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This hotel has a bad reputation in Baltimore as being a 'hood hotel. At one time it was definitely a party place, but they have worked hard to clean it up. For the price and location it's a good deal. Still has an upper class feel, even though the rooms have worn out amenities. The breakfast buffet included with the stay is decent too. If you're traveling on a budget, but want a luxury feel, stay here...the pic is from my 8th floor room. Got it on Booking, same day for a Sunday night, $87.00 total (tax included).
Diary of a PISCES
I haven't experience staying, was there for business. But I must say, it is very tidy customer service was amazing. An not hard to find at all. Would give 5 stars if I stayed but 4 is for my overall visit. Good job Best Western Hotel.
Nice hotel with affordable prices! The place was clean and the staff were nice! I stayed here with my children for New Year's Eve (just a quick getaway). The pool is also open, but you have to reserve it and families only get 1hr, which is better than nothing. The hottub and pool area are super clean as well. I will be staying here again.
The property was disappointing, the amenities were even more disappointing. At $200 nightly, what i experienced was a nightmare.
Beginning with a "struggled" greeting at the front desk, after checking in, I was told to go back into the cold to hang a parking tag in my car. Why they wouldn't just register the license plate, I don't know. Next, I arrive to a dark room that smelled of mildew, I thought it may have been because the room was "out of use", I don't know. After I searched for lighting switches and power buttons, I called the front desk about the lighting; they sent me a SECURITY GUARD to address. I was alarmed as I was alone and security persons do not address electrical issues. Anyway, he also did not understand why things were out, as we searched 5 minutes more... he noted things were unplugged and disabled (further supports my theory that this room was out of service) He couldn't figure out why the cable wasn't on and a few other lights, but I was too tired to search more. I thanked him and walked him out. As I locked the door, I saw paint on the curtain, broken shades, and stains on the carpet. Still too tired, I attempted to continue with my plan of rest and relaxation. I fill the jetted tub and realize the floor is wet, there is a leak somewhere along the tub. Again, too tired to address, I drain the tub, shower, and head to bed. 1. The bed sank in so far down that I had to grip the wall. 2. There was a strong scent of mildew blowing in the air. Again, too tired to address... I turn over and rest. The next morning... no manager. I get a motel valued breakfast, return to the room and attempt to resolve the leak issue so I could bathe (the sole purpose of my booking). Finally, I soak and relax... when I hear knocking. The phone rings... I get out and answer, it's the front desk mistakenly calling my room. Now I'm upset. I try to enjoy the soak, packed my bags and left. By the way... it was my birthday.
Still no call from a manager...
Room was clean and comfortable. Was there during the week so there weren't a lot of people. Check in and out was easy. My boyfriend and I had our own. Was a perfect get away!! Highly recommend it!!
Bill Bellamy show was the best. I didn't know that hotel could do all the things it did all in one night. The comedy show Tank fight and 2 Halloween parties all going with Convid 19 precautions in effect. Great work Best Western Plus and Staff
I don't like leaving bad reviews but this could have been a better stay if the rooms were better kept. I just did not trust the quality of the service and used my T-shirts as my pillow cases. The price was cheap but I guess you get what you pay for there.
Nice clean place. Lovely views of the city. Right off I95. McDonald's shares the parking lot. Buffet breakfast was decent. Pool was warm, and hot tub was 🔥. The staff had different information on how many people were allowed in the pool at a time. Some said 10 others said 15. The general bathroom on the first floor was kept very clean. All in all it was a great stay. I will go back and I do recommend staying here.
Place needs updates in rooms. No outlets for electronics in some rooms. Outlets are completely used or behind heavy furniture. Staff could not get breakfast hours correct. Front desk posted 6:30a- 10am. When arriving back from John Hopkins appt. in due time staff and security guard said they close at 9:30am. We didn't make a lot of noise about it because it's only food. Oh, and by the way icemaker do not work on all floors. I can say front desk staff is courteous.
Rahsaan Gary Townsell
Second time staying in this hotel. First time getting my own room. Beds were super soft and it's not a favorite of mine. I checked everything with a blacklight and the room was clean. Some kind of sediment in the bathroom sink and it would drain really slow. The bathtub stopper broke when I turned the water on for a shower. Everything else was clean. The restaurant wasn't open for service so they had these continental breakfast in boxes for people to take. See attachments.
The room was clean but the bed was not made properly (was lumpy with the sheets not smooth underneath) Also the shower head was separating this water flow was minimal. My visit to the restaurant was unfulfilling, the veggies I ordered was supposed to be steamed but they were still in the raw state. Send back to the kitchen but the cook had home.
Staff was very nice and helpful during my stay. Rooms are comfortable and clean and quiet!
Nice hotel but the breakfest was very disappointing just a apple a bottle of water and a Nutri bar
This hotel is over pricey and this is what they gave you as a complementary breakfast. I have stayed in less fancy hotels in this and it give you a good breakfast. Also the room has a very funny smell. The elevator when you use it is so scary that it makes you just take the stairs. This hotel definitely need a major upgrade never will stay here ever again.
Very clean, great service and cheap rates! My favorite hotel to stay when I visit Baltimore.
Wanted to do a quick getaway, this place was just what I needed. The staff was very friendly and professional. I would visit this place again.
I stay at this hotel quite often. For lodging in Baltimore, I stay here ~95% of the time. They have a special rate for Johns Hopkins Hospital of $95 per night (plus taxes) that hasn't increased in at least a decade. The restaurant is good, although those prices have increased regularly, but are less than most in hotel restaurants that I have been to. Their bartenders are always great, the main two have been there for years, Ivona for at least as long as I can remember, so 2008 or before.
They have an indoor pool and hot tub that are not huge, but nice especially when traveling with kids. Overall, I recommend this place
COPS comment on public servant
My niece at a graduation party very nice place I was surprised to find out it had a pool
I attended one of my dear friends memorial here and they were wonderful. Price was great and they were able to accommodate the family last minute.
The room wasn’t how I thought it would be ,, it was smelling like mold and it was moisture in the room. I saw a water bug in the hallway where they put me at . The bed wasn’t comfortable. The carpet was dirty .i won’t recommend staying their again. The people that I was next to was loud. The hallway floor was dirty with trash and food. I was disappointed never again. N they charging high for a nasty hotel . I need my refund back or something never again
Not the “BEST”. I stayed at this hotel last weekend with my family. Before I dig in let ma just say customer service was fine , the hostess/ waitress/ bartender was very pleasant. Now our room wasn’t the cleanest, the beds weren’t made to the standards that I’m use to when staying at hotels. The bathroom wasn’t thoroughly cleaned , there was hair in the tub and on the floor of the bathroom. We tried to enjoy the pool that was a NO GO , guests were given a designated time to use the pool but that wasn’t abide by all guests, and the pool wasn’t clean. It was cloudy and hair was floating in it , just disgusting. Needless to say I didn’t enjoy the pool. Let me just say I understand that some establishments aren’t back to being fully staffed but I do expect to be in a clean room, don’t assign rooms that haven’t been inspected by the supervisor of housekeeping. Please do better .
Clean and comfortable room, friendly staff, and a fair price. Would certainly recommend.
It's got 4 walls and a bed what more can you ask ..pretty clean
Truth seeker In life
Please know the intent of this post no to bash the hotel at all but to show the service quality. The front desk people were very nice.
The checking process was smooth. The agent was very friendly.
Sensitizer by the elevator was out. Good thing I have my own.
The rooms don’t smell cleanliness specially the second one. It smelled cigarettes although it is against the Hotel policy. The phone didn’t work in the first room, so I had to go to the Lubby twice. One for the towels and once for the TV and the phone being out.
It is outdated as you see from the pictures. After I settled in I took a shower but the towels had hair in both rooms the first one and the second one they switched me to.
I dislike to hint my voice on others but This hotel is at the bottom oh my list. Again keep in mind this is not toward the people in the hotel.
Chose the wrong check in date the hotel allowed me to pick a new date! Best part was the nice, warm, and clean indoor pool!
Be very very careful when dealing with this location. There was a discrepancy in my bill on check out. Charged an extra night. There excuse was "the computer doesn't lie". My answer to that, since I am a software engineer, was "a computer only repeats human input. I should have known something was wrong when there was another customer arguing about their bill a couple of days ago.
If I could go below 1 star, then I would. You don't play around with people's finances. Probably saw my car and considered for a mark and wouldn't care.
Friendly pleasant staff. Atmosphere Pleasant. Recommend this hotel especially if you don't want a huge crowd.
This hotel is a rare gem, very close to the downtown, within 10 minutes of pretty much everything in the Baltimore area. There's a station to even charge your electric car. You can get tickets to go to the aquarium etc. Breakfast is not bad, customer service is great, clean rooms.
This is one of the best park, stay and cruise hotels in the area. We have flown in and stayed here as well. They work with a transportation service called KD Elite who come as part of the park, stay and cruise package. Free breakfast, restaurant in the hotel, van service to several Baltimore areas in case you want to eat someplace else, warm or cool rooms depending on the season and friendly service. Can you tell I love this place?
The place is absolutely amazing. Only thing need more breakfast options. The best place to stay if you’re going to the comedy factory. The club is wonderful. Will be back very soon.
Stayed here while in town visiting family. The staff were very accommodating and polite. I was traveling in a larger group with kids. They were able to get us in adjoining rooms. The indoor heated pool is awesome! It felt so good after a long day. The rooms were renovated and looked good. The floors were very clean, I had plenty of room in the entry to roll my yoga mat out! We ate at the hotels restaurant one night- their crab cake was superb; huge chunks of meat. So delicious!
Came here to see benji brown at the Comedy Factory it was nice. The set up was nice and the food was pretty decent. The tickets were inexpensive. I had a great time. We will definitely return.
The problem (excessive noise and partying in the hall outside our door) that we experienced on 12/1/19 has been resolved. The vice president called us personally and explained their remedial actions. He gave us a full refund and asked that we use them again in the future. We do want to mention that the room we had was beautiful. We also had dinner at the hotel (buffet in the lounge/bar area) and found the meal very good. The front desk staff was professional, courteous and empathetic about the problems that we experienced during our stay. We will give the hotel a second chance.
Stayed here for three days. Excellent service and friendly staff. Good rooms & food. Hotel provides free pick and drop facility to its guests to selected key areas nearby. Don’t forget to give small tip for appreciation of the pick-n-drop driver.😊
This hotel is located very close to where I work and on those nights where I have to be back to work very early it's a great place to stay. The rooms are comfortable and well kept and the hotel staff is very accommodating. Thank you Best Western
Regina L. Wofford
I revised my review because the renovation was great. The comedians are top of the line funny! Food is tasty. Bathrooms are decent, but need upkeep throughout the show. Love the new bar, lounge/gaming area. The chocolate covered strawberry stand is a yum yum, too. Very nice, Baltimore Comedy Factory!
The front lobby and entrance is well kept and clean but the club on the same property does this place no justice. Drunks walking around the parking lot, lobby and in the hallways. My kids couldn’t sleep because of loud obnoxious people yelling in the hallways acting like no one else is around. I have spotted 4 BUGS that looked like baby cockroaches in my bathroom within an hour. I checked for bed bugs upon entering my room and to my surprise I saw none, thankfully. They do have a decent breakfast buffet though.
I stayed over a month at Best Western Plus Hotel in Baltimore. Every morning I took the shuttle to and from Johns Hopkins Hospital where I was receiving treatment. All the staff made everything possible to make my stay feel like home. I really appreciate their service and would gladly recommend it.
I attended a meeting there. The staff was a bit unorganized and it took the front desk over 20 minutes to figure out the room mu meeting was in after sending me around looking for a room in the wrong place. We had to purchase the buffet. The food was edible but not good. I would prefer not to buy the food. The meeting room was acceptable. Parking was good.
On business, at this location and I was amazed at how friendly the staff was, professional and respectful. I was pleased with the room, and the water pressure, bed was great! Quiet rooms. I recommend the little bar inside for a nice dinner! Staff keeps the included breakfast in the morning hot and stocked. Week day bar maid is very entertaining, and friendly, (I don’t have permission to use her name, so I didn’t.). They have a shuttle bus that rounds downtown, so you don’t have to pay to park! Just a really nice place, not priced to the moon.
Hotel was great. The perk of leaving our car parked at the hotel was awesome. Breakfast was tasty. The one area that did not give a full five stars is the shuttle service. The shuttles only ran at later hours than we wanted and only ran on an every hour increments to the port terminal. The first hour offered was 10 AM and full. The next options were 11 AM or 12 PM.
We did not use the shuttle service because of the lack of options and hired a private driver to accommodate our needs. This worked so great for us... we were dropped off at the front door of the port, and returning we were picked up right there as soon as we came out of the terminal at the port. They get my 5 star rating.
The second area that lost a star is the front desk clerk girl (to specify, it was the short girl with dark hair working the evening of 9/18/19) was so unfriendly and cold. I could not even make eye contact with her because she was so unpleasant. This girl should not be on the front desk with her wet mop personality.