Sheraton Albuquerque Airport Hotel

This Sheraton was one of the Best I've ever stayed with, very clean, friendly staff, wonderful rooms with beautiful views. Club lounge is awesome also with views you can not compare. Always will stay again when I go back

Thank You All. Cynthia (General Manager) is a professional at what she does there and it shows!

Was a quiet & comfortable place to stay. Convenient to the airport. BUT since Marriott took over, things have changed for the worse. Be prepared to pay for parking now.

Assistant GM,Mr. Ed Sanchez and his staff such great people..our waitress Debroah such a very nice lady, made sure we were satisfied. If you are going to have breakfast, my suggestion and recommendation is the green chili breakfast burrito. Nice clean rooms. Bar is closed other than for beer and wine due to COVID. Will be back! Loved the hospitality all showed for our stay.

A decent hotel, but it has its issues. The parking charge is really obnoxious. During this stay, the air conditioning went out, and it was uncomfortably hot one evening, to the point of seriously disrupting sleep. They did offer a complementary breakfast the next morning, if one were in a position to take advantage of it. The location near the airport is decent -- easy to drive to Central/UNM area, but options directly within walking distance are kind of limited.

Vanessa is awesome! Thank you for responding to all my requests and a little more. Clean rooms, friendly service. I can literally walk to the airport. Michael was awesome, too. Nice to be a Bonvoy member.

This is just a solidly good place to stay. It’s not fancy or anything, but the rooms are quiet, the staff are friendly, the beds are comfortable, and it’s walking distance to the airport. They have a basic breakfast buffet, not a lot of variety, but reliably good and usually served with nice New Mexico salsas. I’ve also since stayed at the Fairfield down the road because there wasn’t a room available at the Sheraton. If you’re using Marriott, the Sheraton is worth it. Avoid the Fairfield at all costs - unless you are a night owl and don’t actually intend to sleep.

Very nice hotel for a quick stay. Pretty friendly which was nice. I was just bummed I caught them during a remodel of the gym. Oh well, next time!

What a wonderful experience. Everyone was very kind, welcoming and helpful. Checkin was easy, the room was nice. No fridge, but that's okay. The shower was so clean and hot water! The beds were clean not new, not comfy.

Bar, restaurant and pool all open. A great place to stay.

Wandering Knapps

Nice quiet and clean place, everything was in order I would definitely recommend this place for short term stay.

The hotel was pleasant the rooms updated and modern. The property in general was great. However, the pat that made the stay exceptional was the staff. From the front end who went above and beyond to accommodate to buildings engineering staff, who might or day were there to make sure my stay was amazing. I would like to thank Eugene in particular for going above and beyond.

Delays caused me to miss my flight. Got a voucher to stay here.

A relaxing 12 hrs.

Chicken wings were delicious. Highly recommended. There's a pool, gym, bar.

Great staff!

After a long day of traveling we hopped on the shuttle from the airport and met the MOST friendliest driver Paul. I heard the New York in him right away and felt an instant connection with him. It turns out the hotel is super close to the airport and yet I kinda wished it had been farther away so we could have continued the wonderful conversation. And now get this, after we arrived and enjoyed a meal at the restaurant, I needed to make change to leave a cash tip and couldn't get it done at the restaurant or even at the front desk. Thankfully Paul was able to break the $20, what a guy! Truly a star.

This place is great stayed 3 times in 6 weeks traveling through. Service is great, food good and rooms very comfortable.

I would've given this place 3 stars if not for the staff. All of them were friendly and helpful.



The furniture and decor were the usual Sheraton. The room was clean and comfortable. The club room had nice views. The lobby had plenty of comfortable seating, but don't put an open drink on the small tables with three legs--they have high centers-of-gravity.



My room's AC only blew very cold air. I had to turn it off to stay warm. The shower's water pressure fluctuated and was generally low. The cable machine in the fitness center only had one handle. One of the parking lots did not have a gate.



I'd still come back, though, because of the staff and club room.

Sheraton Albuquerque Airport Hotel is a good 3-star hotel with very good customer service. The rooms are spacious and the staff were very helpful when we had complaints about the rooms. Special thanks to Justin at the front desk for alwayswilling to help. There is only one in-house restaurant which seems under-staffed as there were long delays in meal requests. It is a walking from the airport and the airport shuttle were quite helpful for short distances around the hotel.

Remember to use Hᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking any room. This web site will compare hundreds of booking websites and usually will have rooms much cheaper than others! You're welcome :)! This place is one of the highest rated in the area. I have been staying here for a very long time. If you decide to stay here you won't regret it.



My sister and brother-in-law had their wedding reception there. It's a beautiful property, lots of amenities. Very nice lounge/ restaurant in lobby. We had the large, double room and it was so pretty. The staff are amazing, very accommodating, willing to help.

The hotel was great. It was literally right next to the airport... A 20 minute walk put you at the terminals. Even being so close, you couldn't hear the planes from inside the hotel, so soundproofing was great. I'd definitely stay here again. Oh, and the food in the restaurant was fantastic.

Amazing rooms! Updated and modern. Beds are comfy. Thin walls though. The restaurant at the hotel was amazingly delicious, I had the enchiladas and they were super delicious best I've had outside my kitchen.

Fantastic price, service, and quality. They let me pick the upper level 12th floor and the view of the city was incredible. It is my first time visiting New Mexico but when I come back, I'll be looking forward to staying in this hotel again.

Lovey and helpful front desk staff, shuttle to airport, early breakfast options and I got put on a top floor with excellent views. Only thing missing was a mini fridge. With COVID-19 I had bought some items to take on the plane but had no way to refrigerate them.

A great hotel for where we needed to be on our journeys. It was close to the airport, car rental returns were a breeze, they have no buffet breakfast included but they do have a restaurant on site and a bar. We happened to end up getting food to go so we could keep going on our vacation journeys. It is a nice clean hotel. And we had a problem with the heat in our room. It was crazy too hot And we could not turn the heat down, adjust, or off, but the manager worked with us and gave us points back on our Marriott rewards. So I was satisfied and I would stay there again.

Nice place overall, with comfortable rooms and nice atmosphere. Has all the amenities you may need and there's restaurants nearby. Staff can use a little more training on how to greet and how to treat guest more professionally but I would still recommend this hotel.

Make sure to use ʜᴏᴛᴇʟʙᴜʟʟʏ .ᴄᴏᴍ when booking any hotel. They compare hundreds of booking websites and normally will have rooms much cheaper compared to others! You're welcome :)! This resort is one of my favorites in the area. I've been staying here for a very long time. If you choose this place you definitely will love it I'm sure!



The New Albuquerque Airport Sheraton hotel is nice they remodeled the entire building including every room. Your a 5 stars hotel Sheraton!

Very nice,clean,price,food hotel and the sunrise speechless

Very nice staff and love the hotel

Pros: The front desk was really helpful. Since I stayed for two weeks, I got to where I could joke around with some of the staff. I'm pretty sure there blackout curtains could stop a nuclear blast. Cons: No minifridge when I got there, then they tried to deliver multiple times.

Nice hotel, rooms were clean and the beds were comfortable. Parking is free and there are plenty of spaces, a nice bar, and an executive club lounge for members.

Location with the short walk from the airport (see photo) would give this hotel five stars, the cold shower on the high floors reduces the rating. Water finally warmed up for the third person to shower in the morning. Rooms are what you should expect for an airport location.

The room and staff is excellent. They were able to assist me in getting a room last minute with ease. That said, I had to go back and forth with customer service about a previous reservation that the hotel couldn't find. After an hour and 3 separate calls, the floor staff took care and resolved my issue and offered to get the same rate my last reservation had. Great people.

Rooms were nice and clean but prepare to pay for everything as extras. Parking is $11/night, unsurprising I guess for being near the airport, but the kicker is paying for a mini fridge in your room?? Super annoying.

Nice place for the money, just a bit hard to regulate the AC at night in the hot summer months as are most hotels, when you're use to sleeping with the windows open.

There was an event that was held at this Sheraton hotel. The event included a small breakfast and a full lunch. The staff was amazing! The customer service was wonderful. They were very helpful, caring and sweet. The ballrooms were the perfect size for the event and the layout fit the presenter perfectly.

My sister and brother-in-law had their wedding reception there. It's a beautiful property, lots of amenities. Very nice lounge/ restaurant in lobby. We had the large, double room and it was so pretty. The staff are amazing, very accommodating, willing to help.

Make sure to use Hᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking any resort. This web site will compare hundreds of booking web sites and usually will have rooms much cheaper compared to others! Thank me later! This place is one of the best in this area. I've been coming here for a long time. If you stay for a few nights you definitely won't regret it.



Stayed here for the Military Strong Bonds weekend retreat and it was super fun. Good location, but not too much around it. There is a great Old Town to check out though! The hotel staff was very nice and helped us through the parking process easily. The pool was very clean as well.

This is clearly an older hotel but has been updated at some point. The staff is super nice here. It is almost 11 dollars a night to park in their lot.. There are fridges in the rooms but microwaves are only with the vending machines on floors 4 and 9. Laundry machines are on floor 7 and take quarters. The hotel is rather clean although the rooms and some of the public places smell of mildew although I didn't see any actual mold. The bed is super comfy and the sheets are soft. This hotel is literally a parking lot away from the airport terminal. I saw lots of airline crew members just walking over with their luggage. I would definitely stay here again.

Excellent staff, Ed checked me in and was incredibly gracious while handling my room while also dealing with a flight crew who jumped line and demanded attention, Ed handled things in a very professional manner, this is why I love this Sheraton, amazing staff, great location, good food onsite and a shuttle that is available on demand, highly recommended!!

The staff at this hotel are fantastic. They all went above and beyond with regards to multiple issues during my stay. I extend an extra shout out & thank you to Ed S. who took point on helping me and did so with genuine kindness and respect. The front desk attendant, breakfast server and chef also extended their generosity and kindness.



The gum is great..The restaurant/ bar was open late, which is huge for us. The rooms were nice. It is a safe and clean hotel. But the staff really made our stay. Ed S. should be paid extra to travel and teach hotel staff how to be more like him. I'm not sure if he is a manager or employee, but if he isn't a manager, he should be.

I haven’t had a bad experience at this hotel in the 3 times I’ve been. Every time I have been greeted nicely and have had any complaints they were taken care of quickly. This most recent trip we had a late afternoon flight, and Alicia at the front desk allowed us to check out later than usual to accommodate us! I have always had a good stay here and hope it continues in the future!

Rooms are a bit dated and could use a refresh. I think they only had one elevator running the last time I was there. The hospitality room is pretty good - the hostesses are always very pleasant.



Also tried their restaurant. I had the hatch green chili burger; I could barely taste the chilis. Sort of disappointed there.

We stayed here for one night on our way to Phoenix and had a very pleasant experience. Funnily enough, we weren’t flying or using the airport, we just got a good deal and liked that they don’t charge a pet fee (as long as pups are under 40 lbs) which is always good since we were traveling with our dogs. That being said, it’s literally right next to the airport. The downstairs lobby is beautiful and clean and the staff were super friendly. The room itself was spacious and tidy. One downside is there’s no fridge or microwave, but that makes sense for an airport hotel. The beds were comfy and the TV was large and had Showtime channels. On our way back through ABQ we will definitely plan to stay here again.

After reading the reviews ahead of time I was very observant of all things mentioned to see how valid the comments were... I found this hotel to be very nice and the employees and services to be nicely accommodating. Decor very pleasant, sizable room with amenities, comfy bed but most of all, every single employee very personable and eager to assist.

Don't forget to use Hᴏᴛᴇʟʙᴏʟʟʏ.ᴄᴏᴍ when booking any resort. This website will compare thousands of booking websites and typically will have prices much cheaper than others! Thank me later on! This hotel is one of the most well known in the area. I've been staying here for years. If you decide to stay here you won't be disappointed.



This place had friendly staff, during Audit shift with the front desk. Quick response on any requests or questions. They had a couple of the women that were very darn good housekeepers. The assignment head housekeeper had attitude and al9/ seemed to bother her such as an extra hair shampoo or an ÷Xtra coffee for the room I payed for.

What started as a shaky check in experience ended up being a great experience! From the manager to the amazing customer service representative Amanda, was one for the books! Amanda made me feel welcomed, and provided a comfortable experience that I’ve never had before in Albuquerque. Amanda even provided suggestions of where to enjoy dinner and drinks outside of the hotel as I was visiting for a work conf for a week.



I can definitely see myself coming back to Albuquerque and staying with this great team!

Stayed for 2 nights this week, we loved it here. Clean room, great service, loved the large closet. The beds were comfortable and the pillows were like clouds, I slept great. Thank you for a great stay, I'll be back.

My flight was cancelled & I called them & they immediately said come on over! Great Staff.. & even gave me a bag with toothpaste & toothbrush! Room was awesome!! A+++

I like staying at this hotel. It's nice. Has a great view on both sides of the hotel.

Stay was from 3/5-3/6...Staff was amazing! From the check in to the bartender! Being a Titanium Elite Member, I was given access to Club 15, wonderful service there as well. Location was great. Check in was with ease and extreme politeness! Room was very clean and tidy I would maybe recommend some updates but overall 8.5/10!

This place had friendly staff, during Audit shift with the front desk. Quick response on any requests or questions. They had a couple of the women that were very darn good housekeepers. The assignment head housekeeper had attitude and al9/ seemed to bother her such as an extra hair shampoo or an ÷Xtra coffee for the room I payed for.

The New Albuquerque Airport Sheraton hotel is nice they remodeled the entire building including every room. Your a 5 stars hotel Sheraton!

What a great value! As a weary traveler (roadtrip), I wanted a nice and quiet hotel to spend NYE. Sheraton Albuquerque Airport Hotel to the rescue! The sound insulation is incredible, probably because of the proximity to the airport, but I'll take it. Plus, being a taller building, you get more distance from the fireworks on the streets.



For folks traveling with pets, there's NO PET FEE! This is pretty much unheard of in 3-star+ hotels so I was surprised to hear when I called to confirm what I was reading online. There's also plenty of grassy patches around the property with poop bags and waste bins.



The parking is $10/night though, but it's a fair price since it's a gated lot that's off the roadway with great lighting.



Others talk about the dated furnishings, but I personally like solid wood furniture and also, I'm not expecting the latest interior design trends from a Sheraton.



All the creature comforts, cleanliness, and professionalism you'd expect from a big chain without the post-inflation-era prices. I'd stay here again!

I’ve been traveling to Albuquerque for 1-2 weeks out of each month for the past year and this is the BEST hotel in the city. I actually want to give it 4.5 stars if I could. The staff is the BEST in the city, the food is great, but the room are a little dated (standard with Sheraton though). Over the past year I’ve gone from no status to Platinum status and have stayed at every high end hotel of both Marriott and Hilton hotels. can vouch that the food and staff at the counter treat everyone the same no matter their status and the restaurant / bar staff are the best and friendliest in the city. Food is fairly priced and delicious. Even after all that, I must say the staff of the Executive Lounge is the best I’ve EVER encountered in all of my travels including different cities. I would to highlight both Erica ants Amanda as they make the executive lounge a great experience. Super friendly, attentive, and professional. I look forward to every time I stay here because of them. Honestly if they left I would knock this review down to 3.5/4 stars instead of 4/4.5 stars.

Just a few hundred yards from the airport. Great location. The rooms are standard. Mine didn't have a refrigerator, but they ordered one to be sent up which was nice. The bed is very very very comfortable and oversized..Alaska King perhaps.

Rooms were average for a hotel. Only the need menus from the Left Turn inside the room instead of calling to get one or having to go down stairs.



Although it's annoying having to have a code to leave the parking lot but not to get into the parking lot, especially when meeting with guests at the site.



If you just need a quick place by the airport, it will do. It you plan to have guests or in a group, it's not the best choice.



Food was very good at Left Turn.

Wonderfully quiet in spite of being so close to the airport. Very thick walls, ceilings and floors. Literally never heard a sound from outside the room. Clean, great service. Nice hotel.

Although room service was short staffed. Alicia took her time to do what most people would not do to keep the customer happy. She left her duties as front desk supervisor. She cleaned and stocked my room. I really appreciate her sense of duty towards her job. Sheraton Hotel should recognize her as a top employee. Kudos to Alicia.

Amanda in the lounge new to the job also very attentive in the upkeep and stock. All smiles in greeting everybody.

This is the second time we stayed this year. It a clean decent secure hotel, although not dazzling. The price was very reasonable, especially with a senior discount. The best thing of all was the friendliness of the staff. The front desk was very welcoming. The in-house restaurant staff members were excellent. Ron the bartender was very professional and a special shout-out to our server Edwina. She also just happened to be our server last time we stayed. Both times we were blown away by the quality of her service. What a sweet lady!

Well maintained rooms next to the convention Center and a monorail stop. Great pool and hot tub, protected from the wind, in the central courtyard. Bar/grill has small selection of good dishes. Large multi-story parking garage. Elevator to rooms requires a room key to go up.

I have used them twice now for airport parking. Staff is always friendly & helpful. Car has always been safe. Rates are great!

Josie in housekeeping is absolutely amazing. I forgot my Hydro Flask at the hotel and she took the initiative to not only find it, but bring it to me at the airport. She even offered to fill it up with water or coffee. I really do appreciate this, and Josie. The hotel staff, and the bartenders are all very kind, one employee has been working there 25 years. I also love the convenience of this hotel in relation to the airport. Thank y’all so much!

Everyone I encountered at this hotel was amazing and welcoming, even though I had two insane Australian Shepherds with me, and I was traveling alone. From Jodi and the amazing man at the front desk who took one of my dogs so I could chase after the other one (who backed out of her collar and ran out the sliding doors) to housekeeping and the bartenders... Everyone was wonderful! This hotel is at the half way point for me when I visit my Mom in Arizona, and in a convenient location, so I am thrilled they are dog friendly. One evening however, I had to go to the car and bring the dog crates in, and of course someone else on the dog floor complained in the five minutes it took for me to leave and return. The guys who were standing outside my door explained that someone had complained, but when I explained that it's just me traveling alone with two dogs, and I have no choice because I need to make multiple runs to the car, the employees were totally understanding and kind about the situation. Now if only some of the other "dog lovers" on the 4th floor could behave similarly. You never know what someone else is going through. They could be traveling alone on a 13 hour road trip with two dogs, and need a little bit of patience from you. I understand most people road trip with dogs and another human companion, but not always the case... Nonetheless I highly recommend this hotel and will be returning soon without dogs so I can enjoy the hospitality even more.

Incredibly convenient location, within walking distance of the airport. In fact the airport post signs directing you on exactly how to walk to the hotel.

Our flight landed at midnight before Thanksgiving. It was an easy walk to the hotel from the airport and we had two young kids in tow. The front desk person was very friendly and welcoming! The room had opportunities for improvement, but the beds were comfy and the room was clean which is all we really needed. We had breakfast in the morning and the restaurant waitress was also super friendly and accommodating to our kids needs. I’d definitely stay here again!

We needed a place that was close to the airport because of the time that we had to fly out of Albuquerque The hotel is an older hotel but was clean and had great facilities it convenience of getting to the airport was less than a couple minutes and it saved us a bunch of time that we used to sleep

This was the last leg of our trip in Albuquerque. I was lucky enough to book this place on 17500 pts and was able to check in early.



We needed a quick nap before our balloon flight so that was perfect.



After our flight we were in a predicament, we needed to drop off a rental car but our flight would be before they opened. So how would we get to the terminal? I have to thank the front desk crew here to help me think in my sleep deprived state.



They told me drop off the car now before it closes, call the front desk back and have the shuttle pick me up from the rental facility and take the shuttle to the airport in the am.



Wow! After dropping off the car I called the front desk they were there within 5 minutes the ride back was super fast.



In the morning right after checking out we were able to hop right on the shuttle and it was less than 1 minute ride to the terminal. Best hotel/airport experience ever!

I drove here from NC for my son's internship. My first visit to New Mexico and our first drive to the west. It was a long 27 hour drive. We checked in the hotel and the check in process was great. We left got something to eat and came back and decided to grab and drink and head to our room. Christine the bartender immediately rudely said we can't sit there and eat at the bar. we hadn't sat down. I replied we just wanted to order a drink is that ok. Her reply was I gotta go to the bathroom because I have been holding it for a while so you are just going to have to wait and walked off. We went to our room to put our things down. I came back down and things just got worse with her. I ended up having words with her. 15 minutes later she just kept going on and on with smart comments being rude serving other people and not me. I went to the front desk twice and no one did anything. My TV didn't work, had to ask twice to be fixed. The guy who finally came up was nice but it took 2 hours. After all of this I tried to take a shower and what do you know.....no towels and wash cloths. Having worked at Marriott for the last 2 years I know what kind of service suppose to be offered and what kind of resolution should be offered. How you should treat guests and what I would have done in this situation. Nothing was done. Management did nothing. Front desk did nothing. I was there to see move my son on the other side of the country. And my first night was dealing with hotel issues. Sheraton is normally the go to hotel. I would have never thought I would have had issues at a Sheraton. I was more disappointed in the fact there was no follow up for the issues. Everything else was great. The room was fine. I don't expect perfect. The towels and TV didn't bother me it was just added to the rudeness of Christine.

The hotel is so close to the airport you can walk to it. The shuttle is nice when you just can't walk another step. I liked the room design and layout. I would have enjoyed more charging ports and the outlets were stripped and inoperative.

Nice place and convenient to airport. Bar and restaurant stay open until at least midnight, which is great. Enchiladas were good but a bit pricey. Room was fine, though the enormous TV didn't work ("no signal"). I called the front desk about it, and they said they'd send someone up, but no one came.

Excellent service & friendly & professional throughout my stay.

Stayed here for the Military Strong Bonds weekend retreat and it was super fun. Good location, but not too much around it. There is a great Old Town to check out though! The hotel staff was very nice and helped us through the parking process easily. The pool was very clean as well.

Had a very good stay. Staff was friendly and very professional. Coffee was ready in lobby by 0400. The gym is one of the nicer ones. Very good stay.

I’ve been traveling to Albuquerque for 1-2 weeks out of each month for the past year and this is the BEST hotel in the city. I would give it 4.5 stars if I could. The staff is the best in the city, the food at the restaurant is great, but the rooms are a little dated (standard with Sheraton though). Over the past year I’ve gone from no status to Platinum status and have stayed at every high end hotel of both Marriott and Hilton. I can vouch that the check-in staff treats everyone the same no matter their status and the restaurant / bar staff are the best and friendliest in the city. Even after all that, I must say the staff of the Executive Lounge is the best I’ve EVER encountered in all of my travels including different cities and hotel brands. I would like to highlight both Erica and Amanda as they make the executive lounge a great experience. Super friendly, attentive, and professional. I look forward to every time I stay here because of them. Honestly if they left I would knock this review down to 3.5/4 stars instead of 4/4.5 stars.

Make sure to use ʜᴏᴛᴇʟʙᴜʟʟʏ. ᴄᴏᴍ when booking any room. They compare hundreds of booking web sites and typically will have rooms much cheaper compared to others! Thank me later! This place is one of the highest rated in the area. I've been staying here for years. If you stay for a few days you definitely won't regret it.



This place had friendly staff, during Audit shift with the front desk. Quick response on any requests or questions. They had a couple of the women that were very darn good housekeepers. The assignment head housekeeper had attitude and al9/ seemed to bother her such as an extra hair shampoo or an ÷Xtra coffee for the room I payed for.

The room and staff is excellent. They were able to assist me in getting a room last minute with ease. That said, I had to go back and fourth with customer service about a previous reservation that the hotel couldn't find. After an hour and 3 separate calls, the floor staff took care and resolved my issue and offered to get the same rate my last reservation had. Great people.

My husband & I stayed on Dec 30, 2022. Check-in was quick and efficient. Wish I would have gotten the name of the gentleman that checked us in; he was very helpful and pleasant. We were driving our RV pulling a car, and he was extremely helpful with parking our rig. This Sheraton had oversized parking available. We travel with 2 small dogs and there was no extra charge.



The room was clean and comfortable. The decor was a bit dated but adequate. Nice large TV. I didn't use their internet but had good cell coverage. The bath and shower needed some improvements cosmetically but worked fine. The room was quiet.



We had supper and drinks in the hotel restaurant. The waitress was excellent, very friendly, and personable. The bartender mixed a great drink and was also friendly. The food was good, presented well, and very tasty.



The lobby, hallway, and outside areas were clean and neat and we felt safe. The hallway smelled a little musty



Overall we were very satisfied with our stay and will stay here again next time we are in Albuquerque.

Clean, safe, comfortable, convenient and friendly staff. Great food to go.

The rooms were large and everything but ours wasn't very clean. There was a lot of hair on the floor and we found some trash at the foot of our bed. The service was amazing and they took social distancing very seriously which I loved.