My flight was canceled due to the tornado last week so I didn’t make it to Dallas. They refused to refund my money although cancellation was not really my fault. Apparently for this hotel keeping $50 is more important than good customer service.
I park here several times. This is safe and no issues so far. They have to work on the airport shuttle times, frequency must be increase atl East peak times.
The reveiws are so fake, I got there and they were working on the roof right above our room. It was very unclean I ask for my money back and they wouldn't give it too me even though they had a sign in the lobby that said for any reason your not satisfied was will give u your money back. The when I talked to the manager he was very pompous and arrogant and said all the hotels were like this. He even laughed and smiled the whole time I was talking about the room. They tried to give me another room but it was even dirtier. I even called red roof corporate office and they said they would look into it to get our money back and we havent heard anything since. So do yourself a favor dont ever stay at red roof and especially not this one I know you will be disappointed !
I parked my car here through a third party parking company and their staff as well as the staff at red roof inn were very helpful