Comfort Inn & Suites (MEM)

Comfort Inn & Suites (MEM)

$7.23 / day
1 2 3 4 5
Good
2.9 miles from MEM
4225 American Way, Memphis, TN, Memphis, TN, US

Overview

3.6
Located minutes away from Memphis International Airport.  Free shuttle service to and from airport included with online purchase. No extra charges for full-size vans, pick-up trucks and large SUV's.  No room reservation needed. 

Due to COVID-19, the shuttle service has been temporarily changed: 
7 AM - 3 PM weekdays On Demand to/from airport. 
7 AM - 11 PM weekends On Demand to/from airport. 
Shuttle is not available during off times.

In normal times: Shuttle runs 24 hours and you must call 24 hrs prior to parking vehicle to schedule your shuttle.  

Airlines suggest arriving at airport 2 hours preflight; be sure to arrive at parking location before this 2 hour window. 
Address
4225 American Way, Memphis, TN, Memphis, TN, US
Google Map
Comfort Inn & Suites (MEM)
1 2 3 4 5
Good
4225 American Way, Memphis, TN, Memphis, TN, US

Amenities

Google Reviews

3.6
Good
1 2 3 4 5
(Based on 587 reviews)
Alexis Days
1 2 3 4 5
We had 6 rooms. Upon check in the rooms were smokey, sheets with a burn hole in them, left over drink stained running down the wall, the couches looked infected, chest top cracked. We asked for different sheets the housekeeper said they didnt have any, when first shift was there. Few minutes later when second shift lady came in and we asked for sheets the same housekeeper got us two sets so we could cover the couches. Locked myself out the room and it took 20 minutes for the desk clerk to get out the car, since they park under the canopy and get me a room key despite their maintenance man telling her. He did offer to let me in the room with his key but I still needed a room key because I lost mines and didnt feel comfortable leaving the door open since my room was right by the elevator and people were in the hall yelling and playing in the halls at random hours
Alexis Days
1 2 3 4 5
We had 6 rooms. Upon check in the rooms were smokey, sheets with a burn hole in them, left over drink stained running down the wall, the couches looked infected, chest top cracked. We asked for different sheets the housekeeper said they didnt have any, when first shift was there. Few minutes later when second shift lady came in and we asked for sheets the same housekeeper got us two sets so we could cover the couches. Locked myself out the room and it took 20 minutes for the desk clerk to get out the car, since they park under the canopy and get me a room key despite their maintenance man telling her. He did offer to let me in the room with his key but I still needed a room key because I lost mines and didnt feel comfortable leaving the door open since my room was right by the elevator and people were in the hall yelling and playing in the halls at random hours.
Linda
1 2 3 4 5
Great staff, quiet inside (but felt the rumble of lots of trucks driving by until 10ish), and clean room. Grab and go breakfast bag decent but it's definitely time to get back to a real breakfast!
super duty
1 2 3 4 5
First of all. i call a week in advance an ask do they have airport shuttle an they was like yes. Just call an they will arrange it. My flight came in February 26. At like 10:30 pm an I call the front desk an they lady was very unprofessional. She answering the phone like she’s at home. After waiting outside the airport for a hour an Finally making it to the hotel the parking lot flooded an the hallway smells like marijuana. The room doors have cracks where it don’t close up all the way. Hotel really don’t deserve a star.
Kathy Soukup
1 2 3 4 5
WARNING !!!! BEWARE !!!! STAY AWAY FROM THIS HOTEL- I WOULD GIVE THIS PLACE A ZERO RATING OR BELOW- I HAVE STAYED IN OTHER CHOICE HOTELS (which I never will again) AND THIS HAS BEEN THE ABSOLUTE WORST EXPERIENCE EVER- OUR CAR WINDOW WAS SMASHED AND THE CAR BURGLARIZED RIGHT BY ONE OF THE DOORS- AFTER THIS INCIDENT, WE ASKED THE FRONT DESK ON NUMEROUS OCCASIONS TO SPEAK DIRECTLY WITH THE HOTEL MANAGER/ OWNER- WHO ONE WOULD THINK SHOULD BE CONCERNED ABOUT VANDALISM AND THEFT ON HIS HOTEL PROPERTY- 3 DAYS AFTER THE INCIDENT- HE STILL HAS NOT REACHED OUT TO US- WOW!!! OBVIOUSLY THIS HOTEL AND THEIR STAFF HAVE NO IDEA WHAT CUSTOMER SERVICE MEANS NOR DO THEY CARE ABOUT THE SAFETY OR CONCERNS OF THE PATRONS WHO STAY THERE- VERY SAD AND EXTREMELY DISAPPOINTING- SORRY CHOICE HOTELS- YOU HAVE LOST MY BUSINESS AND THAT OF MY COMPANY, FRIENDS AND RELATIVES
Amaris smith
1 2 3 4 5
It was decent the customer service was great but the room was not has clean has I would have liked. There was still a half smoked black & mild under the couch. And a roach came into our room. I would recommend the Sheraton downton which is much nicer& great view just be prepared to have your vehicle parked by valle.
Jessica Horne (Jess)
1 2 3 4 5
Employees are all very personable and accommodating. Sam, the manager/ owner is always willing to help with answering questions and ensuring your stay is as pleasant and smooth as possible. Do wish the pool was open and breakfast was being served but overall I'm very satisfied and recommend this hotel to anyone.
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