Was in a tight spot, needed a room. OK, not a new motel. But room was clean, staff friendly and accomodating. Free shuttle to-from the airport. Had a real exhaust fan in the bathroom!
We did not use their hotel services but only booked them for their car parking and airport shuttle. The WORST customer service I have ever experienced. There was a miscommunication with pick up location and instead of answering their phone and helping explain to us where we needed to be they made us wait over an hour and continued to hang up on us when we called. The man answering the phone swore at me multiple times and continued to hang up. My car was parked at his place so we had no other option to wait until he came. I had to tell him I was going to call the police just so he wouldn't hang up on me anymore. Would not recommend this place to anyone.
I just do Park and Fly there, always nice and professional. Highly recommend
Right when we checked in, we find in our room, a bathtub full of old food (rice, Ramon noodles, mixed with other foods). Looks like someone dumped a very large pot of food n the tub, not to mention the years' worth of hair that's down there. Owner had to tear tub apart, so they moved us to another room. Asthetically, it looked terrible too, but at least everything worked. Unless you are just desperate, I would not recommend this motel to anyone. No compensation was offered for our inconvenience. My wife has already posted a pic of this mess on her own review profile.
We asked for our money back ($400) and was told no. This is the kind of customer service that will kill a business over time. I know we won't ever be back and we travel to Seattle all the time ...
The only thing is the lady at the front desk is nice and helpful. The room is dusty as in table has not been wiped down. There was only one towel in the room when asked they said the laundry person did not come to work. There was no pillow covers on the pillow. Overall nasty place would not come back. For $80.80 if i had booked something online might have gotten something better or a little more. This was a last minute planned trip with my mom. Carpet was nasty like i would give a no star but unfortunately it would not allow me to do so. Very very dissatisfied with this motel !!!! Never ever have i seen a nasty place like this. Motels in Mississippi wayyy better.