As a flight attendant who commutes, I stay in a lot of hotels and sometimes have to grab something close to the airport when I’m on call. This particular location hit all the marks - GREAT service from the front desk, clean and comfortable room, strong AC on a very hot day, microwave, keurig and fridge in room. It also has comfortable beds and pillows with nice comforters, and Dove products in the bathroom that are actually usable. All for a very reasonable price, in a convenient location. Comfort doesn’t always mean the most luxurious of everything and this location provides it. Very well-run and I will return!
Luna C
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Clean and comfortable. Cameron in the restaurant was extremely helpful. Amazing customer service skills. You don’t see that level of service too often anymore. Outstanding.
Jen Salgado
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I went on a cruise to Alaska I stayed in the hotel the night before I left and parked my car there for a week and stayed the night when I returned.
The first night the room was absolutely beautiful The second night I stayed however it was a handicap room The sheets on one bed look like it had been slept in. There was already a candy wrapper in the trash upon entering. It looks like a very old room with new beds very very loud room it was by the freeway or it sounded like they were unloading trucks all night and the TV wouldn't work I asked the staff to come in they brought a remote that didn't help.
Erik Luna
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Great rooms. Great facilities. Staff did a great job handling a booking issue (not their fault, 3rd party messed up)
The restaurant is the real gem here. Food at a hotel bar always seems unimpressive. This place knocked it out of the park. Alexus makes one hell of a drink.
In general, I dread coming to Portland for work. But, I'll happily stay here when I return to the area.
Rebecca Loiselle
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Beds are super comfy. There was a strange laundry room type noise in the next room over that came and went throughout the night. we were not adjacent the laundry facility though.The pool was just warm enough. No hot tub though. The restaurant was pretty good, though I it seemed like some dishes were frozen and reheated.
Chad Murrow
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This was second stay here. We got a suite which was nice overall, but the black out shades were ripped pretty good and the window was screwed shut to point of no ventilation. At least with our lay out the a/c was in the room which was nice for sleeping but kept the living area pretty toasty. Pool was good, clean, and warm. Overall a good stay. Oh the breakfast was subpar at best though with the scrambled eggs being really wet and the potatoes were way overcooked and chewy.
Emilie Bonney
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The hotel is 5 star. People are friendly and helpful. Beds are very comfortable. Rooms are clean. Parking is a nightmare. They have park and fly parking, so not just those staying and stay and fly. So if you are staying you mat be clear out in the back of the side lot, which means you get there late at night and have to carry all your luggage around the whole hotel to come in the front door, which is the only way to get in until you check in and get a key. I think hotel guests including stay and fly should have all the parking close by and the Park and fly should have a designated area at the back of the lot over by the convention center. This system they have has made no sense to me and I have stayed here for years. If it wasn't for the hotel being great, I would look at other options.
Maribeth Rubenstein
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We only waited a few minutes for the shuttle at the airport even though it was almost 11pm. From check-in to check-out and all the in between, every staff person was super friendly, competent, and helpful. Shout out to Bella at the front desk!
The room was spotless and all of the facilities were clean and in good order. Comfy bed, good water pressure in the shower.
Breakfast was perfectly fine - not an extensive menu but covered the basics. The server was efficient and pleasant. Swimming in the heated saltwater pool was a great way to recover from jetlag.
We couldn't have asked for a better experience from an airport hotel.
Kaylah
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I love holiday inn! Clean and cozy. Awesome airport shuttle and parking with security on lot.
I'm not sure why, but I was super impressed that this hotel had full size dove products in their bathrooms. Hand wash, lotion, Shampoo, conditioner, and body wash! Keurig and good creamer. Beautiful view of mountain from our room window. 😍
Greasy
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Close to our destination. Easy and close access to freeway. Hotel lobby seems remodeled. Rooms a bit outdated but clean. Beds/pillows were comfortable. The front desk staff was very nice and informative. Housekeepers and the waitresses at breakfast were very nice as well. Breakfast was very good. Pool a bit small but still enjoyable. Exercise room available but didn’t use it. Parking is secure. Quiet rooms. Would stay here again.
janice ford
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The room was nice and clean. The staff was pleasant and accommodating. The location is close to the airport and highways, which made the city readily accessible. There was a shuttle service, but I did not have to use it. It was my first time in the area, and I felt safe . Plenty of parking with parking security. I was able to use the excercise equipment. There is a very nice pool here, I am not a good swimmer so I strayed away because it was deeper than my height, it is over six feet on one end. The water was clean. There is an on-site restaurant, a lobby to sit and enjoy talking with other quest, access to computers and printers, a fireplace, and baked goods. An overall great experience. Thank you everyone for helping me enjoy Portland, Oregon and the metro area.
Carmen Stephens
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The hotel is fine but they had a massive cat convention during our stay that impacted many customers allergies and we weren’t warned about the situation during booking or at the time of check in. I feel like that’s a huge miss.
Otherwise, Pool was cool for the kids, fresh fruit in the water in the lobby was good, rooms were clean. Felt like the double queen beds were actually fulls.
Shamisha Meaux
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Me and my family had a blast. We went so that the kids could swim. Super COVID-friendly. We stayed in the Junior suite. The kids had a seperate area with a sofa bed. The pool was open by reservation and could be reserved for 1 hour at a time. No one signed up after us and we was allowed to stay for another hour. We had the pool area to ourselves. It was warm and very clean. We had to much fun we extended the stay for another day. The staff was very nice and accommodated for every request. I had 4 kids so extra towels blankets ect . will definitely be returning .
DJ Scott
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Definitely a big beautiful dining area but the bedroom was a little less beautiful. Overall a great place to stay
Alleb Hernandez
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This place is amazing 🙌🏼. It’s in a great location near airport and a bunch of stores that the shuttle can take you to if not driving, it’s very convenient. Checking in was a smooth easy process the front desk is so kind and helpful. My room was very clean, bed was super comfy. They have a restaurant too that was pretty good!! 10/10 recommend. Definitely will be coming back.
C Michelle
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I had a fantastic stay at the Holiday Inn Portland Airport! The rooms were clean, comfortable, and well-equipped with everything I needed. The location was convenient, making travel to and from the airport a breeze.
What truly stood out was the exceptional staff. They went above and beyond to ensure my stay was perfect, always friendly, attentive, and ready to assist with anything I needed. Their dedication to great service made my experience even more enjoyable.
I highly recommend this hotel for anyone visiting Portland!
Charity Young
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Should have used the IHG card on file. The last time I stayed that was not an issue, however I had the same problem in a different location. Would appreciate some consistency.
Shuttle service was not great. Overbooked and late. Need to ask about other considerations when booking… one family of 6 had a stroller and a wheelchair. We were a party of 5 that had skis. There were at least three other families trying to board. We had to separate to accommodate the overbooking.
Also no food or accommodation in the evening. Was told they “called out” after we waited for 20 or more mins to check in at 5pm and couldn’t get a meal.
Cylinda McAlister
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Had a family gathering. Very clean and close to freeway. Good coffee ☕ in the lobby and good front desk service. 😃
B girl
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I love being here the front desk management makes you feel right at home they are respectful and they keep everything clean they are very nice to you and you make you coffee in the front to make you feel right at home they're very friendly when you need something done or if you need towels or if you need your bed sheets linens and stuff they're running on top of it to where they give you a right there and then what things you need they're on top of everything they make sure your room is clean they ask if you need any room service they take good care of you they feed you in the morning where there's a little bakery in the front front of the desk everybody's really nice and really friendly here I love being here I don't want to have to leave
Ladonna Velasquez
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Visited my best friend here 2 times now.
They have a gate you have to go thru just to get in.
So its hard for you n your company to get robbed.
Larry Curfiss
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The hotel staff make up for any short comings with a dated facility to work with!
The staff have all been friendly, professional and helpful. We are 2 days into a 4 days stay. For our purposes (touring) the location has been fine, except for close dining. The hotel has a restaurant, and we have eaten in one night, but we wanted more options nearby, which are very few. Although we would have liked more convenient dining, overall being in this area has been nice for quick access to major roads leading to tourist spots, and not far from old town either.
Brenda Franks
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Overall experience was positive. There was an early morning train close in vicinity which may be disruptive to some. Staff was welcoming and professional. No complaints
caleb mathis
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So, I’ve stayed here 53 nights ‘ish since beginning of June, I have to say, this is my go to hotel when I’m working in Portland (which is a lot) every time I stay here the staff is super friendly and quick to respond if an issue arises. I’ve only had one issue since I’ve started staying here (at the end of April) which was a smoke detector that would not stop beeping. The staff was on the spot, offered to switch me rooms and fixed the issue right away. Alexis, Jacki and Angel in the restaurant are always friendly and treat me like family every time I’m here. The security staff is always on top of any safety issues that arise. Rates are always good (which my boss loves) Thank you guys for always being the best. You have a customer for life when I stay here in Portland.
Julie Colton
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Fantastic staff. They were so accommodating when we were evacuated with our pets. A lot of wildfire evacuees were staying there and the staff was great. Rooms average, but beds comfy jus t a double instead of queens in rooms.
Gail Shelton
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This is an older Holiday Inn but we are currently evacuated due to a forest fire. There are many evacuees here. This hotel has been incredibly kind and helpful to the many evacuees and their family pets. Thank you Holiday Inn.
Brad Erickson
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Really wanted to give this hotel 5 Stars and only putting 4 stars because the beds are quite small. There aren't any rooms with 2 queen sized beds, only double size (and seem a bit smaller than that even...). Not really big enough for 2 adults to sleep comfortably on at all. The hotel and rooms were super clean and the staff was fantastic though and location was perfect. Didn't try the breakfast but did look at it and it's $16/pp and seems like it's the same as you get for free at a Holiday Inn Express or most Marriott's. Seems like would be a much better buffet at that rate...
Jeffrey Balogh
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Friendly staff throughout my stay, clean comfortable, quiet room. It was a little bit above average, nothing outstanding, but enjoyable.
Cheryl Anderson
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I would’ve really liked for it to have a hot tub and a continental breakfast would’ve been nice as well. Nobody cleaned the room the second day and I just wonder if that’s how it is nowadays. But the room was comfortable the pillows were amazing. It was nice to have a coffee maker in the room. The hotel was quiet and convenient.
Suzanne Gray
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It was such an improvement to the Washington hotel the previous night. The bed was much more comfortable.
I didn't know if breakfast was included in the stay. The in room COFFEE was wonderful!!!!
I couldn't get anyone on the phone for check out process, the TV said some spots had online check out just not this one. The location was excellent for my travel needs. All in all it was good.
Brent Koester
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We spent the night and left our car here. We were worried about the car since the crime is so bad in Portland and homeless camps everywhere. They took good care of us, security checks on the vehicles routinely. Came back a week later and no problems. Front desk staff is very friendly, room was clean, check in simple, they got us on a 5am flight. Would do this again.
Kurt Thomas Hunt
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Really happy with my stay here. Room was clean and comfortable. Checking was a breeze and didn't take more than 5 minutes. Left my vehicle there for an extended period of time and it was safe (slightly less expensive than the airport). Would definitely stay here again when traveling through PDX.
Jeri Rector
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First time with Holiday Inn Portland Airport. Service is great, room prices were comparable- actually lower than most! We’ve had two dinners at the Latitude 45 lounge and it’s delicious. One waiter whose name is Jacki is awesome! Friendly, helpful, went above and beyond by helping with gluten free for my husband! Alexus showed us to our table and was very friendly. Thumbs up!! John was our, shuttle driver was also great! Very friendly and so very helpful. Even received a complimentary breakfast from him. This will definitely be our stay when traveling.
We’ll have breakfast in the morning and I’m expecting nothing but the best.
Elizabeth Cooper
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One of the gripes that I had was that the front desk service person did not tell me where or who I was supposed to give my breakfast voucher to. A second thing that I felt odd that they didn’t tell me ask me about or and have posted is if I wanted to have fresh towels. It would be nice if they had some gluten-free food options but otherwise there was a variety of food and drinks. The free airport shuttle was one of the reasons why I booked here.Overall it was a good place to stay for the price! =o)
Hannah Park
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The server, Jacki, was one of the kindest people we ran into during this trip. He definitely knew what he was doing! On top of this place being inside the IHG, I was able to get a complimentary drink!
The food was wonderful and one of the only places in months that we've gone to that actually cooked our steak correctly to medium rare! We are so grateful.
On top of that, the calamari salad was to share and they split it for us so generously which wasn't even something we asked for them to do. This place is right next to the airport so stop by if you're ever in Portland!
Emily Manning
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My husband and I with our baby and dog ended up stuck in Portland for an unexpected reason. Ended up needing to extend our stay. The staff was extremely helpful and even allowed us to move to a bigger room for no extra charge! Highly recommend! Thank you!
Sonya Miro
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The room was a sight for sore eyes that's for sure! With all the usual comforts we've grown used to. A large comfy bed, great furniture and decor, large bathroom with full size toiletries already in the bathroom ready to use. I'm part of a program where I get to check out at 2 pm which I really like. The building and rooms are very clean, housekeepers are nice. My only complaint is that breakfast is not complimentary.
Michelle Schwegmann
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Last minute choice to stay here to make an early flight. It was a hectic moment at check in with some alarm going off but everybody was so kind and calm and helpful. Turns out we could even do long-term parking at a really great rate! Also had to change our room from one King to two doubles since there were three of us and it was easy as pie. Really appreciate the nice people!! thank you Rikki and Banin!! 🙏🏽
Jennifer Hart
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The rooms are ok. They gave me a few late check out at 2 pm. Very nice . The location is very convenient next to the airport. My daughter had a rugby game so it was a good hotel for the circumstance.
Marta Caro
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Used Holiday Inn for off-site airport parking. It was so much easier to get to andpark at. Kudos
Dusty Sutton
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Upgraded to a suite, lovely room. Decent fish and chips in the lounge but I must comment on what an outstanding job Alexus did handling business while I was dining. She handled bar and meal service efficiently with warmth and authenticity. On 2 separate occasions, while I was dining, demanding and entitled guests were rude and disrespectful while accosting her as she was actively engaged in serving other seated guests. She gracefully handled the adversity while delivering quality service. It’s servers like her that make my dining experience awesome.
Adrian Larsen (ALPHA-LARSENPRESS)
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This hotel is affordable very clean. All employees are welcoming and friendly. They have security driving the parking lot all night so you can rest easy that your vehicle isn’t getting messed with. Rooms are spacious. If I had to complain about one thing I would have to complain about the paper thin doors and walls. However in my experience at this location you be respectful and the people around will follow suit.
Anna-Marie FChainus
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I had a great experience here. The room is spacious, complete with iron, refrigerator, hair dryer. I forgot my toothbrush and they provided one for me. There are swimming and gym amenities. The restaurant served decent continental breakfast. The housekeeping did a great job. Room service was pretty responsive to your needs.
Francisco Valles
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One of the best Holiday Experience’s I’ve had with Holiday Inn as far as customer service, I flew in late and hadn’t set up and was struggling to find a decent hotel on at a good rate, but Kianna saved me and took great care of me I truly appreciate it! Her service is why I prefer Holidays Inn, thanks.
Florica Micu
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This location is close to the airport which is very confident. This review is regarding airport transportation. I like to park @ this location because they have the best prices. The stuff is Friendly and very helpful. They even take you to your vehicle when you return so u don’t have to walk with all your luggage through the parking lot. I will continue using this location to park. The driver is friendly and quick to help load and unload luggage.
Lyndsey C.
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**EDITED** No hot tub, but the pool is actually heated and quite deep. Also it’s open 24 hours, which is lovely for those that are up later. There was no room service available as they were short on employees, as sadly the entire city seemed to be. The waiter was a jerk on our first night so we just ordered our food to go, I’m sure the stress of being the only employee in the front of the restaurant had something to do with that, so it’s somewhat understandable. The room looked clean but had an odd smell, albeit not a dirty smell, just odd. I will say that the salad I got from their in house restaurant was probably the best one I’ve ever had. Really good comfort food! All in all, this part of town seems to be struggling but this hotel is holding it together. I have edited my review to be more accurate and less critical of the few minor let downs we had. Especially for the price, it was definitely worth it. I hope the property will see the edits and accept my apology for how harsh my initial review was.
Xin Zhou
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I'm not sure about the room so I put 4 stars by guessing.
I only parked my car in their parking lot during my trip to the other state.
The reason that I wanted to post a review for this hotel because I want to express my thankfulness. I parked my car their for about 45 days, however, my car battery died on the last day when I got off airplane and plan to drive home. Their front desk is so nice and they sent someone to help me to charge my car battery so as to restart my engine.
I really appreciate this help! ! It's a small help for them, but it really saved my day!
Stephen Cecil
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Good room with comfortable king size bed. Returned our rental car to the airport the night before our early flight and the shuttle bus return was very prompt and courteous. Front desk staff gave us a business card that helped us to know exactly where to go for the shuttle and the number to call. Jacki in the Latiude 45 bar was courteous with prompt service. This Holiday Inn was just exactly what we needed the night before our flight home!
Carmelo Lopez
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Staff was excellent and accommodating. Hotel and rooms are dated and In need of renovation. 1st room given had not been done and had to go back down to get a new one. Staff was very nice and took care of the issue right away and gave my kids snacks for the inconvenience which was very nice. Close to the airport which was a plus and had a shuttle.
Kirby Johnson
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The water pressure is at best poor, but I was on the 8th floor. They have installed water saving shower heads and you can barely get wet.
My air conditioning unit sounded like a freight train and the temperature varied wildly.
Overall this is a nice property that has been pretty well maintained.
IF YOU HAVE A CAR THEY WILL CHARGE YOU TO PARK! Just add it to the bill instead of sneaking around and screwing the customer
Theresa H
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We stayed here on our way to the airport and were very happy with our room. It was clean and comfortable and the shuttle to the airport ran 24 hours which is exactly what we needed. The staff was great. My only complaint would be that because it was so close to the airport and to railroad tracks, there was a bit of ambient noise during the night but not so bad that I couldn't sleep. I would definitely stay here again.
Debbie
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People who work here are amazing. So helpful. We were able to park our car for a week. Better and less expensive and easier than airport parking. Dinner was absolutely delicious! Drinks made perfect! Would go back just for a great dinner and service!
lori
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As a repeat business customer, the Holiday Inn Portland Airport offers me convenience, quiet, and friendly service. I work 13 hour days and it’s a joy to come back to the hotel to enjoy one of Jacki’s spectacular cocktails and a hot meal. The bar has a nice relaxed vibe, thanks to Jacki. Some of the hotel is dated and the room decor a little dark, , but you can tell they’ve been making thoughtful improvements and it’s always clean. Their staff is their strength! I’ll always come back.
Joel Thorson
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I really want to compliment the restaurant staff I encountered during our 4 night stay at this location. I was blown away by how friendly our first encounter was with John at breakfast. He made my daughter laugh, was engaging, and brought me coffee to go. Then over the weekend we were continued to be impressed with Jaime, Johnathon, Alexis, and Jacki. They were friendly, brought refills without being asked, patient, and were so kind. I can only imagine the range of people you meet when being overworked in customer service with a transient crowd. And all we experienced were smiles. I truly want to give them all huge compliments! Thank you from the bottom of my heart. A little kindness truly goes a long way.
Rinske Staal
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Definitely an airport hotel, however we enjoyed the extra amenities and service. I needed to print a bunch of documents and they have a computer and printer you can use free of charge. There is an airport shuttle leaving every 20min to the airport. The drive took 10min. The rooms are clean and comfy with everything you need (fridge, coffee machine, soaps and shampoos.) So if you are looking for a good value for money hotel close to the airport, look no further. Do try and book online though as, in our case, the rate was much better than at the check-in desk
Valerie Tims
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All the staff here are so friendly and helpful. Everything was really expensive, but it is everywhere. The food in the restaurant was very good, mac and cheese with pulled pork was fantastic! We all felt very welcome. Jacki in the restaurant/bar was amazing. Overall we are all very happy with our stay.
Wadee
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Quick check in with no issue. Very inexpensive, rooms were clean enough for our stay, did not expect more of it. Shower head were slow should be replace and more towels would be great. Other than that we had a good stay. Thank you.
Jacob Stoutenburg
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Room was much nicer than I anticipated. Didn’t realize there was a restaurant. The food was quite good, the drinks were better and the service was the best. Jacki was our server and he was incredible!
Emma Taylor
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Few trash pieces under the bed but probably the cleanest hotel I’ve stayed at in Portland. Service was amazing and location was great for where my event was at. Would recommend here for anyone and will be coming back for future events too! Also pet friendly too which was even better for my kitten to join us!
Drena R
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I was very pleased with the service I received. Customer representative was very helpful and friendly. My room was clean and comfortable and up-to-date. I will definitely stay there again. The only thing I didn’t like was having to pay for parking but I will still come back.
Krystle Ladaena
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Moving from CO and stopped to overnight in Portland. I chose this hotel because it was pet friendly, and wasn't a motel 6. The staff was very friendly and accommodating, and honored our breakfast vouchers even though we missed breakfast. Thanks. Beds were very comfy and room was clean. We'll stay here again if we're ever in the area!
Eurotraveller Jones
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I very much appreciate the Holiday Inn forgiving my mistake. I booked my room for the night before I thought my flight was taking off. But when I realized my flight was leaving a day sooner, Austin showed grace and allowed me to cancel and rebook without charge. The only thing lacking at this hotel is a jacuzzi.
Hawgsfrog
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Good food, small menu, great staff - from the Gentleman at the front desk to the Bartender and the lady running the breakfast buffet. Easy to get to and from the Airport. Very nice rooms and the hotel in general is one of my favorites. Definitely going to recommend to colleagues and I will be staying again. Thank you for a great experience!
Juan c hurtado
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The staff were so friendly and helpful. The breakfast was abundant and the waitress was so helpful. The manager had a Great attitude and easy to talk to. The cleaning crew did a wonderful job. The shuttle drivers were so busy but always there to transport us from the location we were.
Brandon Beachum
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The hotel is great, everything so far has been wonderful but what stands out the most is Latitude 45. Great food, great drinks, but the staff is the real 5 star champions here especially Jacki. Always had a smile, great attitude and exceptionally friendly. Great person to talk to! Made the atmosphere super friendly. 10/10 would grab a drink there again!
Joanne Kolb
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Stayed here for an early morning flight. Front desk staff very helpful and caring - checked in with us to make sure everything was good about an hour after check in.
Had dinner at the Latitude 45 Restaurant - Jacki is the bomb! Awesome server! Fish and chips were some of the best we’ve had.
Definitely recommend.
J Raleigh
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This location was perfect, the bed was very comfortable and the room was nice. The only problem was the ice makers were broken on multiple locations. Also they're charging $16 for breakfast that are free at the hotel Holiday inn Express. This is a little confusing to me. Otherwise, it was a perfect match for us in our needs for this trip.
LeeAnna McDaniel
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Inexpensive place to sleep before a flight. Very convenient to the airport. There’s a restaurant/bar and nice seating area in and around the lobby. Secured parking lot. This wouldn’t be my choice of hotels for an extended stay for pleasure but for overnight or business travel it’s perfect. The front desk clerk when we checked in was extremely friendly and helpful! Rooms were clean and bed was comfortable.
Chanel Weaver
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The staff were remarkably kind and helpful. The rooms were amazing and it had such a great atmosphere. I was there from out of to pick up my children from visiting family. We all had a great experience. Definitely will be staying with them again.
B girl
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I love being here the front desk management makes you feel right at home they are respectful and they keep everything clean they are very nice to you and you make you coffee in the front to make you feel right at home they're very friendly when you need something done or if you need towels or if you need your bed sheets linens and stuff they're running on top of it to where they give you a right there and then what things you need they're on top of everything they make sure your room is clean they ask if you need any room service they take good care of you they feed you in the morning where there's a little bakery in the front front of the desk everybody's really nice and really friendly here I love being here I don't want to have to leave
Lacey Bienz
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If you have ADA issues don't stay here!!
#1, the hotel shuttle isn't made for people with ada issues and you can request one, but if you're waiting at the airport for it, it's going to take literally forever.
#2, the beds in the ADA room were so tall we had to go to the front desk. They so kindly let us use a step stool
That being said the staff were wonderful and kind. They are so nice. I wish that this hotel was better suited for our needs because these people were so nice.
ajscipio
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The long term parking lot is AWESOME! The counter clerks are great, even when they are busy, they are super friendly. Sometimes the shuttle takes a bit longer than expected, BUT the drivers are courteous and work really hard to get everyone to and from the airport in a timely fashion. My "go to" for value and service in Portland.
Rynell Jefferson
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Great staff! They were very helpful and accommodating. The only thing is the restaurant.....very light on customers and staff for breakfast. The food was very small portions for a biggish price.
cha cha
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We parked at this location several times. The shuttle is great and Evan personally helped us with times and the parking. The customer service was very good and appreciated. thank you! Phil
Sonia irish
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This is my go to facility. Staff is excellent. Beds are comfortable. The location is great for seeing my family and whatever I am there for business wise.
Joceline Lopez
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We spent one night here. We were SO happy that they have self serve laundry and dryer available to guests $2 for washing, $2 for 1 hour of dryer. The facility is a bit dated and the room smelt musty but the shower was hot, and bed was so soft we fell asleep instantly.
Jason Jenneke
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I thought it was a bit expensive for just a single room with one bed a TV and a bathroom. But the place is very nice. Good security; no issues with street people or sign holders. Staff was very friendly and the whole place is very neat and clean, spotless in fact. Will definitely be staying here again.
Tony Carrasco
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Clean, pleasant, helpful staff. Nice clean room. The restaurant, Latitude 45 was EXCELLENT. Everything we had was delicious and better than expected. The shuttle was on time and clean. The only negative was there are signs everywhere saying that it’s a 100% non-smoking property, but people were smoking everywhere. Enforce the policy. Walking through so much smoke right outside the main entrance is disgusting.
Frances Gummere
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Overall, this room was good for what we needed. We were visiting Portland for a wedding and this was close to the airport and was really inexpensive. It's not super close to downtown activities, and I honestly wished I had rented a car because taking an Uber or Lyft was kind of expensive during peak hours. The person at the check-in desk was really nice, but it took room service at least an hour and a half to deliver extra towels. The restaurant staff was very attentive, but one of the servers was very boisterous for the morning hours, so be prepared for that. Overall, I'd definitely rebook this location on another visit.
Nicole shaylor
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Very nice saltwater swimming pool they don't seem to care if you're in it past 11:00 this is great, and it was just us in the pool. other than my issue with extending my stay which they had had me check out and check back in but I got to keep the same room. they were very accommodating with my driver's license somewhere packed away in my U-Haul so that was extremely nice of them.
Mathew Studer
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We recently dined at the Holiday Inn Portland Airport and had the pleasure of being served by Jacki. Despite being the only server working that evening, Jacki went above and beyond to ensure we had everything we needed. His attention to detail, friendly demeanor, and efficient service made our dining experience truly enjoyable. Jacki handled a busy night with grace and professionalism, making us feel well taken care of throughout our visit.
Andy Bunch
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Food was great. It was sad to not have the salsa bar out and you have to ask for everything, like napkins and plastic ware. I love how clean it is and the staff is friendly.
CMB Caspanello
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Able to get last minute room, parking lot was large but 75%+ full. Parking was $10 per night. Fast check in service, plenty of carts for luggage. Elevators were away from front desk. Areas are clean. Room however smelt mildew/smokey although non-smoking room. Once turned on air smell mellowed so it didnt bother us too much. Beds and pillows were quite comfortable. Large bathroom, rooms included desk and chair.
Lonny Ramos
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I live in Oregon and we just had horrendous weather (think apocalypse,
110°weather, melting plastic, cooking food on the cement). After a long day of traveling from NYC, it was after midnight. I get to my vehicle (which was parked at the hotel). I get the motel to grab my car and it won't start!!! So I need to get a room at the Holiday Inn. The front desk attendant Sarah went ABOVE AND BEYOND!!!! She gave me an extended stay until 4pm, she tried to get their charging box for jumper cables charged, she gave me water, she checked in on me my entire duration of my stay. She had the security guard Hunter keep an eye in my car throughout the course if the day. This is why I will a loyal sleepover buddy!!!!
Deedee Riffle
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Terrific place to stay at in Portland! Rooms and public spaces are very clean. Staff was on top of their game - shout out to Tiffany, Tessa and a great GM - Evan! So helpful and personable. I would recommend staying here to anyone!!!!
Laura J. Parker
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We came here to beat the heat. The front desk staff was great. Make sure you say hi to Mike the Coffee guy. He loves dogs. The room was very clean and the whole hotel is well kept. There is security driving around so we felt safe. Our dog Katie definitely loved the beds.
Baby Cow
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Hotel is close to the airport and easy enough to get into. Staff was professional and efficient but not overly friendly. Hotel was very clean and inviting. You can tell this is an older hotel but it has been updated Alittle and the room was clean and comfortable. Overall for the price I thought this was a good hotel and I would recommend it and I will stay here again.
Eric Irizarry
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The staff is amazing!!!!! They are very supportive, friendly, efficient, and kind. The rooms were great. The conference room was spacious, the staff made sure we had everything we needed. Easy transport to and from the airport. I would totally recommend anyone staying here.
Misty Saunders
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GREAT hotel experience. The room was gorgeous and comfortable. Huge bathroom with lots of counter space. Rooms were quiet and well insulated for sound (I could hear conversations and TVs playing in rooms through the doors whenever I walked down the main hallway, but I never heard a sound when I was in my room). Nice location and great amenities. This hotel felt luxurious and very upscale. Beautifully decorated interior and tasteful, spacious rooms. We had a suite that had a separate living area (with couches, mini-fridge and large screen TV) and bedroom, with its own big-screen TV, king-sized bed, 2 night stands, full dresser, and a full closet with extra storage shelves. The living room and bedroom areas are only separated by a partial-wall, but it felt far enough away for 2 people to watch 2 different shows on 2 different TV's at a normal volume level, even though they were essentially in the same room. I would highly recommend this hotel. Staff was professional, friendly and helpful. Great experience and we will visit again!
Matthew Shultz
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OMG ,Simply Amazing 👏! Especially after my experience with the Salmon Holiday Inn Express location in Vancouver that thanks to the extreme highly unnecessary & provoking attitude from the head receptionist there that forced us to cancel our reservation & seek lodging elsewhere. Holiday Inn Portland A.P. was a God Send , The Service was extremely above & beyond what I expected, especially after the Salmon issues! I personally don't brag about our Elite Premier Gold member status but when you live on the road racking up all the points you can spending thousands to live & work , I find absolutely nothing wrong with expecting a certain acceptable level of service. Especially since we carry an extremely low profile with the personality of you get what you give. Gotta be reasonable in this day and age & not run around with ridiculous demands on the staff. That being said we've had numerous excellent repports with staff at countless locations, Including Portland A.P. Holiday Inn I've never been Happier to recommend & certainly assure that if Portland is ever on my itinerary again That This Is Only Hotel I'll be using! Thanks A Million Holiday Inn , it was a huge pleasure!
Cole Boerens
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A noisy location, but that's the only downside to this holiday Inn, I had no complaints after my stay. Literally only a couple minutes from the airport and main terminals, and right across the river from Washington. The main floor and lobby look to have been recently renovated and the room also appeared to have been updated. Great service, clean room and a great rate. I will definitely be staying here again when I visit Portland.
kim slown
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We got a phone call from the "manager"asking if we had just left the bar downstairs. We said no we have been in our room the entire night. He said someone gave our room number and charged alcohol to our room. When asked how someone could do that without being I'D he became offended and was rude. I told him our room better not be charged as that is fraud. We have stayed at the location before and never had any issues. They need to fix this or ID people or stop running tabs. When I checked out I mentioned what happened the night before and the lady informed me he was not the manager.
javier Lima
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Front Desk Agents are a 5 Star service. They were efficient, kind and very helpful. Melanie, Andrea, Mike, Connor and Tiffany at the FD were great. When I checked I had a problem with my credit cards and Melanie and Andrea were very helpful to get me checked in and good to go. Andrea followed up with me to make sure the room was good and if I needed any assistance. The restaurant does need help, but the staff is very kind and efficient in their job. The parking lot has security and the room are wide and the beds are very comfy. Definitely would be coming back to this property for resting before any long trips. Thank you Andrea for your kindness. Best hotel experience so far in Portland.
Amber Weyl
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We had a wonderful stay. I was impressed with the continuous security driving around. The pool was fantastic and the real kuddos goes to the hotel as a whole for no breed and weight restrictions. My doberman was welcome and her breed isn't welcome many places so it was fantastic!
becca van
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Our room was clean but the details were lacking. We found garbage from prior guests under the bed and the toilet paper wasn’t folded over.
Super convenient location for the early morning airport run and the staff was amazing.
Brandy Collier
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We had such a great experience during our stay! I would definitely return. I had won tickets to a show
I had a hard time navigating the site, and phoning to make a reservation was a no-go; the call center had way different pricing and availability than the website, and ultimately the location itself.
I wouldn't have bothered going in to check availability and pricing after all that, but honestly I needed a restroom and we happened to be driving by trying to find one with vacancies.
The difficulty in reserving online or over the phone is the only markdown for service. The employees were helpful and friendly from start to finish.
The rooms were standard, except for the full-sized Dove products in the bathroom. The complimentary breakfast was so good; there were so many options! My kids loved the pancake machine, and I appreciated the gluten-free options.
Check-out was quick and easy, and there were no surprise fees or charges.
Nyemade Boiwu
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I recently stayed at the Holiday Inn Portland Airport on a trip. My overall travel experience that day was long and rough but my interactions at the hotel made it much better. When I arrived in the middle of the night Kyle was incredibly helpful and friendly. Throughout my stay I was sick. The hotel staff was courteous and kind every time I spoke to someone. When I checked out Oswald was cheerful and didn't make me feel like I was a burden as he helped me to the lobby. I'm the CMO for AllGo App, a plus-size review app and I can't wait to add a review for your hotel as a great accessibility friendly location to stay in Portland. Thanks again to the whole staff for great service!
Alexis Boutilier
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To be so brutally honest I was having one of the worst days of my life and then my flight got messed up on top of that, I was directed to this hotel and I truly wasn’t expecting much more than a bed to sleep in but as soon as I came in, Rikki at the front desk was so accommodating, helpful, friendly and kind. I think it was the first time I’ve been actually able to breathe today knowing I was taken care of, and then I went over to the restaurant side and my server (he’s fairly new he said with brown hair) was also beyond kind and same with the girl that was on shift with him. I am so thankful that my bad day landed me here and I get to sleep peacefully here - thank you guys for all your help you truly made a difference. Kindness goes a long way and you never know who needs it
Boufontle Flamingoetta
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I was staying here for work. My first night, I did not get my wake up call. When I woke up, I got dressed and ran downstairs only to find my shuttle pulling away. I told Austin that I didn’t get my wake up call. He dropped everything and ran to the shuttle. There was another man in the lobby who said “Now, that’s dedication”. And it truly was!
When Austin came back he told me the driver said the shuttle was full. So, Austin called a “sister hotel” to get one of their shuttles.
Even though, in the end nothing could be done to get me to work on time, the commitment of Austin to go the extra mile and exhaust every option just to get me to work on time was impressive and touching.
When I returned from work that day, I asked for the manager’s contact so I could recommend Kudos for Austin. I was given Marisa, FDM Manager’s contact information.
I actually spoke with Marisa and let her know about Austin’s heroic efforts. Hopefully they do something special for him. You don’t find employees like him often. He’s a keeper!
Jeff Heisler
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Nice clean hotel, good beds and a friendly staff. Our reason not 5 stars is no one told me about the fright train that went right passed my window every night at 2am.
The Guest Services Manager is a rock star..total stand out.
Holly Putman
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Wonderdul staff. Constance was polite, efficient, and professional. Exceptional staff. Quiet and clean
Ed Childress
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I used the log term parking, Amazing. After trip my car was safe a secure. I was dropped off right in front of my car. The shuttle driver was very helpful and polite. The desk clerk was super friendly and helpful and the price for parking wow very low. Gated and controlled. I will be using and recommending them every time. Thank you holiday inn.
Dennis Lawler
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Great hotel clean, nice bed and room. I Liked the sitting area outside bed for king size. Very friendly and professionally staff at desk and restaurant and cleaning crew. Parking was inside gated area.
Kurtis S
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Came here for a convention in the convention center. Large, open building with a tall roof. Amenities include restrooms and an ATM, which was nice to have. No issues to speak of.
John O'Brien
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Honestly the first time in a long while IHG has given back in appreciation. Thank you and much appreciated!
Stephen Korenkiewicz
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Not bad. Except for somewhat of a dirty carpet, place was clean as expected. Close to airport and other things. Comfortable beds and sufficient room.
Shelley Bemrose
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Some reviewers said the hotel was hard to find. Waze had no trouble finding the hotel for us. The staff were kind, helpful (and funny too!). The room was much nicer than I had imagined, especially at the cost, and was clean. The airport parking area is well lit, monitored by security and cameras. The shuttle to the airport was during business hours and was on schedule. The shuttle back to my car was after hours. We didn't wait long at all for a ride. The driver was helpful and nice. I will definitely stay here again!
John Friedrichs
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On a recent vacation to Oregon, my Wife and I spent our first and last night at this Holiday Inn. Very friendly staff, clean, with good location close to the airport. I travel for work and am a Holiday Inn Spire Elite member and would stay here again.
When I reviewed my AMEX bill I found an erroneous $38.00 charge. I called the motel, the phone was answered immediately and the receptionist quickly reviewed my bill, spotted a mistake and credited my AMEX account on the spot, and emailed me a receipt showing the credit applied. I was impressed with how easily this mistake was corrected.
Natasha Cromoga-Clayton
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Very clean, very nice, all nonsmoking, downfall is paid parking for additional vehicles it's $10 which sucks because your already paying enough for the room. Bed is comfortable and the pillows are all different firmness which was also nice.
Debra Brown
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I was very comfortable here for the one night we stayed in order to catch an early flight. While check in is normally 3 pm, we arrived early and we were in our room by 11 am. There was a difficulty with the heater, noisy fan, so they quickly moved us to a room that had an attached living room/kitchenette! Definitely an upgrade, with no additional cost.
Beds were comfortable, and the complimentary shuffle to a lunch and then to the airport was so convenient.Staff were helpful and courteous.
Shelley Bemrose
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Some reviewers said the hotel was hard to find. Waze had no trouble finding the hotel for us. The staff were kind, helpful (and funny too!). The room was much nicer than I had imagined, especially at the cost, and was clean. The airport parking area is well lit, monitored by security and cameras. The shuttle to the airport was during business hours and was on schedule. The shuttle back to my car was after hours. We didn't wait long at all for a ride. The driver was helpful and nice. I will definitely stay here again!
David Taylor
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Love loved it. Felt right. Everything was spot on.
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