The hotel is so close to the airport you can walk to it. The shuttle is nice when you just can't walk another step. I liked the room design and layout. I would have enjoyed more charging ports and the outlets were stripped and inoperative.
Everyone I encountered at this hotel was amazing and welcoming, even though I had two insane Australian Shepherds with me, and I was traveling alone. From Jodi and the amazing man at the front desk who took one of my dogs so I could chase after the other one (who backed out of her collar and ran out the sliding doors) to housekeeping and the bartenders... Everyone was wonderful! This hotel is at the half way point for me when I visit my Mom in Arizona, and in a convenient location, so I am thrilled they are dog friendly. One evening however, I had to go to the car and bring the dog crates in, and of course someone else on the dog floor complained in the five minutes it took for me to leave and return. The guys who were standing outside my door explained that someone had complained, but when I explained that it's just me traveling alone with two dogs, and I have no choice because I need to make multiple runs to the car, the employees were totally understanding and kind about the situation. Now if only some of the other "dog lovers" on the 4th floor could behave similarly. You never know what someone else is going through. They could be traveling alone on a 13 hour road trip with two dogs, and need a little bit of patience from you. I understand most people road trip with dogs and another human companion, but not always the case... Nonetheless I highly recommend this hotel and will be returning soon without dogs so I can enjoy the hospitality even more.
We were compensated a night from delta due to mechanical problems. I would have left if we had to pay. The room was so old and there was 1 electric outlet between the beds and only 1 socket worked but literally not even bolted in the wall huge fire hazard!!!! The TV had 10 channels that worked only 8 in English....stay somewhere else this is not up to Sheraton standards. The staff was all amazing but they can't do much when running such a run down shotty hotel
The hotel was pleasant the rooms updated and modern. The property in general was great. However, the pat that made the stay exceptional was the staff. From the front end who went above and beyond to accommodate to buildings engineering staff, who might or day were there to make sure my stay was amazing. I would like to thank Eugene in particular for going above and beyond.
We needed a place that was close to the airport because of the time that we had to fly out of Albuquerque The hotel is an older hotel but was clean and had great facilities it convenience of getting to the airport was less than a couple minutes and it saved us a bunch of time that we used to sleep
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The New Albuquerque Airport Sheraton hotel is nice they remodeled the entire building including every room. Your a 5 stars hotel Sheraton!
Rooms were nice and clean but prepare to pay for everything as extras. Parking is $11/night, unsurprising I guess for being near the airport, but the kicker is paying for a mini fridge in your room?? Super annoying.
Delays caused me to miss my flight. Got a voucher to stay here.
A relaxing 12 hrs.
Chicken wings were delicious. Highly recommended. There's a pool, gym, bar.
Ray Isaac Romero
The New Albuquerque Airport Sheraton hotel is nice they remodeled the entire building including every room. Your a 5 stars hotel Sheraton!
The air conditioning was not cooling in our original room nor the room they moved us to. The receptionist did offer us a free breakfast and was apologetic. If I had to guess I’d say the lack of maintenance is due to lack of staffing from Covid, which is out of their control.
Bathtub does not drain well. Front desk person argued with me when I requested to have a room facing away from the runways because I'm very sensitive to runway noise. He insisted there was no difference in noise level because the planes make plenty of noise in the air. I was checking in at 4am my time as I'm from the east coast and I was in no mood to have an argument.
I came back 2 years later and same problem. Room was noisy and was told they were full. Always an excuse because they don't want to bother to change your room.
Fantastic price, service, and quality. They let me pick the upper level 12th floor and the view of the city was incredible. It is my first time visiting New Mexico but when I come back, I'll be looking forward to staying in this hotel again.
I like staying at this hotel. It's nice. Has a great view on both sides of the hotel.
My flight was cancelled & I called them & they immediately said come on over! Great Staff.. & even gave me a bag with toothpaste & toothbrush! Room was awesome!! A+++
Wandering Knapps aboard MV Illuminate
What a wonderful experience. Everyone was very kind, welcoming and helpful. Checkin was easy, the room was nice. No fridge, but that's okay. The shower was so clean and hot water! The beds were clean not new, not comfy.
Bar, restaurant and pool all open. A great place to stay.
Incredibly convenient location, within walking distance of the airport. In fact the airport post signs directing you on exactly how to walk to the hotel.
Surprised to find a parking charge on my receipt since there was never any mention that it was paid parking. I appreciate your honesty and transparency.
I was going to spend another week here but I'll be finding somewhere else.
Excellent staff, Ed checked me in and was incredibly gracious while handling my room while also dealing with a flight crew who jumped line and demanded attention, Ed handled things in a very professional manner, this is why I love this Sheraton, amazing staff, great location, good food onsite and a shuttle that is available on demand, highly recommended!!
Assistant GM,Mr. Ed Sanchez and his staff such great people..our waitress Debroah such a very nice lady, made sure we were satisfied. If you are going to have breakfast, my suggestion and recommendation is the green chili breakfast burrito. Nice clean rooms. Bar is closed other than for beer and wine due to COVID. Will be back! Loved the hospitality all showed for our stay.
Stayed here before. No problem. Dropped my mask at a gas station before checking in this time. I was shocked, this property does not offer any "$0.15" masks for guest. Seems like Sheraton brand in NM is now another Super 8.
The room and staff is excellent. They were able to assist me in getting a room last minute with ease. That said, I had to go back and fourth with customer service about a previous reservation that the hotel couldn't find. After an hour and 3 separate calls, the floor staff took care and resolved my issue and offered to get the same rate my last reservation had. Great people.
Clean, safe, comfortable, convenient and friendly staff. Great food to go.
We had to switch floors because the floor we were given smelled like sewer. 3 of the 15 floors reek. We were getting headaches. The staff was nice about it but they shouldn't of placed us there in the first place. You have to pay for wifi and they don't have free breakfast. Positive: There is no pet fee and the beds are comfy.
We stayed here for one night on our way to Phoenix and had a very pleasant experience. Funnily enough, we weren’t flying or using the airport, we just got a good deal and liked that they don’t charge a pet fee (as long as pups are under 40 lbs) which is always good since we were traveling with our dogs. That being said, it’s literally right next to the airport. The downstairs lobby is beautiful and clean and the staff were super friendly. The room itself was spacious and tidy. One downside is there’s no fridge or microwave, but that makes sense for an airport hotel. The beds were comfy and the TV was large and had Showtime channels. On our way back through ABQ we will definitely plan to stay here again.
The room and staff is excellent. They were able to assist me in getting a room last minute with ease. That said, I had to go back and forth with customer service about a previous reservation that the hotel couldn't find. After an hour and 3 separate calls, the floor staff took care and resolved my issue and offered to get the same rate my last reservation had. Great people.
Hotel is within walking distance of ABQ airport. Hotel Fitness center is still closed. Rooms are not updated but clean and sufficient for a good night’s sleep. In room coffee packets are horrible.
Very nice staff and love the hotel
I have stayed here quite a few times and it's usually a pleasant stay without any hiccups. This time though I noticed the outside of the bathtub dirty, as well as the walls and door. Just a little more of attention to detail when cleaning would fix this. Also, there was a storm going through the day before we left and we noticed the carpet near the window was wet, and noticed there was water accumulated in the inner window railing. I think the window should be checked for proper sealing.
Very nice,clean,price,food hotel and the sunrise speechless
Excellent service & friendly & professional throughout my stay.
I do not recommend this place to anyone. It's a quiet place but they need to hire more attentive housekeepers. My husband and I are frequent to motels and this one is by far the dirtiest we have been to. Rooms was spacious but not clean. The restroom had black mold, baseboards and pictures frames are dirty. And the curtain full of dust. Other than that the lady checkin Guests was awesome. Thank um
Lovey and helpful front desk staff, shuttle to airport, early breakfast options and I got put on a top floor with excellent views. Only thing missing was a mini fridge. With COVID-19 I had bought some items to take on the plane but had no way to refrigerate them.
This hotel is located at the edge of the airport. If you stay on a high floor, you will have a nice view of downtown and if you are lucky maybe a Hot Air Balloon in the morning.
I found check-in very easy, masks required, sanitary steps being taken. There was no recognition of my status for upgrades despite being about 12 cars in the parking lot. The room was a fine size. Good water pressure in the shower. However, that is kind of where it ends. Beds were really uncomfortable. The room was clean but looks like it has been completely neglected over the years withe chips in the tile (in the bathroom), chair at the desk was stained, decor was just really worn down. We were on the 9th floor and had a nice view of downtown. We even caught 3 hot air balloons in the morning. We just tried to avoid looking down as their pool is closed (understandably for COVID) and completely neglected as it was full of dirt and was a dirty green color.
The lounge was closed so they did offer a "to-go" breakfast. I asked for a side of fruit but was told they don't have fruit because it goes bad too easily? I got fresh fruit from the aLoft and Element which are a lesser class of hotel. So that makes me confused. We ended up ordering dinner from GrubHub since they only had 4 items to order from the hotel. We didn't want to go out anywhere since NM wants ppl who are traveling to quarantine for 14 days. They also charged me for parking which really drives me crazy when there are only 12 cars in the lot.
The hotel is dog friendly and gave us no issues with our dog. Overall, I would probably not stay here again unless they remodeled.
The rooms were large and everything but ours wasn't very clean. There was a lot of hair on the floor and we found some trash at the foot of our bed. The service was amazing and they took social distancing very seriously which I loved.
Nice place for the money, just a bit hard to regulate the AC at night in the hot summer months as are most hotels, when you're use to sleeping with the windows open.
The hotel was great. It was literally right next to the airport... A 20 minute walk put you at the terminals. Even being so close, you couldn't hear the planes from inside the hotel, so soundproofing was great. I'd definitely stay here again. Oh, and the food in the restaurant was fantastic.
Nice quiet and clean place, everything was in order I would definitely recommend this place for short term stay.
Wonderfully quiet in spite of being so close to the airport. Very thick walls, ceilings and floors. Literally never heard a sound from outside the room. Clean, great service. Nice hotel.
Amazing rooms! Updated and modern. Beds are comfy. Thin walls though. The restaurant at the hotel was amazingly delicious, I had the enchiladas and they were super delicious best I've had outside my kitchen.
After reading the reviews ahead of time I was very observant of all things mentioned to see how valid the comments were... I found this hotel to be very nice and the employees and services to be nicely accommodating. Decor very pleasant, sizable room with amenities, comfy bed but most of all, every single employee very personable and eager to assist.
There was an event that was held at this Sheraton hotel. The event included a small breakfast and a full lunch. The staff was amazing! The customer service was wonderful. They were very helpful, caring and sweet. The ballrooms were the perfect size for the event and the layout fit the presenter perfectly.
Laurie Brustad Kennedy
This is hotel is tired and dated. The heating/cooling system is not regulated--my room was way too hot and the meeting room where my meeting was held was also way too hot. There were multiple complaints from attendees and it never did get better, even after they said they were turning the air conditioning on (in January). Also, the entire group of chandeliers in the back of the meeting room began to emit a strobe light effect on the second day of my meeting. It was significant enough and went on long enough to potentially cause seizure activity in anyone with a seizure disorder. Several participants were complaining of headaches.
My hotel room was noisy--significant noise coming from other rooms as well as airplane noise. Cleanliness was so so. Outlets were worn out. Thankfully I brought an extension cord so that I could plug in electronics.
The food in the restaurant was good. Service was slow even though the restaurant was not full. The staff in the hotel were pleasant and helpful across the board.
Nice hotel, rooms were clean and the beds were comfortable. Parking is free and there are plenty of spaces, a nice bar, and an executive club lounge for members.
Pros: The front desk was really helpful. Since I stayed for two weeks, I got to where I could joke around with some of the staff. I'm pretty sure there blackout curtains could stop a nuclear blast. Cons: No minifridge when I got there, then they tried to deliver multiple times.
It’s a bad Hotel living experience for my wife and me. The rooms is old, not clean and noisy. At the first, I lived in a “ connecting” room. Just a thin and wood door between ours and next room. I can hear every words the people talking to each other in next room. And the room seemed like nobody lived in for a long time ago. The quilt was so dirty that we slept very uncomfortable at night.
Although the counter staff was very good and quickly changed the room for me the next day, the situation has not improved. Just changed to a worse “ connecting “ room. So on the third night, my wife and I had to change to another Marriott hotel.
Had a very good stay. Staff was friendly and very professional. Coffee was ready in lobby by 0400. The gym is one of the nicer ones. Very good stay.
David H. Nguyen
This was the last leg of our trip in Albuquerque. I was lucky enough to book this place on 17500 pts and was able to check in early.
We needed a quick nap before our balloon flight so that was perfect.
After our flight we were in a predicament, we needed to drop off a rental car but our flight would be before they opened. So how would we get to the terminal? I have to thank the front desk crew here to help me think in my sleep deprived state.
They told me drop off the car now before it closes, call the front desk back and have the shuttle pick me up from the rental facility and take the shuttle to the airport in the am.
Wow! After dropping off the car I called the front desk they were there within 5 minutes the ride back was super fast.
In the morning right after checking out we were able to hop right on the shuttle and it was less than 1 minute ride to the terminal. Best hotel/airport experience ever!
Nice place and convenient to airport. Bar and restaurant stay open until at least midnight, which is great. Enchiladas were good but a bit pricey. Room was fine, though the enormous TV didn't work ("no signal"). I called the front desk about it, and they said they'd send someone up, but no one came.
Was a quiet & comfortable place to stay. Convenient to the airport. BUT since Marriott took over, things have changed for the worse. Be prepared to pay for parking now.
This Sheraton was one of the Best I've ever stayed with, very clean, friendly staff, wonderful rooms with beautiful views. Club lounge is awesome also with views you can not compare. Always will stay again when I go back
Thank You All. Cynthia (General Manager) is a professional at what she does there and it shows!
This is just a solidly good place to stay. It’s not fancy or anything, but the rooms are quiet, the staff are friendly, the beds are comfortable, and it’s walking distance to the airport. They have a basic breakfast buffet, not a lot of variety, but reliably good and usually served with nice New Mexico salsas. I’ve also since stayed at the Fairfield down the road because there wasn’t a room available at the Sheraton. If you’re using Marriott, the Sheraton is worth it. Avoid the Fairfield at all costs - unless you are a night owl and don’t actually intend to sleep.
A decent hotel, but it has its issues. The parking charge is really obnoxious. During this stay, the air conditioning went out, and it was uncomfortably hot one evening, to the point of seriously disrupting sleep. They did offer a complementary breakfast the next morning, if one were in a position to take advantage of it. The location near the airport is decent -- easy to drive to Central/UNM area, but options directly within walking distance are kind of limited.
Very nice hotel for a quick stay. Pretty friendly which was nice. I was just bummed I caught them during a remodel of the gym. Oh well, next time!
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