The hotel has an "old" sense to it. The rooms have a musty like smell. The lighting throughout the lobby and the rooms and even the elevator are dim. However, staff is friendly and accommodating.
We loved our stay! Special shout out to Tiffany who delivered stellar customer service and went above and beyond to make our stay really enjoyable! Clean and comfortable rooms. Great fitness center. We miss the usual breakfast, but under the circumstances, we were provided with a great substitute! Would definitely return!
This is my 2nd time at this hotel and I love it more and more each time. This place feels like home away from home. I appreciate the staff who has been working so hard each and everyday especially Michael at front desk who has brought so much joy to my visit. Thank you so much for being so kind to me and my family.(: #give_this_man_a_raise
Nice rooms. Beautiful property.
I was a little disappointed that I could not get a shuttle, but i set my diamond status ego aside and got over it. Normally they do have shuttle service, but the pandemic has caused a few adjustments. Staff is friendly and the place was clean. A few nice restaurants in walking distance. I'd stay there again.
First issue I encountered was my TV remote didn't work but guess that didn't really matter because the A.C. is so loud you can barely hear the T.V. anyway (had to turn it off just to sleep and it got too hot that's why I'm up at 530 am writing this)...Called for a new one and staff was on it within minutes. Went to buy juice and when I get back I realize there is no refrigerator! Tried to finish some homework and the internet was acting too funny. Bathroom had hair everywhere. All minor issues but too many. I must end this with a few positives. Room and hotel is nice and hotel receptionist is great
The staff were pleasant. However, my room needed to have the bathroom swept and there was a big reddish juice stain on the carpet between both beds. At least two different males invited me to their room to drink liquor, one gave me his room number?!!? And there was definitely weed smoking on the my floor. I was told after I checked out an employee was searching for the weed smell and asked my friend, who checked out after me, where they thought it was coming from. Probably from the same guy who was smoking it in the parking lot who I saw later on my floor a few doors down. There were alot of party goers in and out and the folks that checked in next to me, I had to knock on the door and ask them to turn down the music. They were polite when asked but I couldn't understand why you would play music with loud bass at 11pm in a hotel? I will not be back. It did smell like a hint of smoke in my room when I checked in but I didn't smell anything on the sheets or upholstery. When I turned the cooler air on it seemed to dissipate some.
Stayed here after driving for 10 hours and was VERY disappointed. The room was extremely overpriced and not worth it in the slightest! The woman at the counter was extremely rude and condescending to me and other customers. After I got my luggage into my room I felt thirsty, so I looked for a drink machine, I then realized that there weren't any in the hotel. I then went to the front desk and asked if I could buy a drink there. The rude woman at the front desk told me where they were, I grabbed a 16oz bottle of lemon aid and returned to the front counter and asked how much it would be. The woman at the desk then told me that it would be 3 dollars and 70 cents. I laughed because I thought it was a joke. It wasn't a joke. This just goes to show how overpriced this hotel is, rooms cost double what they should along with anything else you may want during your stay. Breakfast is not included which would have been fine if the room was priced accordingly, but it wasn't. The air conditioning vents had mold in them and made an awful rattling and humming noise that kept me up a good part of the night, something was clearly wrong with the air conditioning system because it wasn't keeping the room at the temperature it was set at. I had the air set on 65 and the room was around 75 degrees. The faucet for the bathtub leaked constantly as well. So throughout the night it was just a symphony of annoying sounds driving me mad and keeping me from falling asleep. When it was time to take a shower I was assaulted by the extreme pressure from the showerhead, which is nice when you want to wash the soap off, but it's just uncomfortable the rest of the time. The floor of the shower or bathtub (eww) is very slippery and not textured like it is usually in the nice hotels that I've stayed at. The shower towels were about as soft and fluffy as 80 grit sand paper, and they were just as abrasive, because they actually hurt when you try to dry yourself off. My room had a great view of the highway though, so at least there's that. Now lets talk about location, it's not good. I felt VERY uneasy leaving my car parked in the parking lot. And when leaving the area near the hotel I had multiple people try to hustle me for a dollar, asking me very aggressively "lemme get a dollar". This area seems like a place you might want to avoid if you are driving a car with out of state plates and you are alone, as I was. I would not recommend coming to this area of North Carolina unless you absolutely have to and you are capable of protecting yourself, known how to read people, and are very cognoscente of what is happening around you. You should avoid this hotel at all costs, it's not worth the price AT ALL. Not to mention it's also not worth the risk of you or your loved ones being harmed, or your possessions being damaged or stolen.
Edit: As you can see below a general manager replied as if they cared what I had to say. In case you were wondering, I emailed them back to discuss the issues with my stay in greater detail and show the pictures and videos I took. Well, of course they never replied, and the reply below was only an attempt at saving face and to make it look like they cared. DON'T BE FOOLED, they don't care at all about you and clearly about that hotel.
Nice, comfortable hotel. Friendly staff. Clean hotel. Easy overall experience.
I came to visit my daughter and was scared to stay in a hotel with the Covid risk, but I took a chance. My room is clean, the building is clean and nice. The restaurant is nice although closed because of Covid. If you are use to business travel, and Hilton type hotels, you won’t be disappointed.
Very good service, friendly helpful staff. Walking distance to a few restaurants and gas station convenience store.
Nice place to stay. The food in the restaurant was delicious and the hotel staff were great.
Went out clubbing that night and booked it last minute and what can I say? The staff was very friendly! Only issue I had was the room key didn’t work but they got it fix ASAP! The bed was super comfortable! The room was clean!!!
I arrived to this hotel with a voucher from missing a flight, so it was tired and unprepared. Once I called the number from the airport, I was greeted kindly over the phone and told the shuttle was already on its way. It arrived promptly and the driver very professional. Once I arrived to the hotel they had all hygienic products on the front desk and water for free. I was incredibly happy to see that! They even informed us they were keeping the bar and lounge open for us to eat. Check in was easy and they even set up my morning shuttle. I don’t think a hotel stay could have gone more perfectly. Can’t recommend it enough.
Place is nice.. van took extra long time for airport pick up, claiming traffic.. there was no traffic. But over all its very nice.
Clean rm, was on top flr. Used the gym n was decent for this hotel. Friendly front staff the few times I had interaction w/ them since I used this time to really relax n lay in the bed 🤷🏾♀️. The location is ideal since there are many restaurants driving distance and it's a hop, skip n jump away from Uptown area.... honestly can't go wrong w/ staying here.... parking is FREE!!!
We were there for a holiday party. The waitress staff was an older lady and was absolutely amazing and soooo sweet. The buffet ran out of food and deserts and took a while to get food back in there so not everyone was able to eat when everyone else did. But the food was great. The location was very clean. Can't wait to come back and stay there
They've recently went through renovation and it's nice. The lounge & bar is also a nice place to hang out. Beautiful setting.
Solid hotel with friendly staff. They have a restaurant which has surprisingly good food. Bar is nice and can get pretty busy.
Clean easy access. Was quiet. We didn't spend a lot of time here four to game activities.
This Hilton was not up to the standard Hilton quality. Upon checking in late, there were police in the lobby and they were watching a man buy a soda. There is no microwaves in the rooms, though they have one by the lobby for use. We were told there were no rooms with mini fridges but my friend got a separate room on our 2nd night and she had one. My mother went to the front desk and asked again, they then sent a fridge to our room that was just placed on the floor.
Our A/C unit only heated up to 69 degrees though it was running the whole time. The hallway light did not have a switch, so the repair man just had to unscrew it. The sink did not drain well so washing my face filled the whole sink and i had to wait several minutes for it to drain fully. None of these problems were in my friend's room. We had #608 while she had #429.
The staff was very friendly, especially the breakfast staff. It was a delicious buffet with a good variety. One entree dish changes; so one day it was a ham and cheese croissant, the next it was gravy and biscuits along with many other options. One thing I disliked it that they took the free coffee in the lobby away as early as 10am. It would be nice to see it stay out a little later.
The steps leading down from the parking lot were slippy and wet because of the rain. One of us slipped, though they had a caution sign.
The Church of Christ had their North Carolina State lectureship there. The hotel was beautiful, employees great. Everyone there had a good time the Hilton was right on time today. Look forward to more events being at that hotel.
Great place lots of great people but some people there for only the pay check ...the landscape needs some cleaning an done rite probably better to hire your own gardeners they probably do better than what you paying for an the rail in the back needs a Serious work it's about to fall apart an also for Safety reason an insurance someone can get hurt. Now to the person that takes care of the breakfast an lunch there in the cafeteria..IS AWESOME..Hilton Hotel should be Proud of having a person like that..lots of the supervisor there need to.be gone SERIOUSLY..top heavy..but also Special Thanks to Michael an the desk an James the shuttle bus driver...all an all take care of the landscaping better off hiring two guys to take care of it..an make sure to take care of that person serving the guest in breakfast an lunch an.dinnerAWESOME he is was made Hilton Hotel Excutive Inn..thanks
Hilton Charlotte was great. After bad weather flight cancellations. Hilton picked us up. Restaurant was open at 10:45pm so we had a relaxing meal. Clean comfortable beds. Shuttle back to the airport at 6am. Thank you
Great Hote....l rooms were extremely clean and well taken care of. Buffet breakfast was excellent and service was top notch
Nice enough, the price was a bit much for a room that had obviously been decorated for a celebration I.e. tape on the walls. Also uneven paint where a third of the ceiling was painted. The makeup mirror was coming loose from the wall. The saving grace for the room, the air conditioner was great.
As my grandfather would say, she’s been run hard and put up wet. The A/C is marginal, had to move between two rooms. The non-smoking rooms aren’t. Staff was friendly and helpful but this place needs a remodel.
The hotel was really nice & the staff was also really nice & a big help . The room did smell a little funny . I gave them 3 stars because it was so hot in the room 510 . We was complaining to the front desk about the room being so hot ,so they sent the engineer up to check it out . He also said the room was pretty warm but he tried to fixed the air. (which didn’t work )We woke up out our sleep around 2am because it was so HOT . We was literally sweating . We called down to the office & they told us that we could use there fan down stairs . We was really disappointed . If we would have stay another night , they would’ve had to give us our money back.