Four Points (AZO)

We stayed here for a night to rest on our way home. It was conveniently right off the highway. Check in a breeze. They have inner hallways, but there were enough access doors to make it easy to get to your room without going through the lobby. There's a restaurant and bar onsite, or you can get to many restaurants downtown within 10-15 minutes.

The room was clean, and the bed was comfy. We didn't hear a thing while we were there. The blinds were different. You could pull down the first one and still see out.

Others said there was no ice or coffee, but we had coffee in our room and in the lobby. There was an ice machine, microwave, and phone at the end of our hallway. I don't think that was a recent addition.

There was a nice area to walk our dog, and the area felt safe.

Everyone we dealt with was very friendly. We'd definitely consider staying here again.

My experience with Four Points by Sheraton Kalamazoo was amazing. We chose them for our wedding block of hotel rooms. Originally we were supposed to have 250 guests, and as we had to change our wedding plans over and over, the Four Points team was always willing to help. They did everything in their power to make our wedding weekend special. The rooms were clean and all on the same floor. The staff was attentive and caring to all of our needs. I could not have asked for a better hotel experience for a large group. If you need a hotel for yourself, or a large group, I recommend Four Points by Sheraton Kalamazoo.

Had a great experience hosting a professional event here. Breakfast and lunch were good and set up timely. The banquet manager, Janice, was just lovely! She was very attentive and helpful and made sure to check in with me multiple times during the ever. Would definitely host here again!

Barkeep was at 100% sas the entire time. Was a good time. Room could have been prepared better trash bags were not installed and old coffee bag was still in machine

Great stay! A little loud on the highway side, but otherwise a nice hotel. Rooms were clean and front desk was friendly. If we ever come back to Kalamazoo I'd ask for an odd numbered room to see if it was quieter.

I have stayed at the Four Points multiple times since I travel for work in Kalamazoo. I have had an excellent experience each time.

The team that works here is so helpful and accommodating. The restaurant is awesome. And best of all, there’s always coffee available in the lobby!

The hotel was great about enforcing masks. They had signs to only travel in elevators with those in your party. They had hand sanitizer available in numerous locations. The rooms were nice. Bright white bed linens. Comfy bed and pillows. Most of the staff was wonderful and friendly. Only thing that would be negative about this hotel is that we saw multiple times one worker allowed people to prop open the side exits - if those guests had a hotel room card they wouldn’t need to prop open the door. This particular staff member ignored the complaints. Wish we would’ve gotten his name.

Front desk is very nice. Rooms clean beds are softer then (normal) ones by a bit. wish the elevator was bigger.

Nicole and Mike were very attentive to our needs. They were both very observant about the comings and goings of guests and people that were not registered. Mike was especially enjoyable to interact with!!!

I rarely stay at Marriott but this one surprised me. The service was great. The room was nice and the area near by had lots of restaurants.

Always love my stay here. Rooms are clean and the staff is great. Always get a good night sleep.

WOW!! I am so impressed with this hotel! To start, it is impeccable... everything was sparkling clean and their entire staff was working hard to make sure it stayed that way. We rented the meeting room for a seminar so I was there for about 8 hours sitting in the hallway at a registration table. The staff passed me multiple times throughout the course of the day. Every single time a staff member passed me they acknowledged me with a smile and a hello and every one of them asked me if I have everything I need. I'm talking from the custodial staff to the GM's!! We asked for water service only and they threw in a coffee station as well as set out a tray of cookies right outside the room for the attendees. I will never book a seminar for the Kalamzoo area anywhere else but here!! A huge thank you to the entire staff who went above and beyond for us, Reed & Spencer to name a few are amazing!! THANK YOU!!!

I am so impressed with the communication Devon Jackson gave me when I inquired about information for our holiday party. Thank you for your prompt call back and your patience with all my questions. I can’t wait to book with you and look forward to your services.

Enjoyed my stay. Restaurant was open when I checked in late. Food was good, waiter interacted with customer. Both times rooms were clean

Hotel is decent. The fitness center was adequate. Location kinda stinks if you don't have a vehicle. Not much to choose from in the way of food or shopping.

👏🏾👏🏾👏🏾Awesome room. Super clean. Amazing staff. Heather is so hospitable and makes it feel like home. Thanks for the cookie!!

Friendly, responsive staff. Pool is currently closed for renovations and the restaurant is not yet open. Rooms were clean and quiet. The bedsheets were amazing, and comfortable. My elderly mother raved about the quality of the bedding and I concur. Nice!

The best to visit and have an event. Chef Heather is amazing and you will not be disappointed. Front desk staff, four stars

Excellent staff. Clean. The bar is a nice touch to have in the hotel, and the food was amazing.. The bartender Reid is absolutely amazing, super friendly, easy to talk to and makes you feel like you’re with family or friends. I recommend visiting just for that alone.

Customer service is 5 star. Helped with early checkin and when we forgot items in our room, Valerie was on top of it and sent to our house. Thank you Valerie! Coffee recommendation was great too. Would recommend and hope to explore the area more next time.

I stayed here on a business trip. The staff is amazing. Top notch and go out of their way to make your stay relaxing and trouble free. I want to recognize and commend a couple of staff members. Kelly, Robert and Kiara always went out of their way to make sure my stay was comfortable and worry free. The entire staff is awesome, unfortunately I don’t remember all their names. Thank you all! Best place to stay in the Kalamazoo and Portage area.

The hotel is definitely dated. However, it is very close to both the shopping area in Portage and downtown Kalamazoo. The supervisor, Nula, was able to recommend us a tasteful but affordable local restaurant. She also recommended we visit some really beautiful local nature areas that we hadn’t known about prior to booking. My husband and I really enjoyed how personable the service was throughout our stay!

I have had nothing but exceptional experiences here. Staff has been exceptional especially Ross he went out of his way above and beyond to help us. We had 4 rooms that were all so wonderful the breakfast was amazing. We attended an event here the set up was beautiful and the food was incredible. Thank you Janet for the extra help you gave my kids. Couldn't have asked for a better stay!

The staff is great! The food is pretty good.



The bed was a bit too soft for me and every thing is dated. But it is very well maintained. I have no complaints other than they need to update the rooms. It gives an old vibe not a quaint vibe. Witch is weird because they have modern amenities thru out the facilty but the room is not.



I will be staying there again. Other than old. Every thing is nice and the staff is awesome.

We were in town because we had family in the hospital who had been transferred from where he lived an hour away. We were so grateful to find a clean hotel with friendly staff conveniently located near the highway. We were overwhelmed with gratitude when they were flexible with our checkout based on the hospital discharge decision.

Honestly, I was hesitating to book this hotel after going through those negative reviews about this hotel, but I still decided to stay there since they have better rates compare to other similar hotels. Actually we had pretty good experience staying at there. As most of folks mentioned, the facilities are kind of old and many furnitures are outdated. The room was spacious and quiet. Some folks also complained about the breakfast, however, I like the breakfast buffet a lot. The price was reasonable especially it’s free for kids under 4 years old. The scrambled eggs and sausages were very good, and there were even breakfast nuggets for kids. Also, the staff were friendly and helpful. I think this hotel definitely deserves a better score, and those 1-star reviews are helpful but usually don’t reflect the good side of this hotel!

The hotel staff was very welcoming and accommodating of a large group of us that stayed over the weekend. The bartender kept the drinks flowing and the breakfast buffet was tasty. The rooms were clean and the beds were comfortable.

Had my wedding there in May and just wanna thank the lovely staff. Shout out to Devon for everything. She was on top of everything and made sure I had exactly what I wanted. Shout out to Chef Heather too the food was sooo delicious and beyond what I expected. You guys made a girl dreams come true. If your looking for a nice simple place to have a wedding look no further. Thank you guys!

Hospitality is amazing. Only thing I don't like is there is no microwave in the room and the ice machine is on every other floor.

Stopped at this hotel from traveling 12 hours in a snow storm to visit family for the holidays. Best decision we made! Hotel staff was super friendly and awesome, bar had good food and drinks, best pet-friendly last-minute stay choice we made. 100% recommend if you need a nice place to sleep and recharge from traveling.

Very nice hotel and the employees are awesome. I love it here.

Loved the room. Bed was very comfortable. Could use a little more lighting when you enter. Other then that it was a very enjoyable stay. Limited hours on food and lounge, but understandable.

Nice clean hotel and conference Center. No breakfast unless you want to buy a $6 grab and go bag (normally free at other hotels).

The workers are excellent and they are going out of the way to make sure you are pleased and at the Bar Restaurant the Food was very good very good and the Bartender the service was excellent 👌

Mike greeted us with exceptional service. Such a great attitude! Terrell was so helpful in the morning. Kiara's smile got my morning going and breakfast was amazing! What a great team! Thank you for the wonderful experience.

So much praise for the team working here as our group came through last week! Everyone on the staff from those in food service, to the front desk, to the general manager bent over backwards to make sure that our experience was exceptional. Everyone seemed to care and treated us like we were important. If I’m ever in Kalamazoo again, this will be where I will stay. Beyond that, our rooms were clean, comfortable, and well appointed. Than you for a great experience!

Devon & Valerie as well as friends really stepped up and helped in a unique situation.

I have to say it was over the top. Our rooms were clean, lounge staff nice. Everything is deeply appreciated.

I only used this place for cheap parking while I was gone out of town but they gave me a ride to the airport. The hotel staff has always been friendly (this is the second time I've done this) and they let me get coffee even tho I didn't stay there 😁😁😁

Great Location, the Restaurant in the hotel and has amazing food! Staff are very nice and I feel welcome. Clean and comfortable rooms.

Overall a nice hotel. The room was clean, water pressure in the shower was perfect. There aren't microwaves in the rooms themselves but some located in the hallways by the ice machine. It was on the pricey side so this probably isn't somewhere good for now than a couple days. I would stay here again.

Very clean and Great Staff. I was impressed

My husband and I were in the area for a concert and booked a room here. All of the staff were very nice, including the staff in the bar/restaurant. We went to the bar to have drinks around 4 pm Saturday night, and the person working, I didn't catch their name, but they were exceptionally nice. We really appreciated it. The room was outdated, and everything looked a bit run down. But other than that, we had a nice stay.

Martha and Jose are amazing! I stopped Martha in the hallways and asked her for a few extra towels. She was so helpful and was able to switch out a few towels for me. When my family left for the day we arrived back to our room feeling and smelling so refreshed like it was a new room! Before we left I went and found Mrs Martha and gave her a tip personally for her kindness and cleanliness during my stay. Thank you Jose and Martha for being apart of such a lovely hotel!

We attend the Kalamazoo Living History Show every year around St. Patrick's Day weekend. We are a group of middle aged folks.



Our group was split between two hotels. Our usual hotel has severely gone down hill since COVID and we were not comfortable/not wanting to deal with the local meth heads.



Our friends were staying at Four Points Sheraton and we met them for drinks on Friday night. We ended up going out for the evening and Terrell dropped our large group of us off downtown. He gave us restaurant recommendations along with several local bars/clubs to visit. Terrell also picked us up from downtown.



On Saturday night, we were a very large group of at least 17 people. Being St. Patrick's Day weekend we were fairly certain that we would not be able to get seating due to the crowd downtown. We ended up dining at Potter's Restaurant inside the hotel.



Needless to say, the kitchen and waitstaff were NOT ready for such a large group. Reinforcements were called in. We let them knownthatbwe are an easy going group and that all we expected was to do the best that they could.



Our meals came out in small groups. The food was good and we spent time chatting while everyone ate or were waiting for their food. It was nice to be able to talk and not have to shout across the table.



A huge shout out to all the staff there for doing the best that they could with no notice for such a large group.



Next year, I plan to make our reservations at Four Points instead of staying a few exits away.

Very polite, considerate and friendly crew. I am blessed to have had the opportunity to meet them all.