Place is ok needs updating and more food options on the daily morning breakfast...every seem nice except but never willing to bring up items from the front desk (on graveyard) like towels for instance if you are in your pj!!!! And after 10pm they don't seem very busy
I have stayed in worse and I have stayed in better. Did not enjoy being awaken at 5:30am by the people in next room starting very loud truck and kept accelerating until they left at 6 am.
Very strong bad odors .. carpet so dirty looks like some one was slaughtered there, phone did not work , most plug ins and lamps did not work had mold in bathroom on shower curtain and floors, chairs to sticky to sit in . If I had not paid in advance and would have left but had more then one room could not afford to go somewhere else and loose the money here. Spend as much time as I could out of room had to burn three candles to stand to stay in rooms will not return.
Horrible, worst I’ve ever experienced.
First checked the coffee pot and it had sludge were the water goes. Turned it in and complained but was never brought a clean one.
The sheets were dirty, the room was dirty!
Bedbugs ate us for 3 nights and we ended up missing the biker ralley sick from infection from bugs. Roaches in the room. Couldn’t get the staff to take our complaint. Many others were trying to complain.
Spoke with corporate today to try to get it handled and they spoke with the manager who lied that we never complained. So they refuse to handle the situation. I have reported them to the BBB of Houston.
Checking their reviews this is an ongoing situation that’s NOT getting taken care of.
I’m at the doctors now getting antibiotics for infected sores from bedbugs.
Stayed for 3 nights, room was clean and bug-free. My interactions with staff was at check-in and check-out they were friendly and helpful. Great place to stay. Rooms very reasonable. Hotel was closed to everything that we wanted to visit. Will consider staying there again when we visit Galveston