My daughter and I had been re-routed to Denver due to storms in Chicago. We had a stressful day and were exhausted when we arrived at our last minute hotel. Natalie at the front desk was wonderful, cheerful and accommodating. She was there again in the morning and did her best to make us feel special. Thank you Natalie!
The room we booked was horrible. The bathroom had a ring of black mold on the walls, beds were extremely uncomfortable, the pillows for the bed were half sized throw pillows, and the air compressor for the room's ac was broken.
We went down to the front desk, unable to get any sleep and were met with a staff member that said the computer was weird so we would have to wait for her coworker to show up. I proceeded to try and speak with her but she was much more interested in the conversation she was having on her cellphone.
When her coworker finally arrived I was instructed that maintenance would need to check the room immediately so we would have to move all of our stuff out. However, she must have forgotten informing us earlier in the conversation maintenance went home three hours previously.
The new room wasn't much better, taking hours to cool down to a temperature where anyone in my family could sleep and the black mold was still present as well.
I appreciate that this is marked as a two star hotel, so I am not looking for five star accommodations. However, I do expect a clean room with working appliances. I also expect a modicum of professionalism from the staff. Instead I got ignored for a personal phone call and told I would have to relocate immediately for maintenance that was not even on shift.
Not worth my money. I will never return. This may have possibly been the worst hotel stay I have ever experienced, and that says something when you travel for your profession.
It's a clean and quiet hotel just very old decor in the rooms. Not even HDTV, pretty bland but just right for a 2 day business trip. Breakfast each day was actually quite good, very friendly staff as well.
Thank you for a wonderful addition to my vacation! You should be so proud of your staff. My first visit to Colorado and they were ready to recommend places to visit, restaurants and all of their ideas were excellent. One staff member went out of their way to help identify a plant I fell in love with. I will definitely be back! Thank you again.
A nice cosy place close to the airport. Staff were friendly and welcoming. The room was pretty damn spacious, especially for someone used to the small rooms in France. Breakfast was okay, with not too big a spread. A nice place to crash out after a long flight, especially if you are not spending too much of time in Denver.