside of the airport, you can avoid the main chaos and relax while someone else drives you to and from your terminals. I plan on using them again. I would definitely recommend them.
Very convenient ... we landed back in Austin at 00:30 hours ... we just had to wait for 3 mins before a Parking Spot shuttle came for pick up. I did not even call for it. That was impressive to me.
Way better than Parking Spot East! Parking lot has no car height limits, and is really open. Manager really worked with us when we had to make last minute change of plans. Definitely would use again.
Been here a dozen times or so. I'm looking elsewhere. Shuttle service is nice except when they drive all over the lot picking other people up. Last time it took 15 minutes to get out of the lot. Not the parkers fault, there were plenty of other manned shuttle buses watching us drive around the lot.
Convenient on line reservations and payment. Ride to the airport entrance. Help with luggage. Courteous people. Nice covered parking.
Super fast friendly service, easy access to the parking lot, when we arrived at the airport I was so happy to see a shuttle bus waiting for passengers, so happy I didn't have to wait for them. Definitely using the parking spot again. Thank you.
The shuttle service was great. And being picked up at my car and not a centralized bus stop was good too. They were quick at getting me to the airport and back to my car after my trip also. The folks were friendly and helpful during both the start and end of my stay. Having the car under a canopy was good too to protect it from any possible weather stuff and if I opted to have it cleaned was a great option.
The only place I park when I go out of town. Fast shuttles to the airport, quick and painless pickup after your trip and so inexpensive. Used the for 4 years now, highly recommend.
The Parking Spot eliminates the worry of parking, safety and transport. The Parking Spot is fast, easy and safe. I am thankful for discovering this business every time I travel and am quick to recommend.
The process was easy. The staff is excellent! The price was reasonable. From the valet, shuttle driver, attendants, to the gentleman who completed my car detail, I really felt cared for. My car detail made me feel like I was stepping into a brand new car. My tire was really low and they ensured that it was full and warned me of how quickly the air was escaping. I had misplaced my claim ticket and the shuttle driver did not shame me and made sure that they had my information to have my car ready! AND IT WAS! I will not park anywhere else and I would recommend The Parking Spot to anyone who needs that service.
Convenience and cost efficient. All the employees were cheerful and it was so easy to use valet option. 5 stars plus...
Excellent! Exceeded expectations. Valet is awesome! Enter and Hand keys over. Upon my Return, while riding on the shuttle bus from the airport they had pulled my car for me, waiting near exit, cooling off and truck open waiting for my bags!
Love this place. Easy to get to, plenty of shuttles, generally friendly people