Ted and the front desk took very good care of us, and made sure that our stay was perfect. The room that we stayed in was very clean, and they provided a very relaxed atmosphere.
You can tell it's an older hotel by the halls, but the lobby and rooms are all updated and really nice. Staff was also very friendly and helpful.
This hotel has a great location next to the airport and that's it! Check in was slow and full of glitches and the hotel staff member was abrasive, check in took 45 minutes! Main areas are not the cleanest and the space is in desperate need of remodel. Pass on this hotel as the price doesn't match the space.
Professional, Polite, CLEAN!!!
Will most definitely be back..
Shuttle driver did not wear a mask!!!!
It clean, old and falling apart
Staff very friendly. Whirlpool suite with pull out bed was clean and small. I liked it had a refrigerator and microwave. Not a bad experience but not great. Our room was falling apart. The ring around the door stop fell off. The bathroom sink wood is coming apart. There was hair in the sink and outside the bathroom that wasn't ours. The whirlpool knobs popped off. It took a very long time to warm the water and the room. There wasn't a bed protector on the mattress and it wasn't clear if the water was complimentary so we left it. Again not horrible but for $200, I wouldn't go back.
Very nice bar. Food was great. Server was very good and helpful.
OK. Not bad but seems likes it is trending on the wrong direction after staying there ok occasion over the past couple years. The location could use an upgrade overall. The staff was nice, but at the same time, not exactly experienced or capable of handling normal hotel situations. Honestly...it's just one of those places on a 'tipping point' of being really good or the opposite...
Staff was friendly and accommodating. This was the first time I chose to stay in a hotel so close to an airport. I was nervous the planes would keep me awake. No worries about that. The air conditioner was so loud, there was nothing else I could hear when it was on - including the tv. Needless to say, it kept me awake most of the night. Had a business meeting the next day - not a good situation considering how tired I was after only 2 hours of disrupted sleep. If they fix the air conditioner issue (and replace the carpets) I would recommend this as a place to stay.
Went to the onsite bar and grill there for supper. The place was a cozy little place that was warm and friendly. Had the patty melt on sour dough. It was very good, as were the cheese curds and tator tots. The brandy old fashioned sweet was kind of watery and only so-so in taste.
The rooms don't have microwave no refrigerator ice machine didn't work on the floor I was on they only provided coffee in lobby for certain hour after they cleared all of it out don't recommend.
Staff was nice. I was there for a meeting, so I cannot comment on the guest rooms or amenities. I was disappointed that the Sheraton is not investing money in the appearance of the hotel in such a prime location. Dated, well worn interior. Coffee and snacks were all right. I'm sure the staff can only do so much to keep it looking well, if they aren't receiving the budget to replace carpet, flooring, furniture, handrails, etc.
Good nights rest for me. Kinda spartan no fridge no microwave. But otherwise top notch
Very easy for park and fly. Nice rooms and lounge. Have never been able to try the breakfast because of very early flights. Maybe someday...Would stay there again.
The HANDICAPPED rooms are good sized to get around in with a wheelchair,BUT the carpet is not wheelchair friendly.To get to the rooms is another story. from the check in desk to the room is about one city block.went past 20/30 rooms to get to the HANDICAPPED room! I have above knee amputation and had to get around with my wheelchair,from the room to the front door. The staff was GREAT! Do to the loooong distance to the HANDICAPPED ROOM I will never stay at this four point again!! OH! the breakfast ONLY cost $10.95. had the same items as best western/free/ and many other motels that have free breakfasts
The carpet in the hallways were really dirty, they put us in a room that did not have any hot water at all, changed us to another room that had no hot water and the next morning we had to take freezing showers. Very unhappy.
I did the Park and Ride with the hotel and was not looking forward to being back. The driver Rodney was amazing and I can’t thank him enough or praise him for being able to get me out of my funk! Thank you!
The rooms were very clean and quiet. We had a conference here and everything went smoothly from a hosting hotel perspective. The staff were incredibly helpful and wonderful. I would definitely recommend staying here.
Overnight stay. Close to airport and Milwaukee proper. Clean, quiet and comfortable. Large room, comfortable bed, good size desk. More accessible outlets would be nice. Good size bathroom. Room was clean, so housekeeping had done a good job. Fast Wifi. Friendly front desk. Free parking. There's a pool.
The staff was great! I booked a room with a jetted tub and I was not at all impressed one of the jets didn't even work. I have stayed here before when it was the Crowne plaza and pretty much they just slapped a new coat of paint and called it a day. Again the staff was great, friendly and helpful. The housekeepers are very loud in the morning. Very disturbing because they are so loud all you hear is their whole conversations and laughing in the hallways near your room. So because of the good reviews about the food I decided to try it out well a big waste of 50 dollars the food was bland and under cooked. Overall I was just here for the staff (front desk staff to be exact) I don't think I'd stay again. I felt like I just wasted money with my whole experience. Front desk staff keep up the good work 👌 very attentive and professional, housekeeping department take note.
Attitude at front desk by black employee or manager whatever he was lol. In room no fridge or microwave.Called front desk to ask for one, attitude again like on her mind she was wondering why was I asking for one. And the room smelled really damped! Won't be staying there again
Nice little restaurant on site. Friendly and helpful staff. It just seems like the place needs to be updated.
I am not sure if they have new management or new staff but I didn't experience the complaints other guest expressed. The room and common areas were clean a d well maintained. The food at the restaurant was surprisingly one of the best hotel foods I've had in a long time and all the staff were efficient and friendly. If I ever get stuck in Milwaukee airport again, this hotel will be my first choice.
Great staff and nice rooms.
Only complaints are the long hallway design and lack of nearby and well lit parking. I had to park down the hill and the street lights weren't on so had to lug my stuff up the hill in the dark as none of the doors in were unlocked. Main entrance is on top of the hill and the only place that is open at night.
Otherwise the room and amenities were excellent and I enjoyed my stay for the wedding I was attending.
Came to this hotel on our way to California. We went to our room and it was very nice. Clean and friendly staff. Has a nice big pool also. The downside or the motel the halls were very dirty with buckets to catch water all the way down the hall The halls looked like they weren't vacuumed in a week. Believe me it was shocking! The only thing wrong in our room was the air conditioning kept beeping every minute. Got so annoying that I shut it off. Then the room got up to 75 degrees before 4am. Other than that it was fine