Excellent hotel with excellent staff. Everything was absolutely perfect. I would give 6 stars if possible.
The hotel is nice and what I expected from the Westin. However, when I attempted to check out early in the morning (4:00 am). I couldn't get anybody at the front desk. I had to call to get service because they didn't answer the bell. Then we had to ask if the shuttle driver was going to take us to the airport. He finally showed up and all he did was open the doors. We had to pack our bags in the back of the shuttle and we had to get them out at the airport. Sorry, I just expect more from a hotel like the Westin.
Great staff & welcoming atmosphere. They responded to my random request & gave suggestions when I wanted to explore. I was well taken care of, down to my using the pillows from both beds... They maintained that when they made my bed!!
As a wedding planner in the Maryland/Baltimore areas, I would recommend the Westin BWI for a wedding. They allowed us to setup all day which allowed for a really custom design for our couple's wedding. The rooms were also recently renovated and had cute decor which was great for getting ready photos. I also stayed at the hotel on the night before and after the wedding and was really comfortable. This was a wedding of over 400 guests for a Nigerian couple, and they allowed outside catering and had space for us which also was a plus as well. We would love to return here to work on another wedding.
Great stay! The room was elegant and well appointed. Attractive, clean grounds and facilities. Well lighted parking lots and a friendly, engaged staff. Cable TV could've been better but we'll definitely return to Westin when we are traveling!
This is a nice hotel near to the airport and they have shuttle to airport every 30 min, which is very helpful. Recommended for business trips. The room I stayed was clean and I got it booked it like 3 or 4 hours before arrival. There was no delay in allocating the room and service was prompt.
Very clean hotel. Customer service was great. Housekeeping did well also. They respected my privacy when I left the do not disturb sign up. This was my second time staying and won't be my last.
Great hotel very clean. Nice rooms. Staff is friendly and helpful. Literally every single one of them. Well run establishment.
After I was serviced by Jim, the morning manager who compensated a discount for not having the room requested available...I was then satisfied.
Upon checking in the night manager, told me a BS policy that...the rooms were first come first serve (where they do that at) But In which I knew was a dam lie. So I knew I had some business to take care of.
Jim gave me a $50 disc off my room (we only stayed 1 night, so I was satisfied with that) as well as an additional 5000 points towards my next stay.
One thing I do not appreciate is when when someone tries to BS me out of my hard earned $. I don't stop until I get what is owed to me.
Otherwise it's a nice hotel, clean, up to date etc.
Thank you Jim for knowing true Customer Service!!
Where can I begin?!! This place is beautiful!
I enjoyed my weekend at The Westin and will definitely return.
The place is clean, customer service is great and the facility is in a good location.
My room was very modern, had very comfortable bedding and even had a comfy robe.