MainStay Suites Knoxville Airport | Park, Sleep & Fly

MainStay Suites Knoxville Airport | Park, Sleep & Fly

$111.24 / day
1 2 3 4 5
Good
1.8 miles from TYS
361 Fountain View Cir, Alcoa, TN, US

Overview

3.9

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Address
361 Fountain View Cir, Alcoa, TN, US
Google Map
MainStay Suites Knoxville Airport | Park, Sleep & Fly
1 2 3 4 5
Good
361 Fountain View Cir, Alcoa, TN, US

Amenities

  • Keep your keys
  • Self Parking
  • Shuttle
  • Outdoor parking

Google Reviews

3.9
Good
1 2 3 4 5
(Based on 367 reviews)
John L
1 2 3 4 5
Very pleasant staff. Construction workers everywhere due to local construction.. they've soiled the carpeting everywhere in lobby lobby, elevator, and room.. clean room though..
Tonya King
1 2 3 4 5
Tracy at the front desk went way beyond to help me find a more suitable room not so far away due to my health issues. She was by far the best asset of this hotel. Special mention to Charlene and Nakia.

There were not suitable dishes for those expecting to use the kitchen. The breakfast is only a muffin and breakfast bar, there is not fruit or milk, just coffee and juice.

Overall, as I stated before, the staff is the best part of this property.
jordan price
1 2 3 4 5
This is the most disgusting hotel I've ever stayed in. There are stains all over the carpet, I didn't even want to take my shoes off, I had to work whole here and the chairs were all ripped up, there was a huge gap in the door to the hallway, the deadbolt was broken and to top it all off, there were ants all over the inside of the window. I would never recommend anyone to stay here...oh and this was all in a "suite"
Rachel Cook
1 2 3 4 5
Where do I start!

#1 Had this reservation booked for 2 yrs then covid hit. Trip was cancelled twice but not hotel reservations.

Time for trip... checked reservations all was good until April 2021 one month before trip I needed to add a night to my reservations. Asked the front desk lady to repeat the dates of check in and check out. May 6th- may 9th. Thought all was good checked my email and 1 week before trip and my reservations were wrong. So I called spoke with front desk lady who told me to call back in the AM to talk to Kristina Hearde(GM) so I did.

The only questions I had for GM was WHY? HOW? WHY NOT? All she could tell me was that there was nothing she could do. Due to the question I had she threaten to cancel my reservations and hung up on me which I immediately called back and said please don't and that I'll have to get a room for Saturday night somewhere else. And if by any chance the hotel had a cancelation that they call me and let me know.

The day before travels to Mainstay Suites:

The GM Kristina Heard calls my husband to ask if we wanted a smaller room for $10 less to accommodate our whole stay? My husband then calls me to ask me and we told her no that we were okay with the reservations we had. So after getting off the phone w/ my husband i called the hotel to make sure of the dates. After agreeing with the reservations I simple told Kristina the GM in an exciting and kind voice that I couldn't wait to meet her and ended the call.

The day of check:

My husband calls me to make ME aware that we have no reservations and that they had been canceled do to me threaten the GM. I'm thinking to myself when did I ever threaten this lady. And why was I in the wrong? I'm not the one who messed up our reservations. All I wanted was to be accommodate for the screw up thats all. It's a crying shame that you "Mainstay" had people staying there saying that the GM is Meth'd out, unruly, she talked over you like you were NOT A CUSTOMER and had no professionalism and that Mainstay should invest in a GM that has WAY BETTER CUSTOMER SERVICE SKILLS. I will never stay here and I hope your experience is or was better then mine. #blackberrysmoke2021
Amy Davis
1 2 3 4 5
Hotel was not clean. Room had stained carpet and cigarette burns on bed. Room furniture had holes in it and worn out. Staff was ok just not friendly. Hotel needs updated and cleaned. Very noisy at night.
Amanda Martin
1 2 3 4 5
Clean, nice rooms. Toilets don't flush great, and staff had little knowledge on privilege plus members.
Charlene McLemore
1 2 3 4 5
Great people. Clean comfortable rooms
peggy bice
1 2 3 4 5
Love this place !Our stay away from home, When visiting Our Children in Tennessee ❤
Mark- da_shark
1 2 3 4 5
Girlfriend messed up her ankle due to a bed brace which was hidden an fully extended. The water in the sink don't turn off an showers where nasty. Foreshame! Foreshame!
Herbert Denton
1 2 3 4 5
At check-in, Kathie was quick to help. She was very helpful and had a positive attitude. That is where the pros end. Hotel was musty and smelled like wet dog. Floors did not appear to have been cleaned in quite some time. It took being placed in three different rooms before Ms. Kathie could get me in a suitable room. The room was Okay at best. Floors were not all that clean. Couch was stained. Electrical outlet by the fridge not working. Oh and to top it off, the freaking fire exit door at the stairwell would not open from the inside effectively trapping people in the stairwell if there were a fire. Outside grounds not cleaned properly
Shakira Jones
1 2 3 4 5
Nice efficiency rooms. Complete with stove, full fridge, microwave, and dishwasher. Located near several eating spots. Nj ice
bmast300
1 2 3 4 5
Literally treated me like family. I stayed there for two weeks and I loved it. Very clean and well maintained. I travel a lot for business and I really appreciated everything they did to make my stay great.
brandon payne
1 2 3 4 5
Clean rooms. Most of staff nice.. one lady is rude and dont know whats going on
aiman siddique
1 2 3 4 5
Expensive stay. It is understandable if the prices were high because of peak time and weekends. However, the service did not justify the money you spend. (100$/night)
Ken Chaney
1 2 3 4 5
5 stars, say it again!
Lori Steele
1 2 3 4 5
Great Staff!! Perfect room.
Ashley Simerly
1 2 3 4 5
Super nice rooms and employees were lovely!
Darci Allen
1 2 3 4 5
Very nice and accommodating.

The queen suite was exactly what I needed.

Definitely the best hotel and actually can find a room that sleep 6 people very comfortably.

Thank you guys for your hospitality.
Darci Allen
1 2 3 4 5
Very nice and accommodating.

The queen suite was exactly what I needed.

Definitely the best hotel and actually can find a room that sleep 6 people very comfortably.

Thank you guys for your hospitality.
julia willoughby
1 2 3 4 5
Me and my 2 year old are staying here for a few days to avoid a toxic situation, and the staff has been so welcoming and sweet and genuine without even knowing my situation. My daughter loves the little koi pond out front and the staff noticed so they bought extra fish food so my daughter could feed the fish.its clean and I really do feel like it's a nice temporary home away from home. I wouldn't go anywhere else in the future.
Melissa Cooper
1 2 3 4 5
The lady’s at the front desk are the sweetest you will ever meet!!! I love this place it is very clean and very well managed!!! The ladies in house keeping are the sweetest and do a wonderful job! Mainstay Suits in Alcoa is the best!! Thank you all for everything you do!! Melissa Cooper
Kenneth Sexton
1 2 3 4 5
The room was clean and tidy. They allow pets. The service and the folks that work there are great.
Julia Griswould
1 2 3 4 5
I loved the hotel. The staff was very personable and professional
Kimberly Patty Harbison
1 2 3 4 5
I went there for a baby shower. I didn't know they had a room you could rent. Thats pretty cool. They were very nice at the desk when i asked about it. The front lobby was neat and tidy. Even had an area with tables and chairs for the breakfast bar. If all the others are like this one and in an area i might travel to and in my budget I just might stay at it. A lot sais about a place when you are greated nicely, its neat and tidy on the out side AND especially on the inside. Thank You....
Ashley Everett
1 2 3 4 5
Wonderful the beds are comfortable, although they do not have a 2 queen beds room. Breakfast was wonderful, service was great. Front desk was polite and helpful I will stay again THANK YOU So Much !!
Chris Henley
1 2 3 4 5
I moved rooms because my refrigerator was broken and lost all my food I had just purchased. My new room was dirty and disgusting with no heat. Then I found bugs in the refrigerator and under the sink where the electrical and plumbing was falling apart. Terrible hotel they only clean once per week, if then. A couple of the ladies at the front desk are very nice a couple others would rather curse and smoke cigarettes than help guests. Needless to say I do not recommend this place.
georgianna thompson
1 2 3 4 5
Clean...pet friendly..kid friendly.. wonderful nice staff.
Rasa DeLafosse
1 2 3 4 5
Toddler height toilets, mold on the fridge, a bed that sinks in the middle, fake drawer fell off. Two coffee packets of coffee. Upgrades definitely needed. I would never stay again and this is my first night of 8.
Mathew Griswould
1 2 3 4 5
Nice and clean facility with professional and courteous staff members. Room that we had the commode was very low to the floor making it hard to remove yourself once you finish your sitting business.



Are there any near future plans to correct the commodebissue?
Anthony Lawson
1 2 3 4 5
Very dirty, run down, battered hotel. The rooms looked as if they had started remodeling them months earlier, then just stopped. Almost everything in the roo. Was broken. From doorknobs to blinds to chairs. There was garbage overflow g from the outside cans when we got there... 3 days later, it had still not been emptied. Outside our room window looked like an ashtray. The staff was very friendly, but come on... take pride in your job.
Harley Road Glide
1 2 3 4 5
This hotel is NOT worth $100+ a night! First off, the parking situation is so bad trying to find any parking at all, they tell you to park next door either at the other hotel, or at the restaurant across the street. Second, you'll sign a paper which when I asked should have been the full amount that I was suppose to pay, but they don't tell you that they're going to add taxes on top of that which should have been on the paper for me to sign when I moved in. Third.. Not even 30 mins into staying in the room, things are falling off of the wall because they're cheap, and fixed with tape to hold on molding around the door. Also, there's nothing covering around the door latch, so you can see the hall light coming through into the room. Without anything covering it up, you can hear every guest in the hall way because nothing can muffle the sound. So, the next morning I called and told them I needed to check out. I went down to the front and asked if I needed to sign that I was out of the hotel room because you only drop your key off in a box.. Well low and behold, I was charged an extra night because someone didn't do their job, I was also charged an additional price on top of the hidden charges. The hallways are hot, they smell, and there is NO way that this place should even be more than $50 a night, TOPS! Do not stay here, not even worth mentioning it to others.
emily
1 2 3 4 5
Room was discusting. There was food left in the sink and it had to have been there awhile because it was all dried up. When we walked down the hall to get to our room there was a box of beer in the way of opening my door to the room. The bathroom door didn’t close at all we couldn’t get it to move and since it was a sliding door that was a problem. There was some sort of liquid on the floor.... there was also something in the toilet. It was the most disgusting hotel room I have ever seen. The front desk lady did give me a new room and I was thankful for that but then she tried to give someone else that other room with out cleaning any of it up. Also she couldn’t be bothered to put her phone down long enough for anything. I asked if they had any forks, she told me to go into another room to get it witch would have been fine but it was an employee only room and it was locked. She acted like it was the end of the world to do anything. I am extremely upset over all of this. I hope you all find this helpful.
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