Two words: Bed bugs. When I told them about it, they seemed reluctant to switch rooms. Then, at check out, they wanted to charge me for the “upgraded room.” Definitely not coming back.
Why sell romos with a balcony if you can’t use it? The door to the balcony do not open. There are screws in tack. The Hotel needs cleaning. The rooms are small and dusty. The bed is hard like a rock. It was hard to stay asleep. The room have no microwave and no mini fridge. These are small essentials that allow guest to feel right at home. The room lacks ‘life’ per say. The only good thing about the room is there is the Keurig single use coffee maker. The bathroom is icky. The toilet doesn’t flush. It makes this really strong water pressure sound but the water doesn’t go all the way down. The carpet is gross. I can’t imagine the dirt hidden in it. The cheap mirror on the wall doesn’t do justice. The fan does not shut off so you sleep with this humming sound all night. This hotel needs major improvement.
Everything I was looking for before an early flight. Started at the Clarion next door (which I strongly suggest avoiding) and ended up here. So glad I switched, I would gladly stay again.
I tend not to fill these out but I feel this Hotel is not taking care of concerns. The hotel pool bleached mine and my sisters black bathing suit bottoms. The hotel manager has offered a $60 credit that barely pays for one replacement. I haven’t received the refund even though I was assured it was being handled. The front desk agent told me the chlorine was increased due to covid protocol which is a lie because I work at a resort and that isn’t the case. Clearly they don’t care to address the concerns and I will be writing to corporate because this is unacceptable. I have waited almost a month and no resolution has been made from what was discussed. I do not agree with the compensation and feel that they will never refund me a dime.
Electricity was out for 29 hours we stayed here for two days! Oh man after working in the lumber yard all day and coming to this place and swimming, hot tub, and the restaurants steak, steak sandwich, chicken wings and fries were so delicious 😋 it was like a great vaca only down the street from our house 😂
We didn't even stay in the hotel since the front receptionist Christine kept being rude. She told us that our 18 year old daughter and 19 year old boyfriend could not be alone at all. Even after we said fine she kept mentioning it as well as threatening that the supervisor would know and kick us out. She kept talking down to us. As well as when we had only gotten there 6 min early she said we could not wait in the lobby since our check in was at 3. When we did get there she told us our rooms would take about 2 hours. Worst receptionist. Ruined our whole evening.
Super hotel. I was there for a convention. Rooms were nice, but no maid service in between days. No need for it anyway. Staff was very friendly. There is a nice little snack and amenities shop, self service and self pay. The Starbucks on site was awesome as well.
Christine is absolutely a delight to talk to! Exceptional service 👏😁! Quincy in maintenance was such a goofy, gentleman and very knowledgeable! So helpful.
Four stars only because pool is small and no breakfast served...Starbucks is on site tho....
Hotel is in need of a makeover. I expected better of a Crowne Plaza. Lot of noise in the hallways at night. Grateful it was only one night.
Location is convenient to the airport; however, options for food are limited in the immediate area. Arrived late in the evening and was told by the staff - the lobby "Starbucks" would be open in the morning - unfortunately it was closed during my stay. The hilighted pros are the rooms were clean, comfortable firm beds with nice large pillows. Linens were soft and offered a nice weight when under the blankets eg. - not too thin or too heavy. The in room climate controls provided immediate results.
I have stayed here a few times now and the televisions almost never work. They require vaccinated people to wear a mask in shared spaces and there is no complimentary breakfast. Hotel receptionist was very pleasant but the hotel is very sub par
Second visit in last two months and this visit did not live up to my first except for awesome shuttle service to and from. Our room had heat on when we arrived and it was very stuffing. A/C did not work well at all do warm all night. TV was also on and would not shut off without pulling the power plug. Beds were good but lack if good working A/C lowered my score 1-2 notches.
We stayed overnight Saturday and it was packed. They had a dance competition going on. The rooms were clean and comfy, but the kids running through the hall all night being loud got on my last nerves! I had to deal with the noise all day and night!
I attended the UWM hand therapy conference, which is held there each May. The facility is always so clean and fresh. Impeccable service throughout the conference. They were very creative in maintaining proper safety with social distancing. I had a wonderful experience. Thank you so much!
Super clean, up to date technology, well appointed rooms comfy bed "room" area is separated from the living "room" by the bathroom by being between them. Both "rooms" have a TV and desk
Clean place, easy access to interstate and Airport. Efficient staff
Very nice hotel! They have a restaurant, Starbucks, and all kinds of stuff! Great for families and people passing through. Rooms are very beautiful and Christine at the front desk worked out a great price for me and my fiancé to get a room right away! I’ll definitely stay here again if we pass through! Christine is the best!! Everyone that works here greets you and they are very nice! Keep up the great work guys!! 10/10 stars haha
If I could give this place a 10/5 stars I would!! The lady in the front desk named Christine was really nice to book a lovely room for me and my fiancée right away! She worked out a great price for us. This is by far the best hotel I ever been in! The People are so friendly and polite and the rooms are so beautiful! Thank you Christine for being #1! If I'm ever in the area again I'll be Definitely staying here!
Had no heat all night, although we had maintenance here already who had to clean the really dirty filter and even then I froze all night. We were told they had breakfast, what they didn't mention is that it's not complimentary, only Star Bucks! I wouldn't even give this place 1 star. BRING AN EXTRA BLANKET! This is frost from the inside of my room...
Clean comfortable room, very nice staff, overall very pleased.
Great place to stay and park. No brainer
Room i booked wasnt available. Even tho as i am staying here the website says only two rooms left. What a joke. The whole top floor is closed off. If it wasnt for the internet it would get one star and i would have checked out. No microwave in rooms either.
Friendly staff. Bar and restaurant open. Grilled peppercorn steak sandwich was great. Bathroom very small in the King Executive room.
Hotel is OK and I did not receive wake up call for Mexico trip. Missed my flight and whole flight was cancelled and it cost me over $800 and was stuck in Mexico without trip home. Hotel promised free night. I did not ask for it in writing and tried to collect and they would not honor it. Do not trust wake up call or promises to make it right.