Wonderfully quiet in spite of being so close to the airport. Very thick walls, ceilings and floors. Literally never heard a sound from outside the room. Clean, great service. Nice hotel.
Amazing rooms! Updated and modern. Beds are comfy. Thin walls though. The restaurant at the hotel was amazingly delicious, I had the enchiladas and they were super delicious best I've had outside my kitchen.
After reading the reviews ahead of time I was very observant of all things mentioned to see how valid the comments were... I found this hotel to be very nice and the employees and services to be nicely accommodating. Decor very pleasant, sizable room with amenities, comfy bed but most of all, every single employee very personable and eager to assist.
There was an event that was held at this Sheraton hotel. The event included a small breakfast and a full lunch. The staff was amazing! The customer service was wonderful. They were very helpful, caring and sweet. The ballrooms were the perfect size for the event and the layout fit the presenter perfectly.
This is hotel is tired and dated. The heating/cooling system is not regulated--my room was way too hot and the meeting room where my meeting was held was also way too hot. There were multiple complaints from attendees and it never did get better, even after they said they were turning the air conditioning on (in January). Also, the entire group of chandeliers in the back of the meeting room began to emit a strobe light effect on the second day of my meeting. It was significant enough and went on long enough to potentially cause seizure activity in anyone with a seizure disorder. Several participants were complaining of headaches.
My hotel room was noisy--significant noise coming from other rooms as well as airplane noise. Cleanliness was so so. Outlets were worn out. Thankfully I brought an extension cord so that I could plug in electronics.
The food in the restaurant was good. Service was slow even though the restaurant was not full. The staff in the hotel were pleasant and helpful across the board.
Nice hotel, rooms were clean and the beds were comfortable. Parking is free and there are plenty of spaces, a nice bar, and an executive club lounge for members.
Pros: The front desk was really helpful. Since I stayed for two weeks, I got to where I could joke around with some of the staff. I'm pretty sure there blackout curtains could stop a nuclear blast. Cons: No minifridge when I got there, then they tried to deliver multiple times.
It’s a bad Hotel living experience for my wife and me. The rooms is old, not clean and noisy. At the first, I lived in a “ connecting” room. Just a thin and wood door between ours and next room. I can hear every words the people talking to each other in next room. And the room seemed like nobody lived in for a long time ago. The quilt was so dirty that we slept very uncomfortable at night.
Although the counter staff was very good and quickly changed the room for me the next day, the situation has not improved. Just changed to a worse “ connecting “ room. So on the third night, my wife and I had to change to another Marriott hotel.
Had a very good stay. Staff was friendly and very professional. Coffee was ready in lobby by 0400. The gym is one of the nicer ones. Very good stay.
This was the last leg of our trip in Albuquerque. I was lucky enough to book this place on 17500 pts and was able to check in early.
We needed a quick nap before our balloon flight so that was perfect.
After our flight we were in a predicament, we needed to drop off a rental car but our flight would be before they opened. So how would we get to the terminal? I have to thank the front desk crew here to help me think in my sleep deprived state.
They told me drop off the car now before it closes, call the front desk back and have the shuttle pick me up from the rental facility and take the shuttle to the airport in the am.
Wow! After dropping off the car I called the front desk they were there within 5 minutes the ride back was super fast.
In the morning right after checking out we were able to hop right on the shuttle and it was less than 1 minute ride to the terminal. Best hotel/airport experience ever!
Nice place and convenient to airport. Bar and restaurant stay open until at least midnight, which is great. Enchiladas were good but a bit pricey. Room was fine, though the enormous TV didn't work ("no signal"). I called the front desk about it, and they said they'd send someone up, but no one came.
Was a quiet & comfortable place to stay. Convenient to the airport. BUT since Marriott took over, things have changed for the worse. Be prepared to pay for parking now.
This Sheraton was one of the Best I've ever stayed with, very clean, friendly staff, wonderful rooms with beautiful views. Club lounge is awesome also with views you can not compare. Always will stay again when I go back
Thank You All. Cynthia (General Manager) is a professional at what she does there and it shows!
This is just a solidly good place to stay. It’s not fancy or anything, but the rooms are quiet, the staff are friendly, the beds are comfortable, and it’s walking distance to the airport. They have a basic breakfast buffet, not a lot of variety, but reliably good and usually served with nice New Mexico salsas. I’ve also since stayed at the Fairfield down the road because there wasn’t a room available at the Sheraton. If you’re using Marriott, the Sheraton is worth it. Avoid the Fairfield at all costs - unless you are a night owl and don’t actually intend to sleep.
A decent hotel, but it has its issues. The parking charge is really obnoxious. During this stay, the air conditioning went out, and it was uncomfortably hot one evening, to the point of seriously disrupting sleep. They did offer a complementary breakfast the next morning, if one were in a position to take advantage of it. The location near the airport is decent -- easy to drive to Central/UNM area, but options directly within walking distance are kind of limited.
Very nice hotel for a quick stay. Pretty friendly which was nice. I was just bummed I caught them during a remodel of the gym. Oh well, next time!