The problem (excessive noise and partying in the hall outside our door) that we experienced on 12/1/19 has been resolved. The vice president called us personally and explained their remedial actions. He gave us a full refund and asked that we use them again in the future. We do want to mention that the room we had was beautiful. We also had dinner at the hotel (buffet in the lounge/bar area) and found the meal very good. The front desk staff was professional, courteous and empathetic about the problems that we experienced during our stay. We will give the hotel a second chance.
Stayed here for three days. Excellent service and friendly staff. Good rooms & food. Hotel provides free pick and drop facility to its guests to selected key areas nearby. Don’t forget to give small tip for appreciation of the pick-n-drop driver.😊
This hotel is located very close to where I work and on those nights where I have to be back to work very early it's a great place to stay. The rooms are comfortable and well kept and the hotel staff is very accommodating. Thank you Best Western
I revised my review because the renovation was great. The comedians are top of the line funny! Food is tasty. Bathrooms are decent, but need upkeep throughout the show. Love the new bar, lounge/gaming area. The chocolate covered strawberry stand is a yum yum, too. Very nice, Baltimore Comedy Factory!
The front lobby and entrance is well kept and clean but the club on the same property does this place no justice. Drunks walking around the parking lot, lobby and in the hallways. My kids couldn’t sleep because of loud obnoxious people yelling in the hallways acting like no one else is around. I have spotted 4 BUGS that looked like baby cockroaches in my bathroom within an hour. I checked for bed bugs upon entering my room and to my surprise I saw none, thankfully. They do have a decent breakfast buffet though.
I stayed over a month at Best Western Plus Hotel in Baltimore. Every morning I took the shuttle to and from Johns Hopkins Hospital where I was receiving treatment. All the staff made everything possible to make my stay feel like home. I really appreciate their service and would gladly recommend it.
I attended a meeting there. The staff was a bit unorganized and it took the front desk over 20 minutes to figure out the room mu meeting was in after sending me around looking for a room in the wrong place. We had to purchase the buffet. The food was edible but not good. I would prefer not to buy the food. The meeting room was acceptable. Parking was good.
On business, at this location and I was amazed at how friendly the staff was, professional and respectful. I was pleased with the room, and the water pressure, bed was great! Quiet rooms. I recommend the little bar inside for a nice dinner! Staff keeps the included breakfast in the morning hot and stocked. Week day bar maid is very entertaining, and friendly, (I don’t have permission to use her name, so I didn’t.). They have a shuttle bus that rounds downtown, so you don’t have to pay to park! Just a really nice place, not priced to the moon.
Hotel was great. The perk of leaving our car parked at the hotel was awesome. Breakfast was tasty. The one area that did not give a full five stars is the shuttle service. The shuttles only ran at later hours than we wanted and only ran on an every hour increments to the port terminal. The first hour offered was 10 AM and full. The next options were 11 AM or 12 PM.
We did not use the shuttle service because of the lack of options and hired a private driver to accommodate our needs. This worked so great for us... we were dropped off at the front door of the port, and returning we were picked up right there as soon as we came out of the terminal at the port. They get my 5 star rating.
The second area that lost a star is the front desk clerk girl (to specify, it was the short girl with dark hair working the evening of 9/18/19) was so unfriendly and cold. I could not even make eye contact with her because she was so unpleasant. This girl should not be on the front desk with her wet mop personality.