MainStay Suites Knoxville Airport | Park, Sleep & Fly

During a very difficult time my Wife , Our chicken and I stayed at the Mainstays. Not only was ALL of the staff very receiving and attentive to our needs but , Made us feel cared for. The manager Kristina went above and beyond for us finding services in the area that were needed . The housekeeping staff never rushed and took very detailed care of our rooms. .Thank you Mainstays staff and management for making our transition to Tennessee a peaceful one .

Ronald . J. Mehlhorn Jr.

Excellent and polite staff. The facility is clean. The only issue was the lack of meat for breakfast. I would stay again during future trips to the area.

Front desk clerk that checked us in Friday was very nice. I signed in and was not told either online or in person that they charge a $100 deposit. Nasty surprise to get when I arrived home. When we checked out, this should have gone away. Update- it went away after I was home. Halls had dirty carpet and paint. They are renovating. Bed was comfortable but needed to be flipped and there was an uncomfortable indentation on edge. Shower needed more water pressure. Kitchen needed silver. Air was in the living room. Did have a loud fan that sucked air to bedroom. I was pleased that they had a full breakfast but powdered eggs and no bacon. Too small dining room and when full, line. I told clerk when I got there that phone was dead - no reaction. I would stay there again after renovation. Close to restaurants and venues.

The Mainstay in Alcoa is a great adorable option for the areas hotels the hotel itself is under new ownership and the new owner Mr. Patel is really trying to turn the place around updating the hotel as well as the member experience a lot a reviews are bad for the hotel needing updating but I feel what the hotel lacks in updating it makes up for in its friendly staff and cleanliness being a diamond member with choice I expect great service and at Mainstay you wont have many issues if any at all when you do have an issue Mr. Patel and his friendly staff will get right on it making sure your experience as a customer a great experience and that you are well taken care of

-Cash

I recently had the pleasure of staying at Mainstay, and I must commend Amy for her exceptional service. From the moment I checked in, Amy and Shaniya were incredibly welcoming and attentive. She went above and beyond to ensure my stay was comfortable and enjoyable.



Amy's attention to detail and genuine care for guests truly sets her apart. She was always available to address any concerns or questions I had, and her friendly demeanor made me feel right at home. Whether it was providing recommendations for local dining or ensuring my room was immaculate, Amy's dedication was evident in everything she did.



Thank you, Amy and Shaniya, for making my stay a memorable and pleasant experience. Your hard work and kindness did not go unnoticed, and I look forward to enjoying the rest of my stay!

I have always had a pleasant stay here!! There was some work going on near my room after hours, and the manager promptly handled the situation with politeness and respect. Best place to stay around here for your money while traveling, in my opinion!

Ms S Sudderth, Ms Kacy & Ms Amy

Great team of young ladies. They kept the place running even during our Microsoft crisis. Around the clock coffee & pleasant talks. Very quiet hotel.



Breakfast was Just ok

There should be a standard menu

Potatoes Eggs & meat. Group of gentlemen would come down & no potatoes. They were disappointed 😔😔😔😵‍💫



There should be Milk every morning. Just have a few gallons of 1% on hand. Then pour it in a pitcher and refill when empty.

I eat oatmeal every day. But needed milk. So that disappointed me. So I just ate bagels. 😔😵‍💫It be nice if I drove but I do not. When you don’t have a store near by, it becomes frustrating..

so, be nice if you have milk.



The back door to parking lot by pool does NOT shut. I closed it and every time I walk by it.

Remote work and pet friendly for the win! For all the one star reviewers, its a two star hotel on a highway, people! Go pay more for a room somewhere else and stop tearing this place down. Hospitality is low on staff nationally. You get what you pay for.



It employees extremely kind staff. They have a kitchen island / desk set up in the room with a computer chair that makes working remotely extremely doable. They have a conference room that you can also work in, when my husband and I are in meetings at the same time, so we're not chatting over one another. It makes us able to still work our jobs. Internet is strong. This is our third stay in a year. If you ask for a second chair, two people can work facing each other with laptops, just only one monitor. Thanks for housing us during the storm with our two dogs! See you next time the power goes out in our area.

Great people. Clean comfortable rooms

5 stars, say it again!

Very affordable , a wonderful solution for when you are in need quickly, and has a home like feel. The front desk manager is awesome, she keeps the convenience store stocked and is always smiling and very pleasant. So glad we have a mainstay here near the airport. Thank you mainstay staff for always being on point.

Stayed here the night before a flight and I would definitely stay again. Rooms are a little dated but clean. Nice location, close to airport but far enough to avoid all the noise.

Love this place !Our stay away from home, When visiting Our Children in Tennessee ❤

Had to evacuate from Wears Valley do to fires & was only Hotel around we could find on short notice that had a room for us & two pets. Hotel is a little outdated but clean & very quiet. Had a pleasent stay even though we was stressed out if our home was still standing or not it was fine. All the employees we encountered were very nice. Thank you for a nice stay during a very stressful time.

Me and my 2 year old are staying here for a few days to avoid a toxic situation, and the staff has been so welcoming and sweet and genuine without even knowing my situation. My daughter loves the little koi pond out front and the staff noticed so they bought extra fish food so my daughter could feed the fish.its clean and I really do feel like it's a nice temporary home away from home. I wouldn't go anywhere else in the future.

I loved the hotel. The staff was very personable and professional

Nice efficiency rooms. Complete with stove, full fridge, microwave, and dishwasher. Located near several eating spots. Nj ice

Nice and clean facility with professional and courteous staff members. Room that we had the commode was very low to the floor making it hard to remove yourself once you finish your sitting business.



Are there any near future plans to correct the commodebissue?

I stay here for 5 nights and I feel like I really lucked out on this place. Not only was it reasonably priced but it came with positive reviews across various platforms. I wish I would have gotten her name, but the lady at the front desk was so kind and really took care of us. Any issue we had was resolved immediately by her and the staff. The room was spotless and had everything we needed to be comfortable. Airport is nearby and it's about 12 miles from downtown Knoxville. The drive wasn't bad at all and it's surrounded by a lot of good food spots. I would definitely recommend them and I'm for sure coming back here when I visit Knox again!

Great Staff!! Perfect room.

Very nice and accommodating.

The queen suite was exactly what I needed.

Definitely the best hotel and actually can find a room that sleep 6 people very comfortably.

Thank you guys for your hospitality.

The only issue I had, after being here a week, was that our suite only had 1 cereal bowl. From the great service we got, I am positive they would have given us another, and more silverware, had we asked, but we were very pleased with the friendliness and prompt and great service we got. The suites are very close the main highways to Knoxville and Maryville. So, if you are here on business in the area, it's easy to get to anywhere around Aurora. There are plenty of grassy, shaded areas close to the suites to walk your dogs. Lots of birds while we were there; my Merlin app picked up 15 different bird songs one morning. That surprised me because it is a kind of business park area, but it does feel more neighborhoody. Lots of restaurants around.

Super nice rooms and employees were lovely!

Not a bad hotel at all. Currently staying here with my gf and I don't see the issues people say they've been having. The people at the front counter and friendly and helpful, breakfast isn't bad, and the smell is ok. The sheets were clean when we arrived and the bathroom appeared freshly cleaned. It's no 5 star hotel but for the price it's hard to beat. Snack prices are a bit high but what do you expect

Tracy, Christina, Joy, Tristan, and Dorian are by far the best front desk staff we have ever encountered at any hotel. Wonderful accommodations and within walking distance to restaurants. Not crazy about the area of Alcoa due to construction and bored cops looking for something to do in a dry county but the hotel itself is a great solution to an overwhelming problem here in East Tennessee, which is mass evictions and displacement due to landlords selling property without tenants knowledge, and thankful to mainstay and its staff plus Dorian makes an amazing breakfast. Thank you all for everything. Will definitely stay again when in the area.

The lady’s at the front desk are the sweetest you will ever meet!!! I love this place it is very clean and very well managed!!! The ladies in house keeping are the sweetest and do a wonderful job! Mainstay Suits in Alcoa is the best!! Thank you all for everything you do!! Melissa Cooper

The room was clean and tidy. They allow pets. The service and the folks that work there are great.

Fantastic place at a reasonable rate. desk clerk was great (although I arrived right before midnight).

Manager followed up with a personal text to ensure satisfaction. Best hotel experience I've had in a long time!

Comfy bed, firm pillows. Got a good sleep. Shower was backwards. Had to go to C to get hot and H for cold. Very low water pressure. Good room otherwise.

We stayed for two nights while in town for a concert series at The Shed. We loved it. It was just what we needed. Amy went above and beyond for during our stay. She is the reason we will return.

The hotel was under some construction, but it was in no way a hassle or inconvenience to our stay! The bed was super comfy, the air was cold, and I love being able to swing the TV toward the bed to relax and watch. The room was a little dated with the curtains and appliances but they all worked just like they should and I SLEPT GREAT! Would totally 100% stay here again.

Very nice and accommodating.

The queen suite was exactly what I needed.

Definitely the best hotel and actually can find a room that sleep 6 people very comfortably.

Thank you guys for your hospitality.

Wonderful the beds are comfortable, although they do not have a 2 queen beds room. Breakfast was wonderful, service was great. Front desk was polite and helpful I will stay again THANK YOU So Much !!

Friendly staff, clean rooms. Made me feel right at home. Location has lots of options for dining out. Outdoor pool was nice to beat the heat.

So, I HAVE stayed here before & its always been exemplary. Tonight, I met new employee Chris & he was so helpful, kind & attentive. This has to be the best hotel in the greater Knoxville area. As always, thank you guys. I know it's going to be a perfect stay

We like it here. My son li.es the fact they have a kitchen. Makes for easy meals and save us money.

Breakfast was lukewarm and really should keep extra pillows for requests. Staff was friendly . Room was clean. Too many bright lights during the night showing through closed curtains.

Tracy at the front desk went way beyond to help me find a more suitable room not so far away due to my health issues. She was by far the best asset of this hotel. Special mention to Charlene and Nakia.

There were not suitable dishes for those expecting to use the kitchen. The breakfast is only a muffin and breakfast bar, there is not fruit or milk, just coffee and juice.

Overall, as I stated before, the staff is the best part of this property.

Very pleasant staff. Construction workers everywhere due to local construction.. they've soiled the carpeting everywhere in lobby lobby, elevator, and room.. clean room though..

I come here for work every weekend. From check in to check out,everything is perfect..breakfast served early..not to mention the beds..that's a great night sleep. I highly recommend this amazing hotel stay when available!

Shania is amazing! She was so helpful and courteous, we really appreciate her helping us get into a room so late at night! We need more people like her in this world!

Very nice staff, nice, clean, spacious rooms. Hotel all round is clean. Comfortable beds, hot water in the rooms. Just all round nice place to stay.

Literally treated me like family. I stayed there for two weeks and I loved it. Very clean and well maintained. I travel a lot for business and I really appreciated everything they did to make my stay great.

Stayed here for 10 weeks March and April 2022 for business. Back again for a couple of months. New owner. Hotel is MUCH better. Breakfasts are actually warm. Overall cleanliness is excellent. They're remodeling the place too (new carpets in rooms, etc). Service is great...a 180 turn from the last time I stayed here. I'm thoroughly impressed.

Great customer service! Beautiful room, very pet friendly, great pool, comfortable beds, everything we need in a room. Thank you so much to the staff that helped with last minute reservations.

After staying there for a bit, I can say it was pretty damn solid. I was surprised. Everything worked, no bugs, and like 90% of the staff were great. For the price, you can't really beat it. Not sure why all the bad reviews. This is a 5/5 for the price. Also, looked like they were finishing major renovations. Even better for future folks. My room hadn't been renovated. It was normal, but I liked it. Comfy bed, good heat/AC, hot shower. Only major beef: The internet seemed to kick me off about every 1-6 hours, but i could just click Reconnect and all was good. But gave me about 30 sec downtime. But still 5/5 compared to the other places I've stayed on the road for work.

I went there for a baby shower. I didn't know they had a room you could rent. Thats pretty cool. They were very nice at the desk when i asked about it. The front lobby was neat and tidy. Even had an area with tables and chairs for the breakfast bar. If all the others are like this one and in an area i might travel to and in my budget I just might stay at it. A lot sais about a place when you are greated nicely, its neat and tidy on the out side AND especially on the inside. Thank You....

Clean...pet friendly..kid friendly.. wonderful nice staff.