Excellent service. Helped us out a lot when our flight back to London city was cancelled at short notice.
Pauline was a star, very friendly! Dropped our car off and went to the terminal (even though I was late and forgot to call, Pauline was still waiting for me in the cold with a big smile, sorry!), when we arrived back the car was there waiting...Perfect!
I use this company’s services and it was the biggest mistake of my life. When I booked parking with them because I had to travel abroad for a weekend, everything seemed normal.
The lady waited for me at the airport to collect my car, she did all the checks and at the time she seemed very helpful and nice. After the checks she took my car to a Carpark 3 miles from the airport ( they said).
On Sunday morning while I was checking out of my hotel, I received a text from the police saying that my car has been stolen from the Carpark,it was one of the worse news ever. I called that woman straight away, and her answer was “the case is with the police now, I’m sorry but we can’t do anything about it”. When I tried to find out more information about the incident, she kept repeating the same phrase over and over again.
We were on the phone for more than 30 mins and she wouldn’t give me any answers. When I asked her when my car got stolen? She said on Saturday, then I asked her why she didn’t contact me? Her answer was that they didn’t want to bother me.... I mean it’s my freaking car!
Anyways...I was on that back and forth conversation with her, to be honest it was more like me talking to her and she responding “the case is with the police and I can’t give you any info”.
Next day, I called the police and they confirmed that someone drove out of the Carpark with my car. Now i’m Currently trying to sort out things with my insurance, they asked me to send them all the keys, and the lady who parked my car, had my keys with her. So I tried to call her and ask to send my keys back, she refused she said it’s not legal, and only will do if the police ask. (It’s my property...)
So I called the police and explained to them that she does not want to give my keys back, and they said they can’t do anything about it, and if she continue with this behaviour, she will be committing an offence. They advised me to call my insurance and let them know that she is refusing to give back my keys.
So I did, and they asked for her number, they called her and apparently she agreed to send the keys to them.
Bottom line, DO NOT BOOK WITH THIS COMPANY AT ANY COSTS, avoid it completely, you can pay a bit more with other ones.
I just lost my 3 years old car, and they acted like i’ve just lost a pen.