Chose the wrong check in date the hotel allowed me to pick a new date! Best part was the nice, warm, and clean indoor pool!
Be very very careful when dealing with this location. There was a discrepancy in my bill on check out. Charged an extra night. There excuse was "the computer doesn't lie". My answer to that, since I am a software engineer, was "a computer only repeats human input. I should have known something was wrong when there was another customer arguing about their bill a couple of days ago.
If I could go below 1 star, then I would. You don't play around with people's finances. Probably saw my car and considered for a mark and wouldn't care.
Friendly pleasant staff. Atmosphere Pleasant. Recommend this hotel especially if you don't want a huge crowd.
This hotel is a rare gem, very close to the downtown, within 10 minutes of pretty much everything in the Baltimore area. There's a station to even charge your electric car. You can get tickets to go to the aquarium etc. Breakfast is not bad, customer service is great, clean rooms.
This is one of the best park, stay and cruise hotels in the area. We have flown in and stayed here as well. They work with a transportation service called KD Elite who come as part of the park, stay and cruise package. Free breakfast, restaurant in the hotel, van service to several Baltimore areas in case you want to eat someplace else, warm or cool rooms depending on the season and friendly service. Can you tell I love this place?
The place is absolutely amazing. Only thing need more breakfast options. The best place to stay if you’re going to the comedy factory. The club is wonderful. Will be back very soon.
Stayed here while in town visiting family. The staff were very accommodating and polite. I was traveling in a larger group with kids. They were able to get us in adjoining rooms. The indoor heated pool is awesome! It felt so good after a long day. The rooms were renovated and looked good. The floors were very clean, I had plenty of room in the entry to roll my yoga mat out! We ate at the hotels restaurant one night- their crab cake was superb; huge chunks of meat. So delicious!
Came here to see benji brown at the Comedy Factory it was nice. The set up was nice and the food was pretty decent. The tickets were inexpensive. I had a great time. We will definitely return.
The problem (excessive noise and partying in the hall outside our door) that we experienced on 12/1/19 has been resolved. The vice president called us personally and explained their remedial actions. He gave us a full refund and asked that we use them again in the future. We do want to mention that the room we had was beautiful. We also had dinner at the hotel (buffet in the lounge/bar area) and found the meal very good. The front desk staff was professional, courteous and empathetic about the problems that we experienced during our stay. We will give the hotel a second chance.
Stayed here for three days. Excellent service and friendly staff. Good rooms & food. Hotel provides free pick and drop facility to its guests to selected key areas nearby. Don’t forget to give small tip for appreciation of the pick-n-drop driver.😊
This hotel is located very close to where I work and on those nights where I have to be back to work very early it's a great place to stay. The rooms are comfortable and well kept and the hotel staff is very accommodating. Thank you Best Western
I revised my review because the renovation was great. The comedians are top of the line funny! Food is tasty. Bathrooms are decent, but need upkeep throughout the show. Love the new bar, lounge/gaming area. The chocolate covered strawberry stand is a yum yum, too. Very nice, Baltimore Comedy Factory!
The front lobby and entrance is well kept and clean but the club on the same property does this place no justice. Drunks walking around the parking lot, lobby and in the hallways. My kids couldn’t sleep because of loud obnoxious people yelling in the hallways acting like no one else is around. I have spotted 4 BUGS that looked like baby cockroaches in my bathroom within an hour. I checked for bed bugs upon entering my room and to my surprise I saw none, thankfully. They do have a decent breakfast buffet though.
I stayed over a month at Best Western Plus Hotel in Baltimore. Every morning I took the shuttle to and from Johns Hopkins Hospital where I was receiving treatment. All the staff made everything possible to make my stay feel like home. I really appreciate their service and would gladly recommend it.
I attended a meeting there. The staff was a bit unorganized and it took the front desk over 20 minutes to figure out the room mu meeting was in after sending me around looking for a room in the wrong place. We had to purchase the buffet. The food was edible but not good. I would prefer not to buy the food. The meeting room was acceptable. Parking was good.
On business, at this location and I was amazed at how friendly the staff was, professional and respectful. I was pleased with the room, and the water pressure, bed was great! Quiet rooms. I recommend the little bar inside for a nice dinner! Staff keeps the included breakfast in the morning hot and stocked. Week day bar maid is very entertaining, and friendly, (I don’t have permission to use her name, so I didn’t.). They have a shuttle bus that rounds downtown, so you don’t have to pay to park! Just a really nice place, not priced to the moon.
Hotel was great. The perk of leaving our car parked at the hotel was awesome. Breakfast was tasty. The one area that did not give a full five stars is the shuttle service. The shuttles only ran at later hours than we wanted and only ran on an every hour increments to the port terminal. The first hour offered was 10 AM and full. The next options were 11 AM or 12 PM.
We did not use the shuttle service because of the lack of options and hired a private driver to accommodate our needs. This worked so great for us... we were dropped off at the front door of the port, and returning we were picked up right there as soon as we came out of the terminal at the port. They get my 5 star rating.
The second area that lost a star is the front desk clerk girl (to specify, it was the short girl with dark hair working the evening of 9/18/19) was so unfriendly and cold. I could not even make eye contact with her because she was so unpleasant. This girl should not be on the front desk with her wet mop personality.