My experience with Four Points by Sheraton Kalamazoo was amazing. We chose them for our wedding block of hotel rooms. Originally we were supposed to have 250 guests, and as we had to change our wedding plans over and over, the Four Points team was always willing to help. They did everything in their power to make our wedding weekend special. The rooms were clean and all on the same floor. The staff was attentive and caring to all of our needs. I could not have asked for a better hotel experience for a large group. If you need a hotel for yourself, or a large group, I recommend Four Points by Sheraton Kalamazoo.
Barkeep was at 100% sas the entire time. Was a good time. Room could have been prepared better trash bags were not installed and old coffee bag was still in machine
Great stay! A little loud on the highway side, but otherwise a nice hotel. Rooms were clean and front desk was friendly. If we ever come back to Kalamazoo I'd ask for an odd numbered room to see if it was quieter.
I have stayed at the Four Points multiple times since I travel for work in Kalamazoo. I have had an excellent experience each time.
The team that works here is so helpful and accommodating. The restaurant is awesome. And best of all, there’s always coffee available in the lobby!
The hotel was great about enforcing masks. They had signs to only travel in elevators with those in your party. They had hand sanitizer available in numerous locations. The rooms were nice. Bright white bed linens. Comfy bed and pillows. Most of the staff was wonderful and friendly. Only thing that would be negative about this hotel is that we saw multiple times one worker allowed people to prop open the side exits - if those guests had a hotel room card they wouldn’t need to prop open the door. This particular staff member ignored the complaints. Wish we would’ve gotten his name.
Front desk is very nice. Rooms clean beds are softer then (normal) ones by a bit. wish the elevator was bigger.
Nicole and Mike were very attentive to our needs. They were both very observant about the comings and goings of guests and people that were not registered. Mike was especially enjoyable to interact with!!!
I rarely stay at Marriott but this one surprised me. The service was great. The room was nice and the area near by had lots of restaurants.
Always love my stay here. Rooms are clean and the staff is great. Always get a good night sleep.
WOW!! I am so impressed with this hotel! To start, it is impeccable... everything was sparkling clean and their entire staff was working hard to make sure it stayed that way. We rented the meeting room for a seminar so I was there for about 8 hours sitting in the hallway at a registration table. The staff passed me multiple times throughout the course of the day. Every single time a staff member passed me they acknowledged me with a smile and a hello and every one of them asked me if I have everything I need. I'm talking from the custodial staff to the GM's!! We asked for water service only and they threw in a coffee station as well as set out a tray of cookies right outside the room for the attendees. I will never book a seminar for the Kalamzoo area anywhere else but here!! A huge thank you to the entire staff who went above and beyond for us, Reed & Spencer to name a few are amazing!! THANK YOU!!!
I am so impressed with the communication Devon Jackson gave me when I inquired about information for our holiday party. Thank you for your prompt call back and your patience with all my questions. I can’t wait to book with you and look forward to your services.
Enjoyed my stay. Restaurant was open when I checked in late. Food was good, waiter interacted with customer. Both times rooms were clean
Hotel is decent. The fitness center was adequate. Location kinda stinks if you don't have a vehicle. Not much to choose from in the way of food or shopping.
👏🏾👏🏾👏🏾Awesome room. Super clean. Amazing staff. Heather is so hospitable and makes it feel like home. Thanks for the cookie!!
Friendly, responsive staff. Pool is currently closed for renovations and the restaurant is not yet open. Rooms were clean and quiet. The bedsheets were amazing, and comfortable. My elderly mother raved about the quality of the bedding and I concur. Nice!
The best to visit and have an event. Chef Heather is amazing and you will not be disappointed. Front desk staff, four stars
Excellent staff. Clean. The bar is a nice touch to have in the hotel, and the food was amazing.. The bartender Reid is absolutely amazing, super friendly, easy to talk to and makes you feel like you’re with family or friends. I recommend visiting just for that alone.
Customer service is 5 star. Helped with early checkin and when we forgot items in our room, Valerie was on top of it and sent to our house. Thank you Valerie! Coffee recommendation was great too. Would recommend and hope to explore the area more next time.
The hotel is definitely dated. However, it is very close to both the shopping area in Portage and downtown Kalamazoo. The supervisor, Nula, was able to recommend us a tasteful but affordable local restaurant. She also recommended we visit some really beautiful local nature areas that we hadn’t known about prior to booking. My husband and I really enjoyed how personable the service was throughout our stay!
I have had nothing but exceptional experiences here. Staff has been exceptional especially Ross he went out of his way above and beyond to help us. We had 4 rooms that were all so wonderful the breakfast was amazing. We attended an event here the set up was beautiful and the food was incredible. Thank you Janet for the extra help you gave my kids. Couldn't have asked for a better stay!
The staff is great! The food is pretty good.
The bed was a bit too soft for me and every thing is dated. But it is very well maintained. I have no complaints other than they need to update the rooms. It gives an old vibe not a quaint vibe. Witch is weird because they have modern amenities thru out the facilty but the room is not.
I will be staying there again. Other than old. Every thing is nice and the staff is awesome.
The hotel staff was very welcoming and accommodating of a large group of us that stayed over the weekend. The bartender kept the drinks flowing and the breakfast buffet was tasty. The rooms were clean and the beds were comfortable.
Had my wedding there in May and just wanna thank the lovely staff. Shout out to Devon for everything. She was on top of everything and made sure I had exactly what I wanted. Shout out to Chef Heather too the food was sooo delicious and beyond what I expected. You guys made a girl dreams come true. If your looking for a nice simple place to have a wedding look no further. Thank you guys!
Hospitality is amazing. Only thing I don't like is there is no microwave in the room and the ice machine is on every other floor.
Stopped at this hotel from traveling 12 hours in a snow storm to visit family for the holidays. Best decision we made! Hotel staff was super friendly and awesome, bar had good food and drinks, best pet-friendly last-minute stay choice we made. 100% recommend if you need a nice place to sleep and recharge from traveling.
Very nice hotel and the employees are awesome. I love it here.
Loved the room. Bed was very comfortable. Could use a little more lighting when you enter. Other then that it was a very enjoyable stay. Limited hours on food and lounge, but understandable.
Nice clean hotel and conference Center. No breakfast unless you want to buy a $6 grab and go bag (normally free at other hotels).
The workers are excellent and they are going out of the way to make sure you are pleased and at the Bar Restaurant the Food was very good very good and the Bartender the service was excellent 👌
So much praise for the team working here as our group came through last week! Everyone on the staff from those in food service, to the front desk, to the general manager bent over backwards to make sure that our experience was exceptional. Everyone seemed to care and treated us like we were important. If I’m ever in Kalamazoo again, this will be where I will stay. Beyond that, our rooms were clean, comfortable, and well appointed. Than you for a great experience!
Devon & Valerie as well as friends really stepped up and helped in a unique situation.
I have to say it was over the top. Our rooms were clean, lounge staff nice. Everything is deeply appreciated.
I only used this place for cheap parking while I was gone out of town but they gave me a ride to the airport. The hotel staff has always been friendly (this is the second time I've done this) and they let me get coffee even tho I didn't stay there 😁😁😁
Great Location, the Restaurant in the hotel and has amazing food! Staff are very nice and I feel welcome. Clean and comfortable rooms.
Overall a nice hotel. The room was clean, water pressure in the shower was perfect. There aren't microwaves in the rooms themselves but some located in the hallways by the ice machine. It was on the pricey side so this probably isn't somewhere good for now than a couple days. I would stay here again.
Very clean and Great Staff. I was impressed
Martha and Jose are amazing! I stopped Martha in the hallways and asked her for a few extra towels. She was so helpful and was able to switch out a few towels for me. When my family left for the day we arrived back to our room feeling and smelling so refreshed like it was a new room! Before we left I went and found Mrs Martha and gave her a tip personally for her kindness and cleanliness during my stay. Thank you Jose and Martha for being apart of such a lovely hotel!
Very polite, considerate and friendly crew. I am blessed to have had the opportunity to meet them all.