Nice hotel and great customer service at front desk. Ice maker on my floor not working which was a bummer and inconvenient. Room service was horrible. Showed up very late, very expensive fees, and threw the food out as it tasted so bad. I ordered crab cake with risotto and calamari appetizer. Crab cakes were badly burnt and calamari rubbery and looked like the opened a frozen bag and reheated. Horrible and the $26 delivery / service fees was ridiculous! Never seen it that high before and I travel a lot. Would stay at the hotel, but do not order food!
Nice hotel. Friendly staff, rooms were nicely furnished. Walking distance to good restaurants and a whole foods. Their workout area was a little weird, looks like they made a conference room into an exercise room. Perhaps the workout space is getting renovated?
I chose this hotel based on the proximity to Washington DC and the cost. The staff was amazing and very helpful and friendly. They assisted us and made my second visit to DC so enjoyable. The bed was comfortable, I felt safe in the hotel and in the parking garage. The only issue we had was trying to get our ticket for the parking garage as the machine was out of tickets. I went inside and let them know and they sent someone to rectify the issue immediately. Next time we go to DC I am definitely booking here and will tell everyone in our group to book here as well.
Absolutely kindest and most attentive staff that I've been around in a long time from check in to check out. In the elevator we talked about wanting smoothies and next thing you know the we are being served smoothies while waiting to check out. Rooms are comfortable, clean, and Westin Standards. Lobby, restaurant, and Fitness Center are the same. Great location near Reagan airport and minutes from everything in DC. Highly recommend!
Love this hotel! Classy and very clean. Entire staff is courteous, friendly, interested in your needs and seeing that your happy. Within walking distance of all the downtown restaurants, plus has a restaurant of it's own. Great bar to hang out at. Would stay here again anytime I'm in the DC area. Bikers also welcomed. Only down side is that the garage parking is expensive, but all hotels in the area are the same.