We had a great stay at this hotel. I was a bit nervous about the location, but the shuttle is very convenient for getting to the subway station, shopping mall, and the airport. The staff were very friendly and accommodating. After a long day, we got lost, and the hostess stayed on the phone with me for a long time guiding my family back to the shuttle pick up. I would definitely stay at this hotel again. It was clean, the complimentary breakfast had all the usual options. It is about a 45 minute subway ride to most locations, once you learn to navigate the subway system, but the free shuttle from the airport sure did beat trying to navigate the subway system to get to a Manhattan hotel. La Guardia was also easy to navigate.
My husband and I booked this place last minute. Our stay was great the room was clean and spacious. The highlight of our stay was the customer service. Cynthia did her best to get us a room as soon as possible at check in. We were there for a wedding that was at 11am and we got to the hotel at 10am. Check in is at 3pm, Cynthia really went above and beyond for us. If it wasn’t for her we would’ve had to get ready in the lobby bathroom. I would definitely stay here again.
After checking in, I wanted to take a shower. And found the tub clogged. Tried opening it but wouldn't, and there were black things floating. Tub was dirty. I called reception and a lady went up, gave me a key to another room.. And did not even bother to ask if I needed help moving my things. So I slowly pushed my luggage, went back 3x to transfer my stuff. The room I moved to was better but the pillows had a smell of sweat. horrible! And my room wasn't cleaned the next day. Pls change your pillows to a different material..!
Amazing place. I liked the interior. Atmosphere was good. Services was amazing. Breakfast was good. I enjoyed the fitness center. Room was well maintained with perfect lighting.
Great little hotel with good service. Stayed in the Queens area to visit Manhattan and NYC and after lots of researching I chose this Hotel because of their free airport shuttle, free very decent breakfast and walking distance to some restaurants we wanted to try. The area is not that great but we never felt unsafe and it is definitely convenient. It is a mostly latino, typical old neighborhood in NY. We got the leisure room with a deep soaking tub, it was a decent size room and it was very clean. The breakfast was hot buffet with pancakes, scrambles, sausage, fruit, toasts, coffee, tea, cereals and hot cinnamon rolls and muffins. They have a free shuttle from and to the airport and to and from Queens mall and subway station which made it really easy to visit Manhattan. Only $2.50 each way and you don't have to rent a car. Front desk was average, I didn't feel they were awesome but not rude either. Great stay overall.