Parking lot full of construction/demolished materials. Clientele hanging out in the parking lot, marijuana odor coming from the rooms and Roaches!! Jumped iin the shower and jumped right out due to two roaches scurrying from the bathroom to the room. Went to front desk to cancel my reservation and they refused. Did offer to give me another room in the adjacent building on the “3rd” floor. Uhmmmm no thank you. I have a short video, since the manager adamantly said they do not have an infestation. Never said an infestation I said there were roaches in MY room. Will not be staying here or any other Red Roof Inn ever. Sorry! And still fighting to get my money back.
I give red roof 5*. The rooms are clean. I haven't seen one roach. The rates are good. Pretty much stay at $45 plu s tax a night. Certain time of the hour rate could change some. Mainly rates have been pretty good. I seen them change out the furniture and putting some new in. Maybe rates will change because of that don't know. Let's just see.
We stayed here for three nights and the house keeping is spot on. Appreciate the cleanliness of the entire building. The only downside is the AC which seems to emit dust when its run. When we woke up in the morning our throats and nostrils were dry and we even contracted cough. We could literally smell the dust. The staff in the lobby were courteous and informative.
My flight was canceled due to the tornado last week so I didn’t make it to Dallas. They refused to refund my money although cancellation was not really my fault. Apparently for this hotel keeping $50 is more important than good customer service.
I park here several times. This is safe and no issues so far. They have to work on the airport shuttle times, frequency must be increase atl East peak times.
The reveiws are so fake, I got there and they were working on the roof right above our room. It was very unclean I ask for my money back and they wouldn't give it too me even though they had a sign in the lobby that said for any reason your not satisfied was will give u your money back. The when I talked to the manager he was very pompous and arrogant and said all the hotels were like this. He even laughed and smiled the whole time I was talking about the room. They tried to give me another room but it was even dirtier. I even called red roof corporate office and they said they would look into it to get our money back and we havent heard anything since. So do yourself a favor dont ever stay at red roof and especially not this one I know you will be disappointed !
I parked my car here through a third party parking company and their staff as well as the staff at red roof inn were very helpful