This place is a scam. Made reservations and had an additional 100 dollars. Place is under construction but they have no safe. Insulation is in the open and I feel like I have hard to breath with it around
My son is 20 years old and from a very small town. He has never traveled before. His flight was cancelled and had to find a hotel at 1am. He walked to this hotel, was told they did not except his prepaid card and was turned away. only to find out that the charge did go through. When I called the manager and explained to him that there was a charge and that my son was denied a room in the middle of the night he replied very rudely and said it was a cancellation fee non refundable! Are you kidding me???? not only did they send him away he was left with no where to stay in a city 1000 miles away from home and he paid. This place is a joke!!!
Required to pay an unexpected $100 incidental fee upon check in. Entire second floor under construction. Not clean or welcoming.
Rooms are dimly lit, floors were sticky feeling and one small pillow per person. We were definitely ready to get out of that place.
I'm already annoyed with this place. I drove 13 hours. I was told by the clerk that I have to wait and addictional 2 hours because I arrived before 3 pm. Beware that there is a $100 incidental fee. The building is under construction so, there will be no restful naps here. The clerk is hardly ever at the front desk. Idk if this is a typical experience at hotels. If so, I'm not impressed. The floors look nice.
Cant get an extra pillow. They give you one flat pillow to try and sleep. Kids running and jumping above us all evening. Fire alarm hanging 5 inches from the ceiling. Bed is very uncomfortable. Worst motel I've been in in a while.
I was extremely underwhelmed. From the front desk attendant who was very rude from the start. Also with the building being is such poor shape. The place is dilapidated. It should be shut down. I was in the shower and the floor boards were so weak I honestly thought I was about to fall through the floor. I will advise anyone reading this, spend a few more dollars and get a place that's worthy of your money.
I checked in for two nights. The whole second floor smelled of weed. I slept for two hours then headed to work. I came back later that evening and smelled it on the elevator and it was even worse on my floor. I tried sleeping but my asthma bothered me so bad that I checked out. There was also someone who tried to come in my room and the door opened but I had the safety latch closed. Yikes! I spent less than 24hrs checked in and 4hrs in the room and was billed for almost $150. Overall the actual accommodations were adequate and seemed clean enough for what I paid. The rooms are small but it works. I didnt get to try breakfast as I wasnt there either day. The two staff members I came in contact with were just ok. I do work in the area and it's not a good area. Make sure to take care when parking (near light and the building). I saw other reviews where people mentioned being sent to occupied rooms so this could be a huge safety issue that I experienced as well. If you need a really cheap room for short stay, this is probably one of the better ones in the area and might work for you depending on your standards. But you definitely get what you pay for. This place has potential but I wont return based on my experience this time.
I'm going to start my review off by saying this hotel is about $50/night. $55 if you choose the airport shuttle service. The man at the front desk was quite short with me but I eventually got checked into a room. The first room reeked of smoke. And if I'm charged a $50 deposit I dont want to be accused of smoking in the room. The second room smelled better but the bathtub didnt drain. We were exhausted at that point. Breakfast was free and pretty basic. The airport shuttle was s good perk though. :)
I was a little surprised to face a demand for a $50 damage deposit when I checked in and then a room inspection at check-out to get my deposit back. You get what you pay for I guess. The room was satisfactory and the hotel was undergoing a refit on its facade, so better thing are to come I suppose. Overall, Microtel does what it says and for the budget minded who don't rely on expense accounts it is a case of "job done".
Room was dirty when we checked in, both trash cans where full of someone else trash. Fire exits where sealed off which is againt fire codes. Room keys kept deactivating while we were still guests. Police officers where always in the parking lot arresting people. Walls where so thin you could hear everything that was happening in the hotel. I will never stay here again and I would not recommend this place to anyone. Wouldn't give a star if that was an option.
Military man was supposed to fly out but plans changed. Stayed here for one night and the front desk lady of middle eastern descent was EXTREMELY RUDE and acted as if I was bothering her every time I asked a simple question.
Hotel was dirty and smelled bad. Will advise my command to put this property on the do not stay list for our unit
Not bad for the price. Some construction going on, but not too disruptive. Free continental breakfast, which is always a great plus
..1st off the website clearly says $47 but you are charging $60!! Was ALREADY sooooo disappointed when we pulled up because when we reserved they DID NOT mention they were under renovations but still taking clients!! I feel y'all should of been giving discounts other than what my husbands veterans discount complimented!! If we hadn't been on the road for hours and my body wasn't willing to let me move(condition: Systemic Lupus) but to a bed I would of jumped back in the car and went around the corner to Quality Inn!! The ONLY reason y'all get 3☆'s is because y'all was generous enough to let me go 30 minutes passed late check out because I couldn't get out the bed at 11.. so thank u for that..
The front desk clerk Nital is very professional and nice! The manager Brian and Nital do everything in their power to make sure you enjoy your stay. They both are very professional. If there is an issue the manager Brian will take it upon himself to fix it. The rooms are clean and comfortable. I would definitely recommend staying here!
It's a nice place to stay. They are currently renovating the outer building. The front desk clerk Nital is very polite and professional. I really appreciated her helpfulness. I would recommend staying there again.
This hotel was the absolute nastiest and outdated hotel I’ve ever stayed at. I’ve been to other microtel hotels and love them. However, this location I could tell by how the outside of it looked the inside would be a mess! The carpet was disgusting! The covers were thinned out with holes, Window was cracked in the room and the curtains had holes also. The shower was gross with mold and rust. The hallway carpet was even disgusting leading to the room. Cheap breakfast! Convinced they make up the good reviews because the ONE night me and my family stayed was more than enough. I WOULD NOT RECOMMEND!
This is the nastiest hotel I have ever stayed in. We were sent to a dirty room the first time. Then, found very suspicious stains on the sheets in the 2nd room. We refused to take our shoes off, due to the very nasty carpet. We ended up asking for a stack of clean towels to sleep on, which they did graciously provide. The room was very tiny. I got the feeling we were in a different country during our stay. You get what you pay for. I only paid 60$ The front desk manager and night shift attendant were very sweet and apologetic! They did a great job with customer service, and they both would do well at a different establishment.
I wouldn't stay here more than one night. I had to checkout early because I thought it would be decent. The price reflects how it is. The air quality made me sick, and the breakfast is nothing but decent waffles and cheap cereal. I didn't trust the cleanliness of anything. If you have no other choice, then go for it, but I do not recommend this place. The service was decent though.
Microtel offered a good-sized room for a great price that saved us from sleeping in airport for the night. The staff was friendly, breakfast was great, and the shuttle to and from the airport was really convenient. Chanel Dixon was was a great help setting up our shuttle to the airport and checking us out in a quick and friendly manner. Thanks for a wonderful stay!
Microtel and especially Chanel Dixon at the desk , provided excellent service. We needed to be at the airport early in the morning, so we stayed one night at the Inn, left our car in their parking lot for the week and took the Microtel Shuttle to the airport. When we returned, we called Chanel and she had the shuttle sent right over to pick us up.
Front desk staff were not friendly. We were trying to cancel our room. They gave us a number to a cruise line. The fridge is from 1999. The only working ice machine is on the first floor. The tv channels barely worked. Will never stay there again.
Do not rely on their airport shuttle!! The airport shuttle never showed up! We called to request it, and waited an hour at the designated spot and shuttle never came. We did call them 3x and were told it was coming. After an hour we took a cab and they would not reimburse us. They said the shuttle was a "courtesy." Room smelled of old smoke like it probably used to be a smoking room. Rooms were small but fine for one night. We won't be staying again.
Customer service is deplorable. Our toilet flooded 2x in which the maintenance had to unclog the toilet and try to stop the water from spilling onto the carpet. I wasn’t even going to complain about the condition of the hotel because you do get what you pay for. My card was charged twice. Once for the incidentals and another 47.08 charge. I had my bank on the phone with them and they proceeded to tell my bank that we were crazy and they didn’t charge the card twice even though my bank is looking at my statement. The front check out clerk is apparently the manager and the general manager because I asked to speak to both and he said he was it. The guy “Jess” and the lady “Dia” are both very rude and unprofessional. I would not advise anyone to stay here. Not only is the hotel run down and less than appealing but you might be overcharged and no one seems to care.