5921 Fleur Dr. , Des Moines, IA, USA
Waited 45 minutes for someone to let us in parking lot. Nobody showed up. Had a line of cars behind us. Our flight was at 6 a.m. And we had showed up at 4:15 am. We had already prepaid for our parking at this jet parking lot. But again nobody showed up so we had to park at the airport parking which literally costs three times as much as what we already prepaid for. Kept trying to call both posted phone numbers for the business and nobody would answer. Even one of them was the on-call emergency phone number....no answer.
We waited over 30 minutes for the shuttle to get us after several calls that went to an answering machine. We finally called the head office. When the shuttle finally arrived there was no air conditioning on a day that was 100 degrees. Seats were broken and the driver made no attempt to help with luggage for an 80 year old woman. When we tried to leave the gate was broken and the attendant was no where to be found. We again had to call the phone number to be let out of the lot. NEVER again.
excellent shuttle service to and from the airport. The lot is a little cramped, but the best part is that a groupon is always available.
Super convenient and easy to use. Also the best available price for long-term parking near the airport.
Awesome customer service