Always easy, simple, and reasonably priced. Earning free days with free membership is a major plus. I park here probably around 10 times a year and every time it's a smooth and pleasant experience. Everyone is always nice, professional and accommodating, and my car is always ready and waiting for me when I get back. Couldn't ask for better!
I recently parked at this facility. When I went to pick up the car 2/12/20 the car was not running properly. The check engine light was on. The battery light was on and the attendant was having a problem with the electronic rear hatch. The attendant commented about having problem with the hatch and asked if it was electronic. The car would not start. I went to inform the desk clerk and he said he would jump it. He picked up a jump charger that was sitting on the shelf next to him. I noted that it was not plugged in and had already been charged. He hooked up the charger and the car started. I let the car run and asked to fill out a incident report. He said he did have any incident reports. I asked him what was the procedure for reporting a problem with the car at pick up. He said there was none. I pressed him on this issue and he admitted that he could call a manager, but he was not going to do that. I again insisted on an incident report. He wrote on a paper, "Owner says battery was dead." He signed the paper. I drove directly to Midas. The did a diagnostic of the engine and check the battery. They found that the batty had been fully depleted and was damaged. They replaced the battery. This procedure cost me almost $300.
Excellent experience! Brian was super friendly and courteous. Van was clean and well kept. Good job!
Excellent experience. First time using Value Parking, many years of experience using other off-site parking businesses at EWR. Prompt ride to airport for our departure and prompt pickup when we called on our return. Pick-up at our terminal rather than having to go to P4. Car waiting for us when we got to the lot and easy checkout. Courteous staff. Easy to find lot near airport.
As always first class service. Hard to beat the convenience and cost
Parked there a bunch of times over the last few years because I travel a lot for work and we need to go with the cheapest. I have been a regular there and have always used the text feature for pickup from the airport. Last week they left me and my family out in the cold for 31 minutes waiting for a shuttle. When they finally picked me up they said they never got the text for pickup (which I had gotten confirmation they had).
I was clearly unhappy when I got back to the lot to get my car and the guy behind the counter says "Technology; sometimes it works, sometimes it doesn't". No apology, no discount, nothing. Literally told me to call next time. I told him there won't be a next time.
Plenty of parking lots near EWR that won't leave you out in the cold for 31 minutes waiting for a shuttle.
Very disappointed!!! The drop off was easy and efficient, however the pick up after return from our trip was awful. When we called after getting our luggage as instructed we were told to proceed to the waiting area that we would be picked up in 5 min or less. When we were trying to cross the street to get to the waiting area there was a police officer directing the traffic, we could see the bus at the waiting area just ride by. We could not cross the street fast enough. When we called that the driver rode by we were told that we would be picked up in next 8 minutes. this vehicle drove by us and was full. Eventually we were picked up 40 min after landing and obtaining our luggage. I thought was a mistake until when going to pay my bill the man in front of me told the clerk "35 minutes". He was not on my flight or at same terminal but had same experience. Many other long term parking companies gave the customers the decency of waiting a few min before leaving pick up area.
Also when I signed up I was told I would get 1 day free, did not happen
This is the first time using Value since the Spotty placed surprised me with their new rates and no coupons. I was not disappointed with Value especially considering the price. (With the savings I can buy my own bottle of water.) We had to wait only a few minutes for the shuttle, my car was ready to go when we arrived, and the driver and cashier were very friendly. Note that this is a small lot and reservations are recommended. Sign up for their club (free) to get the special rates. The only thing I don't like is that they bill you $10 when you book, though I'm told it's refundable whether you show up or not. I'm not sure why they do this, but I can live with it to save $.
We have used Value Parking many time and we have always had a Great experience. The counter staff are always prepared to make sure we get on our way to the airport quickly. The drivers all have good personalities and are all are excellent drivers. Are experiences are rated 5 stars.
This was a five star service. I have used this service for years and have recently been disappointed in the time it takes to get to your car when returning from a trip. It took over a half hour from the time I called (after I had my baggage) to the time I was driven to my car. The past couple of pick ups I had to wait for people that had called but were not at the curb waiting.
Excellent experience! In and out under 5min each way. Professional, competent and friendly staff. Hundreds of dollars cheaper than the airport lot. We were to the airport under 10min.
We parked at Value Parking this past weekend for two days, and couldn't be happier or more impressed! After arriving at the lot, we were immediately shuttled to our terminal, with no wait at all. When we arrived back in Newark, we were picked up promptly and our car was waiting right at the main office for us. The shuttle drivers and office staff were all incredibly friendly and helpful. We definitely highly recommend value parking and will definitely use their services again!
Im a coworker here at the great Value valet parking. My boss(Mr.Jim) and my coworkers are friendly, caring, and hard workers. Here at Value parking we treat every customer With the respect and honor they deserve and we also treat them like family.
This is a friendly and reliable facility. Leaving the car, and being taken to the airport, went without hitches or delays. On the return, pick up went exactly as the instructions given to us. When we reached the lot our car had been put in front of the office and was waiting for us. Check out was fast and we were soon on our way. At all times the staff were friendly and courteous.
Place looks great from the reviews... however once there is a different story. Workers don't have any courtesy whatsoever. Sped off in my car... very unsafe driving.
We have parked at Value Parking several times and it's always been an excellent experience. Car drop-off is quick, as is the trip to the Terminal. Pick-up is even better, this time we waited not even 5 Minutes. By the Time I paid, my husband had the Car loaded and we were on the Way. I would not consider parking elsewhere.