After reading the reviews we almost didn't stay but I'm glad we did. We wanted to use the indoor pool and hot tub which was very nice. Yes the rooms could definitely be updated but they are very spacious. There were no bed bugs in our room. The hallways did smell like weed but the room didn't. We were honestly pleasantly surprised with our stay here. We expected much worse with the reviews.
Asked to be on a lower level because of the noise. Denied that request. It was loud as expected.
Very nasty. I would not recommend anyone staying there. After checking into my room I wanted a refund. The front desk told me it was too late because 15 minutes has passed.
I used to stay here every time I visited Memphis. Used to be great. Now the building is in disrepair inside and outside, a bad element of people are staying there, trash lined the halls and elevator, shower wasn't cleaned, hot tub was missing siding...in short, it was not worth the money they are asking for.
Back in the 90s this hotel was nice. Now the owners don't take care of the hotel. Rooms are subpar showers not working properly, furniture old and falling apart. Customer service poor staff unfriendly and reluctant to assist. Walking in the door your hit with the aroma of weed and cigarettes. After a few minutes in the room my clothes smelled of cigarettes. Expectations weren't meet especially for a national chain of hotels.
The lady at the front desk was very helpful for our needs will go back again
Staff was friendly. But it was dirty from lobby to room. The hallways had trash all along them. Walls had stains on them. Tbe elevator had food and other trash all in the floor. Fhe room was somewhat clean. Shower curtain broke. Had a hole the bathroom door. Curtains had holes. Needs lots of cleaning and up keep.
This hotel needs a makeover. There is nothing clean about the place. The covers had stain yellow, brown, and red. There is a bullet hole in the wall. The walls are dirty. Not sure what to think. The hallway stinks of mildew and the elevator smells the same too.
These only thing that was good was the in room jacuzzi everything else just wasnt it they need to do a major update
Outstanding Employee Customer service, clean, Sanitary, My husband and I enjoyed it. You get your moneys worth definitely! And More!
This was the WORST room I’ve ever had , and the fact I paid 129 made it even worst . I had the king suite with a let out bed and did not receive covers or sheets for the let out bed . The staff was rude and told me they couldn’t get me a cover because housekeeping was gone and they didn’t have access to get anymore . I also couldn’t hook up my Xbox in order to watch YouTube because I was told remotes are expensive and they couldn’t find any compatible with my tv. During this covid -19 I’ve been more than cautious but in my room was a used bar of soap ! As if that wasn’t bad enough there was mildew on the walls and later in the night a roach crawled across the wall by my bad ! There was piss in the elevator , and I had to bring spray from my car to spray the room because the smell was awful. I will NEVER stay here again
They 1st put us in a room that was out of order dirty mildew on the curtains , so once we said something they gave us another room which. Seemed it shouldn't have been occupied they began harassing us looking. for a reason to kick us out. It was my son's birthday so we endured the night solely because they went straight to the pool and we didn't wanna disappoint him and his friends
Place is dirty, smells of mildew and mold. Found black mold in our room and the smell of mildew was overwhelming throughout the building. The indoor pool was run down and the smell of chemicals was over powering and used in excess. The lobby was cluttered and dirty and the breakfast was horrible (but under the circumstances with Covid it was edible). I gave it two stars because the staff who helped with breakfast were nice and accommodating.
It looked shady. However, the bed was comfortable the water was hot and great pressure. The front desk staff was friendly.
I have been staying at this hotel for four years on and off..for the most part I love this hotel the staff are nice kind they help in any way that they can Ricky the owner is absolutely amazing the rooms are cleaning their spacious pool hot tub love it here the only problem they have a new guy at the front deskapparently they don't open the pool till to all of the suddenwhich doesn't make much sense because I've seen kids and families down there every morning at like 9:00 9:30 10:00 I will not be coming back
When I walked in I thought I was in a trap house. Babies crying, people standing in the hallway. I felt my safety was in jeopardy. Also the room they showed us had cigarette burn marks on the wall and on the bed. I walked out and went spent my money somewhere else
This hotel is disgusting. They have bed bugs which we recorded. Bathroom was halfway cleaned. I found long strands of hair in my bed, which I took pictures of everything for proof. When I made a complaint to one of the manager he said I'll speak to house keeping instead of making me a satisfied customer. I guess you get what you pay for. Me and my kids checked right out. So don't spend your money here, management, house keeping and the smell on the elevator is terrible.
Do not stay in this hotel! It is not as the pictures shown! Driving through and not familiar with area. It is run-down, dirty, and REEKS of cigarettes and weed. We arrived very late to the hotel (11:30 pm) and did not have the option to cancel or we would have left. The linens had burn marks, the window drapes were heavily stained, the carpeting was filthy...we slept in our clothes. Please do yourself a favor and keep driving.
I found an bed bug crawling in the bed I was laying in with my daughter. Good thing, I seen it before closing my eyes. I reported to the manager was told I couldn’t get a refund. I left the room ❗️❗️ I wouldn’t recommend these rooms AT ALL. But I will reaching out to my bank for an refund......
Peaceful hotel, but all of the ice machines on every floor had some type of black stuff on them. All of the ice machines were not working. They were dirty and the ice had black stuff on it.
The outside of the hotel was very rundown. Trash was around the parking lot. A cat was wondering around inside the lobby. The pool was gross and the hot tub was dirty. The room was not clean. Mold in the windows. We asked for a refund within 40 minutes of getting there and was told no. When we went to leave someone had peed beside the elevator. We saw many people paying cash for their stays. It was so bad we left without a refund, knowing we were forfeiting our money. Don’t stay here. Just don’t. .
Great customer service....rooms are nice and spacious.....rooms where cleaned each day we stayed....breakfast was ok but overall great place stay while traveling my family and I will definetily use this hotel again
Haven’t even stayed here yet, but can’t get no one to answer the phone for a simple question. I take that back I was put on hold once for ten minutes, just to be disconnected. Now no one will answer the phone.
The room was so-so, everything else including the exterior deserves only one star. The check in and dinning room areas get three to four stars.
Room didnt look anything like the picture online. Jacuzzi didnt quite work so 🤷🏾♂️. Breakfast was not good. But the room was ok. Staff was cool. Quiet place. So besides our tib not working and the nasty breakfast everything was cool.
I’ve parked here for quite some time as I’m based in Chicago and fly out of Memphis every week for work. I don’t know if there has been a change in management or what but I will NEVER park here again and strongly advise you don’t either. The last 2 times I’ve had to Uber to get my car because the hotel phone does not get picked up when I call for the shuttle. The Uber cost me more than the parking. On top of that they now are charging a 5 day minimum which I paid however they called me everyday after day 2 wanting to know when I was coming to get my car because they had no record of me paying and even threatened to tow my car. I advised them I had a receipt and they should keep better records vs. just towing someone’s car. I told them I would be there in the 5 days when my trip finished and would never be parking there again. Sure enough I just arrived and I’m Ubering back a $26 Uber ride because nobody is answering the hotel phone. Worst service I’ve ever experienced. I would give them zero stars if I was able.
Very friendly workers that helped us switch rooms when our door lock sropped working. Good hot breakfast, nice hot tub that stayed pretty hot throughout even with it being so cold that day. Very clean rooms with nice little workspace area, comfy couch and really comfy bed. Although the first room we were in the bathroom was incredibly small, the second room had a bathroom that was multiple times larger and much nicer that had a shower and hot tub. I personally think it would have been a better design to have had the shower closer to the hot tub seeing as how the floor was a bit slippery when wet. Really enjoyed the hot tub and wish I could have stayed in it longer than I did. Nice place overall and would for sure stay again. Next time though definitely staying with the hot tub room lol.
This place is dirty (including some crusty substance on the carpet in our room) and constantly smells like pot on the whole first floor. Upon checking in, the 2 cribs I reserved were just missing. The front desk worker seemed apathetic, didn't have any idea who was using them or where they were, and had no real suggestions, so my husband had to go out and buy a new pack and play so my babies had a safe place to sleep. So much for the money I tried to save booking this place instead of a good place to stay. We also didn't feel comfortable leaving the room often while we were here, as there were super sketchy people roaming the hallways on our first night.
The beds were comfortable and the room was spacious at least. So you can have 1 star instead of 0.
I always stay at Choice Hotels and a Choice Hotels Member. This by far has to be the worst experience I have had while staying at any of their hotels. First, we called to reserve a room and was quoted over the phone that a room with 2 queen beds was going to be $79 + tax for the night plus a $20 pet fee because we did have our dog with us. When we got to the hotel, we were then told the price was going to be $119 for the night + tax, plus a $35 pet fee. When we got to the room, it was full size beds, not queens like requested. We couldn't get on the wifi even with the password they provided to us. The beds had clean sheets, but other than that, the room was dirty. I moved the phone on the night stand and there was something sticky all over the night stand. The headboards were wooden, but had something smeared all over them. The bathroom was clean, but there was no water pressure for the shower. The complimentary breakfast was okay, but nothing to brag about. After we starting packing up to leave, I noticed a giant dead cockroach under the desk. We asked for non smoking room which didn't seem to matter since we were put right in the middle of smoking rooms, which people around us were smoking so much weed it was permeating the room we were in to the point that I now have laundry to redo after finishing my 17hr drive. When I went to check out, I had to wait at the front desk for 15 minutes till someone finally showed up. No one knew where the guy that was suppose to be working the front desk was even at. I was so irritated by this point, I just wanted to get out of there. I will never stay at this place again!! Ended up paying $150 for a room that I had to sleep sideways on a full size bed to keep from touching the headboard, keys that didn't work in the doors half the time, and for an okay breakfast.
The entire first floor smelled like weed, the elevator is barely working and the floor of it is cracking, there is rust and mildew throughout the entire bathroom, the lady at the front desk was rude and looked like she didn't want to be there, there is no sink in the bathroom, and the bathroom wall is cracked. I would reccommend going to a different hotel if staying in Memphis.
Needs a little remodeling. Rooms look a little worn. To be fair I did witness upgrade work in progress. Front desk showed fantastic southern hospitality. Overall I did enjoy my two nights and free breakfast from 6am-9am. The chandelier in the main lobby is beautiful.
BED BUGS!! Don’t stay here I wish I could give this place a NEGATIVE REVIEW WORST HOTEL I HAVE EVER STAYED AT!! First room had bugs all over comforter second room cigarette holes in the comforter bathroom dirty!! Wouldn’t refund me my money the hotel is so bad I’m sitting in my car still terrorized from the bugs third rm still didn’t feel comfortable at this point I will definitely be speaking to management tomorrow this place is DISGUSTING and need to be condemned!! Security was sleep at night in car instead of patrolling I wouldn’t allow my dog to sleep here .
Good service, but dirty halls. Floors and carpeting need to be replaced. The elevator and stairwells are filled with cigarette and marijuana odors. My rooms smoke detector was malfunctioning. On the positive side, the staff is attentive and friendly. My whirlpool jacuzzi suite was clean and acceptable.
The service is absolutely excellent! The suite that I'm in is really spacious, and the breakfast is nice! They have an indoor pool for the guests to utilize, and the staff is always courteous, attentive, and professional to the utmost degree! I highly recommend this hotel to any and everyone who is looking for a pleasant and remarkable place to stay when visiting Memphis!
This hotel was very poor, not well maintained AT ALL. The room was filthy, dusty as hell, stains on curtains, on the bedding, found DRIED BLOOD on the white comforter. The TV was not working properly, there is NO SINK in the bathroom... it's in the open area of the room and clogged up with water when you used it. Fridge was not cold at all, yet the freezer was on blast. 🤔
Attendant moved us across the hall to the next room and it was not much better. We literally had to go back into the other room, since we still had the key card, and switch out the comforter. To top it off, the continental "breakfast" was trash. Only thing worth eating was the scrambled eggs. Apple juice dispenser had particles falling out of it into your cup, no oil spray for the waffle maker so, of course, they burned...eventhough though the attendant claimed "you don't need it".
Just horrible all around! Do not stay here!!