Staff was friendly and upbeat. Rooms were clean and large comfortable beds. Hot tub in the room was a great bonus!
I've stayed here numerous times throughout the years. Seriously very reasonable priced for a super nice room/suite. Plus indoor/outdoor pool, hot tub, gym, refreshments, and I love their continental breakfast!!! My daughters LOVE this Best Western too!! Oh and definitely join their rewards program to rack up points. I've earned free nights and I don't know about you but I love FREE!!
Stayed for a yearly convention. The staff is excellent. The pool was heavily chlorinated. Too much so for me, actually triggered an asthma attack. Morning breakfast was lovely. Convention space is nice. Everything was clean, and well cared for.
Nice staff, friendly. Decent breakfast with good coffee. Nice rooms and clean, I didn’t like the pillows, will be bringing my own.
I recently booked a hotel for a prospective Saint Anselm College student's mother on a visit to campus. I did this as a favor because she was getting on a flight and was not familiar with the area. The online rate was $79 plus the taxes and fees but I had to pay for it upfront for that rate. Knowing I am not able to do that with the school credit card I called the hotel and asked them if they could reserve it for her at that rate. They said they could not do that for me. At that point I said are you sure? They said if I booked it online and then called them back they could switch over the credit card and my card would not be charged.
Well luckily for the student's mother she was not charged but my credit card was charged. The hotel apologized to me and offered nothing but, "Yes that person who told you that was wrong." "He should never have told you that information." The admission of wrong doing does not do my any good, I got stuck with the bill and because of that I am in trouble with my work. I will not be fired or anything but I will have to explain the situation to my immediate boss and then they will have to explain it to the bigger boss of the college. I would guess the school will then place the Best Western of Manchester on the "Do Not Use" vendor list.
When I told the lady at the hotel this she hung up on me and said have a nice day. It still amazes me how businesses that do over a million dollars a year in revenue will still screw people over when they make a mistake. I hope they are happy that they got our school's $79 because they have lost a lot more than that in future revenue.
A great hotel experience and competitive pricing made it all the more sweeter. The facility is clean and the daily full hot breakfast an awesome touch. A throwback to a kinder era of please your customer with hospitality and respect.
First room I was given had a giant bug in it. Got another room no bugs but smelled odd like it wasn’t lived in or stuffy the tv unplugged and room coffee maker dirty. Around new year the cleaning staff limited the amount of housekeeping they did. Only making your bed at most on some days.
Second time staying here I was given a nonsmoking room but previous guests were heavy smokers. Unfortunately the $250 fine for smoking did not deter them from smoking. Hotel was at capacity so they were unable to give me a new room. I was given an odor neutralizer 3x and the room still gave me a headache. I get to finish off my night with a Shower that doesn’t drain.
Pros- breakfast is good. There is always coffee, flavored water, and cookies. Staff is friendly
Cons- a little outdated and multiple bad experiences with rooms.
Wonderful hotel with many amenities. We enjoyed the complementary cookies and flavored water in the evening and hot breakfast in the morning! The jacuzzi in the bedroom was a nice splurge and well worth the small up charge! Everyone we encountered was wonderful! The hotel is only about 1.5 Miles from many restaurants, the mall and Chunky’s the eat in movie theater! Great location (close to the airport) and great service!
Always a great place to stay. Always quiet. Always priced good for the area. Awesome breakfast.
Nice and clean, helpful staff, everything in working order. Good choice for a mid-size event! Great breakfast buffet
While this is an older property, they have done a good job keeping it up to date. Spent four nights and their King Room is very large with a refrigerator, microwave, and sofa-bed. Included in my room rate was free WiFi and access to the buffet breakfast. While I did not use the buffet (not a breakfast person) I did get coffee and noticed people were enjoying all of the various breakfast foods available. The Front Desk at check-in and throughout my stay were very helpful and extremely friendly. I also attended a wedding here and I must say the folks who managed the wedding, the staff who provided the dinner, and the facilities were exceptional. Out of all the wedding I have attended in my life, the food served here was the BEST I have ever enjoyed. You also are within walking distance to The Backyard Brewery…absolutely great food! I did a separate review of the restaurant.
Very convenient for a show at the Tupelo. Restaurant in parking lot was excellent. Convenient and fun! Nice clean, and quiet. Breakfast was good. Lots of choices. Nice to relax in the morning
Best westerns are the best. Spend the extra 20 and get cleaner rooms and better service all around than 90% of most other hotels
Excellent!! I’ve been to many hotels and this is the top for me besides the $400/night ones.
Room was immaculate - even had sanitized remotes!
Breakfast was OUTSTANDING! everything from eggs with sides choices of salsa, cheese and sour cream to waffles with blueberries, strawberries and chock chips!! Even warmed syrup!! Omgosh awesome!
Danishes, real potatoes, corned beef hash, awesome crisp bacon - so much!
Staff was outstanding, pleasant, efficient and so sincere.
I’m a TRUE convert and will be seeking out BEST Westerns from now on!
Amazing job everyone!
Highly recommend this hotel. Great friendly staff. Property well maintained. Breakfast was fantastic. Pool was very clean and hot tub. Great outdoor area next to the pool to lay and enjoy the sun plus cook on a grill. Nice area to walk at night outside. Overall clean hotel.
Lovely venue for a wedding. The apps were delightful and the staff were very nice and attentive. It's just a couple of steps from the hotel which was ideal and they are pet friendly. We all met for the full spread free breakfast the next morning. Made for a truly nice wedding .