Econolodge Norfolk Airport

Literally the worst experience I've had in a long time...from the Dirty rooms that were Clearly not Cleanrd to even managment not caring to resolve my complaints...I was just hoping for Better than I received...I moved rooms Twice only to still feel uncomfortable and uneasy. Fair Warning stay away because I can not understand why people dont even Try to do Better

The room was very dirty. Breakfast was not available at 6:00 am. and we had to leave to get to the airport right after that. The 24 hour free shuttle did not start running until 9:00 am contrary to what is on their and choice hotels websites. The shuttle is not free as they charge $5 per person per trip. The price charged me was $20 higher than the advertised price on the website. The managers of this motel are very grumpy when awakened at 6:00 am.

Very bad!! The first two room they pu me in the beds were not made up. The 3rd room the not much better. The frid was ice over and the door would no shut.

Under new management. My 83 yr old mother stays at this inexpensive motel near the airport when she has an early flight. They charge an additional $3.50 fee in addition to Orbitz charge. However, when their airport shuttle didn't leave until 9 am and my mom's flight was at 7:30, the clerk was super helpful in arranging a cab for her and helping her get out in the morning. Greatly appreciate their courtesy and care of my mother when she travels, as well as their help with her suitcases and ground transport. You don't expect much in this day and age, and they over-deliver.

The room was nowhere near clean, the bathroom door looked kicked in and was unable to close or lock. The tub, the floor, the walls, all so nasty. The inside of the frigde and microwave was disgusting. The floor looked like it hadn't been swept or mopped in a while. Lastly, you have bed bugs!!!! At this point cleaning wont do any good, throw everything away then clean up and exterminate and Replace all that damaged stuff.