Lots of amenities and really friendly staff made my trip bearable when I got stuck in Baltimore with no luggage. They drove me to a 711 to buy a charger and some dinner. Then they gave me all the toiletries I needed. I can't thank them enough for being so considerate. The place is well decorated and super clean.
Very nice, spacious and clean in the lobby. Nice external structure. Exiting the parking lot was poorly lit if you are not familiar with the surroundings. You could see the impact the caronavirous was having on the activity in the lobby. Friendly staff member greeting people as they entered the building.
At first the hot water didn't work but the front desk explained it was from them reopening. The front desk attendee Bryan was on top of my problem. He fixed it right away and moved me to another room and offered to come to my room and be maintenance. He also credited some funds for the inconvenience. He was very apologetic and had my new key ready. He definitely gave great excellent CUSTOMER SERVICE. I'll go back next time I'm looking to have a personal vacation.
Fabulous hotel. Great ambience. Nice, comfortable and relaxing decor. This is a great getaway hotel just to chill and relax. Near airport. Eateries close by. Friendly staff as well. One knock: AC blows cold air when it reaches set temperature instead of turning off. Otherwise, will definitely return when I’m in the area.
I made reservations for a quick get-a-way for Valentine's weekend with my husband, unfortunately I developed the flu and was unable to keep my reservation. I spoke to Kareem and he was very pleasant and accommodating in changing my reservation. We checked in this past weekend. Kareem was there and he gave the best customer service I have ever received at any Hotel (and I have stayed at hundreds of hotels). If I could give him 10 starts I would. Oh and the property was beautiful. This was our first visit to Westin BWI. Gorgeous. Great job Westin.
Compared to all of the Westin’s I’ve stayed in Northern VA this one is the best! Very updated, chic, clean and modern. Michaela checked us in and gave us some info on dining, etc but nothing exceptional. Overall I was so impressed on everything! I will be staying here again
Staff are nice, everything was good as you would expect at a premium Marriott brand. Rooms are good size. Tried the premier lounge, the on-site restaurant for dinner and breakfast and one of the meeting rooms. Everything met expectations.
To be a "4 star" hotel, this place lacks many things. The carpet had a horrible smell..vacuuming AND shampooing the carpet should be a regular thing. This is an old hotel and it shows. You can can see where they are trying to update a little at a time. The front desk staff was very nice. Parking fee? Why? There is ample parking. There is nothing special like a gate or security. For the price you pay per night, this should already be covered. Which brings me to the next thing, the per night rate. I expected so much better for the amount paid. The 1 free water bottle was nice, but there is no snack machine or drink machine. The ice machine was quite dirty, I didn't even attempt to use it. I will not stay here again unless they lower their prices. Thus is a 3.5 star at most. I've stayed in cheaper hotels that should have been labeled higher stars then they were. Unfortunately, the name of this hotel is the only reason they can say 4 stars.
Myself and my wife really like it here. It's our favorite place to stay for a little getaway when I have to go to work nearby the next day. The staff is very friendly and accommodating.
Comfortable room but noisy A/C, good food, very nice welcoming staff
Friendly and accommodating staff, clean rooms, spacious gym, good bar/restaurant.
Awesome place to stay enjoyed everything about it. Room was big and wonderful and very clean
I’ve stayed here several times and each time has been very enjoyable. Friendly staff at check-in and upon departure. Bartender was very attentive, although food menu at bar was somewhat limited. However, what is there is tasty. Rooms have always been very clean and well tended. The price for room rental is also very competitive for the area.
Excellent hotel with excellent staff. Everything was absolutely perfect. I would give 6 stars if possible.
The hotel is nice and what I expected from the Westin. However, when I attempted to check out early in the morning (4:00 am). I couldn't get anybody at the front desk. I had to call to get service because they didn't answer the bell. Then we had to ask if the shuttle driver was going to take us to the airport. He finally showed up and all he did was open the doors. We had to pack our bags in the back of the shuttle and we had to get them out at the airport. Sorry, I just expect more from a hotel like the Westin.
Great staff & welcoming atmosphere. They responded to my random request & gave suggestions when I wanted to explore. I was well taken care of, down to my using the pillows from both beds... They maintained that when they made my bed!!
As a wedding planner in the Maryland/Baltimore areas, I would recommend the Westin BWI for a wedding. They allowed us to setup all day which allowed for a really custom design for our couple's wedding. The rooms were also recently renovated and had cute decor which was great for getting ready photos. I also stayed at the hotel on the night before and after the wedding and was really comfortable. This was a wedding of over 400 guests for a Nigerian couple, and they allowed outside catering and had space for us which also was a plus as well. We would love to return here to work on another wedding.
Great stay! The room was elegant and well appointed. Attractive, clean grounds and facilities. Well lighted parking lots and a friendly, engaged staff. Cable TV could've been better but we'll definitely return to Westin when we are traveling!
This is a nice hotel near to the airport and they have shuttle to airport every 30 min, which is very helpful. Recommended for business trips. The room I stayed was clean and I got it booked it like 3 or 4 hours before arrival. There was no delay in allocating the room and service was prompt.
Very clean hotel. Customer service was great. Housekeeping did well also. They respected my privacy when I left the do not disturb sign up. This was my second time staying and won't be my last.
Great hotel very clean. Nice rooms. Staff is friendly and helpful. Literally every single one of them. Well run establishment.
After I was serviced by Jim, the morning manager who compensated a discount for not having the room requested available...I was then satisfied.
Upon checking in the night manager, told me a BS policy that...the rooms were first come first serve (where they do that at) But In which I knew was a dam lie. So I knew I had some business to take care of.
Jim gave me a $50 disc off my room (we only stayed 1 night, so I was satisfied with that) as well as an additional 5000 points towards my next stay.
One thing I do not appreciate is when when someone tries to BS me out of my hard earned $. I don't stop until I get what is owed to me.
Otherwise it's a nice hotel, clean, up to date etc.
Thank you Jim for knowing true Customer Service!!
Where can I begin?!! This place is beautiful!
I enjoyed my weekend at The Westin and will definitely return.
The place is clean, customer service is great and the facility is in a good location.
My room was very modern, had very comfortable bedding and even had a comfy robe.