Nothing works. Can't fully close curtains. AC sounds like a freight train. One of the things I love about Wyndham properties is the breakfast only to be told there wouldn't be any. Extremely disappointing stay ☹️
The place was a lil creepy , the room was very dark with bad light fixture , found an e vaeper in the room even thought it was a non smoking rooming with my two little children. I can tell room was poorly clean . Service was decent.
I have stayed in hotels/motels in the area for the last 4 months, as they are near my job. I have experienced the best and the worst, as far as customer service is concerned. Modi is awesome, one of the best front desk agents I have encountered. Every interaction with her has proven that customer service still exists. She's a great asset to Baymont and Wyndham. She definitely deserves to be recognized. Keep up the great work Modi!!!
This is a terrible place to stay. The foreign lady in the frontdesk can’t even speak English and she has a very nasty attitude. They’ll tell you a lie about your room tell you that your room is good and clean but they haven’t cleaned it I did a walk-through And I watch them clean the rooms they do not clean the room they do not disinfect they do not clean. I’ve never step foot in that place again
Terrible service, dirty rooms. AA messed up our flights and then sent us here to make the night even worse.
The room was clean. We only stayed for one night as we are moving to the area and needed to get things set up before our house was ready. The man that checked us in was very polite and helpful. We had only brought a back pack as luggage and made sure to take care of the room. However, I realized as we were at our new home only 2 hours after checking out that I had left my AirPods in the room beside my pillow. My boyfriend had called the front desk and the first time he called he was told the room had already been cleaned and nothing was found. He called back after double checking our bag to make sure they weren’t somewhere in there just to make sure they checked another area in the hotel we were at. He said the woman was very irritated that he called back and he apologized but they are expensive and that was the only possible place they would be. I called them at a later time and before I could finish my sentence to identify myself the lady at the desk began to get very belligerent and rude with me for calling again. Again. There is absolutely no where else they could’ve been besides that room. She stated they spoke with the person who cleaned the room and that persons husband who was also working and they said they did not find anything. I shouldn’t be surprised and understand that it was my mistake forgetting them. BUT regardless, the cleaners steal property and lie about it, meanwhile the front desk gets extremely rude with you while you are just trying to find your property. I don’t recommend this place at all.
I sincerely pray that you're reading these reviews about this place PRIOR to being shoved into it by American Airlines or worse - actually coming out of pocket with your own hard earned money. Unfortunately, the reviews are most definitely true and accurate. We were put up here due to an error on American Airlines' end that caused us to be delayed a day. The front door of the hotel hadn't even closed behind me yet and I knew that this was going to be....an experience. Straight away the place smelled terribly of stale cigarettes. Now, before anyone thinks I'm just "being sensitive" - I smoked for 15 years and have no issues with smokers - but this entire place smells like a 100 year old used ashtray. Also, if you're someone that cares about your security - BEWARE! The first key we were given upon arrival was to an already occupied room that we ended up walking in on people at 10:30pm. It is extremely rundown and outdated (even the wall behind the front desk is falling apart/crumbling), one of the two beds in the room we had 100% has crusty white stains still on it, there's still someone else trash under the wall A/C unit and DO NOT even get me started on the staff. Seriously - you're better off sleeping in a rental car or at the airport. Best of luck!
Received an American Airline voucher for this hotel because there was a large group and it was the only one available with shuttle service. I wish I would've just rented a car. The hotel was just icky. Extension cords were in the room connecting tv, lights, etc. The plugs were overfilled. The light in the corner of the room looked like a security light that had been installed indoors. Remote kept working, then stopping, then working again (I had to hit it on my palm to work). I ended up sleeping on top of the bedsheets in my clothes because I honestly didn't feel comfortable getting in the bed. I didn't see any roaches or anything in my room but I did not feel comfortable and given the opportunity to return, I wouldn't. I'd rent a car.
Due to a weather event our flight was cancelled. We received a voucher for a stay at a variety of hotels and we chose this location. We should have checked for other hotels in the area first. This hotel was terrible. You’re greeted by the front desk clerk who was still wearing an ear pod, you know, just in case the ever important phone call comes in. Not all of the key card readers on the doors work. Mine didn’t the first 15 times I tried it and I asked the clerk for help. She happened to get it the first time and snickered at me, as if I’d never stayed in a hotel before. The next time I tried it still didn’t work the first 15 times but then I somehow managed to find the magic position. We ordered pizza and walked to a gas station and came back to the room. This is the best part...after we were done checking for bed bugs we were greeted by a cockroach on the tv stand.
The floors are dirty, the walls are dirty. There is nothing redeeming about the hotel. It smells terribly (a combination of cigarette smoke, burned grease and who knows what else). The metal room doors with the patchy paint spots are a nice comforting touch too.
I can not recommend this hotel.
Nice staff considering the american airline dumped us there at midnight, they had tooth brushes and a soft bed. Breakfast bar opened early, very considerate
The furniture and lamps are beat up. The room smelled like mold and low and behold the rotten wood around the ac unit was falling apart and there was mold and mildew. The filter was nasty and covered in dirt/dust. Carpet stains along with bedskirt stains. The underside of toilet seat had hairs and dirt. Really gross place. This is where American Airlines sends their first class patrons when they screw up flights. Ridiculous!!
And it was dirty and reaked of cigarette smoke but was cheap and close to the airport. I didn't feel unsafe.
Horrible experience. The first room we were given had not been cleaned. The beds were unmade, television was on, and trash was all over the floor. The second room at least had the trash removed and the bed made, but there were stains on all the pillows. After sleeping in the bed both of us had skin breakouts and itchy bumps. We parked a car here while we took a flight. When we landed I called their free shuttle service to come pick us up and I was told they were on the way and would be there shortly. After a 45 minute wait and another phone call the shuttle still had not arrived so we had to take a taxi. I promise you are not desperate enough to stay at this hotel or use their services.
The customer service was absolutely terrible. We desperately needed to do some laundry; well their dispenser was out of soap. When we approached the front desk, the attendant said that she couldn't help us until 11:00 PM when the night shift arrived. With dirty laundry in hand, we walked back up 2 flights of steps only to find out our key card stopped working. We walk back down stairs to get it reprogrammed only to find that it didn't work again. When we make another trip downstairs, they tell us that they dont sell laundry soap (even though there is a dispenser on the wall that has the Tide logo on it and it ate our quarters). The room was clean enough... but the customer service had lots of room for improvement.
This place was so run down, dirty, and dated. The bathrooms smelled like urine with mold and other build up around the floor. Dirty walls, mirrors, and the jacuzzi tub was falling apart and extremely dirty. I have pictures and videos that will be posted soon. Absolutely horrible experience and I will from now on do everything I can to shut this place down so no one else gets taking advantage of and over charged here again. Just horrible staff as well.
Baymont offers a program where you can stay one night and Park for about a week. They provide shuttle service to and from the airport. The price is very reasonable.
Staff was very unhelpful, they did not call the shuttle to come pick me up for 30 minutes. Check in was fine, and I got scheduled for a shuttle in the morning. When I showed up, I was told the shuttle already left, and they hadn’t written my name on the list. The room was clean, but the bed was uncomfortable and the hotel had a strong odor. I did not try the breakfast.
It was fine. Got to park my car there while I traveled the states. The room had a little to be desired. The curtains were tattered and the AC had a mind of its own. But I was only there for a few hours of sleep, so it served it's purpose.
pity hotel was not serving the washing machine the lord of the front desk charged me double when I had already paid the reservation the maintenance of angry milk at breakfast not served. and they didn't clean the room when I asked for it and the elevator didn't work I don't recommend this place very badly
Angelica and Sandy are the best! I would recommend everyone I know to come here. I was treated like a true Queen by them and was very impressed by their professionalism. They made sure I was highly accommodated and and handle business matters so so super professional. I feel very well kept here. They deserve to be at a top position in this company, I own my own travel business and I've been to a lot of places, and by far, they are the best! Also, one of the drivers (black male) who does midnight and morning shifts was amazingly professional as well. I hope the three of the staff members I mentioned goes very, very far in this company, and I also hope to see them in higher positions. They have outstanding customer service and professional skills to do any top position. Keep them because I'll be looking for them when I come back, along with everyone I know, (literally). Please thank your staff for the awesome experiences that they have given to me, because the airport was chaos and when came to this hotel, your staff (specific Angelica, and Sandy daytime staff) made my day. Great staff is hard to find these days (I'm just saying). Again,please take this review in deep
consideration. Thank you and I'll be back sooner than later.
So many flights canceled and rooms booking up I can't blame the staff for being short. Set that aside it's very outdated and we saw both a rat and massive cockroachs. Thankfully not in our room. But add it all together and this place is not fun. Need a place to sleep because your flights canceled? Sure, it won't kill ya
Very nice staff and the bed was great! Travel tip: always bring ear plugs and enjoy a nice breakfast out. They have a free breakfast, just know it's mostly carbs
I expect a certain amount of quality from Wyndham hotels but this one did not meet those expectations. It was clean and the staff was acceptably friendly (although seeing the desk clerk with her feet up on the counter chatting on the phone was a big exception) for the most part. What I wish I had known is that this facility has sometime recently become non-smoking and that fact was evident in the room, old cigarette smoke along with a musty smell.
The bed was fine. Breakfast was typical carbs-only, so don't expect any protein.
My brother, had been put up here after his flight from Gainesville, FL to Charlotte had been delayed, causing him to miss his connecting flight. From what he said he was FAR from impressed by the state of the hotel and the employees there. I can’t speak to that; however, I can tell you my experience with the woman at the front desk. I called the front desk in hopes of being transferred to my brothers room (he didn’t have his cellphone charger). I asked her if they had in-room telephones and if they charged for their use. I then asked for her to transfer me and she said she needed the room number and I told I didn’t have it but could get it. She then replied with, “What do you want me to do?” I quickly ended the call. I called back after finding out the room my brother was in and accidentally told her the wrong room number by mistake. After trying to transfer me she picked up and said, “There isn’t anyone in room 109. Don’t mess with me. Seriously don’t bother me right now and hung up.” I understand it was late in the evening but as a front desk agent/concierge being hospitable and friendly plays a large roll in the enjoyment of clientele.
Although employees were very nice, the place wad absolutely filthy. The dirtiest place I've ever stayed in and there have been quite a few! My toilet had not been cleaned. Bed was comfortable though! Grabbed one of the last rooms available in the area due to many cancelled flights. Will sleep in airport next time if nothing else available.