Needs a little remodeling. Rooms look a little worn. To be fair I did witness upgrade work in progress. Front desk showed fantastic southern hospitality. Overall I did enjoy my two nights and free breakfast from 6am-9am. The chandelier in the main lobby is beautiful.
BED BUGS!! Don’t stay here I wish I could give this place a NEGATIVE REVIEW WORST HOTEL I HAVE EVER STAYED AT!! First room had bugs all over comforter second room cigarette holes in the comforter bathroom dirty!! Wouldn’t refund me my money the hotel is so bad I’m sitting in my car still terrorized from the bugs third rm still didn’t feel comfortable at this point I will definitely be speaking to management tomorrow this place is DISGUSTING and need to be condemned!! Security was sleep at night in car instead of patrolling I wouldn’t allow my dog to sleep here .
Good service, but dirty halls. Floors and carpeting need to be replaced. The elevator and stairwells are filled with cigarette and marijuana odors. My rooms smoke detector was malfunctioning. On the positive side, the staff is attentive and friendly. My whirlpool jacuzzi suite was clean and acceptable.
The service is absolutely excellent! The suite that I'm in is really spacious, and the breakfast is nice! They have an indoor pool for the guests to utilize, and the staff is always courteous, attentive, and professional to the utmost degree! I highly recommend this hotel to any and everyone who is looking for a pleasant and remarkable place to stay when visiting Memphis!
This hotel was very poor, not well maintained AT ALL. The room was filthy, dusty as hell, stains on curtains, on the bedding, found DRIED BLOOD on the white comforter. The TV was not working properly, there is NO SINK in the bathroom... it's in the open area of the room and clogged up with water when you used it. Fridge was not cold at all, yet the freezer was on blast. 🤔
Attendant moved us across the hall to the next room and it was not much better. We literally had to go back into the other room, since we still had the key card, and switch out the comforter. To top it off, the continental "breakfast" was trash. Only thing worth eating was the scrambled eggs. Apple juice dispenser had particles falling out of it into your cup, no oil spray for the waffle maker so, of course, they burned...eventhough though the attendant claimed "you don't need it".
Just horrible all around! Do not stay here!!