Residence Inn (SDF)

Absolute disappintment. The rooms smell of urine and mold while cobwebs and mouse feces can be found in the kitchen cabinets. Sink is broken and will not be fixed, battle to get towels and breakfast runs out early with not even an attempt to get more or even tell the guests that they are out of luck. I will absolutely never ever stay at a residence inn again if this is the experience I should expect.

We have the suite with kitchen I'm very pleased. Nice place to stay for the next 7 days!!!

First let me begin by saying my husband and I have been loyal members of Marriott rewards since 2012. The only hotels we stay in are Marriotts Residence Inns. On June 23 we were in Louisville KY for a family members funeral. We booked a room per usual at the local residence inn. Upon arrival we were greeted by an awesome front desk clerk who was professional and very helpful. We booked two rooms 1 one bedroom suite and a 2 bedroom suite. My husband and I resided in rm 213 and our other family resided in room 205. Overall the overnight stay was pleasant. I woke up with what we thought were mosquito bites and dismissed it as we were in a rush to check out to travel 4 hours home due to storms that were forecast for that day. Upon traveling home we begin to have welts and itching profusely when we arrived home upon investigating ourselves we had been bitten. I immediately called the hotel front desk to report the issue. I explained to the front desk clerk that the room should not be rented due to what has happened and she stated and I quote “Someone is already in that room and you have to call management at 7 am and hung up” After that unprofessional encounter I documented what I said on that phone call in the chat on my BONVOY MARRIOTT APP. The next morning I went to the doctor and it was confirmed what I was bitten by and was told to notify the establishment by a medical professional. After the visit my husband called me to inform me that the GM named Mark no last name had called him questioning him about where we had stayed and what happened no apologies except for when my husband stated that You called my phone questioning me when you should have led with an apology. After that I called the property to speak with someone and I spoke with Claudia a very professional and pleasant person. I informed her of what the doctor said and she apologized sincerely and informed me that a refund had been issued for the stay and I stated that our main concern was making sure this didn’t happen to any other guest. I also notified the area health department as I knew that needed to be done. I thought that was the end of it. Yesterday July 1 2021 I was on the phone with my husband and the GM Mark called him to inform him that our complaint was unfounded and he thought we would like to know that. In other words we were lying my husband asked for his last name and he would not give it to him. He was instructed not to call his phone again. Upon hearing this I called the property and asked who was the GM and asked to speak with Mark P…I introduced myself an asked him what was the conversation with my husband. He told me that he informed him that our claims were unfounded because the room had been stripped headboards and baseboards removed and mattresses checked. He informed me that they have had video training on these things and that the other guest had checked out and no problems I asked him and I quote”So you are telling me that you had guest in that room since we checked out on June 23 until today July 1 and you never informed them or attempted to move them? He said yes they have no issues!” I stated how unprofessional and the guests should have been told. He then stated You guys got a full refund as if It was about the money! I became irritated and told him I’m sure corporate will be very happy to hear this. I was not going to write a Google review but when you have an unprofessional GM that comes on a review and says he’s going to report a consumer and call them a lie you leave me no choice. Marriott corporate has been notified about the unprofessional behavior of their GM of this property. Our claims are not unfounded! Why would we lie and our other room with family members had no issues. If we only wanted a refund for a free stay why didn’t we complain about that room as well! My family will never stay at this property again and does not recommend it until The GM has training on how to deal with customers and pays attention to the video!

Started off good the guy that checked us in was wonderful. That was the only thing I can say was good about my visit here .I only stay at Marriott but will never stay at this again. I will say please spray your bed with disinfectant & cover with plastic your on sheet the gm want belive you good luck

The manager lied to me. I had gotten two rooms for 4 nights. He said he would give me a deal,but my credit card told me there was no deal. Life lesson keep your receipts. On the bright side this Witch tree is 10 minutes away.

There was a mouse in my room. After moving the furniture we saw traps..When I told the front desk they laughed and were unphased. They never once apologized... disgusting... and I cannot sleep..

Nice motel. Even has a basketball court 😜

Thia is a short and extended stay hotel. We stayed 2 night here and the room was really nice. The bed is really comfortable. The studio room we stayed in was really well laid out and comfortable. John Goodman the manager was really great and made sure our stay was a great experience. Will definitely go back when I'm staying in Louisville.

Place was decent. Dishwasher broke the first day of my 17 day stay. Very close to the airport so noise level can be loud certain times of the day.

Clean and QUIET!!! Rooms are very insulated so you hear very little from others. Excellent staff was friendly and very quick to help with everything! I will definitely be back again!

It was good experience staff very helpful while waiting on my house to be available

This place is awesome thinking of staying here with the family in the near future

Love this place ! It's home away from home. Great staff and very clean !

Our trip turned out better than I anticipated. Thank you Matt, John, Kenneth, Julia & Kenny for making us feel welcome & for all you helped us with on our stay. Hope to see you all in the future! Aloha from your Hawaii guests!