All of the workers follow different rules. One day they let me have a few paper plates and plastic silverware, the next day they’re locked up and there’s no way to get them. One day my card stops working cause of my phone being against it and I can get a new key, the next day I need a new key they say I’m not the one paying for the room so I need to be approved by the person paying so I’m locked out of the room until the named person on file comes to tell them it’s okay to let me have a key even though I’ve had a key and I’ve been staying there for days. Lastly, I heard some of the comments a worker made after getting off the phone with a customer and unprofessional is a generous word to use for the way she was talking. Microwave in room didn’t work and in 5 days they made no effort to replace or fix it and I had to microwave all my food in the front lobby area my whole stay
Staff was fine but they have a bed bug infestation an won’t tell you. I booked for 2 nights an was currently in room 102 and my grandmother booked room 109 around 1am my grandmother comes knocking on my room door in a panic to tell me she has a bed bug on her bed mind you she has double bed room with 2 bed an the bed she wasn’t sleeping in had the bug on it I killed the bug an showed the receptionist an she was very nonchalant like she knew but didn’t care I went back to my room an checked all my belongings an low an behold there was a bed bug on my daughters book bag I took a picture an all even killed it with a paper towel an she really didn’t care and didn’t try to Reimburse me worst place ever don’t book
Our booked room was changed to a long from 2 doubles without notifying us before arrival. Desk clerk couldn't accommodate the right room due to sold out status. No management on site so he was deferring all of our questions to the next day. He wasn't able to accommodate our late checkout request our anything else for that matter. He was doing his best but the management should have been at least on site. He wa
s working as every position and couldn't help people with room issues. The following morning, the new clerk wouldn't help us with anything. Wouldn't recommend this hotel.
Nice rooms very clean I enjoyed my one night stay. The check in and check out process was very fast. The Staff was very professional would not mind staying again. Only problem is the deposit 100 fee I never got back.
Our stay was booked through hotels.com. I selected the option to pay at the hotel. This hotel ran my credit card before I even checked in. They stated it was because there's a lot of fraud. Then they informed us that there is $100 deposit for the room. If you pay with your card it will take 3 to 5 business days, so we paid with cash so we would get it. When we checked out the next day to "make sure you don't steal anything". I gave it two stars because the service was good and the location was good for what we needed. The building looked good on the outside, but the hallways smelt like a musty old cabin that had been closed up for the winter and just opened back up. We entered the room and there were stains on the floor and the sitting chair. All of the surfaces were sticky, and I heard that from a friend who stayed in another room. The inside of the heater/Ac unit had dust or something. Take a look at the pictures to know what the bathroom looked like. We asked for a plunger because the toilet plugged up after the first use, then never unplugged the entire time. Our friends who stayed in another room said their plumbing was also bad. To be in the stream of the shower, you had to basically press yourself against the wall and it wasn't adjustable. Breakfast was sub-par. Not going to recommend. Which sucks because the people working their were great.
Staff was alright at check in. Motels.com did not tell us that they would charge an additional $100 security for in case of damages made during our stay. On that note the room wasn't the cleanest in the first. For the first night we had a neighbor who liked to slam the door what seemed like every five minutes all night which we made a complaint about. The second night I guess there were a few drunks that had a fights in between rooms on the same floor as ours. To find out later the staff had called the local sheriff to handle it. Needless to say it wasn't a pleasant place to rest at. All of you might say go to another hotel, but we weren't going to go through that hassle, and tried to deal with it. The trip was a last minute decision. At the end at check out talking to the attendant about the weekend noise and the way the room was. Her statement was there was nothing they can do. Because they are in the works for a remodel, and the previous owner did not care. Below are pics of what we had for a room. We learned our lesson.... Spend a little more and get better quality rooms and service.
Staff were a awesome, knowledgeable and very friendly. Recommend this hotel we have stayed here over 5 times and never had any issues. Thanks staff keepit up.
I was going to arrive much earlier than expected and the General Manager was able to get me into a room much earlier than check-in even though they were short-staffed. The facility was very clean. Considering all of the events that were going on this weekend it was still a nice stay and very quiet. I would like to point out that as I was making my way to my room after checking in and getting settled both the cleaning folks were so attentive even though they were clearly so busy. I needed nothing and they made sure to ask anyway and offer assistance if needed in the future. I really appreciated that and in these times when it's hard to find really hard workers, these folks were doing a great job under pressure! Keep it up!
This hotel is terrible!! I was charged through the corporate lodging. They asked for a credit card for a damage waver. However, they charged the card for two nights at the hotel as well. Called to have it fixed as I can clearly see that charges and she said the card was NEVER charged. What a terrible way to do business. Be careful of extra charges when you stay there!
Stayed for a work trip for a few days, the staff was great. We had a winter storm that was expected to come, 12 inches of snow and not one plow truck came to clear their lots and no one cleared ANYTHING! Front desk advised me that she had contacted the owner many times and he does not have a contract with a snow plow and does not care to fix the situation. Every single person has been stuck and unable to get out. Every single other hotel around Baymont has been completely cleared and shoveled by a plow because they made sure they were prepared. They have one shovel that we are all personally trying to shovel our way out of 18 inch drifts. I think it is absolutely ridiculous that the owner does not think it is important and crucial to clear the lot, especially when we were advised several days before that we would have this storm. I would highly recommend not staying here in the winter months.
The staff was otherwise great handling the situation that was out of their control.
Hotel was ok...not very clean! Two room suite was very small. It served its purpose for our overnight stay but I will not be returning to this hotel. And the indoor pool is currently closed for renovations, which was one of the main reasons for booking with this hotel (we have 2 kids). I wish we knew that prior to booking...it does say on the site that the hotel was under renovation but no mention that they were referring to the pool.
Do not stay here. The entire hotel smells like weed and does not feel safe at all. There are very nice hotels near by worth the couple dollars more. Pool is closed. Breakfast is pitiful. Not an expensive hotel and still not worth the money.
Totally fraud… charged 100 dollar from credit card as a security deposit and posted it … still not been refunded the money back on card after my check out… I have to file a dispute with the credit card company… in my life I stayed with lot of hotels who charged security deposit but that transaction remains pending, and when u check out it goes back to your account, no transaction been posted in 1 day time frame… I don’t know it’s a shady business policy , I would recommend avoid this hotel at any cost
I love the fact they are pet friendly and have an indoor pool. The rooms are nice and comfortable and so far, no problem with the staff. They have been very courteous and enjoyable. Free parking, surveillance, and free breakfast are pretty awesome too. I would definitely stay here again and recommend it