So many flights canceled and rooms booking up I can't blame the staff for being short. Set that aside it's very outdated and we saw both a rat and massive cockroachs. Thankfully not in our room. But add it all together and this place is not fun. Need a place to sleep because your flights canceled? Sure, it won't kill ya
Very nice staff and the bed was great! Travel tip: always bring ear plugs and enjoy a nice breakfast out. They have a free breakfast, just know it's mostly carbs
I expect a certain amount of quality from Wyndham hotels but this one did not meet those expectations. It was clean and the staff was acceptably friendly (although seeing the desk clerk with her feet up on the counter chatting on the phone was a big exception) for the most part. What I wish I had known is that this facility has sometime recently become non-smoking and that fact was evident in the room, old cigarette smoke along with a musty smell.
The bed was fine. Breakfast was typical carbs-only, so don't expect any protein.
My brother, had been put up here after his flight from Gainesville, FL to Charlotte had been delayed, causing him to miss his connecting flight. From what he said he was FAR from impressed by the state of the hotel and the employees there. I can’t speak to that; however, I can tell you my experience with the woman at the front desk. I called the front desk in hopes of being transferred to my brothers room (he didn’t have his cellphone charger). I asked her if they had in-room telephones and if they charged for their use. I then asked for her to transfer me and she said she needed the room number and I told I didn’t have it but could get it. She then replied with, “What do you want me to do?” I quickly ended the call. I called back after finding out the room my brother was in and accidentally told her the wrong room number by mistake. After trying to transfer me she picked up and said, “There isn’t anyone in room 109. Don’t mess with me. Seriously don’t bother me right now and hung up.” I understand it was late in the evening but as a front desk agent/concierge being hospitable and friendly plays a large roll in the enjoyment of clientele.
Although employees were very nice, the place wad absolutely filthy. The dirtiest place I've ever stayed in and there have been quite a few! My toilet had not been cleaned. Bed was comfortable though! Grabbed one of the last rooms available in the area due to many cancelled flights. Will sleep in airport next time if nothing else available.