American Airlines put us up here when our flight was cancelled. We didn’t know where we were going until I got the vouchers. Yikes. Got there before midnight. had to check-in outdoors through a thick glass window. had no idea where we were, but it was not in a nice part of town. After checking in, we walked up to our room, up flights of stairs on the outside where people were hanging out on the stairwells and terraces late at night 🤔.
go to our room and it wreaked of obnoxious cleaning fumes. It seemed like they just sprayed the room and that was the extent of their cleaning. We did not feel comfortable, so we high tailed outta there and slept at the airport. other passengers did the same as well.
Excellent people are very friendly and helpful ,clean and tide love this place 😀
Horrible location, I will never stay there again. I think the city should get involved, this place can't be safe as far as cleanliness. You're better off going to motel 6 if you want a cheap room but still want to feel comfortable while staying there.
I know there are many people who are looking for top service in hotel and motel living, but this small management is filled with honesty and hard work. We all know that the individual needs are different. In Covid era, this hotel has become a beacon of hope for our loved ones! Thank you Management for your care!!!
I reserved a weekend stay for my father and when he arrived at this hotel, he found himself in a stinky room with bloody, bed sheets that seemed like they hadn't been changed at all. When he asked the manager for a refund, the manager said that all he could do was change the bed sheets or refund back only 70 dollars, which is nasty, since I paid $305 for that room. My father had no choice but to have them change the bed sheets, so as they are changing the bed sheets, my father notices that the supposedly, clean sheets are torn, so my father got fed up and decided to leave the hotel. Unfortunately, my father now has to find another hotel and they kept more than half of my money. He is staying in VA because my sister is coming back from a deployment and I live in Texas. So I have my hands tied and my poor dad did not have to go through this situation. This hotel doesn't even deserve a one, star rating. I would not recommend them at all, unless you are willing to risk your health with an unsanitary room and bad management service.
Literally the worst experience I've had in a long time...from the Dirty rooms that were Clearly not Cleanrd to even managment not caring to resolve my complaints...I was just hoping for Better than I received...I moved rooms Twice only to still feel uncomfortable and uneasy. Fair Warning stay away because I can not understand why people dont even Try to do Better
The room was very dirty. Breakfast was not available at 6:00 am. and we had to leave to get to the airport right after that. The 24 hour free shuttle did not start running until 9:00 am contrary to what is on their and choice hotels websites. The shuttle is not free as they charge $5 per person per trip. The price charged me was $20 higher than the advertised price on the website. The managers of this motel are very grumpy when awakened at 6:00 am.
Very bad!! The first two room they pu me in the beds were not made up. The 3rd room the not much better. The frid was ice over and the door would no shut.
Under new management. My 83 yr old mother stays at this inexpensive motel near the airport when she has an early flight. They charge an additional $3.50 fee in addition to Orbitz charge. However, when their airport shuttle didn't leave until 9 am and my mom's flight was at 7:30, the clerk was super helpful in arranging a cab for her and helping her get out in the morning. Greatly appreciate their courtesy and care of my mother when she travels, as well as their help with her suitcases and ground transport. You don't expect much in this day and age, and they over-deliver.
The room was nowhere near clean, the bathroom door looked kicked in and was unable to close or lock. The tub, the floor, the walls, all so nasty. The inside of the frigde and microwave was disgusting. The floor looked like it hadn't been swept or mopped in a while. Lastly, you have bed bugs!!!! At this point cleaning wont do any good, throw everything away then clean up and exterminate and Replace all that damaged stuff.