The guy at the front desk on Saturday’s is so freaking rude. He has a heavy accent he is NOT a nice guy. He has horrible customer service! Deal with Donna or another person but not him. Our stay is good. We stay here all the time.
Room etc was what I expected. I wasn't pleased with the customer service experience I had. Paid for late checkout only for that not to get passed on to housekeeping who continued to bang on the door every 10 minutes for an hour at least. Kind you this was 2 hours before their regular check out time, forget that I paid for a late checkout. Hotel itself is just as advertised. The few employees I dealt with will keep me away on my 4 trips to the area per year. I'll go somewhere else and if I have to pay more elsewhere, I will for sure. Wish I had a better experience to share.