Hospitable staff, down to earth and pleasant conversations; breakfast included!! Great! However; room lacked cleanliness, had to ask for towels, toilet paper, and request room be refreshed however, staff responding quickly. We were there for a few days and no one ever showed up to pull trash...other than that enjoyed my stay. Thank you.
Our room was very humid. The carpet was damp. The bathtub did not drain while showering. The breakfast was good and offered a good selection. The staff was very friendly and accommodating. The hotel is close to many restaurants. It is close to the airport. We used the shuttle service twice. It was very good. We thought a lot of the GM being willing to drive the shuttle. That is above and beyond. Thank you!
Rooms was really big. The staff was outstanding. The lady that drove the shuttle bus was very friendly and helpful. She definitely needs 5 stars. She was AMAZING.
Overall, I am satisfied with my stay at this hotel. We arrived and checked in with no issue. The staff was extremely friendly and very helpful; when I noticed several pizza stains on one of the comforters, they brought a new one promptly.
The location is perfect if you're visiting the St. Charles Convention Center (10 minutes or less). It is also close to the nearby amphitheatre.
The pet policy here is fantastic. There is no pet fee, and there are grassy areas to walk your dog.
Downsides:
- I found the beds to be hard and uncomfortable to sleep on. This was just my preference.
- If we didn't have the air on 60, it wouldn't cool the room down at all.
- The television would come in and out signal frequently.
In short, I would recommend this hotel for anyone needing to stay in the Maryland Heights area, especially if you are traveling with pets.
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