Booked a room here for a bus driver on a school trip. Was told there was bus parking and went ahead and booked. Called to verify details only to be told I needed to pay extra for the bus parking. Okay, fine. Then I ask about paying via a school check. They said I could reserve with my credit card and then send in the check. As it can take time to get a check, I asked if I couldn't mail it in time if I could bring it with me. They said that's fine. Come check in day and they said I needed to pay via my credit card and then they would refund after the school check cleared. Further asking me to email my id and credit card over with an authorization form. I expressed this was not secure, to which Flore the front desk manager got cheeky and said I was welcome to cancel, park on the road
and risk being towed. Completely unprofessional and not how a school group should be treated. It was also great to find out from my driver that he has stayed here before and it's not a bus friendly site.
Safe location, friendly and helpful staff. The motel-style buildings have been renovated but still a bit run down. My original ground-floor room had a warped door that on the second evening admitted a mouse that scuttled behind a piece of furniture.
The staff got me into a better 2nd floor room and I had no further incidents.
The bathroom in the original room had been remodeled, but the floor wasn't leval and any water that escaped around the shower curtain ran along the wall and puddled against the threshold. As I said, it's an older property.
Fair value for the money
Will most definitely not be staying here again. After housekeeping had supposedly just finished cleaning the room we walk in and the first thing we see is a mouse! I guess for the price this is what we get. I hope they find a better way of making sure the rooms are actually clean!
First room we got smelled obviously of cigarette smoke. Another room we also initially reserved already had someone living in there and when we asked the front desk about why, they said they had nothing in their system showing that anyone was staying in that room. Luckily, we got both those rooms changed. The room that we ended up staying in, we found a few cockroaches. Other than that, the room was nice, the beds comfortable, and the water pressure was decent.
The gym is not good at all. There were 4 machines total; the treadmill was broken so really, only 3 machines. There are no dumbbells. The elliptical makes this loud sort of screeching sound when using it; a bit too loud to find any enjoyment while using it.
Had to move 3 times different rooms because the upper side rooms the air conditioner do not work. Their are roaches in the rooms. Dirty rooms so filthy. If you can pay extra just do it. this is by far the worst motel ever. They should be ashamed to be called best Western. The toilets don't work. The water stays in the showers all clogged up. Worst experience ever. Made my Washington DC stayed a nightmare