The lady’s at the front desk are the sweetest you will ever meet!!! I love this place it is very clean and very well managed!!! The ladies in house keeping are the sweetest and do a wonderful job! Mainstay Suits in Alcoa is the best!! Thank you all for everything you do!! Melissa Cooper
The room was clean and tidy. They allow pets. The service and the folks that work there are great.
I loved the hotel. The staff was very personable and professional
I went there for a baby shower. I didn't know they had a room you could rent. Thats pretty cool. They were very nice at the desk when i asked about it. The front lobby was neat and tidy. Even had an area with tables and chairs for the breakfast bar. If all the others are like this one and in an area i might travel to and in my budget I just might stay at it. A lot sais about a place when you are greated nicely, its neat and tidy on the out side AND especially on the inside. Thank You....
Wonderful the beds are comfortable, although they do not have a 2 queen beds room. Breakfast was wonderful, service was great. Front desk was polite and helpful I will stay again THANK YOU So Much !!
I moved rooms because my refrigerator was broken and lost all my food I had just purchased. My new room was dirty and disgusting with no heat. Then I found bugs in the refrigerator and under the sink where the electrical and plumbing was falling apart. Terrible hotel they only clean once per week, if then. A couple of the ladies at the front desk are very nice a couple others would rather curse and smoke cigarettes than help guests. Needless to say I do not recommend this place.
Clean...pet friendly..kid friendly.. wonderful nice staff.
Toddler height toilets, mold on the fridge, a bed that sinks in the middle, fake drawer fell off. Two coffee packets of coffee. Upgrades definitely needed. I would never stay again and this is my first night of 8.
Nice and clean facility with professional and courteous staff members. Room that we had the commode was very low to the floor making it hard to remove yourself once you finish your sitting business.
Are there any near future plans to correct the commodebissue?
Very dirty, run down, battered hotel. The rooms looked as if they had started remodeling them months earlier, then just stopped. Almost everything in the roo. Was broken. From doorknobs to blinds to chairs. There was garbage overflow g from the outside cans when we got there... 3 days later, it had still not been emptied. Outside our room window looked like an ashtray. The staff was very friendly, but come on... take pride in your job.
This hotel is NOT worth $100+ a night! First off, the parking situation is so bad trying to find any parking at all, they tell you to park next door either at the other hotel, or at the restaurant across the street. Second, you'll sign a paper which when I asked should have been the full amount that I was suppose to pay, but they don't tell you that they're going to add taxes on top of that which should have been on the paper for me to sign when I moved in. Third.. Not even 30 mins into staying in the room, things are falling off of the wall because they're cheap, and fixed with tape to hold on molding around the door. Also, there's nothing covering around the door latch, so you can see the hall light coming through into the room. Without anything covering it up, you can hear every guest in the hall way because nothing can muffle the sound. So, the next morning I called and told them I needed to check out. I went down to the front and asked if I needed to sign that I was out of the hotel room because you only drop your key off in a box.. Well low and behold, I was charged an extra night because someone didn't do their job, I was also charged an additional price on top of the hidden charges. The hallways are hot, they smell, and there is NO way that this place should even be more than $50 a night, TOPS! Do not stay here, not even worth mentioning it to others.
Room was discusting. There was food left in the sink and it had to have been there awhile because it was all dried up. When we walked down the hall to get to our room there was a box of beer in the way of opening my door to the room. The bathroom door didn’t close at all we couldn’t get it to move and since it was a sliding door that was a problem. There was some sort of liquid on the floor.... there was also something in the toilet. It was the most disgusting hotel room I have ever seen. The front desk lady did give me a new room and I was thankful for that but then she tried to give someone else that other room with out cleaning any of it up. Also she couldn’t be bothered to put her phone down long enough for anything. I asked if they had any forks, she told me to go into another room to get it witch would have been fine but it was an employee only room and it was locked. She acted like it was the end of the world to do anything. I am extremely upset over all of this. I hope you all find this helpful.