A family member has been staying here recently and they tell me the staff has been wonderful and helpful. Thank you for treating my family as if they were your own!
The hotel itself is very clean and well-appointed, although the colors are a bit drab. The 1 issue the I have is the $150 hold on your cc for 'incidentals'- seems like a slightly shady way of manufacturing incidents to make some extra $. Because if someone lays with a cc, they have the # anyway; if damage is caused, just charge them
Outstanding Customer Service BIG Shout Out to the Manager who took time out of her day to drive shuttle so we could be picked up and dropped off. This type of above and beyond customer service is few and far between these days and is greatly appreciated. As far as facility the only two changes I could recommend are 1) better floor house keeping in lobby and restrooms “could be cleaner” and 2) Better Breakfast option. I realize with the Cov19 it’s difficult to have what use to be considered “Normal” but the current Breakfast options leave little to be desired. Bananas & apples can be pe purchased at any grocery along with a pack of muffins. I don’t believe that would be too difficult. Over all I do recommend this location and will be more than happy to stay again myself
Place is a disaster. Definitely a nogo for me from here on out. The smell of Skunk weed was everywhere in this place, loud parties, and general chaos. Do NOT recommend
Don't come here. Worst hotel experience ever. Room smelled of chlorine. Kids in the pool room screaming past 11 at night. No hot water to shower. Broken power outlets.
Icing on the cake was that their cleaning people let our dog out of the room when we went to get our complimentary breakfast. We caught him running down the hallway on our way back to our room. It wasn't even 9 o'clock yet. Don't come here.
Room was dirty, bathtub was absolutely disgusting. Room was outdated and had no modern amenities like USB charging. Room had a strange smell. Staff was relatively friendly, but they left the place short handed so they had nobody to run the shuttle during the times it was supposed to be running.
Great articles of Masonry and interior design... You will get lucky at this Hotel🏪🏩🏘️🏨
Nice hotel pool was clean perfect temp hotel staff were pleasant nice place to stay
Smooth checkin and rooms were very clean
Reminds you of the shinning movie lol but good rooms does have an inside pool which is kind of rare for a lot of hotels/motels..... Does have a gym but not operational as this moment during the Covid-19 pandemic
Hotel staff is extremely rude and degrading. "Regulars" get special treatment and others are treated poorly. Don't bring your dogs here because they aren't actually pet friendly. Left a night early on a 5 night work trip because I just couldn't take it anymore. Luckily other hotels in the area were available and much cleaner.
Very nice place free breakfast and it has a good size pool right off the interstate 87 on Wolf Road
Staff was friendly but the rooms were terrible. Had to change rooms because there was a giant hole.in the wall and the new room had some pretty terrible stains in the bathroom. This hotel needs to be updated in a badly... Will not recommend or stay again. 8 hours of sleep and we are gone, not even staying the night that I paid for.
Older style rooms. Creepy hallways. Does have a bar open till 10 pm and a great breakfast
We got this place due to the indoor "heated" pool and its location/pricing. It was too good to be true. The rooms were dingy and smelled awful. The pool area felt about 40 degrees or less. It was like standing outside in winter. The pool was freezing!! The kids shivered as did I and I was clothed on a chair. I made them get out and we checked out in less than an hr of checking in. It took 2 weeks to get a refund and many of phone calls. Also I was changed over $70 when the woman in the phone told me $54.xx. The manager was rude on the phone.
Love this place, clean, comfortable beds,awesome pillows, water pressure fantastic for showers, coffee all the time in lobby and in your room. Friendly and just amazing will be back for sure
Nice place. Had to stay there because my flight was canceled. Great Staff and friendly.
Slippery parking lot because of ice cover that needs to be salted, beds are saggy and uncomfortable, heater points at bed so it was blowing dry air in my face all night, the pool area is cold and miserable.This is the worst hotel I've ever experienced. However, it was not very expensive and allowed us to have our dog stay.
Very nice place. Good beds, nice staff, variety of goodies for a delicious breakfast.
This hotel is terrible. The hallways stink and everything is dirty. I've had to stay 3 times over the last couple weeks for work and every single room had mold on the ceilings. The last time I stayed, there was also mold in the shower!
None of the outlets held my charger in place, it fell out on every one but one so o had to unplug the TV for it to charge overnight. The shower looked like it hadn't been cleaned in a while and the knob for the shower barely worked. Also the customer service at the front desk was less than pleasant.
Clean and magnificent staff. Centrally located affordable and pet friendly. A++
Very good place. Everything was great. Restaurant has great food. Free breakfast is also very good.
Decent budget hotel. Wasn't looking for more than a reasonable place to sleep while attending a conference. Room was well appointed (including small microwave and refrigerator). Pool was in a nice indoor courtyard. (No hot tub, though.) Breakfast is where Best Western shines, eggs and meat, pastries & bagels, cereals and made-to-order waffles.
Only downside, furnishings and walls have noticeable damage and wear.
Great location and very clean. It has the best continental breakfast I've ever eaten in. Staff very professional and courteous.
The staff was very rude. Rooms falling apart, but it looked nice at first. There were stains on the sheets, the ac was horrible.The pool room looked nice but was over 300 degrees. Breakfast was good, on the brighter side there was a hole in the wall. The sink was so close to the blow drier. Found ants on the wall too. Staff hung up when I asked for a towel
Friendly, helpful staff. Pleasant lobby with complimentary coffee and tea always available. Our guestroom was attractively decorated and had plenty of outlets for electronics. Good variety of food at the complimentary breakfast. Airport shuttle service was prompt and efficient.