This Hilton was not up to the standard Hilton quality. Upon checking in late, there were police in the lobby and they were watching a man buy a soda. There is no microwaves in the rooms, though they have one by the lobby for use. We were told there were no rooms with mini fridges but my friend got a separate room on our 2nd night and she had one. My mother went to the front desk and asked again, they then sent a fridge to our room that was just placed on the floor.
Our A/C unit only heated up to 69 degrees though it was running the whole time. The hallway light did not have a switch, so the repair man just had to unscrew it. The sink did not drain well so washing my face filled the whole sink and i had to wait several minutes for it to drain fully. None of these problems were in my friend's room. We had #608 while she had #429.
The staff was very friendly, especially the breakfast staff. It was a delicious buffet with a good variety. One entree dish changes; so one day it was a ham and cheese croissant, the next it was gravy and biscuits along with many other options. One thing I disliked it that they took the free coffee in the lobby away as early as 10am. It would be nice to see it stay out a little later.
The steps leading down from the parking lot were slippy and wet because of the rain. One of us slipped, though they had a caution sign.
The Church of Christ had their North Carolina State lectureship there. The hotel was beautiful, employees great. Everyone there had a good time the Hilton was right on time today. Look forward to more events being at that hotel.
Great place lots of great people but some people there for only the pay check ...the landscape needs some cleaning an done rite probably better to hire your own gardeners they probably do better than what you paying for an the rail in the back needs a Serious work it's about to fall apart an also for Safety reason an insurance someone can get hurt. Now to the person that takes care of the breakfast an lunch there in the cafeteria..IS AWESOME..Hilton Hotel should be Proud of having a person like that..lots of the supervisor there need to.be gone SERIOUSLY..top heavy..but also Special Thanks to Michael an the desk an James the shuttle bus driver...all an all take care of the landscaping better off hiring two guys to take care of it..an make sure to take care of that person serving the guest in breakfast an lunch an.dinnerAWESOME he is was made Hilton Hotel Excutive Inn..thanks
Hilton Charlotte was great. After bad weather flight cancellations. Hilton picked us up. Restaurant was open at 10:45pm so we had a relaxing meal. Clean comfortable beds. Shuttle back to the airport at 6am. Thank you
Great Hote....l rooms were extremely clean and well taken care of. Buffet breakfast was excellent and service was top notch
Nice enough, the price was a bit much for a room that had obviously been decorated for a celebration I.e. tape on the walls. Also uneven paint where a third of the ceiling was painted. The makeup mirror was coming loose from the wall. The saving grace for the room, the air conditioner was great.
As my grandfather would say, she’s been run hard and put up wet. The A/C is marginal, had to move between two rooms. The non-smoking rooms aren’t. Staff was friendly and helpful but this place needs a remodel.
The hotel was really nice & the staff was also really nice & a big help . The room did smell a little funny . I gave them 3 stars because it was so hot in the room 510 . We was complaining to the front desk about the room being so hot ,so they sent the engineer up to check it out . He also said the room was pretty warm but he tried to fixed the air. (which didn’t work )We woke up out our sleep around 2am because it was so HOT . We was literally sweating . We called down to the office & they told us that we could use there fan down stairs . We was really disappointed . If we would have stay another night , they would’ve had to give us our money back.