Nice Hotel. Big size room. Overnight visit to Charleston. Indoor pool water was Cold but the hot tub made up for it. Breakfast was good. Location is great, right by I-26.
This was the most unique stay I have had at a hotel, and it was entirely due to the staff. Tommy, who checked us in, was very attentive, and asked the right questions to make sure we could stay next to our friends who were also visiting for the wedding. He was very personable, as was every other staff member we interacted with from security to housekeeping to the breakfast staff. Thank you for a great visit!
Great place, exceeds HIE standards in many ways. Great staff, very hospitable. Clean rooms. Only complaint would be the noise from the truck traffic. Use a white noise app to drown it out!!
Aaron, the general manager, was awesome to work with. I had a room booked but then wanted to try and change it to something different. Aaron made it work with no hesitation. I feel like most times you get customer service that's not so excited to help you out. Aaron wasn't this way, he truly went out of his way to make things work and make me feel comfortable. A+ effort on his part.
Up until recently I though all the HIXs were exactly the same. This is not true! Maybe which amenities are upgraded and provided is left up to the franchise owner.
This is one of the better ones. Great front desk, breakfast crew and housekeeping. I recommend!