Alot of people complaining about getting to this location, we had none. We got there about an hour early, called them told us to come up to the meeting place. From there we checked in showed us where to park then loaded into van. Driver was pleasant ride was about 10 mins. When dropped off give us the blue sheet for pickup. Now the return trip after our cruise a little bit different experience. Picking up at port was fine, the van was not in the best shape, driver very rude. When back at the parking garage, he drove to one of the floors and told all the passengers to get out. Took all our luggage out of the van and drove off. Luckily I remembered where we parked...
I highly recommend this parking service. They are very courteous, prompt and extremely service oriented. We only waited a few minutes for our shuttle to arrive at port to take us to our car. Even at the very busiest of time. Most of all they are HONEST and TRUSTWORTHY. We left a very valuable item in the van due to our own carelessness. Our driver found it and It is on its way here because of the honesty and reliability of their driver and staff. The communication was excellent during the return process and my confidence that it would arrive safely is 100%. Thank you Chris and Camilo!!!!
The place was easy to find, checked in, the parking lot looks pretty new. Once parked, the wait was pretty long, almost half an hour. About 3-4 vans passed by before they started picking up people to take to the terminal. I think I know why as they concentrate on bringing people first from the Terminal, maybe? The pickup on the way back was smooth, once we found the Welcome sign, the shuttle came within 5-10 minutes, we were in it, it filled up quick, the parking was merely 5-10 minutes from the Terminal. It's a great location. The car was found safe and sound as we left it. I wouldn't hesitate to use this location again as we do many cruises. Thank you!!!!
Price was great in comparison to other garages nearby. The only hiccup we had was returning to the parking garage after the cruise. The directions were incorrect on the paper provided so we wasted an hour trying to wave down a shuttle that never showed up. Once we called them, they sent us to another spot and they showed up.
I read the previous reviews and I could see how the wait would be long with lots of cruise ships so we were prepared to call an Uber if needed but it was not many ships leaving or when we came back. We waited in the area and called since we got off our ship late. Someone picked up the phone and confirmed that he would be there. We waited about 15 min and got picked up. It was a covered garage which kept our car cool. The taxes and fees were very high but still cheaper than parking at the cruise terminal but its not "half" the cost like they advertised. I would use them again and just be prepared to wait or take an Uber/Taxi if it's a lot of cruise ships coming back. I didn't have any attitude issues, both drivers knew what they were talking about and we followed their instructions. Just use the phone number on Google since the phone number on the app they use is not correct.
Everyone was super nice, it was well priced, and very convenient. I just wish the communication was better upon pick up - we waited a solid 30 minutes (which is acceptable). However, there was no number to call or specific scheduled times so we started to worry a bit. So many of the same type of vans picking up also, just would have been nice to know we didn't need to keep checking every single time.
These people are amazing efficent and by far the best Spot to park and get transported to the ship right where you park
My experience with Premier Cruise parking was top notch. They gave clear instructions on where I was to park and where the shuttle would be to take me to the Port of Miami. The driver had a very upbeat vibe and pumped us the entire 6 minute drive to the port for our cruise. The wait coming back from the port was 20 minutes tops. So all the reviewers giving a bad rating for the shuttle service obviously don't realize that the shuttle service is complimentary and that they don't have to offer this service to you but they do to make sure your vacation is seamless from start to finish and that it is almost half the price of parking at the port. I would definelty park with Premier again!
Service and staff were friendly and professional. A little mix-up on our return. We had a phone number to call, and the ride was resolved quickly. Patience is the key when returning. Remember the instructions the drivers provide.
They are very close to the port of Miami and half the price. The shuttles are quick and courteous; we didn't wait more than 10 minutes to get to or from our ship. I would definitely recommend parking here for Miami cruises especially since all their parking is covered and the security is very good.
Coach B was a great driver. He was entertaining and knowledgeable. Super friendly.
We took other transportation to get back to our car (our choice) and they were kind enough to call and make sure we were ok! We were very happy with their service.