Personal was very nice, rooms were clean, beds comfortable. Kids loved the pool and we loved the jacuzzi!! Nice to see such attention paid to this area, gentleman was checking the water in both, very personable. Breakfast was a To Go with cereal, breakfast bars..standard for COVID times and expected. We knew this ahead and did our own thing for breakfast.. Great Stay, would definitely recommend. Had a room with 2 Q and a second room was the 1 Bedroom suite with 2 Q. Loved the extra room in the suite for the family, and it had a pull out couch.
Service is impeccable but unfortunately we weren't completely happy with our stay. There was a mix up with my card and the manager came to my room with a goodie bag to discuss. Even after the explanation and doing the math I was over charged on the incidentals hold (should've been $63 but my card was charged $112 on top of the room rate) it fell off and she did reduce our rate. Room is well situated, has microwave, mini fridge, closet, desk with chair, tall mirror and arm chair but no clock. A few things I didn't like. You had to crank the thermostat to 75+ if you wanted heat, otherwise it blew cold air. The bathroom light & jacuzzi switches are a pain in the rear, you have to hold your fingers on them to get them to turn off and on. The bed was VERY uncomfortable I woke up with a very sore back so did my husband who can pretty much sleep on anything. The pillows are ridiculously small, they're the size of throw pillows and you have to use 2 to even equal one regular pillow. There were 4 on a king size bed. It was pretty clean except 2 things there was hair on the tissue holder in the bathroom and the jacuzzi didn't get cleaned very well. There was some soap scum on the sides and when we ran it, it formed these slimy bubbles. Also, website still states that it provides full breakfast which is one of the main reasons we booked it. Upon check in there is a sign that says it provides breakfast on the go, basically a continental breakfast in a bag. We did get bags but unfortunately I am diabetic so I couldn't eat anything in it. We ended up having to order breakfast delivery which cost us an additional 40 dollars so that ended up with us not even getting a discount. Although I did enjoy my birthday get away this hotel wouldn't be my first choice if we were going to rent a room.
One of the reasons I booked this hotel was because I saw on the website that they had a pool, hot tub and gym. Not to mention a free breakfast. When I got there I went down to use the gym and unfortunately they did not have a stationary bike. I went to get on the treadmill and one was out of order so I tried the other one and it would not turn on. I decided to go swimming and the hot tub was out of order for servicing. I have to say though at least the pool was warm and that was a nice surprise. The mattress in room 304 was awful and I woke up achy and sore. The free breakfast consisted of a bag with yogurt, instant oatmeal and a cereal bar made up by the front desk staff. I get it the covid thing has shut some services down. The staff were nice. I paid $104 for the room and it just was not worth it.Disappointing. Wouldn't stay there again.
The hotel is exceedingly clean, has more amenities available than any other hotel in the Manchester Area! The staff are all sociable and ready to accommodate whatever it is you may need! Finally they have an amazing professional and knowledgeable manager, Rachel,she is exceptional. Overall One of the best places to stay!
Country Inn & Suites was affordable and worth the value of what we paid for our stay. They do have an indoor pool and it is heated. They have a small game room of older arcade games. The laundry room is small and good for just coming and going as apposed to laundry rooms with waiting and folding areas. I think that the hotel had a clean appearance from the lobby, however I believe our room could have been much cleaner. Perhaps there is a shortage on housekeeping because very minimal was done and it was noticeable. We had used the pool early in the day and all of the towels for the pool were completely depleted from the day before and were all sitting in the hampers provided and no one had come to get them since the previous day. We had asked the lady at the front desk if we could please be provided towels at the pool. She said she would send someone to bring them but no one ever came to bring towels. So it was not fun, navigating from the pool room to the gym just to get towels. We were unable to reach the front desk with the phone provided to us as it just rang busy. We had to call from our cell phones to ask questions about breakfast. The breakfast was another small letdown as everything was prepackaged and there were no options as to what we could have for breakfast. It would be helpful if this were mentioned on the website at the time of booking.
The room was nice, clean, and the staff that checked us in was very friendly. However we were not able to shower because we had no hot water. This was extremely upsetting as you don’t pay for a hotel solely to sleep, you’d also like to use the shower you paid for. When we checked out we had told our situation to the gentleman at the front desk and he had said the boiler was down. Which does explain the issue, but doesn’t give me any solutions. I understand this man can’t control my water temp, but I felt as though this is something we should have gotten some sort of credit for but we didn't unfortunately. I feel very ripped off that I paid for a hotel I couldn’t even shower in. That is not the experience you should be giving your guests. Very upsetting.
Rachel at the desk was a mute, she literally has no skills or business behind a front desk.
Paul B the maintenance man who lives on the property, shouted at my pregnant daughter for 10 minutes or more. This place is not recommended for a happy visit. Unfortunately i was never contacted by the manager as i requested. Another shining moment for the mute Rachel.
Hotel is very dirty. Hair was in the tub, on the floor and even at least 10 long hairs of different colors in the bedding. Bed was hard and pillows are small. Staff was nice but wasn't very helpful when we reported the hair to the front desk. I hope to see some changes like updates to the rooms and cleaning procedures.
Beds are hard. Pillows are so small soft and cheap. Sheets were awful. Blanket was paper thin & hair all over our bed & in shower from the cleaners . staff was SUPER nice (only thing that kept me from complaining there) and pool area was small but pretty thats about it. I wont be back :(
Clean rooms, affordable, easy check in and out, free shuttle to airport. I am paranoid about bed bugs after staying at cheap motels so didn’t mind paying more for a nicer hotel room. Room was very clean and beds comfortable. Would definitely stay here again. Great deal. Selected this hotel for the affordable price and free shuttle service. Room a little outdated and breakfast lacking but great deal for the price and close to the airport. Rent from National or Budget company if you rent a car.
We got the king suite with the whirl tub and it was amazing! And for a good price. Everyone was very kind and helpful! Thank you for a wonderful experience!
Friendly staff and convenient location! Also pet friendly! Will be back!
The bed was thrown together. The lights and fan and blow dryer didnt work in the bathroom. The lights and fan couldn't be turned off. We asked for our room to be cleaned after one night all that was done was a change of clean towels. I was hoping that at least they could of given us a made bed. The pillows were two half of ones. That's a first. I may sound like a complainer but I've worked the hotel business at the front desk for 8 years.
Very clean. Staff was professional and helpful. Heated pool and jacuzzi were clean. Excellent experience! A++
Great place to visit a relaxing stay for the hole family arcades for the kids and kids in u pool &hot spa clean and very polite
Place was clean and the staff was nice. However, the tub didn't drain, the water was luke warm, the curtains didn't close for light blocking or privacy, and there was no real outdoor seating other than in the front but only a few chairs. Definitely not worth the $170 they charged us for one night as a wedding reservation. Many that stayed there too were not impressed. Would NOT recommend.
Love the room set up, feels accommodating. Home away from home.
Very quiet.. Relaxing.. Was close to the places we needed to visit. Only complaints, internet was glitchy and was not secure and breakfast was disappointing due to covid. We did go out to two local breakfast diners to get our fixed. Wonderful looking grounds.. Clean pool and hot tub. We would stay again and recommend. Staff was friendly
Our favorite place to stay with our boys! Pool is always clean, rooms are comfortable.
The room and bath exceptional. Very inviting. Everyone courteous and pleasant. Would gladly recommend this as a top notch place to stay. Thank you all..
The personnel were great. From housekeeping to the front desk. Very welcoming, friendly and knowledgeable.
The customer service was great, people was polite... Very clean hotel... From past experience I had.. This place up to scale... Nice small pool all great... I'll definitely be returning back...
The king's Suite was awesome had a nice jet tub right there just to the side of the bed, it also had a bathroom with a tub and shower. The night manager was really nice he even let us in after hours for about 30 minutes in the hot tub. Breakfast was awesome I highly recommend this place will go there again if I get the chance
Did the park and fly. Very happy with the option and the service. Price was RIGHT! Caution though .. if your flight COULD arrive or be delayed to after midnight, there is no shuttle during the week. There is service if after midnight on Friday as 12:01 is actually Saturday.
My stay has been EXCELLENT so far. I am currently staying here and checking out tomorrow (I booked 2 rooms on a 2-night stay). At check in, the woman was wonderful, quick, and friendly. Everyone, with the exception of one maintenance man, was extremely helpful and friendly. I lost my phone and the front desk helped to retrieve it... Due to my severe cold, I was looking for orange juice on my way to walk my dogs. I was unable to find any juice. Noticing my search in the hotel "store", the man at the front desk got me juice from the kitchen machine at almost 2am! They were very accommodating for my dogs as well. I am very impressed and will be returning! Highly recommended!
Room was nice and clean. The beds weren't as comfortable as they appeared, but when you're tired, eh! The pillows were the only downfall of our stay. No support....just flat and very uncomfortable. I woke up with a headache every morning. Breakfast was delicious. Pool is perfectly heated. Spa is amazing. My family and I will definitely be back. We're just going to bring our own pillows lol.
This has to be the worst hotel I've ever stayed at. It was around midnight when I checked in and the Gentleman Jim was very nice and extremely informative. When I got to my room I was assaulted by what could only be described as stripper perfume. Don't ask me how I know that but I guess it's obvious at this point. I was exhausted and not one to complain so I decided to try to get some sleep. As I turned down the covers I was severely grossed out by what appeared to be large fresh blood stains. When I checked out the following morning I let them know and they said there was nothing they could do for me because I booked my room through Priceline. The woman at the front desk needs to spend some time with Jim and maybe some of his professionalism might just rub off on her. Needless to say I'll never stay at any of their other locations.
This hotel is very dirty, and the furnishings are worn. Rooms are not serviced if you stay multiple days. The floors are dirty, and furniture has not been dusted. Although staff is polite, they show no regard for the comfort and convenience of guests.
5 stars This place is not only beautiful on the outside but o. The inside as well. Rooms were clean and the staff was some of the friendliest I have ever encountered. They went above and beyond with every interaction. Coffee and water was provided all through out the day and night and what I couldn't find in their store they had behind the desk. Only issue I really had that I couldn't always find the right angle for the remote control to the tv. But really in this town you should really be exploring for it has some of the nicest people ever and the scenery is breathtaking. Thank you for the lovely time there.
This hotel is in need of updating. Pillows aren’t very nice. Mattress’ feel very old. Rooms are dated. Small TV. Exterior of the building is beautiful, seems like a renovation/refresh was done in recent years. Front desk staff made check and and check out easy as one would expect. This was my first stay and it would be my last. Was not impressed.
The beds are not comfortable. Hard as rocks and have little pillows for a king size beds. The room was okay. Needs updating. TV'S are very old. The bathrooms are good size but needs updates also. Caulking was coming off around the tub. For the price of the room I was expecting higher quality.
Lovely! Stayed in a Jacuzzi standard suite, loved having the tub right in the bedroom!! Clean facilities, great free breakfast & friendly staff. The indoor pool and spa is also a plus.. Will definitely be back :)
Not a 5-star hotel, but definitely 5-star value. Good, free breakfast, pool, hot tub, nice room, and super staff
And what's awesome staff awesome hospitality very professional I definitely recommend it to all my friends
We stood here one night on the way north to Weir's Beach and bike week. Like all the Country Inn and Suites this hotel was excellent. The woman at the front desk for check in was excellent. She was polite, cheerful and very, very helpful in making sure that everything was perfect. We also received a goody bag for being a Radisson Rewards member. The first one out of all of them we have stood at that did so. We'll continue to stay at the Country Inn and Suites we love them.
I was very impressed with this place. Not only was the staff super friendly, but the facility was so clean!! My hotel room had hardwood floors (or fake hardwood?)...either way, not carpet! And my bed was the most comfortable hotel bed I've ever slept in with the best pillows. Breakfast was delicious and I was impressed with how good the coffee was. Definitely recommend!