Supper nice employees at check in and check out. And the lady stocking the breakfast bar was super friendly. The rooms were clean and very roomy and comfortable. Will stay here again.
We stayed here one night for a park/sleep/fly package. Check in was handled very professionally by Julie, room was clean, beds were comfortable. The shuttle rides to and from IND were fast and pleasant. Would definitely stay here again!
Bed bugs! I stayed here for 2 nights a couple weeks ago. I stayed in a different room each night. After the first night, in the executive suite, I found about 10 or so bites on various parts of my upper body but thought maybe they were mosquito or flea bites from being outside the previous day. So I returned to this hotel for another night and stayed in a different room. The second day I woke up with an additional 30-50 bites all over my body and reported it to the front desk. They apologized and I left. Throughout the day the bites became more noticeable and I knew that they had to be from bed bugs in the hotel. I called the hotel again a day later to speak to the manager about the situation to make sure something was being done and was only able to leave a voicemail with my info. I received no call back from management about the situation at all. I won’t be returning there and would highly recommend others to avoid this location. I stay about 100 nights a year at Holiday Inns and this was by far my worst experience.
I travel extensively and this hotel is one of the worst if not the worst Holiday Inn Express i have ever seen
The staff is outstanding.. cleanliness is pretty good
The carpet has multiple holes in it
No shower door... heat lamp in the bathroom is on whenever you turn the lights on.. knob is broke on timer..
Masking tape holding the access door to the spa on.
Havent a clue who the owner is here.. but this gives Holiday Inn Express a serious black eye..
We stopped in at 2 a.m. (on a road trip with kids) the gentlemen at the desk were super sweet and got us a room at a good price. Clean rooms, and we slept great, pillows were fluffy and down like. I only gave it a 3 because in the morning our t.v. did not work and we followed the instructions, then trying to call the front desk, only to realize that the in room phone didn't work either. We thought, this might be a good thing, because we needed to focus and get back on the road. Fate. We were out in 1 hour. We didn't complain about it at check out, because really, it wasn't a big deal for us.