Overall experience was ok. My problem was that exiting the parking garage did not have any clear instructions. I paid for the parking when I booked my reservation and I had to pay again to exit the parking garage upon my departure, I later found that that I was supposed to drive through their service window to exit. How was I supposed to know that? Now I am waiting for someone to respond to my email about my refund!
Parking and the shuttle to the airport were all good. But they don’t tell you how to get picked up. I assumed I just called as I did when this location was under different owners. I assumed wrong.
On our return day, my family had been traveling for 12 hours due to delays. My daughter was ill and just wanted to get home. At 6:00 PM on a Tuesday I called and got a recording to text my ticket number to a certain number (which isn’t printed anywhere). Two problems with that: 1) I’m standing outside an airport with bags and don’t have a pen and paper. I can barely hear, much less remember a phone number. 2) My ticket is in the car - at WallyPark.
So I managed to get a pen and paper, write down the number, and text my pre-paid reservation number. Five minutes later I got a reply text “We apologize but are unable to confirm your request at this time.” During this time I’ve been calling the number and pressing 5 for a human. Each time it went to voice mail. SIX times it went to voice mail.
By this point I’m thinking I’m going to have to pay a taxi to get me to my car, and I’m not too happy about that idea. Finally I see a WallyPark shuttle rapidly pulling away from the arrivals area. I ran out into the street yelling and waving my arms like a madman to get the driver’s attention. She stopped, but threatened to leave me and my family because I was yelling. I have to explain I’ve called 6 times but no one is answering.
At WallyPark, of course there is no manager on duty, and the teenage cashier just shrugs her shoulders when I tell her no one is answering the phone and I had no way to get picked up. It would be VERY helpful if WallyPark would put the pickup instructions with the text phone number on the card the driver gives riders with their space number. And their text system should be able to recognize ticket numbers, reservation numbers, or parking spot numbers. Why would anyone be texting them unless they really needed a pickup?? This experience tells me that WallyPark has not thought through the traveler’s experience and I will never use them again.
Really nothing bad to say about this place. Plenty of parking spots, the spaces themselves are wide enough so you wouldn't have to worry about door dings and the entire location is covered with plenty of lighting.
I was a bit worried since I paid for a reservation in advance (may only be necessary during the holiday seasons due to the abundance of spaces). I arrived there at around 3am with nobody but the shuttle driver around. I had to get a ticket from the automated system to get into the facility but upon checking out a few days later during regular business hours, all the booth attendant needed was the ticket, and the confirmation number from my online reservation so I wasn't double charged.
All in all I would definitely use Wallypark again.
We had to wait 10 to 15 minutes for the shuttle. Upon the shuttle arrival I was asked for my ticket to show where I parked. She got very rude and snappy with me saying how is she going to know where I parked. I told her thst I knew where my car was and explained again that the driver that took us to the airport never gave me a card. She was very rude and I didn't appreciate her being snippy for something that was not in my control. I used Wally Park in June and had no issues. Not sure if I will use them again