Staff had a young child riding a toy motorcycle through lobby and vehicles. Awful breakfast service/staff. Broken shower. Plugged up toilet. Housekeeping staff yelling and playing radio at night outside our door.
Spacious room, firm mattress. Breakfast was average and they often ran out of things. Staff was very responsive
Check in was quick and easy. The room was clean and tidy. The mattress was comfortable. There was an unusual odor in the room. Breakfast was hot and had some nice variety. Overall not a bad hotel.
This hotel is very run down. Room was dirty when I arrived. AC unit missing buttons and when I brought this to the front desk they began to tell me that it's too much work and pricey to replace it so I should unplug it from the wall and then back in to turn it on then unplug it to turn it off. The smoke detector is missing from the ceiling with wire just hanging down. TV wouldn't work 90 percent of the time and instead would freeze up on a static channel and on high volume. Remote and buttons wouldn't work or turn off. Had to unplug that too. Shower only had hot water for about 3 mins then ice cold after that. There is no "Quality" at this "Inn" and sadly this was just the first night.
It was below poor and still trying to get a refund. Sam Joshi absolutely lied to me after my stay. He assured I would get a refund now I'm fighting trying to get it! My experience is as follows: Absolutely a horrible experience. The manager Sam Joshi should not be in the position he is in. First the phone number provided does not work at all. There headquarters cannot get ahold of them as well. Upon check-in the times were false advertisement. Once I got to my room the heater was broken and the tv reception was horrible. The employees were louder than the guests. I went up front and manager Sam was there his first words to me while he was on a personal phone call was, "now what's the matter." Followed by, "just go to your room and wait for him." I was switched to a different room. I went up front to get coffee and check on the hot tub. At which point I noticed another guest was given my room. I stopped them. The employee told Sam what happened. He assured her he would make sure no one would come/get my new room. During that time I was told the hot tub was working, it was not. I washed clothes at their facility, someone stole my detergent. At 10:30pm I was undressed getting ready for bed, an employee came into my room! I was mortified! I went to the front desk. The cleaning guy and front desk never said sorry!! They were worried about placing blame. And the blame was on Sam, I saw the system he did not put it into the computer not did he communicate with his employees. I went to deadbolt my room, the deadbolt didn't work either! I'm traveling alone and all night I was scared someone would enter the room... in the morning I spoke with the front desk so I could talk with the manager. She had gotten a text saying 15 minutes he would be there. 15 minutes later he wrote saying 5 minutes away... 25 minutes after that ignoring her phone calls and texts he comes in. He does not say sorry at first and continued to try and cut me off. I told him how I felt. And was not safe at this establishment. He assured me I would get a refund for my horrible stay, I did not! Again now I'm on the phone with headquarters, they cannot reach anyone at this hotel, and IF they still won't refund me nor able to communicate with their own hotel it'll take 4 to 6 weeks to get a refund! If Sam Joshi is the manager at this place don't go here especially if your traveling alone or with kids. I 100% blame him for my experience. This is my only outlet to warn people as I can see they do not care about their guests here.
Was great room and good people but that has changed. Very disappointed this time. They charged $50 for the dog and were out of things for the breakfast. The dog was more than the room. Redicious. New owners. $50 deposit and I got lied to twice on how long they have been charging it. No vending machines, no soap and shampoo. Not staying here again.
Great price for the stay. Exactly what it should be for a out of town work bed for the night.
Roaches in our room. Leaky bathtub faucet. Brown drips down front of fridge. Convenient location for airport. Cheap rates. We will not stay here again.
Hotel was very nice and clean. I will stay here every time I come to Tucson!
This place was fine and knife workers were great continental breakfast more than Continental. Easy to find an easy access
The staff wasnt very friendly throughout the stay, they couldnt find my reservation at first, was quickly resloved but the lady was not pleasant. They advertised a heated pool, and it is in no way heated. The hot tub jets are permanently pointed up, so when you turn it on water flys all out and over. The only vending machine was completely out of everything. I am not impressed with anything, the room here was clean enough, fingerprints sll over the windows, buttons ripped off of the air conditioner. Im glad my stay was only 2 nights. I would not reccomend for anything but maybe the price.
Stayed here one night on my way to Phoenix. Very nice and comfy hotel
Our vechical was vandelized during our over night stay. That was not the issue. The issue is that when we went inside to ask the front desk person, Sam, if the security cameras were working, he tried to ignore our questions and asked us to "step aside" so he could help check out other guests. Had to make a scene and demand that he answer our questions and call the security camera company and not even sure how f he called a manager or owner. He made a bad situation worse. NEVER STAY AT THIS PLACE!!!
Our room was filthy. The sheets and floors(bedroom and bathroom) were covered in long black hair. We had an early flight and needed a good night's rest, however we had to have the front desk staff come to clean the room. We checked in around 9:45 and they fnally left close to midnight because it took at least 45 minutes to even get to our room., then another hour or so to try to clean it. No other room was available, so we were forced to sleep in a very uncomfortable situation. When I woke at 3 am to shower, I found more long black hairs in the shower. I would like a full refund for this terrible stay. Our whole idea was to get to Tucson to sleep so we didnt have to drive all night, now we wish we would have just driven up from Bisbee straight to the airport.
Great room and good people. Very disappointed this time. They charged $50 for the dog and were out of things for the breakfast. The dog was more than the room. Redicious.
Told it was recently renovated and it shows! No smoke smell, bed bugs, roaches, moldy walls etc. The whole place was clean and the bed was very comfortable to sleep in. For the price, the stay is great. I didn't eat the free breakfast but in all was satisfied.