Microtel offered a good-sized room for a great price that saved us from sleeping in airport for the night. The staff was friendly, breakfast was great, and the shuttle to and from the airport was really convenient. Chanel Dixon was was a great help setting up our shuttle to the airport and checking us out in a quick and friendly manner. Thanks for a wonderful stay!
Microtel and especially Chanel Dixon at the desk , provided excellent service. We needed to be at the airport early in the morning, so we stayed one night at the Inn, left our car in their parking lot for the week and took the Microtel Shuttle to the airport. When we returned, we called Chanel and she had the shuttle sent right over to pick us up.
Front desk staff were not friendly. We were trying to cancel our room. They gave us a number to a cruise line. The fridge is from 1999. The only working ice machine is on the first floor. The tv channels barely worked. Will never stay there again.
Do not rely on their airport shuttle!! The airport shuttle never showed up! We called to request it, and waited an hour at the designated spot and shuttle never came. We did call them 3x and were told it was coming. After an hour we took a cab and they would not reimburse us. They said the shuttle was a "courtesy." Room smelled of old smoke like it probably used to be a smoking room. Rooms were small but fine for one night. We won't be staying again.
Customer service is deplorable. Our toilet flooded 2x in which the maintenance had to unclog the toilet and try to stop the water from spilling onto the carpet. I wasn’t even going to complain about the condition of the hotel because you do get what you pay for. My card was charged twice. Once for the incidentals and another 47.08 charge. I had my bank on the phone with them and they proceeded to tell my bank that we were crazy and they didn’t charge the card twice even though my bank is looking at my statement. The front check out clerk is apparently the manager and the general manager because I asked to speak to both and he said he was it. The guy “Jess” and the lady “Dia” are both very rude and unprofessional. I would not advise anyone to stay here. Not only is the hotel run down and less than appealing but you might be overcharged and no one seems to care.